All truDigital Reviews

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Lucho

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2019

TruDigital Great Digital Signage Option

We use TruDigital for Help Desk Sinage in three different locations. Its great and easy to use. Customer support has always been 100%

PROS

Customer support has always been great and very quick to reply with a solution.

CONS

When your managing your playlist theres no thumbnail image of that slide. You have to click on preview to see whats on the specific slide. I have summited a feature request (my First), lets see if they add it to the next version.

Vendor Response

Hello Lucho, Thank you for your review! We're glad to hear you've had a great experience with our support team. Thank you for your feedback and for your feature request; we're always striving to improve. Feel free to message us at support@trudigital.com or give us a call at 801-852-9898 if you have any questions. Thanks again for your thoughts, Michael Peine - Marketing Manager

Replied March 2019

Christina

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

Easy to use, good value

It serves us well.

PROS

truDigital is an easy-to-use app for our less tech savvy users.

CONS

There are some function limitations that probably come from it being a user-friendly app.

Reason for choosing truDigital

When we chose truDigital in 2017, the decision was made because the user interface was more intuitive.

Vendor Response

Hello Christina, Thank you for your wonderful review! We're glad to hear you enjoy the ease of use of truDigital. Feel free to contact us at support@trudigital.com or call 801-852-9898 to recommend any additional functions you'd like to see, as we're always looking to expand our services. Thanks again for your review and for your continued business. All the best, Michael Peine - Marketing Manager

Replied March 2020

katelyn

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2019

Fun tool that provides many templates but customization for templates can be limited

I use this tool to convey information to staff at a software engineering company. It's a fun addition to the company. Overall, truDigital is a great tool for a creative purpose. There are a lot of features to get you started but there is a need for software improvement and design update.

PROS

There are many templates available so if you don't want to create any of your own, you don't have to. There are extra features available such as weather and traffic. You can choose the length of time that each slide is to appear in the slideshow. It also has a calendar function so you can choose when the slide is to begin appearing and stop appearing. You can preview slides and the slideshow without having to verify their appearance on the presentation monitor. If you want, you can create your own content and import it as images to use. You can create folders to organize slides.

CONS

In the beginning of using the program, it was not intuitive. I've learned to use it overtime but it was definitely frustrating to figure out at first. The connection is really slow and content loads slowly - unlike any other site I use. Some of the styles on the templates are outdated. You can't customize the size of the text or picture boxes which leaves a lot of unused space. Because of those reasons, I'm not a huge fan of their templates and often make my own in PowerPoint and import them. I don't like that you can't see the font type or color before implementing it.

Vendor Response

Hi Katelyn, We greatly appreciate your detailed review! We're glad to hear we've been able to help you convey information to staff members. We're grateful for the feedback; we're always working to improve. If you have any questions or would like any additional training, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. We want to ensure you have the best digital signage experience possible. Thank you, Michael Peine - Marketing Manager

Replied April 2019

Todd

Gambling & Casinos, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

truDigital and Winners

Have the ability to message our customers digitally with various messages is great. With a core gambling business and secondary restaurant and bar businesses truDigital allows us flexibility and creativity in our messages for wagering, food & beverage, and other, must know, messages.

PROS

The software is easy to use and the dashboard is intuitive and easy to navigate

CONS

at times we have issues with the deployment of new assets. We often change slide shows weekly and monthly and have, from time to time, had issues with the update of playlists in new collateral deployment across our estate of 14 locations.

Reason for choosing truDigital

Overall cost, ease of use, and the ability to manage many campaigns remotely.

Vendor Response

Hello Todd, We certainly appreciate your detailed review. We're also glad to hear you enjoy the ease of use and flexibility of truDigital. If you have any questions regarding deployment of new assets or anything else, feel free to reach us at support@trudigital.com or give us a call at 801-852-9898 and we'd be happy to help. Thank you, Michael Peine - Marketing Manager

Replied March 2020

Bob

Hospital & Health Care, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

Hall

PROS

Message scheduling through slipstream function

CONS

I wish we were able to transfer files large than just 100MB. I know 100MB is a lot of information, but is relatively small when you consider video.

Reasons for switching to truDigital

Our older system was not as user friendly. It was also quite outdated, and a new service contract to maintain it would have cost as much as we spent on upgrading to TruDigital.

Rodney

Printing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

truDigital for Internal Messaging

This is a very effective way for our HR department to delivery custom messages to employees across multiple facilities, on breakroom tv's, in different states for any employee benefit changes, meetings, recognition and more. We also utilize lobby TVs for important messages as employees enter into work or to welcome clients or prospects to the facility.

PROS

There are many pros such as multi-user support, playlist management, content scheduling and more. Interface is easy to navigate and use with limited training. Integration into our facilities was straight foward and easy to implement.

CONS

No cons come to mind, it does everything that we need it to to.

