All Bloomfire Reviews
1-25 of 252 Reviews
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Bernhard
Management Consulting, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Easy to use
Elise
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Enables employees with a trove of knowledge
I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.
CONSSome employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.
Paul
Computer Software, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2017
The way a knowledge base should be
As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future.
PROSClean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.
CONSAt some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features.
Vendor Response
Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon!
Replied January 2017
barbara
Staffing and Recruiting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
3
Reviewed July 2020
Boomfire review
Not much
PROSI can't say because I find the site cumbersome to use.
CONSIt is very discombobulated in terms of being able to find an item or article. Articles show up helter skelter in most cases An alphabetical listing would make much more sense. In our site, the most recent articles appear first, which is nice but a lot of what is in our Bloomfire account if for reference purposes. There should be an optional way to view articles--1) the current way things show up and 2) an alphabetized listing
Reasons for switching to Bloomfire
Not my choice, Objective Management made the decision
Vendor Response
Hi Barbara, we currently provide the ability to sort articles by publish date, update date, alphabetical, or by popularity. These sort options are available on the homepage and search results screen. If you have any other product questions, please don't hesitate to contact Bloomfire Support.
Replied July 2020
Alexandra
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
An Essential Part of our Organization!
Bloomfire has been a HUGE part of our organization. Although we have been using it for years, this last year we have undergone our largest project within the organization and Bloomfire has been our savior. It has allowed us to have a central location with all knowledge/training pertaining to this Project and the launch would not have been successful without Bloomfire! We continue to expand our use and are excited for what else is to come!
PROSThe ease of use and search capabilities! No more physical copies of manuals or parts list for us to dig through! Also, being able to have multiple communities to support other parts of the business.
CONSWe weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations. Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming.
Chelle
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Life Insurance Company Migration
Bloomfire has been extremely helpful from the beginning. They have helped us develop a much-needed tool to accommodate all of our daily activity, content management and training needs.
PROSProduct is very easy to navigate and use on a daily basis. I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help.
CONSBloomfire met all of our expectations. There was nothing that occurred that caused us to have to change our original idea and concept we were wanting.
Reasons for switching to Bloomfire
The other company was sunsetting and we did not want to pay the amount required to go to the system that was provided by the new company that bought it. The feature of the new software did not meet our needs.
Pippa
Apparel & Fashion, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
User friendly, effective and adaptable!
Bloomfire is exceptionally user friendly both for end users and back end admins. It is so easy to customise the platform, add your own content, manage users and maintain an archive of information. The Bloomfire team are always a joy to work with and offer quick, effective support.
CONSSome aspects can feel overly manual at times - for example we often have end users searching for content using phrases we hadn't anticipated or possibly typos. As such, the word/phrase is not connected to the post and they do not find what they are searching for. It would be great for this search to connect phrases together a little more extensively.
Sabrina
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Best knowledge sharing platform out there!
Amazing! Would highly recommend Bloomfire to anyone. Professional and knowledgeable with every team and support person we were in contact with. Seamless migration from legacy system.
PROSHands down, nothing compared to their powerful search engine, AI, and deep indexing capabilities.
CONSHonestly, love the application that I cannot think of anything I dislike!
Dezeray
Hospitality, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2023
Venue access and details
I use it daily and appreciate the access to knowledge that it allows me to view and learn.
PROSI like how you can search any venue in your company and get the information of that venue; Contact information, age range allowed, hours of operation, detailed descriptions and photos of venue, cuisine types, dietary restriction accommodations, ect...
CONSSome venues are missing contact info or hours of operation, etc... (details listed above.)
Nandhini
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Senior Associate
Good
PROSSearch functionality , Front page customisation
CONSIt would be better if we have bulk upload functionality for doc upload and access
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Using Bloomfire as To Access Central Resources and Answers
SImple navigation and UI Clean design and organization of content Good responsiveness Nice app interface and functionality
CONSLacks a simple ability to DM account users Filtering is not elegant and seems to stick at times requiring repeated clearing Inconsistent ability to download on the app
Michele
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Knowledge in one place
The customer service is the best I've ever had from any company.
PROSAll of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground.
CONSThere are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down.
