About REACH

Trusted by thousands of clients & the “5 Star Reviews” to prove it, REACH’s goal is to provide the best user-experience possible with a robust, easy-to-use digital signage solution. REACH provides flexible and customizable design templates and hundreds of apps to choose from.

One of the main reasons so many partners choose REACH is the ease-of-use for individuals with basic computer skills, but the capability to offer more robust hands-on options for the more sophisticated users. It offers the ability to quickly and easily create messages on-the-fly, add video/files with a click of a button, as well as control when and where everything will play with an easy-to-use playlist option.

Beyond the basic capabilities of uploading ...


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Supported Operating System(s):

Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

471 Reviews of REACH

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(388)

388

4 stars

(77)

77

3 stars

(7)

7

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 471 results

September 2018

Jeff from Ward Church

Verified Reviewer

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

A Solid Piece of Software - Offering Custom Branding and Integrations

I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Pros

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Cons

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

October 2019

Wayne from Membertou Corporate

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

An honest consumer review for the Reach CMS

Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Pros

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Cons

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Reasons for Choosing REACH

We technically use "Watchfire Ignite" for our external digital displays, and chose to remain with them since the hardware was a costly investment. As for our internal digital displays, we use residential grade televisions and a Mini PC (NUC) to house each license supplied by Reach. Most signage companies were not willing to work with our Mini PCs as it was considered "custom hardware", which was a mandatory component for us as we have also invested a lot of money in these Mini PCs, and they work very well for our needs. With that being said and to answer this question, we chose "Reach" because the representatives were both knowledgeable and willing to work with us on a custom package (our hardware, Reach's software).

Reasons for Switching to REACH

We were using a custom-built program to facilitate our basic digital display needs. Features were limited, but served its purpose.

January 2021

Christine from Perceptions Publishing

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Communicate Like a Pro

From the start I knew I was dealing with a professional company. The training was very helpful and the fact that we can onboard any other person, at any other time, for free, is great. I was able to utilize the software right away and didn't really need a lot of support. When I've had questions or need help, the response is very quick. I love the quality of what we have chosen and have had others remark about how they love the displays. I'm glad that I did my homework and chose a winner.

Pros

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

Cons

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.

Reasons for Choosing REACH

I did my homework and researched other competitors and chose Reach because they recognize that they are not the cheapest company out there but that their level of service and product design is worth the extra investment. You get what you pay for in many respects. The level of quality saves me time as I create the content. The ease of use is worth money to me. Time is money. We've been using Reach for just over six months now and I love a company that is consistently asking me "what can we do to improve your experience?" That tells me that they are quality conscious and that speaks volumes to me. Also, whenever I've had a problem they are quickly and easily accessible.

June 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2018

Great for First Impressions

Pros

This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Cons

We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

October 2020

Kenneth from Mercer University

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Digital Signage - Higher Education

Ability to communicate information across multiple campuses across the state. Unlimited training and assistance with content creation allows for us to hand off responsibilities to non technical personnel. Excellent experience overall.

Pros

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Cons

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Reasons for Choosing REACH

Training and support. Did not need a full time IT person to manage solution. Significantly lower cost.

Reasons for Switching to REACH

There digital media player signage platform for small indoor signage was end of life. We also needed the ability to share content across multiple signs easily.