--- title: "DDI System Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DDI System. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DDI System is a good fit for you!" source_url: "https://www.softwareadvice.com/distribution/ddi-system-inform-distribution-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / [DDI System](https://www.softwareadvice.com/distribution/ddi-system-inform-distribution-software-profile/) / DDI System Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/distribution/ddi-system-inform-distribution-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/distribution/ddi-system-inform-distribution-software-profile/alternatives/) # DDI System User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 78 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 55 reviews (71%) - 4 stars: 19 reviews (24%) - 3 stars: 3 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Also it has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. - Automates manual tasks, improves data accuracy, and enhances customer service. - Inform ERP is useful in many accounting aspects and bookkeeping in mercantile and cash system. ## DDI System customer reviews Showing reviews 1-25 of 78 (page 1). ### Great for what it is - Overall rating: 4/5 - Reviewer: Kobie J. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s a good system to use. I’ve used it a couple of times something that I would recommend to people of there scope of work needed to us it. #### Cons It can be confusing some times but over all not a bad experience to deal with. Overall something’s could be better. --- ### An honest review - Overall rating: 5/5 - Reviewer: Yashika M. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience with Inform ERP is positive and solid, especially for wholesale/distribution businesses that need a broad-function ERP system. Users frequently comment that it “just works” for inventory, order management, and analytics and that it brings more structure, visibility and control compared with legacy or simpler systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ''Excellence'' is the word I'd use to describe it. What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity. Also it has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. Stable and flexible. Excellent Support and responsiveness from their team #### Cons It does not integrate with 3rd party software well and anything you need to customize for your business costs a ton extra. --- ### STILL NOT IMPRESSED - Overall rating: 4/5 - Reviewer: MICHAEL A. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that it seems to have enhanced automation. That being said, my workflow efficiency has gone up. #### Cons When new features come to DDI, they seem to be hard to get used to and integrating to DDI seems to be very complex. --- ### Recommended - Overall rating: 5/5 - Reviewer: Perry T. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with DDI System has been very positive. The Inform ERP platform is reliable, easy to navigate, and well-suited for distributors. It streamlines key business processes and provides strong visibility across operations, while the support team is responsive and helpful whenever issues arise. It’s a solid system that delivers real value day to day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DDI System’s Inform ERP is intuitive and designed specifically for distributors, combining sales, inventory, and accounting in one platform. It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected. #### Cons There’s not much to dislike, but some features can feel a bit dated, and it takes time for new users to get fully comfortable with the system. --- ### Extremely awesome product - Overall rating: 5/5 - Reviewer: Gary G. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I am very satisfied with the product it is very user friendly and allows me to manage my business efficiently #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fast customer service response that is offered within the company also it's a great tool to to manage and maintain orders and productivity #### Cons Although it is a extremely great product nonetheless I will say it is a quite big expensive which could be considered in the pricing --- ### ERP Excellent Features & Reliable - Overall rating: 5/5 - Reviewer: Dimple S. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Inform ERP is great Helps to maintain inventory, customer feedback tracking, Crm & E-commerce support excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customized Tools like Price, Inventory Crm- Helps to track Sales & Customer #### Cons Price of maintenance little higher can be reduced my opinion --- ### Perfect perfect perfect. - Overall rating: 4/5 - Reviewer: Tiffany S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity #### Cons The cost is the factor that can make you to achieve less because it is expensive --- ### My points view with Inform ERP as a daily user. - Overall rating: 5/5 - Reviewer: Samana M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Largely influence our decision making from real-time analytics,insights and reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super helpful with real-time analytics, insights which largely influence our decision making. #### Cons Great for real-time reporting and got no complaints. --- ### review on inform ERP - Overall rating: 4/5 - Reviewer: Esalas w. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered a good tool that calls for proper understanding in order to easily exploit it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros inform ERP is a perfect tool when it comes to connectivity with almost all joints of our wholesale sections. we can track our financial spending and also our inventory management in a more perfect manner. #### Cons Inform ERP is such a great tool although it comes with some limitations: the tool does not intergrates well with other tools, also the tool has a lower learning curve due to it's less user-friendly interface. --- ### Solid ERP - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros My favorite thing about this program is that you can pretty much get from any part of the program. From the sales order entry screen to the linked purchase order or to the product details or the customer master file. Sometimes this creates too many options when training new employees, so best to have a good plan for that otherwise new people might get confused. #### Cons It always feels like the developer is adding new features, which is great, but since they charge so much for maintenance you would think these features would be integrated as part of the program, but instead they are offered in a sort of add-on structure, which can be frustrating. #### Reasons for switching to DDI System Sage just wasn't robust enough to handle the growth of our company. DDI is definitely able to handle the direction our company has gone in the past 8 or 9 years since we started using it, and it has great potential for expansion in the future. --- ### A pleasure to use - Overall rating: 5/5 - Reviewer: Donn D. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use, streamlining processes that make the day go by easier. Allows us to take care of our customers quickly and accurately. #### Cons No major issues. DDI has been implemented successfully in our organization and we appreciate the support we receive. --- ### All the tools to run a service supply business in one package - Overall rating: 5/5 - Reviewer: Ron O. - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything you need in one package. Accounting, Inventory, Product Management, Sales, Receivables, Payables, Reporting, Even a Website #### Cons Mobile platform isn't finished yet. It is usable by most salespeople but not the whole company. --- ### Easy to use with great customer support - Overall rating: 4/5 - Reviewer: Rebecca L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use, nice interface. Recent updates have made it easy to switch from one screen to another when you need to, but what's even better is that you can hover over certain fields for more information without even having to open a separate window. #### Cons It sounds ridiculous, but their customer service is almost too responsive. When I send an email with a question, they always follow up with a phone call, and while that may sometimes be necessary, it's annoying when it's not, especially when we are having a busy day and would rather keep the phones open for customers. We are a small company. --- ### Effective and Efficient All-in-One Software - Overall rating: 5/5 - Reviewer: Mike S. - Industry: Business Supplies and Equipment - Product usage: Used unspecified for less than 12 months - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros DDI is a solid system that allows you to do just about everything with plenty of useful features and extras. Managing our database is extremely easy with DDI. The customer support is great and very helpful. Whenever I have issues or questions, I know I can quickly get an answer. It is frequently updated and improved based on customer feedback. #### Cons Sometimes the updates contain big changes, from a functionality standpoint, that take some getting used to. The built-in help function needs to be updated as the software is updated to reflect the updates so we can read up on the new stuff and how to use it. Sometimes there's overlap - several different buttons that lead to the same thing and unnecessary steps that lead you to the same thing in the end. Those could be eliminated to reduce clicking and clutter. --- ### DDI review - Overall rating: 4/5 - Reviewer: Michael F. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The changes made by listening to the customer and the ease of use within the system and being able to get information easily #### Cons The difficulty of being able to change a customer on a sales orders after the sales order has been saved --- ### SHOW ROOM SALES - Overall rating: 5/5 - Reviewer: JAMES T. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered VOICE COMMANDS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE EASE OF FLOWING THROUGH SEVERAL CUSTOMERS WITHOUT CHANGING SCREENS. THE ICON CHOICE TO PUT A CUSTOMER NAME IN AND RECIEVE THE WHOLE HISTORY AND ACCOUNTING #### Cons CANNOT THINK OF ANY,COMPARING IT TO OUR OLD SYSTEM. IF ANYTHING IT MAYBE THE LOG ON PROCESS IS UP TO FOUR STEPS . --- ### The more I use the system, the more I like it. - Overall rating: 4/5 - Reviewer: Ray P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The Pricing Menu - the Price Matrices, the Price Rollup Schedule, and the Product Import - when all used in conjunction with one another, they make for a very functional and user-friendly system. Plus, the reporting on them is very easy to work with and understand. #### Cons I have found some unnecessary steps in some of the more basic functions. It tends to make some easy tasks a bit daunting. --- ### DDI Software Review - Overall rating: 5/5 - Reviewer: Nicole B. - Industry: Business Supplies and Equipment - Product usage: Used unspecified for more than 2 years - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros DDI has excellent Customer Service and really knows our Janitorial Industry and what is needed for us to get to the end result. It is a user friendly software with excellent reports. #### Cons When the upgrades take place- the bugs that need to be worked out. --- ### DDI Program is great! - Overall rating: 4.5/5 - Reviewer: Matt M. - Industry: Business Supplies and Equipment - Product usage: Used unspecified for more than 2 years - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Great support and quick with replies normally. The program is easy to navigate and pretty easy to train new staff on. Great search capabilities within the program. #### Cons Custom reporting creation is a little complicated. --- ### DDI Is The Best - Overall rating: 5/5 - Reviewer: Torin G. - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started using this software about 3 yrs ago. It has made our inventory control a lot easier to manage, inventory ordering faster and more efficient, and overall use easier to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how fast the system starts up. I like how easy it is to understand and use the icons. I like how easy it is to input and store serial numbers that are critical for our record keeping. #### Cons Sometimes we have software issues that causes input information the printer reader to "disagree". --- ### DDI REVIEW - Overall rating: 4/5 - Reviewer: Randal R. - Industry: Industrial Automation - Product usage: Used unspecified for less than 2 years - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice. #### Cons Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed. --- ### Getting more useful after reading our first year - Overall rating: 5/5 - Reviewer: George S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used other for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Good system getting more useful every day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many reports available with so much data points to choose from makes system more informative than our old one #### Cons Self learning is somewhat tough and a longer training period by Inform trainers would be better for new accounts --- ### This program is great. - Overall rating: 5/5 - Reviewer: Ana M. - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered DDI staff is great. Awesome personality and very professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easyness of making work more efficient and reliable. This software helps us be more productive and faster. #### Cons The calendar features should be more reliable. It would be helpful to have the access to have daily reminders, like any phone calendars. --- ### Smooth Transition - Overall rating: 5/5 - Reviewer: Monique H. - Industry: Business Supplies and Equipment - Product usage: Used unspecified for less than 12 months - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of building items, searching for items, and processing orders. #### Cons The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report. --- ### Powerful & user friendly - Overall rating: 4.5/5 - Reviewer: Joe P. - Industry: Paper & Forest Products - Product usage: Used unspecified for less than 6 months - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Fit our current operational needs, while allowing us ample "power" to grow! DDI Systems - all great to work with. Knowledgeable, and extremely willing to help us succeed. Online training is great. DDI is constantly working to improve software. #### Cons Normal growing pains - understanding work flow, scaling software to our specific industry needs. Would love it if there was a west coast office. ## More reviews [Next reviews](https://www.softwareadvice.com/distribution/ddi-system-inform-distribution-software-profile/reviews/?page=2) --- DDI System Reviews, Pros and Cons - 2026 Software Advice