Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.5 / 5
Customer Support
3.5 / 5
Functionality
4.0 / 5
Pros
"User friendly . Good interface. Easy to learn and use."
"It has great features, making it advanced to use. "
"Easy to learn and user friendly. Good support from Customer service. "
Cons
"As such this ERP software does pretty much all things. the only cons are regular glitches in the software that only gets resolved by frequent patch updates on server and end-user work stations."
"There were initially issues with the speed, but that too is solved"
"As you have a local network, you will always depend of a local server, if you loose that you loose you data."
Focus 9 Reviews
Filter by:
September 2019
Subhash from Jalla Induatries
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
It is a good software
We have been using Focus from maybe over 10 years. It is on very stable platform. Don't remember we ever had any data loss.
Pros
Customised report, after sales service and training the staff.
Cons
Not commonly used by CAs. New accountant needs training.
Reasons for Choosing Focus 9
as I was using Focus.
Reasons for Switching to Focus 9
I experienced data loss on several occasions and no online service.
November 2020
Hemanth R from Adishwar India Limited
Company Size: 501-1,000 employees
Industry: Consumer Electronics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Focus
Super , one of the best software which we have used in our experience
Pros
Customized option and the best part is we can created any type report by report engine which make the work ease for the Users.
Cons
Ease Of Use and All the Features its available like GST , TDS , Inventory ,COGS , Etc.. and if we ask any customized in the software the team support for the same and helps us to get the same features in Software.
Reasons for Choosing Focus 9
Prakash Solution was Offline and we wanted to go for Online application so we looked focus Software and we started from FOCUS 6 we are using now FOCUS 9 Web Version
December 2020
Anoop from AMSAF INVESTMENT LLC
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
5.0
Functionality
3.0
December 2020
AMSAF INVESTMENT LLC
I am satisfied by the overall performance
Pros
Easy to learn and user friendly. Good support from Customer service.
Cons
We are into Leasing and Property management the main disadvantage of Focus 9 is that the real management system is not in-built,while it was available in Focus 6 which was much easier to enter the contracts and post the revenues,while in Focus 9 the Tenancies contracts are to be entered through CRM and then gets integrated to Focus so each time we have to check manually whether all the parameters are linked properly. I had faced this issue when i joined this company and it took me almost 2 years to get the revenue posting module to be properly activated. On account of my previous experience while posting contracts and posting monthly revenue still I have to check each unit wise.
Reasons for Choosing Focus 9
No other product considered
January 2021
Mohammed from Jubail Metal Galvanizing Co.
Company Size: 51-200 employees
Industry: Industrial Automation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
January 2021
Support
its fine and good not explant
Pros
hi. as per software working fine, any time need support it will be delay the support. if support will be good software will good and fine. i recommends go heard.
Cons
Its fine that it no more other comments.
Reasons for Choosing Focus 9
focus is relabel
September 2019
Sibabrata from Coal Mines Associated Traders Pvt Ltd
Company Size: 51-200 employees
Industry: Civil Engineering
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
CMAT Review
Pros
Its customization configuration, report design tool and Cloud based with SAAS.
Cons
Slow performance in cloud based application. It shows "Not secured" in address bar as its server has not SSL certificate.
Reasons for Choosing Focus 9
Its service personnel.
Reasons for Switching to Focus 9
For centralizing accounts,inventory and overall business process.
December 2020
MOHAMED from AFNAN PERFUMES LLC
Company Size: 51-200 employees
Industry: Cosmetics
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
2.0
December 2020
Need Improvement
ok
Pros
reporting tool, POS system, POS reporting
Cons
technical problems in basic accounts, inventory, manufacturing, POS offline Sync
Reasons for Choosing Focus 9
comparatively the product looked very good at the time of presentation but later it was 50% of it.
Reasons for Switching to Focus 9
to improve the business operations and to maintain inventory.
September 2019
Natalia from Milestone Exhibition
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Easy to use
Keeping customers info organized. Tracking sales process and team.
Pros
User friendly . Good interface. Easy to learn and use.
Cons
Nothing really. All features are exactly what we need
Reasons for Choosing Focus 9
It has been already customized for our type of business.
September 2019

Bhavesh from Al Saud companyLtd
Company Size: 11-50 employees
Industry: Investment Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2019
Focus Softnet Review
It could solve our software requirement but crystal report for business need require more efforts and quality check to match with direct ERP data.
