All ProjectManager.com Reviews

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User Profile

Aatif Khurshaid

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2022

Projectmanager.com

ProjectManager.com lets you keeps a tab on the progress of your projects and tasks online in real time by looking to its dashboard.

PROS

Projectmanager.com is a robust SaaS platform for business management and collaborating teams. Its biggest highlight is its dashboard which is extremely customizable and keeps a track of project progress, team communications and tentative project plans, which lets you grasp the whole scenario in a few moments. Being a web based software, you can access it from anywhere and on any device provided you have internet connectivity.

CONS

Projectmanager.com has a few bugs that prevent you from using the software to its full extent. Apart from this, it requires lengthy and manual inout operations such as entering data and allocating resources to projects, which makes it time consuming and requires automation. Also the customer service needs to be more active and helpful.

User Profile

Samuel

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Project Manager.com review

For someone who is just starting with project management, it is wonderful, simple, and aesthetically appealing.

PROS

It is a well-known, extremely user-friendly project management application. I've used a lot of project management software over the years, but this one is among the finest.

CONS

Even though this is one of the top softwares, adding a few additional features might raise the caliber of the product.

Ruth Viviana

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

Good but could be better

PROS

Able to keep up with many project, does not affect if they are short or long projects, love the dashboards as well.

CONS

it does not allow real time interaction with the team members in a timeline. If you are making changes and then someone else is, everything might be lost. (has happened to me before, even today!). Also reports could be more dynamic.... and APIs as well, not allow to get custom fields unless it is a closed project.

Vendor Response

Hi Ruth, Thanks we love our dashboard as well! We always appreciate the feedback on some of our features.

Replied November 2017

User Profile

Andy

Verified reviewer

Publishing, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

A Great Task Manager for Small Teams

We are a small network of graduate researchers. ProjectManager.com reports have given all of us a solid schema for the rigorous data collection expectations for our lab studies.

PROS

ProjectManager.com use enables consistent time management of events & tasks when acclimating new team members to performance expectations.

CONS

ProjectManager.com report customizations & forecasts are limited. In addition, we have had some international interface issues.

User Profile

Fazal Rahman

Verified reviewer

Management Consulting, 1,001-5,000 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Meet the deadline

As a trial and selecting it for the project its surface and user interface are so awesome and user friendly, you have all the track of your tasks, progress, and deadlines any many more still counting.

PROS

Time tracking, project and task management from anywhere and without sharing confidential data and sources, tracking the progress and detailed progress.

CONS

There is nothing to be disliked about ProjectManager.com its best in its own kind.

User Profile

Chris

Verified reviewer

Information Technology and Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2020

Would not trust this company with my data or credit card details

Not good. The software itself was disqualified after spending less than 30 minutes in the trial as it's severely lacking in quality. They then continued to charge me after the "free trial" ended for months with no communication. They just want your money and do not have a good product.

PROS

When they charge your credit card for a service that you didn't know you were subscribed to with no invoices or any other communication.

CONS

The product is mediocre at best and that's why we decided to not use it after spending about 20 mins in the system. This company just outputs the minimum viable product and then uses free trial scam tactics to bolster their revenue. I can't imagine any company that values their data would want to be involved with this company. Once I found these transactions it took days to get my account close, what do you think will happen when you need customer service to resolve the many issues/bugs in when you are a paying customer. Avoid at all costs!

User Profile

nirmal

Verified reviewer

Construction

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2018

easy to use, great customer service and very useful !

have been using projectmanager,com for managing personal projects, it has been very useful to me,

PROS

found projectmanager.com to be better than MS project; more than an alternative.It has great team collaboration and can be accessed anywhere . The user interface is very simple . very easy to use with very useful features.

CONS

price could be more affordable, could launch some offers for users. forecasting features could be built into the system and report generation could be improved.

Vendor Response

Good Morning Nirmal! Thank you for sharing your review -- Of course we're always happy to hear from customers that our tool is better than the other project management software on the market! Cheers, Michael, Customer Support

Replied June 2018

Jessica

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Good for light project management and time tracking for a small team

We liked it better than a very simple time keeping app that we were using. It does allow for more detailed project management. you can't expect it to do all of what MS Project does - it is not at that level. But it helps for teams and for predictable project management and time keeping.

