Inform ERP Software


Inform ERP by DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location distributors and multi-division organizations in both on-premise and hosted systems.

Inform CEM helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. Task management, calendaring and dashboard analytics assist with distribution operations. Specific feature sets are available for janitorial and sanitation, paper and packaging, electrical, plumbing, HVAC, showroom, fluid power, restaurant and industrial suppliers.

Inform also provides dashboards that display data visualizations for sales, accounting and inventory performance metrics. Accounting, demand forecasting, purchasing, pricing, order fulfillment, bid management, warehouse management (WMS), content management and electronic data interchange (EDI) are all integrated using Inform.

Support is available via email, over the phone and through online client support portals.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 8

64 Reviews of Inform ERP

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  • Glenn from Anderson Paper & Packaging Co.

    Specialty: Other goods

    Number of employees: 51-200 employees

    August 2018

    Solid ERP System

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We've been on this system for almost 8 years now, and it's been great to see it evolve over time. The developers are constantly looking for ways to make the user experience more efficient and giving us more ways to use the system. Personally I find the Advanced Report Writer function to be the most useful as I can provide automated reports to various departments daily, weekly, or monthly.

    Cons

    There are sometimes issues known to the developers that don't get communicated to the users. I had a conversation with their support staff last week where I mentioned an issue we've been seeing for a number of months and he said it was a known issue but nobody had bothered to communicate it. Seems like they also charge a lot of money for maintenance, then try to charge more for features when they are added as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Eric from AmeriSource Industrial Supply

    Specialty: Industrial machinery & equipment

    Number of employees: 51-200 employees

    April 2018

    Excellent ERP that facilitates data driven decision making. Client for ten years and the software has continued to evolve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The constant evolution of the interface and functionality. The Dashboard feature allows users to access enterprise wide cross functional data in real time, which in turn allows for an immediate drill down to root cause. This has proven very helpful in improving our training efficiencies.

    Cons

    We have always desired the ability for purchase orders to be set as recurring and spawned from a template. This functionality exists on the Sales Order side, and for an master distributor, who often orders in comparable lots at essentially set intervals, there would be an increase in efficiency by eliminating the need to continually created similar POs.

    This review was submitted organically. No incentive was offered
    Review Source
  • Trisha from Control Products, Inc

    Specialty: Other goods

    Number of employees: 11-50 employees

    April 2018

    DDI is always updating and adding new features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Even with the waiting for support I would still (and I have) recommend DDI's INFORM to others. The ERP is robust and efficient, easy to use and a great product.

    Pros

    Having an ERP that is concerned with keeping current and adding features allows us to update and change the way we do business. The robust reporting and tools to create our own reports helps us find our strengths and weaknesses and address them.
    Has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales.

    Cons

    The idea that the help-desk is not available to take a call and work through an issue with us. We must call and leave a message or send an email with the question/issue explained (hoping we word it so that our issue is clear).
    IMO paying for support should give us the option to call and expect help instantly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Michael from Johnstone supply

    Specialty: Plumbing & HVAC

    Number of employees: 51-200 employees

    April 2018

    version 18 is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Version 18 is a huge improvement over previous versions , the ability to see snap shots of products while adding an order is wonderful . Also being able to see stock levels of products at all location while adding to an order is a very helpful tool .

    Cons

    While a little hard to learn from the start once you get use to it works smoothly . I for one would like a reference guide for ARW (advanced report writer ) , this would make writing reports much easier . or maybe a Wizard that walks you thru making reports .

    This review was submitted organically. No incentive was offered
    Review Source
  • Rebecca from Simplex

    Specialty: Janitorial & sanitation supplies

    Number of employees: 11-50 employees

    April 2018

    Makes my job easier

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Loving the newest updates! I can't imagine doing my job without this system. You can get a lot out of this system.

    Cons

    Certain things can be fussy. It seems the setting up drop ships in particular has become a little more complicated than it used to be.

    This review was submitted organically. No incentive was offered
    Review Source
  • LISA from INSCO

    Specialty: Janitorial & sanitation supplies

    Number of employees: 11-50 employees

    April 2018

    My company has used DDI System since 2005. System and DDI staff both are great to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DDI staff makes it even better.

    Pros

    Has everything needed to keep precise records of customers, inventory & company finances. Easy to use.

    Cons

    I really do not have anything that I do not like about DDI System. If I had to choose, it would be that there is not a payroll option.

    This review was submitted organically. No incentive was offered
    Review Source
  • TINO from JOHNSTONE SUPPLY

    Specialty: Plumbing & HVAC

    Number of employees: 51-200 employees

    April 2018

    DDI USAGE

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    NO

    Pros

    IT'S A HIGHER TECH SYSTEM THAN OUR OLD ONE. DDI HAS MANY MORE OPTIONS OF REPORTS AND ANALYSIS CHARTS.

    Cons

    THE TAB BUTTON IS USED AS THE "ENTER" KEY AND IT TAKES SOME TIME TO GET USED TO. ALSO NOT BEING ABLE TO "UN-FINALIZE" A TICKET ONCE SAVED HAS PROVED TO BE VERY TIME CONSUMING TO CORRECT AN ERROR.

    This review was submitted organically. No incentive was offered
    Review Source
  • HEATHER from G & A POOL PRODUCTS

    Specialty: Other goods

    Number of employees: 2-10 employees

    April 2018

    FANTASTIC!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - STREAMLINING OF DUTIES
    - CALENDAR OF DAILY TASKS
    - EASE OF USE
    - MONTHLY TIPS/HINTS
    - SWIFT RESPONSE(S) FROM SUPPORT

    Cons

    - MAIN OFFICE IS LOCATED IN DIFFERENT TIME ZONE

    This review was submitted organically. No incentive was offered
    Review Source
  • Kris from HVAC

    Specialty: Plumbing & HVAC

    Number of employees: 1,001-5,000 employees

    April 2018

    Easy to input orders.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Items can be scanned in, or typed (part or model numbers). Orders can be searched by status. More of a windows based application.

    Cons

    Cannot sort orders based on item number or simply the PO number. Must have account number or customer file pulled up. Would like to be able to sort based on information only.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ray from InterCounty Supply, Inc.

    Specialty: Plumbing & HVAC

    Number of employees: 11-50 employees

    April 2018

    Easier transition than I had expected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy navigation with plentiful amounts of information at your disposal throughout the system. Great support system with many knowledgeable experts willing to assist.

    Cons

    Nothing major to complain about. With any new software conversion, you would expect to have struggles and growing pains, but the help and support have made the transition easier and more smooth than i could have imagined.

    This review was submitted organically. No incentive was offered
    Review Source
  • terrie from verne simmonds co

    Specialty: Plumbing & HVAC

    Number of employees: 11-50 employees

    April 2018

    make work easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    great program..easy to use...user friendly..

    Pros

    easy to track orders..track customers payments and orders..inventory at a glance...send invoices from program!

    Cons

    i am just getting used to it..trying to remember everything... had some trouble with lump sum billing..but has been fixed

    This review was submitted organically. No incentive was offered
    Review Source
  • JAMES from DANBURY PLUMBING SUPPLY

    Specialty: Plumbing & HVAC

    Number of employees: 11-50 employees

    April 2018

    SHOW ROOM SALES

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    VOICE COMMANDS

    Pros

    THE EASE OF FLOWING THROUGH SEVERAL CUSTOMERS WITHOUT CHANGING SCREENS.
    THE ICON CHOICE TO PUT A CUSTOMER NAME IN AND RECIEVE THE WHOLE HISTORY AND ACCOUNTING

    Cons

    CANNOT THINK OF ANY,COMPARING IT TO OUR OLD SYSTEM. IF ANYTHING IT MAYBE THE LOG ON
    PROCESS IS UP TO FOUR STEPS .

    This review was submitted organically. No incentive was offered
    Review Source
  • lesley from GENERAL PAPER COMPANY

    Specialty: Janitorial & sanitation supplies

    Number of employees: 11-50 employees

    April 2018

    Quality POS system with Useful Reporting and Inventory Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is Easy to use. They listen to feedback and are available for support and clarity on new functions.