Reason for choosing truDigital

We've been with truDigital for years now and I can't remember the products that were available at that time. We went with truDigital because of cost and flexibility of playlist management across multiple TVs in multiple locations with a central online platform to manage them all.

Vendor Response

Hi Rodney, Thank you for the stellar review. We appreciate your support!

Replied December 2022

Jennifer

Wholesale, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

truDigital Review

Overall, very satisfied with the product and service for the price. Would recommend this software to my peers.

PROS

Scheduling capabilities is our number one priority. We like the weather app too. Customer service has always been very helpful when we've found ourselves offline or not updated.

CONS

I don't believe we've been successful syncing with Google Slides. I think we need to upload jpegs into the media library. I would like to be able to sync to Google Slides without any hiccups.

Reasons for switching to truDigital

TruDigital was easier to use and their sales reps were persistent. Had the features we needed.

Vendor Response

Jennifer, thank you for the 10/10, 5-star review!!! We really appreciate BiRite Foodservice as a customer over the last several years and are happy you've enjoyed the scheduling features that truDigital offers. There is an issue with your sign player that is likely preventing Google Slides to work properly. We will reach out soon for additional assistance!

Replied December 2022

Rinda

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Satisfied

Overall I've really enjoyed the experience with TruDigital Signage. Their customer service is quick and efficient for most things I've had to bring to them, and they are always friendly! The product provides our company with exactly what we need it to and we are very grateful for our service.

PROS

The ability to share content across location utilizing one program.

CONS

It has a lot of glitches, and will randomly slow down/stop working properly at times.

Vendor Response

Hi Rinda! Thank you so much for your review! It's great to hear you've enjoyed your experience with truDigital. If you have any questions, don't hesitate to message us at support@trudigital.com or give us a call at 801-852-9898. We want to make sure everything is running as smoothly as possible for you. Thanks again, Michael Peine - Marketing Manager

Replied March 2019

Michael

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Ergoseal/sieber tooling solutions review

PROS

The best part is the easy set up and the different templates available.

CONS

It might not be the most advanced software but you get what you pay for.

Reason for choosing truDigital

Cost to features ratio

Vendor Response

Michael, Thank you for the 5-star review! The team at truDigital is glad you have enjoyed the ease of setup and the different templates we offer.

Replied December 2022

Pete

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Digital Signage for your customers and employees

We have needed customer support on a few occasions and when needed, they are very knowledgeable and helpful

PROS

Ease of use and support. When we were trained, we couldn't believe how easy it was to navigate throughout the platform.

CONS

I would like notifications of updates that were made or sent throughout the month. (Content, template updates, notifications et.)

Vendor Response

Pete, Thank you for the awesome review! We appreciate the support and are happy to have so many NAPA-affiliated shops and auto centers like yours utilizing truDigital's platform.

Replied January 2023

Diana

Higher Education, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

truDigital to the Rescue

We have been able to keep advertising for our classes and events at a premium and able to change slides in an instant. In addition - all of my faculty have been able to create their own slides for the digital sign - which has cut back on work on the administrator end.

PROS

This software is EASY. I am NOT overly tech savvy - yet, even I can design graphics and media for this software. There are SO Many templates built in to the software, that you have multiple choices to fit your needs for any type of display. PLUS - the templates are easy to change up. I have had NO bugs with this, no times of the software going offline for any amount of time, and it is easy to learn and monitor.

CONS

Absolutely none. The customer service is great. I had an issue (that was totally my fault) and they walked me through multiple solutions in terms of my company needing to add some internet protocol to allow the website to access our internal servers. Then, it turned out that the issue was the television blocking the power to the transmitter via remote control. But - they walked me through "THIS ISN'T WORKING!!!" until we found a solution and they were very professional and helpful the entire time. Their group training is wonderful.

Reason for choosing truDigital

Ease of use. Input from colleagues who had been using four winds and had their systems down for two months due to interfaces not working.

Vendor Response

Hello Diana, Your review is music to our ears! Thank you for taking the time to leave your detailed comments. We're happy to hear that everything is going well and that you're enjoying your experience with truDigital! Thanks again Diana, Michael Peine - Marketing Manager

Replied March 2020

Michelle

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Great Software

Our display is clean and simple, which is how our brand likes us to display our advertising. truDigital is easy to use.

PROS

I like the clean look, ease of use and features provided by truDigital.

CONS

It was interesting that I needed to go outside of the software to create slides in Google Slides. At first I thought this was a hassle, however, since then I've mastered the process. It's not bad. One thing I'm disappointed in is that the YMCA font is Cachet and Cachet is not available in Google Slides. We lose our look a bit by not using it.

Reason for choosing truDigital

Mostly because of price.

Reasons for switching to truDigital

Price and clean look of the display.