Pros
Ease of use and Flexibity to adopt business needs
Cons
Payroll software need improvement and security right feature like field level security not available
Reasons for Choosing Focus 9
Focus show cased possibility to provide solution for Business and Financials needs under one software hence switching Business requirement from non ERP to ERP made us to decide about Focus softnet.
Reasons for Switching to Focus 9
To adopt one comprehensive software to cater to all business needs under one roof
January 2021
Abbas from FK Tools
Company Size: 201-500 employees
Industry: Building Materials
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
January 2021
Use Focus 9 Erp product
There are always 2 sides of a coin...if it has pros , it also has cons too...but overall its good and the support team from Focus , specially [SENSITIVE CONTENT HIDDEN] who is our dedicated technical support, always strive hard to solve our issues on time....with the accuracy.
Pros
It has great features, making it advanced to use.
Cons
There were initially issues with the speed, but that too is solved
November 2020
MOHAMMAD from CITY MART & AL JABRI GROUP
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
5.0
November 2020
ISSUES
NOT GOOD, NOT BAD. JUST AN AVERAGE, NEED FULL SUPPORT WITH IMPLEMENTATION.
Pros
FRIENDLY USAGE, COMPATIBILITY AND GOOD IN REPORTS WHILE EXPORTING
Cons
SOME ERRORS STILL THE SAME LIKE BEFORE, I.E REPORTS
Reasons for Choosing Focus 9
MY FRIEND TOLD ME TODO.
September 2019
Prasenna from Bloom Education
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Excellent Windows & SQL based ERP for SMB and Enterprises
We had to go live with an ERP [comprising of Finance, Procurement and Budget Modules]. Focus was able to go live within 60 days from the project start and managed the incremental functionality upgrades in a smooth manner.
Pros
1. Simple and Easy to use, with limited or no training required 2. Highly customizable core modules, and easy to integrate with any other solution 3. Shorter go live period/upgrade and patches 4. Excellent resources for implementation and support 5. Finance integrated, easy to use budget module
Cons
not any feature in particular, most of what functions we required had worked well.
Reasons for Choosing Focus 9
Value for money and it accommodated our Customization requests
November 2020
Piyush from SCI
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
November 2020
Review
Support still is a major problem. Tickets are still open after many days. The constant turnover @ Focus is causing big issues in items getting resolved. Our India team is most frustrated.
Pros
Strong functionality. It does the job for us.
Cons
1. Still relatively buggy. 2. Feels archaic. 3. Doesn't have new age functiality like.connecting to social media and giving is updates about where clients are. 4. Reporting is weak.
Reasons for Choosing Focus 9
Seemed like a good idea then.
Reasons for Switching to Focus 9
Functionality.
September 2019
Jignesh from Mobitech industries LLP
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
September 2019
Feedback about Focus 6RT
I won't say it was great. But it is not bad. Designing should be such that implementation should be quick and flawless.
Pros
Easy to use Import and export from excel was possible.
Cons
Limited to the number of company to which the service is offered. It is required that the service is offered for any number of companies and across all verticals. The architecture seems to be faulty. We noticed it during GST implementation. While others completed their implementation within a month after GST was announced, focus required almost 6 months for smooth functionality. Sometimes the native reports also show up with some bugs. Needs to be fully tested before implementing at customer place.
Reasons for Choosing Focus 9
Because it appeared good in interface & design.
Reasons for Switching to Focus 9
We were looking for better scalability and multi location entries.
September 2019
Sajeewan from Dubai Auto Gallery LLC
Company Size: 501-1,000 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
September 2019
Focus9 Review
We are managing different processes in different countries by customizing the workflows
Pros
Flexibility, customization, Ease of use, supportive team
Cons
Not having the Financial consolidation module
Reasons for Choosing Focus 9
Cost effective
Reasons for Switching to Focus 9
Due to complexity of our operation
November 2020
Ali from KTI – Plersch Kältetechnik GmbH (Dubai Branch)
Company Size: 51-200 employees
Industry: Industrial Automation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
November 2020
Excellent ERP Software
Focus9 is used for all business related activities. we need many possible improvisations on already reported issues to ensure things are more smooth
Pros
Ease of use for basic operational work. detailed customization possibilities. well designed user interface.
Cons
As such this ERP software does pretty much all things. the only cons are regular glitches in the software that only gets resolved by frequent patch updates on server and end-user work stations.
Reasons for Choosing Focus 9
Cost efficient, local availability and existing application vendor
Reasons for Switching to Focus 9
Upgrade
September 2019
Jimmy from National Bonds Corporation
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Good Software for the price & Excellent Support
The overall experience is just fine since there is a balance between price and product.
Pros
The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day. The price is extremely competitive.
Cons
The weakest link in the software is the development team. The software does have a lot of loop holes and needs a lot of polishing and tweaking. the user interface also needs upliftment.
Reasons for Choosing Focus 9
Price
February 2019
VIQUAR from AIMS
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
February 2019
FOCUS 9 ERP
OVERALL GOOD, BUT YOU HAVE TO REVIEW YOURSELF THE CHANGES MADE ARE REFLECTED IN EACH AND EVERY REPORT AND OTHER LINKED DOCUMENTS ELSE YOUR REVISION OR CHANGES TO VOUCHER / DOCUMENTS WILL PUT YOU IN PROBLEM AS WRONG DATA WILL BE THE RESULT OF MINOR MISTAKES IN FORMULA .
Pros
ALL MODULES AVAILABLE , SALES PURCHASE, DELIVERY NOTES, MRN, INVOICING, PAYMENT
Cons
NEED TO CUSTOMIZE AND STUDY THE END USER REQUIREMENTS MINUTELY NOT READY TO USE NEEDS TO FIT AS PER COMPANY REQUIREMENTS AND THIS LEADS TO ERRORS IN FORMULA EXECUTED BY IMPLEMENTATION TEAM.
May 2018
Leandro from Rodizio Grill
Company Size: 201-500 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2018
FOCUS IS A RELIABLE POS SYSTEM
WE ARE USING FOCUS IN ONE OF OUR LOCATIONS, WE TESTED 4 DIFF. POS SYSTEM IN THE LAST YEAR. What i can tell is that Focus is safer and reliable than most of its competitor.
Pros
Reliable, you can operate even when you are offline (local network setup). For the restaurant operation point of view this is a very good system with many tools to improve control.
Cons
As you have a local network, you will always depend of a local server, if you loose that you loose you data.
November 2018
Muhammad Rehan from Jawhar Al Aluminium Metal works
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
November 2018
Focus is one of the best Accounting Software
Pros
Simplicity is the key feature of this software its reporting is so nice you can check complete report of your venders and customers
Cons
Customer support system is very disappointing if you face any small issue you have to wait long for it to be solved from customer servis and you have to pay extra money for any small changes you want to do in software . proper training is not providing from Software team,
May 2018
selva from WASSER CHEMICALS & SYSTEMS PVT LTD
Company Size: 51-200 employees
Industry: Chemicals
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
4.0
May 2018
customer support is horrible
when a product is supplied definitely there should be after sales service team and the principal developer should review the performance whether the customer is fully satisfied
Pros
easy to handle.can be accessible from anywhere.Having lot of options to get reports if fully trained.
Cons
lack of technically equipped franchisees and careless direct sales people.Not attentive immediately when some problem happens.
November 2020
Amal from Al Hoqani Group of Companies
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
My Feedback about Focus
It is really an Excellent software, flexible with all kinds of requirements. Overall saying, We are happy with this product.
Pros
* User Friendly * Easily Customizable * Flexibility * Excellent Support
Cons
* In web version, menus are placed in the side its better if it's placed on the top. * Color patterns are dull
Reasons for Switching to Focus 9
Easy to use and report generation is bit more easy.
November 2020
Naved from Arepro WLL
Company Size: 51-200 employees
Industry: Architecture & Planning
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
November 2020
WORST CUSTOMER SERVICE
Pros
Its easy to use with good User Interface, the reports are a major time saving. The software works smooth.
Cons
The customer service is pathetic, You have to call the customer service many times for one issue and they don't respond early. The worst service. Apart from that the software is perfectly fine.
December 2020
vineeth from Ashtel Group of Companies
Company Size: 501-1,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Focus 9
We are handling sales, purchase, finance payroll, production and all facilities connected with trading companies.
Pros
Focus 9 is very much recommendable because of its easy customizing feature and user friendly nature.
Cons
We are happy with the existing software.
Reasons for Choosing Focus 9
Easy to use, error free and very good customer service
February 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
February 2019
Focus
Just average. Usable
Pros
It almost have all the automated features like SAP
Cons
Many complications/errors arises from time to time, print lay-out need to design or enter the field one by one, not that flexible configuration, problem solving is slow and not available in google compare to SAP and other software.
February 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
ERP for Automotive Spare Parts Management
I am using Focus 9 to manage my automotive spare parts business, it helped me scale my operations in the last 2 years. I am quite satisfied and highly recommend the software.
Pros
The ease of use and the way the software was built around my business us case.
Cons
Reporting could have been little more dynamic by including pivot tables
November 2020
Mustafa from UGT
Company Size: 11-50 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Good Inventory and Accounting Software with amazing customization
Pros
The software is easy to use and customize, best part it works good on almost any browser and on windows desktop. best part is batch wise Inventory management and custom reports Excellent support service.
Cons
Accounting part is little tricky, could do better in bank reconciliation.
November 2020
Ednam from Duke International FZCO
Company Size: 51-200 employees
Industry: Mining & Metals
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2020
Great Product
Pros
Easy to Deploy and Use. Customisation can be done as per requirement. Regular Updates available subject to subscription to AMC.
Cons
Limitation on Number of User as additional user are charged.
April 2018
SHIJAD from Country Vacations International LLC
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Customer support
2.0
Functionality
4.0
April 2018
Easy to Use
Cant find Purchasing option any where , when try to purchase online in UAE I checked in so many stores like sharaf DG But cant find the product anywhere
Pros
Easy to Use Cost center option is very good Taking Reports is very easy Safety & Protection is good
November 2020
Abdul from Top Concrete Products Factory
Company Size: 1,001-5,000 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
ERP
Pros
Combined solution for every platform, its a customizable software
Cons
none, its a comprehensive solution which can be modified as our needs
October 2020
Habban from TPL
Company Size: 11-50 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2020
Review
Good software
Pros
Easy to use and generate reports. But some bugs in each patch update.
Cons
Taxation module. Bugs are always there in updated patch.
December 2020
Ali from Hemani Herbal
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
December 2020
SO SO review
Pros
User Friendly product
Cons
Effective if we get personal Developer with us so we can change what ever we require
February 2019
Tomcy from Monarch
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
February 2019
Ideal ERP for Small Manufacturing Company
Inventory Management has become easy and accurate
Pros
Ease of use. Acceptable interface for users
Cons
rigid framework. Customization becomes tedeous
February 2019
Younis from Alalamiah Internet & Communication Company
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Over All Satisfied
Pros
Ease Of Use overall I Like It since was focus 6
Cons
None , as customer care is covering all points
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
October 2018
Focus 8 itself is alright but execution and customer support failed
Customer support is worst i.e. when we highlight our issues and problems they are not able to solve and also did not follow up. Software itself is not stable, too many bugs. Those basic report such as P&L, B/S and GST report are not well set up and difficult to use.
Pros
User friendly, flexible, allow customization, a lot of features
Cons
Implementation took way too long and not professional. What promised could be deliver in the initial presentation was not able to deliver during implementation and did not fully customize to fit into the business. Too many bugs i.e. those report and function used to be alright then suddenly it does not work. There are a lot of issues & bugs that the support team cannot solve and they did not follow up at all.
February 2018
Muhammad Rehan from Jawhar Al Aluminium Metal works
Company Size: 51-200 employees
Industry: Accounting
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
February 2018
Focus ERP is great software for trading and construction industry.
Pros
I like most inventry control , financial reporting payroll record and job costing feature of Focus ERP.
Cons
Price is little bit highy and traning are not provided properly at the time of installation which ia little bit draw back of the focus
November 2020
J P from POCL Enterprises Limited
Company Size: 201-500 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
November 2020
Focus 9 on Manufacturing
Pros
Ease of Implementation and Customisable to your need.
Cons
Customer Support is not upto the expectation. Delay in solving technical issue was worst.
October 2018
Doris from Zibara Clothing
Company Size: 11-50 employees
Industry: Textiles
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
October 2018
Zibara Clothing
not sure
Pros
that we can expedite the process from quoting to invoice to order
Cons
that I cannot view certain Focus Reports. Focus is not user friendly on the purchases side for me
September 2019
Mujeeb from Larosa
Company Size: 11-50 employees
Industry: Textiles
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Focus 9 review
Nice support team and they will connect always with customer
Pros
Verry Good support team, Immediately solve issues
Cons
Transactions can do very fast. Good pos system
Reasons for Choosing Focus 9
Need a good support team
September 2019
Sherly from East African Growers
Company Size: 5,001-10,000 employees
Industry: Farming
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Focus 9 Features and Adventages
Using Focus 9 we are able to achieve product costing and profit center costing.
Pros
simple, user friendly, highly customizable, readily available, not a resource intensive. Zero data crash.
