Inform ERP Software

4.61 / 5 (66)

About Inform ERP


Inform ERP by DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location distributors and multi-division organizations in both on-premise and hosted systems.

Inform CEM helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. Task management, calendaring and dashboard analytics assist with distribution operations. Specific feature sets are available for janitorial and sanitation, paper and packaging, electrical, plumbing, HVAC, showroom, fluid power, restaurant and industrial suppliers.

Inform also provides dashboards that display data visualizations for sales, accounting and inventory performance metrics. Accounting, demand forecasting, purchasing, pricing, order fulfillment, bid management, warehouse management (WMS), content management and electronic data interchange (EDI) are all integrated using Inform.

Support is available via email, over the phone and through online client support portals.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8

66 Reviews of Inform ERP

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(40)

4 stars

(22)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 66 reviews

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May 2017

Jorge from To Rise Supplies

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Doubled the size and revenue of my business

The people who work at DDI are absolute masters at what they do. They understand distribution and software. Frankly, they have been more like consultants to my business than just come software relationship. I knew on day 1 when was I was sitting down with the founder and CEO of this company that it would be the sort of relationship I was looking for. I have not been disappointed since.

Pros

I have been using Inform for just over one year. Within that time I have doubled the size and revenue of my business, the purchase of this software has been instrumental in achieving that.
The reduction of time spent executing every day procedures cannot be understated. This system streamlines operations to such a degree that attention can be refocused elsewhere, like selling.
The selling aspect of this system is second to none. Customer management is so well intertwined within the system. In a moment you can search a contact, know a few things about them, know what they have stopped buying from you, and translate your talent as a sales rep directly into a finished order.
Everything you quote, sell, invoice, purchase and commit is represented and fully tracked in a completely live system. This is crucial to my reporting, which is also a very easy to use part of the system.
The forecasting capability within the purchasing part of the software runs circles around systems that are easily quadruple the price of this system.

Cons

The old ecommerce package was not mobile responsive. Since the release of their new ecommerce, I have purchased it. It does wonders for my business, as it is completely integrated within the software. People can order their specific products from me on their phones and in seconds I have the order being picked and staged.

December 2016

James from TopGrade Products INC

Company Size: 11-50 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2016

Comprehensive System but Room for Improvement

The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition. Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated. The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system. The sales side of the system is also great, it’s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive. That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year. The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive. Another problem we’ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly. To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business.

Pros

- Great at warehouse management
- Great for sales team management, helps track salesperson
- Good for accounting
- Analytics for sales team / product team
- Constant Updates

Cons

- Lack of customization options
- Lackluster features on it's mobile site / ordering app

March 2017

Cyrus from Paducah Supply co. dba Johnstone Supply

Company Size: 11-50 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

DDI-Inform. Value and support today. With a clear path to needs of the future.

We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace. Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are. One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business.

Pros

Stable and flexible. Excellent Support and responsiveness from their team.

Cons

There are, of course, little minor issues. But nothing that has made us regret our decision.

June 2015

Allyson from United Packaging Supply Co.


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2015

We are a distributor and this system is perfect for our industry

Pros

The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.

Cons

I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.

August 2018

Glenn from Anderson Paper & Packaging Co.

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

August 2018

Solid ERP System

Pros

We've been on this system for almost 8 years now, and it's been great to see it evolve over time. The developers are constantly looking for ways to make the user experience more efficient and giving us more ways to use the system. Personally I find the Advanced Report Writer function to be the most useful as I can provide automated reports to various departments daily, weekly, or monthly.

Cons

There are sometimes issues known to the developers that don't get communicated to the users. I had a conversation with their support staff last week where I mentioned an issue we've been seeing for a number of months and he said it was a known issue but nobody had bothered to communicate it. Seems like they also charge a lot of money for maintenance, then try to charge more for features when they are added as well.

April 2018

Angie from CLAYTON PAPER & DISTRIBUTION

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

Inform for Small Business

Over-all this software does a great job of meeting the needs of our company, we need to learn to use forums for additional training on occasion and also do our upgrades more often. This requires an outside IT person to help so it doesn't happen as quickly as it should.

Pros

Software is very user-friendly, Unlimited reporting possibilities, frequent upgrades, "help" blog for additional training

Cons

Some features in AR/AP are lacking, not "Windows" based so setting up remote users is costly for a small business

Response from Lisa of

Replied April 2018

Thank you Angie for taking the time to review your Inform software. We appreciate your favorable review of Inform. We can assure you Inform ERP is a fully Windows based software and runs very well in a remote environment with minimal investment. We will have one of our Specialists reach out to better understand your specific situation.