    Cons

    I Would love to see more themes for color selection on the viewing screens. There's about 7 themes and would love to see more.

    This review was submitted organically. No incentive was offered
    Review Source
  • james from johnstone supply

    Specialty: Plumbing & HVAC

    Number of employees: 11-50 employees

    April 2018

    easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    overall its a great product

    Pros

    its very easy to use. its functionality is like none other. its helped me transition from the old software semmlessly.

    Cons

    one of the only things i didnt care for was the use of the mouse. it took a bit to get used to with the tab key and using the mouse so much.

    This review was submitted organically. No incentive was offered
    Review Source
  • Christie from Sierra Supply & Packaging

    Specialty: Janitorial & sanitation supplies

    Number of employees: 11-50 employees

    April 2018

    DDI pays for itself

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    So many things to love about DDi Inform ERP. It is very user-friendly and easy for new employees to learn but has so much functionality we are always learning about more features that make customer contact, inventory planning and accounting even easier. Their customer support is excellent. I have confidence when I need to contact them that my issue will be resolved quickly. Our sales reps love the CRM and have mentioned how much better it is than other software they have used. The Purchasing Forecasting module also gets rave reviews from our buyers. There is no doubt that this software program has added $$$ to the bottom line.

    Cons

    While there are many built-in reports, creating a custom report for a specific purpose can be a bit challenging.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nealy from American Paper & Packaging

    Specialty: Paper & packaging

    Number of employees: 11-50 employees

    April 2018

    It has been easy to train new employees on this ERP system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The easy to use and explain interface. The fact that updates are included in software upgrades. Customer support follows up with an email.

    Cons

    Some of the reporting features can be cumbersome. No aged inventory report that ties to sales reps.

    This review was submitted organically. No incentive was offered
    Review Source
  • Robert from Montana Broom and Brush Supply

    Specialty: Janitorial & sanitation supplies

    Number of employees: 11-50 employees

    April 2018

    A Great Overall ERP With Even Better Updates

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Consistent updates, Great Support, Intuitive, Easy to Report Specific Data, Mobility for outside salesman.

    Cons

    I really don't have many complaints. Most of the issues we've had have been a simple fix for the support team or local IT department.

    This review was submitted organically. No incentive was offered
    Review Source
  • Angie from CLAYTON PAPER & DISTRIBUTION

    Specialty: Janitorial & sanitation supplies

    Number of employees: 11-50 employees

    April 2018

    Inform for Small Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Over-all this software does a great job of meeting the needs of our company, we need to learn to use forums for additional training on occasion and also do our upgrades more often. This requires an outside IT person to help so it doesn't happen as quickly as it should.

    Pros

    Software is very user-friendly, Unlimited reporting possibilities, frequent upgrades, "help" blog for additional training

    Cons

    Some features in AR/AP are lacking, not "Windows" based so setting up remote users is costly for a small business

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Lisa, DDI System

    April 2018

    Thank you Angie for taking the time to review your Inform software. We appreciate your favorable review of Inform. We can assure you Inform ERP is a fully Windows based software and runs very well in a remote environment with minimal investment. We will have one of our Specialists reach out to better understand your specific situation.

  • KEVIN from JOHNSTONE SUPPLY #74

    Specialty: Plumbing & HVAC

    Number of employees: 2-10 employees

    April 2018

    GREAT CUSTOMER SERVICE IS EASY WITH INFORM SOFTWARE

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The ease of use of this software is huge for us. The amount information obtainable is also a great feature. The integration of UPS into our order software allows for us to easily provide shipment information to our customers.

    Cons

    No easy way to un-finalize an invoice the same day it was finalized. This is necessary when a customer changes something on their order last minute.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nate from Johnstone Supply

    Specialty: Plumbing & HVAC

    Number of employees: 51-200 employees

    April 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using DDI for roughly 4 years.

    Cons

    Updates can sometimes be clunky, but they are quick to help us uninstall until they fix the issue.

    This review was submitted organically. No incentive was offered
    Review Source
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