Cons
Receipts and Payments Reallocation features in not available. To carry on that business process we have to provide users with modification access to payment and receipt transactions.
Reasons for Choosing Focus 9
Customer Relationship Product Features
Reasons for Switching to Focus 9
For salability purpose
October 2020
Badar from MARAFI ASYAD Company
Company Size: 51-200 employees
Industry: Logistics and Supply Chain
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2020
User friendly software
Highly recommended
Pros
It was easy to customize and deploy User-friendly On cloude option
Cons
Intégration with other applications and module. Multi access windows of different modules and other application
Reasons for Choosing Focus 9
Meeting Company requirements and integration with CTMS
January 2021
faissal from the green power co
Company Size: 11-50 employees
Industry: Building Materials
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2021
Easy to understand
Pros
easy to work with it after I got training
Cons
Sometimes it's slow to response i guess due to internent
October 2018
Ghulam from UFVO
Company Size: 51-200 employees
Industry: Food Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
2.0
Functionality
4.0
October 2018
Overall Good
It has option to develop crystal reports, unlimited masters available that helps in reporting and decision making.
Pros
Options are good, little flexible, crystal report can be developed, interface okay.
Cons
User Friendly, Unlimited masters that helps in categorizing the transactions.
October 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Focus 8 Review
I am satisfied with the product. i am waiting for more developement to the accoutning interface to be more a web page with easier access
Pros
THe HR module is easy to use well developed
Cons
the accounting module need to be online on webpage
February 2019

Ahmed from Ahmed Darwish Chartered Accountants & Auditors
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
February 2019
CA review
Pros
it is easy to use with Arabic and RTL support and can provide accurate data in good forms
Cons
this program is one of the beast live transaction withe handheld devices
January 2018
Sabu from Interior Selections
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
January 2018
VERY POOR IMPLEMENTATION AND CUSTOMER SUPPORT. No information gets passed
can get good market share . require more experiensed and polite customer support staff
Pros
user friendly and simple/ easyness to use. easyness to design & make alterations. there might be many more features which we are not aware or no one to detail
Cons
poor customer support and knowledge of technical staff to rectify issues. keeps drags the issue for monthsw
November 2017
Titto from CMS Co LLC
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
November 2017
Bad Customer Support
Technical Support is worst
Pros
Simple software easy customization administration easy datbase linking is easy backup is easy client systems connection is easy
Cons
Very bad behavior from technical support team, no solution they can provide All technical support members are rude charecters nobody no how to treat a customer who pays us
September 2019
Tony from CDA
Company Size: 51-200 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
September 2019
Absolutely don't use it
Couldn't run our business, lucky we have patient and understanding staff.
Pros
Nothing, it is unstable and could have ruined our business
Cons
Instability, lack of ability to deliver a product to spec. Support is overseas and despite ridiculous amounts of patience and understanding had to revert back to our 20 year old out date but stable software.
Reasons for Choosing Focus 9
I was conned
Reasons for Switching to Focus 9
The scope was to deliver a flexible stable product that we thought would be the solution to take us forward.
September 2018
Catherine from StarBright Auto Pte Ltd
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
1.0
Functionality
3.0
September 2018
Focus 8
Instead of solving problems, gv more trouble and need extras man power to test its software
Pros
It’s Customisation and the ease of reporting
Cons
Software bugs and technical not able to resolve. Critical financial acs, reconcile, customer outsnding, balances got errors. 2 yrs past and still problem exist.
November 2020
Qiang from AEChem Scientific Corporation
Company Size: 2-10 employees
Industry: Chemicals
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
November 2020
A powerful ERP tool for small businesses
It improves the workflow of our company and the reporting tools are very useful too.
Pros
The software is user friendly and easy to set up. It is flexible and can be tailored to fit the needs of the customers.
Cons
I hope that the company will provide better customer support and more tutorial videos. Other than that, the software works well for us and is a powerful tool for small businesses.
April 2018
FALAK from HANSFORD SENSORS
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
April 2018
CUSTOMER RELATIONSHIP MANAGEMENT
Wonderful ERP package!
Pros
A good Customer database and relationship management software for Small and medium sized enterprise, sales and distribution office where there is a need for team to integrate their data in single platform. Easy to learn and implement. I think a 2 hour introduction of the program to the employees would be self sufficient for them to do various tasks on their own.
Cons
Not many cons of this wonderful ERP solution. Can get employees reliable to this system too much, that a small delay in updating data or system crashing down would have all the staff out of data to work on.
Displaying 1 - 50 of 58 reviews