truDigital
About truDigital
Awards and Recognition
Most Helpful Reviews for truDigital
1 - 5 of 359 Reviews
Lucho
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
TruDigital Great Digital Signage Option
We use TruDigital for Help Desk Sinage in three different locations. Its great and easy to use. Customer support has always been 100%
PROSCustomer support has always been great and very quick to reply with a solution.
CONSWhen your managing your playlist theres no thumbnail image of that slide. You have to click on preview to see whats on the specific slide. I have summited a feature request (my First), lets see if they add it to the next version.
Vendor Response
Hello Lucho, Thank you for your review! We're glad to hear you've had a great experience with our support team. Thank you for your feedback and for your feature request; we're always striving to improve. Feel free to message us at support@trudigital.com or give us a call at 801-852-9898 if you have any questions. Thanks again for your thoughts, Michael Peine - Marketing Manager
Replied March 2019
Todd
Gambling & Casinos, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
truDigital and Winners
Have the ability to message our customers digitally with various messages is great. With a core gambling business and secondary restaurant and bar businesses truDigital allows us flexibility and creativity in our messages for wagering, food & beverage, and other, must know, messages.
PROSThe software is easy to use and the dashboard is intuitive and easy to navigate
CONSat times we have issues with the deployment of new assets. We often change slide shows weekly and monthly and have, from time to time, had issues with the update of playlists in new collateral deployment across our estate of 14 locations.
Reason for choosing truDigital
Overall cost, ease of use, and the ability to manage many campaigns remotely.
Vendor Response
Hello Todd, We certainly appreciate your detailed review. We're also glad to hear you enjoy the ease of use and flexibility of truDigital. If you have any questions regarding deployment of new assets or anything else, feel free to reach us at support@trudigital.com or give us a call at 801-852-9898 and we'd be happy to help. Thank you, Michael Peine - Marketing Manager
Replied March 2020
katelyn
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2019
Fun tool that provides many templates but customization for templates can be limited
I use this tool to convey information to staff at a software engineering company. It's a fun addition to the company. Overall, truDigital is a great tool for a creative purpose. There are a lot of features to get you started but there is a need for software improvement and design update.
PROSThere are many templates available so if you don't want to create any of your own, you don't have to. There are extra features available such as weather and traffic. You can choose the length of time that each slide is to appear in the slideshow. It also has a calendar function so you can choose when the slide is to begin appearing and stop appearing. You can preview slides and the slideshow without having to verify their appearance on the presentation monitor. If you want, you can create your own content and import it as images to use. You can create folders to organize slides.
CONSIn the beginning of using the program, it was not intuitive. I've learned to use it overtime but it was definitely frustrating to figure out at first. The connection is really slow and content loads slowly - unlike any other site I use. Some of the styles on the templates are outdated. You can't customize the size of the text or picture boxes which leaves a lot of unused space. Because of those reasons, I'm not a huge fan of their templates and often make my own in PowerPoint and import them. I don't like that you can't see the font type or color before implementing it.
Vendor Response
Hi Katelyn, We greatly appreciate your detailed review! We're glad to hear we've been able to help you convey information to staff members. We're grateful for the feedback; we're always working to improve. If you have any questions or would like any additional training, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. We want to ensure you have the best digital signage experience possible. Thank you, Michael Peine - Marketing Manager
Replied April 2019
Brent
Warehousing, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Near effortless implementation and administration
I support many products for my company and truDigital is hands down the easiest thing I maintain. I've yet to run into an issue that I wasn't able to track down quickly due to the straight-forward interface. On the rare occasion that I have ran into an issue I couldn't resolve on my own, the truDigital online support team has been able to help within literally seconds every single time. Honestly, 10/10!
PROSThe title says it all, the implementation was pretty much completely hands off, we received fantastic training and the online support is by far the best I've ever experience with any product.
CONSThe only thing that mildly stands out would be the lack of hands-on administration. Being able to disable/delete user accounts could be of some value, however, it has not been an issue due to the rapid response we receive from the truDigital support team.
Vendor Response
Hi Brent! We absolutely love hearing about your truDigital experience! Thanks for taking the time to share. We're super excited to announce that we'll be launching user management in early 2024. Stay tuned for some awesome updates!
Replied December 2023
Bob
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Hall
Message scheduling through slipstream function
CONSI wish we were able to transfer files large than just 100MB. I know 100MB is a lot of information, but is relatively small when you consider video.
Reasons for switching to truDigital
Our older system was not as user friendly. It was also quite outdated, and a new service contract to maintain it would have cost as much as we spent on upgrading to TruDigital.