PROS

I like the ability to create a fairly detailed project plan including budget and dates that are nicely mapped out in a Gantt chart. It works great for straightforward projects with a succinct task list and allows for the team to track their time to see a report on the budget for the project and the financial aspect of completing the project. I like the updated interface as well - it took a little bit to get used to, but didn't take too long.

CONS

I find the reporting to be a bit challenging. I would like to see reports that are a bit more flexible and can filter in and out certain criteria. This product isn't great to manage really long projects or challenging projects with lots of iterations. If you have a project that is iterative in nature and will develop as you move along, this set up makes it time-consuming to maintain.

Vendor Response

Hi Jessica, thanks for the kind words and the thorough review! I'm glad you like the planning features so much. We work hard to offer the best project management software for people like yourself who manage complex projects but want a simple and intuitive way to execute the work. I'll pass your feedback about the reporting to our product team, I know they are always interested in how we can improve the usability of the software. Thanks! Michael, Customer Support

Replied June 2018

Kai

Computer Software

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Great SaaS project management solution

ProjectManager.com is a very well done and smoothly working Online/SaaS solution for project management. The product promises to have all the features of Microsoft Project and it delivers on that. One of the big draw cards for us was the online Gantt chart and having tried a variety of other solutions in the past, PM.com's implementation sticks out regarding performance and ease of use. It's very robust and also allows the import of existing data from Office. Another really useful feature is the built-in reporting and in particular when dealing with larger teams, the ability to do time sheets and workload inspection/management. The latter gives you a quite comprehensive overview of what's going on in your team and if there is any availability for assigning work to members of the team. The different pricing plan options cater really well for different feature requirements and team sizes and we feel we're getting very good value out of using the service - in particular when comparing it against the "clumsiness" of using isolated desktop products as an alternative and having to share MS Project documents around.

Vendor Response

Hello Kai, Thank you for the kind words! We¿ve added tons of new features in our software that sounds like it's helping your team. We try to make our product powerful and easy to use, while avoiding the clumsiness you might see in other tools.

Replied November 2016

Karen

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

I have found PM.com easy to use, and support excellent always giving a quick response

A single product for planning our projects which are viewable to our teams. Resource planning allow us to integrate our planning across teams to give us end to end plans whereas plans were only done for the individual teams. Simple product to use making it easy for everyone to see what is happening and when. Visibility of work as able to give ready only access to stakeholders across the business .

PROS

It is easy to use set up, use and share plans making working with the teams more cohesive. I also like the flexibility of being able to add custom fields. Teams are beginning to use the diaries to allow them to see what they should be working on and when.

CONS

It is difficult to see what everyone working on when you have multiple projects. There is not a single overview of the projects and task breakdown. The plans don't take into consideration any holidays or leave so it is easy allocate tasks when people are not available.

Vendor Response

Thanks Karen! We appreciate your feedback on the overview of projects.

Replied November 2017

Carlos

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

1

FUNCTIONALITY

1

Reviewed June 2018

Awful

PROS

Works from time to time, it has received functionality and UI updates over the time, still somehow it's usable at the end of the day.

CONS

Everything is broken, I think that you should try to use it inside your company on a daily basis to quickly spot how time you spend in simple tasks like: - Moving rows - Adjusting dates - Finding and correcting deleted timesheet entries - Having read-only projects is impossible - History of changes and who, along with historic undo is impossible - Reports take ages to generate - Random downtimes or error 500 messages

Tim

Accounting, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

projectmanager.com

PROS

Dashboard analytics for quick progress checks, ability to lay out time and effort with scheduling for projects. Ability to attach notes and files to projects

CONS

some times the app lags and the response time drags on other times it seems to lose updates while lagging

Vendor Response

Hi Tim! We’re happy to see that you’re enjoying many of the features of ProjectManager.com! Our product team is always working to optimize the speed and performance of the software, but if you have any persistent lag issues feel free to submit a support ticket and we’d be happy to look to see if there are any underlying issues that can be fixed on your account. Thanks! Michael, Customer Support

Replied June 2018

Peter

Government Administration, 11-50 employees

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

Great For Beginners

For a beginner in project management, it's just awesome, simple, visually appealing and the name says it all

PROS

I love the dashboard feature. A single screen high level snapshot of the whole project makes life so much easier when you're administrating so many multi-million dollar projects across so many stakeholders and platforms.