Vendor Response

Hello Michelle, Thank you for your stellar review! We're thrilled to hear you like the clean look and ease of use of truDigital. We're sorry to hear the Cachet font isn't available in Google Slides. I did notice that the fonts "Jaldi" and "Asap", which resemble Cachet, are available on Google Slides and might be worth trying out (if you haven't already). Feel free to contact us at support@trudigital.com or call 801-852-9898 if you have any questions. Thanks again for your review! All the best, Michael Peine - Marketing Manager

Replied March 2020

Dan

Consumer Goods, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed March 2020

Not worth the time or effort

TruDigital is frustrating and a complete waste of time and money.

PROS

I like the fact that I can schedule updates and use different messages on different screens.

CONS

The software is incredibly slow, clunky and outdated. I can't easily make updates from my mobile phone, and simply publishing an update takes way too long. To update birthdays and anniversaries monthly takes me about 45 minutes. To publish one simple slide takes me about 15 minutes, and that doesn't count the time it takes to make the slide. The system is in need of a MAJOR overhaul.

Reason for choosing truDigital

The group making the purchase decision was mislead about the system's capabilities, namely, it's capabilities to natively run 4K video, PowerPoint animations, and Keynote presentations. All of these features require a workaround.

Vendor Response

Hello Dan, Thank you for the feedback. We are so sorry to hear you are having such a negative experience and we'd like the opportunity to make it right. We don't typically get feedback that it takes so long to update your playlist or templates. Please reach out directly to our Director of Support, James (801-852-9887 or James.potter@trudigital.com), to help get these issues resolved. Thanks again, Michael Peine - Marketing Manager

Replied March 2020

Abby

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2019

TruDigital Review

I am so-so on the TruDigital product. Is there something else out there that would better serve our needs or be a bit easier to use/quicker-yes but currently we do not have the time to search for such software.

PROS

I like the online portal as it is easily accessible no matter where I am working for the day. Also the fact that we can place an ad on our TVs within seconds (sometimes minutes).

CONS

The time it takes to upload new slides, navigate between players as we have 7-8 and most in different cities. Basically-anything we have to do via the website (which is nearly everything) is super slow, delayed, and quite frustrating.

Vendor Response

Hi Abby, Thank you for leaving us a review! We're happy to hear you're enjoying the remote access and the ability to add content to your screens quickly. If you have questions, would like additional training, or have additional feedback for us, please message us at support@trudigital.com or give us a call at 801-852-9898. We're always happy to help. Best, Michael Peine - Marketing Manager

Replied April 2019

Kati

Consumer Goods, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Great Product!

PROS

truDigital is very user friendly and offers many different apps. The apps allow you to be creative with your own designs, or use the preloaded designs for a quick and easy process.

CONS

Sometimes the content will lag when I try to watch the slideshow from my computer. The support group at truDigital was great in trying to find a solution, but the problem stemmed from too many Google Slides, which is what seems to be the easiest app for our organization.

Vendor Response

Hi Kati, Thanks for your amazing review! We're thrilled you enjoy the ease of use and the many apps offered. We appreciate the feedback as well, as we're continuously looking to make improvements. Thanks again, Michael Peine - Marketing Manager

Replied November 2019

Daniel

Entertainment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2020

Share your thoughts on truDigital Signage

We've enjoyed our experience with TruDigital thus far and look forward to utilizing more of their templates and user enhancements in the future.

PROS

Uploading or creating content directly on the TruDigial platform is very user friendly. TruDigital makes managing playlists and finding templates easy. Being able to add a logo or edit content on pre-designed templates saves a lot of time and looks great. Monthly newsletters with updates and newly released templates are a great way to keep up-to-date on what new options you may be able to utilize.

CONS

No real cons in our user experience thus far. I only wish our company had more of a web presence so that we could utilize more of the social media / review options. As a Utah based company, we'd love to see a template for a daily snow report of the local ski resorts.

Vendor Response

Hello Daniel, Thank you for taking the time to write your amazing review! We certainly appreciate your comments and are glad to hear you're enjoying the truDigital platform. Thank you for the suggestion regarding ski reports, as we're always looking for additional opportunities to expand our offerings. All the best, Michael Peine - Marketing Manager

Replied March 2020

Nina

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

The Missing Link

PROS

The ability to communication with end-users is the overall goal. truDigital has allowed my organization to exceed this goal by milestones! It is so effortless to use the tools to create content that is witty, relevant and necessary. Even when time is not of the essence and last minute things need to be communicated, truDigital always has our back! Thank you!!

CONS

I wish there was an app for me to remotely access and make changes as necessary.

Vendor Response

Hello Nina, We're glad to have your back! Thanks for taking the time to write a stellar review for us. We're so happy to hear you've been enjoying your experience with truDigital. We also appreciate the suggestion regarding an app, as we're always looking for ways to expand our offerings. Thanks again Nina, Michael Peine - Marketing Manager

Replied March 2020

Melissa

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY