Looking for the right software is daunting and making the wrong choice can be detrimental to your business. We spent over a year testing ordering portal software. B2B Wave was the right decision and has added tremendous value to our business and to our customers. We were looking for an ordering portal which could integrate with our stock management and accounting software. This was easily achieved due to B2B Wave having an outstanding API, support and a clear understanding of our business. The value B2B Wave has added to our business in the past 6 months is unbelievable and I highly recommend them. Thank you for making such great software and keep up the good work.

Easy to use Good API Great Support Fast!

Nothing to add here. Everything challenge we have put to B2B Wave has been resolved.

simple to use significant benefit is Improved stock and order visibility allowing our customers to tailor orders to what we have on hand increasing overall sales.

Simple but effective easy to set up and implement. Although using API & integrations can add a layer of complexity I like how B2B has made its platform part of a modular solution to business management. In the past, we have tried to use one central system to handle stock, Trade, retail, admin, order management and all the rest of the business process but have found that these systems rarely work as intended. and you are left short when they fail. B2b wave slots in and with other low-cost platforms to allow you to switch out any part of the process if you find a better product or need to expand due to growth

Updating order details and editing orders can be a manual and slow-going process without using ship station. The veeqo integration may solve this but improving the Excel order importer to update order info and QTY's etc would be a good way of updating order details on mass.

Felt very supportive by onboarding & customer service. Overall the system is streamlined and clear once you learn it.

An affordable option for a small, growing business who's not ready for Shopify Plus. Extremely user friendly, and customer service has been 100% supportive. The best option to separate out your D2C & B2B sales channels while keeping products & inventory synced on both ends.

No video education for individual topics. The "help" button usually can answer anything, but sometimes would prefer video tutorials on the overall site function & specific categories.

Customer service. quick and really helpful. It is the main reason why I would recommend this app. Your people.

Not always user friendly. We have multiple customers with different discount per products and categories and it is hard to input the discounts. On customer pages, they see the MSRP but dont see their discount until they check their cart out. trying to figure the best way to work this with your team as I am writing this. again really helpful customer support.

Great experience with B2B Wave, they were very helpful with customizations, and this helped us streamline our sales process.

Great Sales Rep app for easy order creation, option to generate PDF Catalogs for customers, Customer service that worked with us on custom integration with QuickBooks Desktop

Sales Rep doesn't allow to edit orders, admin invoice portal doesn't go by box qty multiples.

A great company and tech that recognized my specific needs as a wholesaler and surpassed my expectations!

We just did a complete overhaul to redo my website and it has been a great experience. We are in the wholesale world and it works great to let my customers apply for access to the site and shop with ease. The changes I requested to the site as well as the invoices were done within a week, which is unbelievable. Absolutely love this company and their product.

I wish there was a bulk change option. Otherwise this is a great platform.

B2B Wave offers versatility and technical complexity to meet our unique business needs, combined with an immaculate user interface and unmatched out-of-the-box usability.

B2B Wave is intuitive, with flexible features and well-documented processes. As a company with tens of thousands of unique products, we were blown away by the ability to easily (and accurately) bulk import customer catalogues without compromising attention to detail. We love that B2B Wave offers a clean, straight-forward experience for our customers.

No cons. B2B Wave has been incredibly accommodating and supportive during our integration.

We chose B2B Wave after an extensive search. We needed a system that would allow us to place orders for those customers who are used to that level of personalized service and that would allow other customers to be more self-sufficient. B2B had most of the features we were looking for. The sales and support teams were terrific at helping us understand what B2B could and could not do and at adding some custom functions for us. The product is relatively intuitive to set up and use; the integration with QuickBooks worked seamlessly. The support has been superb. [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN] and the team answered questions clearly and honestly during the decision-making process and have been there every step of the way through set up and early use. We are very comfortable recommending B2B Wave - especially to other small businesses that don’t have the time or internal IT support for complex set ups. B2B was enormously helpful in lightening the load on the tech side of our business.

Ease of set up Honest information and really strong support

Some of the functionality doesn't match our business requirements but our business is quirky and the support team is helping

No issues! Customer service has always been great and helpful if I need to contact them.

Easy to use, customers love it, very friendly and capable customer service.

Could be more visually appealing---I still feel I need to have a geared-to-consumer website in addition to the B2B Wave site because I don't think it's as visually enticing as other platforms.

Great system, easy for customers

Easy to use for us and our customersEasy new products integration

Nothing, all good, working like a charm.

It has changed our wholesale process for the better.

The versatility of the platform to work with our products; that we could set different group (or privacy groups) to allow different pricing, products, customers, which is important given the different tiers we have.

Some implementations take time, but the B2B team is very open to exploring useful feature sets.

Without B2B Wave I wouldnt have an online business. My customers can purchase my products 24/7 and pay instantly as well as having full control over how and when their products are dispatched. Set up an API to connect B2B Wave to warehousing and delivery to make one perfect ly connected system.

Wholesale e-commerce sales are simple and easy to achieve and my customers love its accessibility and find it great to use. Multiple price lists in different currencies are easy to set up and each product can have as much or as little details as required. Attached payment gateway (WorldPay or PayPal) are perfect for growth of online sales. The system has loads of little addons that make this system perfect for any business looking to wholesale online from 1 to 1000+ products. Having used other more expensive systems like TradeGecko this is without a doubt the best system I have used in a long time. Customer support is great and it's the first time any company has acted on suggestions made by their customers. The system continues to grow and just gets better.

Missing a few integrations like CRM, MailChimp & multiple warehouse options. Have yet to find anything wrong with the system.

Without a doubt we are helping B2B Wave to evole this platform as other users are. They are very responsive and supportive which I can only commend to anyone considering using B2B Wave. The help desk is exceptional and very patient with good clear explanations on how to use an area or expand what we can do with an area. Their help provides an on going training and understanding of what the system can do to help our business grow. And all this promptly and with a smile!

As a smaller specialist distributor we found the ease of use and efficiency of up loading products to be spot on. Using B2B Wave allows us to create a very professional presentation for our retail customers and consumers alike. The B2B section is very easy for our retailers to use and ticks every box we were looking for: real time updated stock levels, easy ordering for the retailer, ability to advise the retailer that carraige will be charged where appropriate, ability for us to add stock to retailer orders on their behave and a suberb serach engine for example

There are some extra sections that we would like on this system but thats not been an issue to date - as we've asked B2B Wave can we do 'xyz' they have found solutions or created solutions for us.

9/10 So many positive factors about this solution including the team you interact with and product enhancements. Highly recommend, a great starting platform for wanting to boost B2B sales while giving your customers visibility to their past orders and account as well as outstanding dues for past orders.

Product support is top notch. We have also been able to scale our sales three fold by implementing this solution and maintaining it on a daily basis. Was an easy implementation and has served us well in all areas we have needed, customer management, order management, integrations with ShipStation and QBO are a huge plus as well as ability to link merchant processor and freight shipping partner.

Wish there was a portal for marketing materials as well as an easy way to process returns. In an ideal world there would be a more robust discount configuration for products as well as a bulk add option for quotes when creating those in the field.

Very Positive, good value for money

We were looking for an easy-to-use solution for both our customers and us. With B2B wave we have found both compromises. The price is very competitive and the use is very simple

They should improve the layout part of the product web page and the mobile version. Furthermore, it would be advisable to customize the look of the site up to date

Its been great, my online sales have increased as well as overall customer base.

Ease of use and the ability to have someone talking through things with you if you need help.

At first customer service was an issue, but the rep that I was working with got replaced with someone I can really count on. Great company moving in the right direction!

The team is always very goof at B2B Wave. I don't even have to report a bug to them, the minute something goes wrong they are notified immediately and working on it straight away. It does everything you need plus more!

Easy to Use! Extremely Versatile! Super Fast! Fantastic Support! Cheap Monthly Price! Cant be beaten!

My experience has been great!

I like how organized it keeps me. All the information is in one place and it doesn’t interfere with my B2C website although it is integrated easily with my bookkeeping and website software

I least like that there is no “help” page and that support always needs to be notified although they usually get back within 24 hours.

Our overall experience has been fantastic. I especially appreciate the consistent support from [sensitive content hidden] who has helped us to customize our platform so our partners can have great experience placing orders and we are able to ingest all the data we need.

customization, support, ease of use and a solid API

nothing, our experience has been great with b2bwave

Easy of use and great customization service. Integration with inventory management software and capacity to track orders, sync and optimize workflow. Very complete tool with room to continuous improvement.

None so far. The tool is not complete, but they are continuously adding features both from their end and upon request.

Had a very good experience with the B2B Wave team, always very helpful with their responses and consider bespoke feature proposals seriously.

Having the ability to limit products shown to certain customers based on our compliance requirements.

Lack of ability to create new documents such as invoices/pro-forma invoices.

Ease of use for customers as well as administrators. The team and B2B is very helpful and were happy to customise software to meet our requirements.

it would be an improvement if software connected directly to myob. Currently we use some middleware to connect to myob.

Overall our experience has been good. And the help we that we have received has been amazing.

Customer support is very important for us

For the site to more user-friendly and also have a custom App

B2B is a fantastic way to serve my trade customers. It's incredibly easy to use and my customers love it. There's plenty of really useful functionality, like the PDF catalogue generator that saves hours of design time. The customr service is also excellent - I've needed a few custom changes made to my ordering and they've sorted them super fast - everything that makes my job easier.