--- title: "MSP360 Backup Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MSP360 Backup. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MSP360 Backup is a good fit for you!" source_url: "https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Archiving Software](https://www.softwareadvice.com/archiving/) / [MSP360 Backup](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) / MSP360 Backup Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) Reviews [Alternatives](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/alternatives/) # MSP360 Backup User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 257 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 182 reviews (71%) - 4 stars: 65 reviews (25%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general - Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. - MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. ### Most mentioned cons - Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. - The account/licensing side was also confusing (standalone app vs. the managed-backup web console). - The restore process can be slower than expected, particularly for large image-based backups. ## MSP360 Backup customer reviews Showing reviews 1-25 of 257 (page 1). ### Great product, scales, fast, easy to implement. - Overall rating: 5/5 - Reviewer: Russell W. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love this product because it is easy to manage and easy to scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and easy to setup. It is straight forward and the notifixations make sense. #### Cons It is almost too eays so not really a con! #### Reasons for switching to MSP360 Backup Acronis did not meet our needs. Their support was not effective. --- ### MSP360 reseller point of view - Overall rating: 5/5 - Reviewer: Ted D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard #### Cons Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing. I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice. The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot. #### Reasons for choosing MSP360 Backup I did not consider other products. MSP360 (Cloudberry at the time) was the first alternative I looked at. #### Reasons for switching to MSP360 Backup Crashplan used to be great, but they have slowly gotten worse and worse for customer support. I also like the fact the MSP360 is a whole server restore solution instead of just data. However, I found the Crashplan interface to restore individual files much easier to use than MSP 360. --- ### Mixed feelings - Overall rating: 2/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am looking for an alternative for 2024 #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Easy to deploy and configure a backup to run #### Cons Restoring files is miserable, constant failures on backups. #### Reasons for choosing MSP360 Backup I had used long time ago when it was still cloudberry, #### Reasons for switching to MSP360 Backup Left Datto entirely and look for new RMM and backup solutions --- ### Extremely customisable and reliable - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option. #### Cons Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved. #### Reasons for choosing MSP360 Backup Ability to brand and also customisation of cloud storage providers. --- ### They Got Your Back Up! - Overall rating: 5/5 - Reviewer: Marco B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been with MSP360 for over 10 years. Our backup as a service offering wouldn't be possible without MSP360. The margins in this industry are razor thin and the competition is fierce. You need them on your team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their platform is rock solid. So many new features, always new being added and their support is amazing. #### Cons You do need to have some experience with cloud backup services and understanding of different OS platforms to maneuver the setup. Overall, once you get the hang of where everything is, it gets easier. #### Reasons for switching to MSP360 Backup Livedrive was aquired by J2 Global and increased the prices significantly. Trying to pass on these price gouges to clients was impossible. Lost thousands of customers. --- ### Ultimate MSP Backup Tool - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization. #### Cons They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that. #### Reasons for choosing MSP360 Backup Ultimate white label and deployment capability as it works on ALL operating systems. --- ### Excellent option for nimble MSPs, pay only for what you use - Overall rating: 5/5 - Reviewer: Marco H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, excellent price-value #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself. #### Cons It takes a bit to understand purchasing and applying licenses #### Reasons for choosing MSP360 Backup Low cost, easy to deploy and constant training/education --- ### Easy access to a wider range of backup solutions - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price. #### Cons The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck! #### Reasons for choosing MSP360 Backup Lower cost and wider range of backup options over an all in one solution. #### Reasons for switching to MSP360 Backup We were looking to reduce costs as we are a non-profit --- ### Excellent product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, reliability and price. Fast initial backup. Lightweight. #### Cons Slow restore on mac. Error messages if unimportant files are missed out. #### Reasons for switching to MSP360 Backup Unreliable, it failed me when I needed a full backup. --- ### Easy Backups - Overall rating: 4/5 - Reviewer: Brian S. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to set up and use, with a smooth experience that makes managing backups simple and stress-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros MSP360 Backup is dependable, easy to use, and reliable—why I trust it for protecting my data daily!. #### Cons Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. --- ### Mostly works, a few caveats - Overall rating: 4/5 - Reviewer: Alexander R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works well enough for most things except immutability #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget. #### Cons Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch. #### Reasons for choosing MSP360 Backup Easier to train other users on #### Reasons for switching to MSP360 Backup Tape was too slow for restores of old data and hardware failures were too frequent. --- ### Great product for MSP's - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great would recommend to clients, and use it on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, and Great backup portal, easy to deploy, and it just works! #### Cons Works good, they are always upgrading it which is what you want. #### Reasons for choosing MSP360 Backup Price and Storage Flexability so we can use low cost storage. --- ### Owner of Any It Support LLC - Overall rating: 1/5 - Reviewer: Pierre A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It an unreliable services and waste of an investment. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You can pick you own cloud storage. That is all i got. #### Cons Unreliable. I had it for a year and only got 5 successful restore. I had issue with the service ever other week. I reach out to management and vendor support number of time but nothing change. #### Reasons for choosing MSP360 Backup Because I wanted to control where i store my data --- ### Easy to set up - Overall rating: 4/5 - Reviewer: Erol A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered As a first time user of this software I must say that I am impressed by it. Its easy to setup and intuitive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Able to use third party storage providers which guarantees the implementation of a hybrid setup. Thus allowing me to use the 1,2,3 rule in backup. #### Cons Not sure, have not encountered anything. But if i have to think about something it probably would be that it has no additional web interface. --- ### MSP360 5 Stars - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall has been huge success to our business. Has made our lives easier and ability to control backups from afar is great. Lots of room to adjust settings and adjust to what we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and overall working. If something isn't working, their support is very respnosive and quick. #### Cons We've gone through some bugs on the Mac side but those are resolved after an update or so. Annoyances but something that may be expected. --- ### One of the best backup product for SMB and IT providers - Overall rating: 5/5 - Reviewer: Andrej P. