Hexnode UEM

RATING:

4.68

(100)

About Hexnode UEM

Hexnode MDM is a hybrid mobile device management (MDM) solution that provides businesses, tools and functionalities to monitor and manage mobile devices across various industry verticals. The solution can either be deployed on-premise or hosted in the cloud. Hexnode offers various MDM features that include provisioning and management tools, remote set-up and configurations, app control and distribution, compliance checks and enforcement, endpoint management and remote lock and wipe. The solutions web filtering feature helps users to block malicious sites and restrict devices to specific sites. Additionally, Hexnode features region-based control or geofencing, expense management, APIs, app management and a custom reporting engine. It supports integration with v...

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Hexnode UEM Reviews

Overall Rating

4.68

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 100 reviews

Anonymous

Company size: 2-10 employees

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2020

Very satisfied

Very positive.

Pros

The ease of use. Very userfriendly and easy to navigate. After sales support is also great and they really listen to what the customer wants. In my case, they really listened to my requests of 2 specific features and implemented it.

Cons

Nothing at the moment. Pricing, if I really have to mention something. Pricing could always go down a bit.

Reasons for choosing Hexnode UEM

Ease of use, customer care, communications and their ability to listen to what the customer wants.

Reasons for switching to Hexnode UEM

Ease of use. Within 10 minutes whizkids were able to get out of the locked kiosk mode with samsungs knox software. Luckily i came across Hexnode and it does the job perfectly.

Nicholas

Company size: 51-200 employees

Industry: Facilities Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

January 2020

Limitless features, but be careful

This software is much more intuitive than free options that are available. At $4/month for each phone, this is something that will almost instantly pay for itself. We get nervous with the amount of access we have to employees, so it is important to be honest and upfront with users of mobile devices that they are being heavily monitored.

Pros

You can do almost anything to control phones out in the field of your employees. This will limit the time wasted having employees come in the office to assess their phones. Also, this makes it so if someone steals a phone with this software, the phone will be basically useless due to the security features.

Cons

Employers should be very careful with how they implement this software. This should not be used on a phone that was not issued to an employee. It would help if this app better explained to the users the amount of surveillance it is utilizing during each step of usage.

Reasons for switching to Hexnode UEM

ManageEngine was a great option for free but it did not allow us to have remote control of mobile devices as we desired.

Nathan

Company size: 11-50 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

May 2020

Avoid at all COST

literally the worst MDM solution out.

Pros

Initially this software seemed like a seamless integration to our MDM needs on our Samsung devices. Price seemed good, feature-set seemed perfect. NONE of these were the case.

Cons

nothing works correctly, except the enrollment that equals added cost. from there it is a disaster.

Reasons for switching to Hexnode UEM

Hexnode doesnt work. Plain and simple.

Guy

Company size: 501-1,000 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

December 2020

Good features overall

It was the only MDM that we tried that ticked all the boxes and at the right price

Pros

The ability to create 'Web apps' from URLs The ability to use Hexnode browser in full screen without the address bar showing.

Cons

Every additional feature you think would be a nice to have seems to be on a higher subscription model, eg remote control

Reasons for choosing Hexnode UEM

Ability to create web apps. Built in full screen browser

Mark

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2018

Fantastic product, Awesome service

The support makes this a stand out offering. I often approach suppliers with money to spend and a use case to deliver, most but not all demonstrate passion and reliability whilst in review stages and then in on-boarding and delivery. A few continue this throughout there working relationship with you. Hexnode have shown a unique passion to be the best at what they do, regardless of my needs they strive to deliver more to make there solution better. This in turn make give me more tools in the kit. Hats off to the team and keep up the good work!

Pros

The product is intuitive, the learning curve is quite flat and whenever you need support it is there for you. The guys and girls at the support team have responded to me in web chat at all hours of the day with quality advise and support. Where they need to confer with a colleague they will be honest and say this and i always have had a response. I needed a specific use case, they delivered it and more. I have found features i was not looking for that have now become great additions. The plans are well laid out from a pricing point of view regarding the functions associated. The team also have taken on board feedback and requirements and even added functionality where appropriate. I you know nothing about MDM but know you need one I dont think you could find a better team to help you. If you need an MDM solution to grow with your business needs then this is likely to be a great fit.

Cons

Better support for non mainstream devices, I know they work hard to reach the level of capability on all devices that they have achieved on Samsung as an example. My use case was around 200 Nvidia Shield tablets so we had to work with that, it may just be feature envy but if Samsung had been able to do what I needed i would be able to exploit more of the tool box on offer.

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