About CommandCenterHD

CommandCenterHD is a digital signage solution catering to non-profit organizations and enterprises in various industries. The solution can be deployed both on-premise or in the cloud. CommandCenterHD offers various modules which help users in channel management, template management, campaign management, media management and administration.  

Users can upload videos and images which can be added to a variety of built-in display templates. The solution offers an interface that allows users to configure templates and add elements such as dates, times and weather feeds. These templates can be set to display in custom sequences on connected monitors.

Users can also select logos and colors for content, such as text, set reboot frequency for all de...


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Supported Operating System(s):

Web browser (OS agnostic)

63 Reviews of CommandCenterHD

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(11)

11

3 stars

(6)

6

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 63 results

April 2019

Kristi from Emens Auditorium, Ball State University

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great Customer Service

We are planning to add a social media wall to our digital signage and recently discovered that CommandCenterHD has an app called Social Buzz to seamlessly integrate this social media wall with our current promotional videos we are running. They have been great to work with and willing to get us the best options for our needs.

Pros

We are a small department at a larger university. The university as a whole uses CommandCenterHD across campus to control all digital signage. Our department (performing arts venue) uses it to control our promotional televisions in the lobby and box office. The software is simple to navigate with nearly instant playback after changes are made. We are very impressed with the ease of use and the customization it allows.

Cons

It is not mobile friendly when you are trying to update your digital signage on a mobile device or iPad. The dashboard is only 100% functional on a desktop computer.

Response from Industry Weapon

Replied May 2019

Thanks for your feedback Kristi! Excited to see the amazing things Ball State does with Social Buzz!

August 2019

Michael from Glens Falls Hospital

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great Customer Service

Pros

The software is very easy to use. The support is great.

Cons

I don't have any issues with this product.

January 2019

Eric from Falcon Plastics

Company Size: 201-500 employees

Industry: Plastics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2019

CommandCenterHD with Embedded LG Players

CommandCenterHD is good. The platform is great, the content is great, using it is pretty easy for the users.

Pros

It has a lot of features for making content. Support does a good job helping end users with their content. Support is responsive.

Cons

The embedded LG Series E player has been super problematic. Our players go offline often. The fixes from support are often limited because they are waiting on fixes from LG. One fix seems to lead to another fix. Feels like we are often going in circles trying to get the embedded players in the TVs stable. Support does their best to help, but there are often not any quick answers and we have a lot of downtime. This link: https://www.industryweapon.com/digital-signage-solutions/why-industry-weapon#devices Markets the embedded players are easy to support and that has not been the case for us. Support 4 TVs with this players and trying to keep them online has cost us many hours of lost productivity internally.

Response from Industry Weapon

Replied February 2019

Eric, Appreciate your review and glad that you love the content and usability. That said, very sorry about the hardware issues you've experienced. We are working with the manufacturer to resolve your issue as soon as possible.

June 2020

Michael from Palm Beach Atlantic University

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2020

PBA Athletics Review- Michael Brown

I'm serving my customer base with consistent digital advertising specializing in advertising upcoming athletic events with high-end graphics.

Pros

Ease of use, customer service, consistency of the product

Cons

There are occasional software failures with needing a reboot. Simple fix but it does happen from time to time.

July 2019

Amanda from CNSI

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Essential Tool for Internal Comms

I would just like to add that their customer service is the best. We recently had our graphic designer who managed our industry weapon leave CNSI. So, I have had to pick it up. [SENSITIVE CONTENT HIDDEN] has been proactive, friendly, responsive, and helpful. From the technical side, we rarely have a display issue. When we do, it is resolved in <30 minutes. They really take care of their clients.

Pros

The ability to customize our displays by location and even down to the device. For example, we have six TVs in our main building. We can run campaigns only on certain floors. We do this when we have certain guests coming or team-specific events. The customization piece along with being able to pre-set the schedules for our campaigns are great features.

Cons

It took me a little while to figure out the difference between a device, channel, and campaign. But the customer service rep explained it really well: Device = TVs in different rooms of the house Channel = Netflix, Amazon Prime, YouTube Campaign = The Show that plays You get to choose all of the above--what your viewers watch, on which channel and which TV.

Reasons for Choosing CommandCenterHD

Cost, compatibility, functionality (i.e., different displays for different locations)