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, have been using many backup products in past 20 years and now I am happy and satisfied user, re-seller and admin of MSP360 for almost 10 years and have no plans to switch to anything else. Quite a lot of times I use it to restore some files, which users deleted accidentally or overwrote unintentionally, and process of finding right version of the file is much, much easier than with many other products. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability. #### Cons It is minor, but WEB user interface is a bit odd to me, as I was more used to some on-premises backup solutions. But it just needs some time to get used to, far beyond it being deal breaker. #### Reasons for choosing MSP360 Backup Price/performance ratio was the best in MSP360 #### Reasons for switching to MSP360 Backup Mostly due to high price and complicated local options. --- ### Geared for Managed Service Providers, but also great for SMBs - Overall rating: 5/5 - Reviewer: Seth K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using MSP360 Managed Backup for a few years and it's been a simple way to achieve the 3-2-1-1-0 Backup rule. I like the fact that they are cloud storage agnostic which gives flexibility, plus you can utilize onsite NAS storage. The web-based centralized management of your backups is very easy and you don't have to worry about building / upgrading a server to run central management of your backups. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Flexibility in choosing storage (local and a variety of cloud options). No on-prem centralized backup server to maintain and update. It's very rare I have backup errors...it just works #### Cons Deleting Microsoft 365 user account data is unintuitive and some of the Microsoft 365 integrations in general can take awhile to get a hang of. --- ### The perfect solution for critical desktops - Overall rating: 5/5 - Reviewer: Edward C. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Cost saving and fewer problems with critical desktop recovery and migration #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've been using Cloudberry products since 2012, initially various versions of Cloudberry Explorer, plus Cloudberry Server Backup for a client's web and development servers. I started using Cloudberry Desktop Backup for myself a couple of years ago, and am now implementing it for a client. They have a situation with critical data being split between desktops and servers, and an older backup system for their servers, Cloudberry Desktop offers desktop backup at a lower cost than using the existing system's desktop agents, as well as independence more secure and predictable storage, all at a much lower cost than the various online systems, and control of your own data. Restoration is also much quicker, when needed. Finally there is no need for constant paid upgrades and eventual "this version is no longer supported" situations. #### Cons Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. The user profile backup is a little misleading, since one of the major subfolders of a profile must be selected - i.e - Documents, Desktop, Downloads. Many recruiters tend to save and edit resumes in the downloads directory. It would be nice to have an option for documents, downloads, and desktop in one shot. #### Vendor response Hello and thanks for your review. >Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. We have built a solution, specifically for these needs. It is called CloudBerry Managed Backup and will allow you to fully manage multiple installations. Check out: https://www.cloudberrylab.com/managed-backup.aspx Replied June 2018 --- ### MSP360 the easiest and safest way to make computer backups - Overall rating: 5/5 - Reviewer: Helene V. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software. #### Cons I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups. --- ### A reliable backup platform to work with - Overall rating: 5/5 - Reviewer: Fred G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a great solution and great addition to our MSP business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to brand the client as our own and receiving daily reports of the backup are top notch features. #### Cons Learning curve is a bit steep, but given the features and capabilities, that is to be expected. --- ### Great Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Work great Easy to configure Fast Backup #### Cons web portal need more details but still work good #### Reasons for choosing MSP360 Backup price is just better --- ### Long term (7+ years) MSP user - Overall rating: 5/5 - Reviewer: Steve F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MSP360 (or Cloudberry as it was 7 years ago) is one of our longest vendor relationships and one I've never had to revisit. We rely on the product for peace of mind, and as head of the company I appreciate it as much as my engineers do. Anyone in IT for a decent period of time has felt the gut punch feeling from a server issue and having to recover data from backups, MSP 360 has always had our back! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We use MSP360 for most of our customers on a variety of platforms and servers. It's a mature product and one rely on. #### Cons If pushed, I remember in the past there being a few times we had to chase support. But in the last 2 to 3 years this seems to have been addressed anyway. #### Reasons for choosing MSP360 Backup It worked, it's reliable, it's cost effective. #### Reasons for switching to MSP360 Backup Needing to backup to cloud, wanting to reduce complexity and increase reliability. --- ### Overall a good product - Overall rating: 4/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been working well as a backup solution for my business needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic. #### Cons Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers. #### Reasons for switching to MSP360 Backup Features and security. --- ### MSP360 is THE affordable backup for MSPs and small businesses - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Support has been great and with Wasabi storage, we're good to go! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's price point so we can make our margins but the client can still afford it. #### Cons It can take some time to get the first full backup. #### Reasons for switching to MSP360 Backup Less expensive and better margins --- ### Great chance to solve our customers' needs - Overall rating: 4/5 - Reviewer: Davide M. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great esperience: we use it in the MSP scenario with great business success: our customers find our service unique, from different point of view: partner support is great and solved us every problem very quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's one of the real "on-the-cloud" solution, with only very poor effort to install agents on premise. Great reporting tools and very broad set of configurable features. Definitively our choice, after 6-months software selection. #### Cons at the moment nothing relevant for a negative rate. #### Reasons for choosing MSP360 Backup costs, feature set, partner support, reports and integration with our choices about cloud object storage (Wasabi and AWS S3). #### Reasons for switching to MSP360 Backup costs and feature set ## More reviews [Next reviews](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/reviews/?page=2) --- MSP360 Backup Reviews, Pros and Cons - 2026 Software Advice