Reasons for switching to Bloomfire
Search feature
David
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Bloomfire in the contact center
We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department.
PROSSocial components. Ease of publishing and editing.
CONSWould love better internal SEO analytics.
Jane
Accounting, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2020
Tax Service
I've been with JH since the onset of the portal. First season was hopeless. Second season was better, but not enough info was there. Now, lots of info, but can't find it in a timely manner.
PROSThis has a lot of potential as an info and help station for our tax preparers. It is much improved from previous years in terms of content.
CONSThe search engine leaves a lot to be desired. There is a very generous amount of info on the portal now, but trying to find specific items is tough. Perhaps a category list might be helpful so if we are looking for tax info, policy, software, job aids, marketing, etc there would be a starting place. Titles of the entries do not help to find specifics and one can spend hours looking for info when we have a client sitting in front of us and we only have minutes to come with a solution.
david
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2017
Good knowledge base tool
We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate.
PROSEase of use for end users searching for documents and for "Authors" to upload their documents.
CONSA bit of version control on the published documents would be nice.
Vendor Response
David, great to hear you found the implementation easy and straightforward. We recently released a versioning feature, feel free to connect with us at support@bloomfire.com and we'd love to show you.
Replied January 2017
Marysol
Hospitality, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great ease in accessing important work media
Overall, when I can’t find someone to answer a question for me, I can refer to Bloomfire.
PROSI love that articles relating to policy changes and event announcements are easily accessible and available through one platform. Many questions my colleagues have can be answered by referring to Bloomfire app.
CONSI would like the articles to be in sections, i.e., events, policy, etc.
Derek
Internet, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Bloomfire
While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources!
PROSIt's easy to use, reliable, and Bloomfire offers great customer support in my experience.
CONSIt would be great to have the ability for more collaboration (i.e. multiple people working on edits at once on the same piece).
Caitlin
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Amazing Product
I love the ease of using the product and the versatility. We call it our content google at work because that is literally what we use it for. It helps our veteran agents and the new agents all alike.
CONSThe bookmarked tab can be a little overcrowded. I wish there was a way to organize it into separate folders.
Maria
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great software
Its super easy to use.
PROSIts user friendly and everything populates so quickly.
CONSI have only good reviews for it. It reminds me of GOOGLE in all the best ways.
kami
Hospitality, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Bloomfire is a wonderful tool to have for my job.
Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself .
PROSinformation with just a few words. To be able to look up and know what is needed to help my guest.
CONSi haven't found anything that i don't like about Bloomfire.
Jenny
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
Blooming your business
Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.
PROSUser friendly and you can edit at any time
CONSWhen bloomfire goes down you are completely impaired if that the only place you store information on.
David
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Greatest Collaboration Portal on Earth
As a fast growing company, a location for training, sharing of ideas, storage for videos - documentation - and etc. is crucial to providing right now access. Love Bloomfire. The ability to upload and create content is sophisticated, seamless, and can learn in 15 seconds.
PROSAllowing access over a very large group and locations. The ease of uploading content.
CONSFront page videos.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
We use Bloomfire as a company intranet, it is easy to use and has great search functionality.
This software helped us get company info in one place and easily searchable.
PROSThe search functionality is what makes this software most valuable. While it gives you the ability to organize material in many different ways, the ability to do a keyword search and find what you are looking for quickly is key.
CONSMy least favorite thing about this software is the text editing capabilities. You are really limited format-wise when you are trying to create posts.
Danielle
Insurance, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
A great resource tool
I have had a good experience to date with the Bloomfire platform. Information is easy to create, store, and share. It is very user friendly, and Bloomfire provides good support tools.
PROSEasy to create documents, and very intuitive.
CONSWhen creating a post there are limitations for font and colour options. More formatting tools within a post would be beneficial.
Vendor Response
Danielle, we take pride in working with great customers like yourself! Our roadmap this year includes upgrades to the contribution editor I am sure you will love!
Replied January 2017
Oksana
International Trade and Development, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
I enjoy Bloomfire!
Overall they are great!
PROSBloomfire is like google for my company I love it!
CONSIt's hard to look up other members. But it's not6 extremely necessary