CONS

The negative reviews i see on customer service dated back in 2017. I hope the 2022 version took all that into consideration

Reasons for switching to ProjectManager.com

Clunky dashboard, especially the Gantt chart

Kevin

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Excellent tool for Project management

Great tool, fit for purpose and easy to use

PROS

Able to edit and adjust plans easily. I can track time against actual effort and also get a report at the end of the project to display actual effort.

CONS

Can be slow on occasion especially in the workload section. Not easy to visualise the overall projects that employees are working on

Jodi

Insurance, 501-1,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2018

Fills the need.

PROS

We are using it for tracking resource time by effort. It is easy for people to use and we can get the reports we need from it.

CONS

There are a few quirks with removing people from projects so they can't enter more time and then they can't see the time they entered previously.

Mardy

Electrical/Electronic Manufacturing, 501-1,000 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Amazing Project Manager.com

PROS

Good for planning and scheduling of task. I can easily use this software very friendly to us even on the first timer.

CONS

A little bit pricey but very worth it and helpful to my organization. Easy to manage the functions. The features is good but need to improve.

Jomarie

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Effective Project Manager

PROS

Using this tool was so great. Having so many features is very helpful to my project anytime. Very effective to a group project.

CONS

So far, I have no cons about this product because it helps me a lot to make my tasks or project be effective.

Elaine

Insurance, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Absolutely the Best!

I cannot say enough about how great projectmanager.com has been for us. It has enabled us to organize our projects, provide a central repository for documents, and the portfolio dashboard is top notch. It has resource allocation, workload, roadmaps, and budgeting. There are a lot of customization options, which also flow through to their reports. It has given us the ability to provide management and project teams real-time access to projects instead of us preparing reports, a real timesaver. The support and training teams are extremely responsive and there is a broad knowledge base in their support portal. They are also very interest in customer feedback and enhancement requests. The PMO team is very happy with the product.

PROS

The ability to manage all my projects individually and as a portfolio (dashboards are great).

CONS

There is nothing that really do not like, I would like to see some enhancements to make the product work every better.

Vendor Response

Hello Elaine Thank you for the kind review! We appreciate the feedback and for letting us know how our software has helped your team.

Replied November 2016

saravanakumar

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2020

Avoid updates on mails

some updates getting update late to others.

PROS

this software updates all info via mail. but its should update like desktop app. initially its ok. but daily getting more mails, quite issue. because need to read lot of mails. other than its fine for update on dashboard page. creating project and status.

CONS

Avoid mail updates. create like desktop and mobile app for updates.

Vendor Response

Hi Saravanakumar, Thank you for your feedback! We're glad you like the project dashboard feature. Concerning your comment about email updates, you'll be happy to hear that we now have in-software notifications. Notifications can be customized and happen in real time. You can even exclusively use the notification feature and turn off email alerts if you want. If you have any other questions about our latest software release, read our blog here: https://www.projectmanager.com/blog/product-update-all-projects-page-redesign-notifications Best, The ProjectManager.com Support Team

Replied August 2020

Julie

Primary/Secondary Education, 1,001-5,000 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2018

Easy to use and navigate

PROS

Easy to track resources and good for planning. Excellent high level view of project and able to add milestones so that I can keep track of important deadlines and artefacts to be produced.

CONS

When working on a lot of projects it can be cumbersome to search for them in different places, but this is the only slight drawback that it has.

Mendana

Architecture & Planning, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Project reliability

The project management software was very good but only that when it comes to quantifying of projects, it is needs to be incorporated in one software so that it can be work friendly and address multiples needs within one software.

PROS

The easy use tool for project scheduling, resource allocating, costing and construction work monitoring.

CONS

The insertion of design incorporated in the project to be able to ease the use of other quantifying software and automatically, schedules, resource allocating.

Sharree

Education Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2017

Still testing it... there's good things and bad things though.

Being able to create reports with % complete.