June 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

June 2019

Solid ERP

Pros

My favorite thing about this program is that you can pretty much get from any part of the program. From the sales order entry screen to the linked purchase order or to the product details or the customer master file. Sometimes this creates too many options when training new employees, so best to have a good plan for that otherwise new people might get confused.

Cons

It always feels like the developer is adding new features, which is great, but since they charge so much for maintenance you would think these features would be integrated as part of the program, but instead they are offered in a sort of add-on structure, which can be frustrating.

April 2018

Eric from AmeriSource Industrial Supply

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent ERP that facilitates data driven decision making. Client for ten years and the software has continued to evolve.

Pros

The constant evolution of the interface and functionality. The Dashboard feature allows users to access enterprise wide cross functional data in real time, which in turn allows for an immediate drill down to root cause. This has proven very helpful in improving our training efficiencies.

Cons

We have always desired the ability for purchase orders to be set as recurring and spawned from a template. This functionality exists on the Sales Order side, and for an master distributor, who often orders in comparable lots at essentially set intervals, there would be an increase in efficiency by eliminating the need to continually created similar POs.

December 2016

Drew from National Restaurant Supply

Company Size: 51-200 employees


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

December 2016

Enterprise ERP that lacks basic ERP functionalities

DDI has been running our business for over 3 years. Warehouse and inventory control systems are decent, accounting meets our basic needs. The biggest issue w DDI is they are a closed source software. Integrating with other strike mission software is virtually impossible. For example, you are bound by DDI into using Authorize.net for payment processing. For a wholesaler, Authorize.net is the least favorable payment processor b/c it cannot pass level 3 data, required for best rates on corporate charge cards. Being bound to Authorize.net costs our business year just in higher CC rates. Another example would be interfacing w 3rd party e-commerce platforms, which is very difficult and expensive to achieve with DDI closed source code. The built-in e-commerce platform is pathetic. It's 1990's web technology not mobile optimized, zero customization for the structure and layout, custom rules and customer-specific catalog pricing for a true B2B experience is not available. the list goes on and on. Your business processes must conform to DDI's framework, when it should be the other way around. There are MANY other ERP solutions that can do what DDI does for a fraction of the price. They keep promising updates to meet these glaring issues, but they never materialize. We'll be making a move in the next 24 months.

Pros

DDI team was readily available during installation and training
Detailed financial and sales performance reporting
Little downtime.

Cons

Closed-source code eliminates any integration w 3rd party software
Baked-in e-commerce platform is woefully outdated
DDI is always promising to rollout new features that rarely come to fruition

Response from Jennifer of

Replied March 2017

DDI System strives to be extremely attentive to our user's requests, while paying careful attention to supporting distributors in the new digital economy. DDI's Inform eCommerce API is a comprehensive, transactional interface that supports real-time customer validation/login, price and stock, submit sales order, retrieve order list and line-item detail, saved cart, and user-defined fields. Complete documentation is available at our customer support portal, ddiusers.com, or by starting a support case for an emailed copy. Our native eCommerce and mobile applications are all mobile responsive and provide real-time stock, customer-specific price, extensive sales and invoicing history. We invite you to try our demonstration sites and request a demonstration login to experience how your customers could benefit from this enhanced portal. In 2nd quarter 2017 we added the Cayan gateway for payment card processing. With the robust feature set of this gateway, Inform supports EMV, Level 3 processing to reduce interchange rates, chip and pin, and debit card processing. Pre-authorization, reusable payment profiles, and interactive payment terminal options will follow in 4th quarter 2017. Our responsiveness to evolving technology is what helps us very rarely loose a client to another ERP solution. We welcome your feedback, are happy to discuss further development initiatives and truly hope to retain you as an Inform ERP user. Please continue to reach out to us and contribute to our development roadmap.

May 2015

Jonathan from Amerisource Industrial Supply Inc.


Ease-of-use

4.5

Functionality

4.5

May 2015

DDI experience has been great!

Pros

I have used several ERP software programs for the distribution industry. DDI by far is the most robust, simple and easy to use so far. The CRM package specifically is my favorite. It has allowed me to better serve my customers with hundreds of reporting features at my fingertips. In the past with other ERP programs it is very difficult to gather numbers and really know your numbers. The pivot tables for sales analysis by customer, part number or whatever info I need can be accessed on the software.

Cons

My least favorite part about the product is searching for products among thousands in our product catalog. I wish you could see the price for each product on the menu instead of choosing each product to see pricing. In distribution the product master, or what we can sell is obviously the most important. It is sometimes hard to choose the right product unless you know what is the cheapest or best option while searching.

May 2015

Mike from Banner Systems, Inc.


Ease-of-use

5.0

Customer support

5.0

Functionality