PROS

The reporting features. Being able to show Planned Start/Finish Dates, as well as Actual Start-Finish dates. (I would like to be able to "lock" the planned start-finish dates though, so team members can't adjust their own task planned dates)

CONS

The lag from low internet in when projects have a lot of tasks. Only one person can update (in the project sheet) at a time. The updating feature from "My Work" just lists the task as completed with the planned dates instead of actual date being updated. The notification system not giving me an option to be notified whenever ANYTHING changes - I want to know right away when a task is completed by team members if I'm not assigned to the task.

Vendor Response

Hi Sharree, We appreciate your feedback and will look to implement some of the features you mentioned you would have liked!

Replied November 2017

John

Marketing and Advertising, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2021

The Worst Customer Support Experience in 11 years of ONLNE Marketing!

Read above. Arrogant customer service. Deleted my account without any warning left me hanging and would not return calls or emails. I lost E V E R Y thing. Files, creative, videos, and cost me a full day of staff not having access to their data.

PROS

This software is great. I spend a whole day looking for an alternative to Asana. I spent two days setting it up and was super excited. I did this cause the price point looked fantastic. However, when I went to connect the API, which is mentioned in the FAQ's how to set this up, I was told I had to upgrade to ENTERPRISE. My costs would go up to x4.

CONS

Customer service. There is no phone only and an answerphone. And the guy Derek on the end of the emails decided to delete my entire account without warning. He did this as I said the API is not mentioned in any of the features and it's in your development section and when I went to ask how to connect it he wanted me to upgrade to ENTERPRISE - then he said, 'I'll let you have it if you join to Business and pay IN FULL ONE WHOLE YEAR? Arhhhhh, that's not the way business is done? The issue I have is there is NO mention of the API connection in any of the plan features when you read through the FAQ's and Developer section, you will see clearly the system has an API. No mention that you have to pay extra. I then said its not on and there's an error in this case. I received the following email. You are not a good fit. And with that, my entire data and account was deleted. No warning, nothing. Just see you later and all the best finding another platform. Unbelevieble.

Reason for choosing ProjectManager.com

It looked better but when you get into the detail its not so good! The API key is not included in the top online plans that you can sign up for. I spent ages setting up only to have all my work deleted by some arrogant customer support person. In my 11 years of online marketing, I've never come accorss this before. Never.

Reasons for switching to ProjectManager.com

Cause PM looked better value but has hidden costs. I've now gone back to Asana. Way better. Should never have moved wasted 3 full days.

Jean

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2018

PMO Director

PROS

ProjectManager.com or PM.com as we call it is very easy to use, we were able to get up and running in a very short amount of time. We have approximately 300 projects that we are managing and about 70 resources. Before PM.com we managed our projects in one system our resources in another system and our reporting from yet another system. We have been able to consolidate systems and are able to more efficiently track our projects, backlog, risks and issues. The Workload board showing the resources availability allows us to see who is available at a glance. PM.com is opened on my computer every day all day, I could NOT do my job without it. The support team and the product team are great to work with, they have a place to put in suggestions for new features and I am happy to say they have added several of my suggestions. I would recommend this to anyone who is looking for a new system to handle their Portfolio and Project Management offices.

CONS

There are a few features that do not work as well as I would like but I am hoping they will be updated in the near future. One area is the linking of tasks and easily being able to see the effects on the plan. MS Project does a great job of highlighting the changes. Some of the reports could use some additional filters but they have been adding to that. Overall the Pros far outweigh any of the Cons.

Vendor Response

Hi Jean, Thanks so much for the glowing recommendation! I’m happy you find ProjectManager.com so helpful. I’ve passed your notes about task linking to the product team, they appreciate the feedback. Michael, Customer Support

Replied June 2018

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

My choice in project management

It has been a detailed project management software for our organization which is suitable for team management, time tracking and effective collaboration. Additional features will definitely make it more appealing to the loyal users.

PROS

This application possesses some many advanced features which makes it stand out as a very resourceful tool in project management. It is easy to monitor in realtime the ongoing projects from the project control panel which is easily customized.

CONS

Some manual resources are very long and stringent especially when assigning resources against tasks. The customer service is also terrible as you only get to speak with Derek if there are existing issues,there is no other phone number to call to assistance to speak with a human.

Reasons for switching to ProjectManager.com

it had some extra need features

Showing 1 - 25 of 189 Reviews