What are Focus X users saying about the software?
Read what people like you have said about using Focus X software through verified user reviews
User Review Highlights
3.55
82 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Focus is an Awesome software with great flexibility."
"Ease of Implementation and Customisable to your need."
"The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day."
"Customer Support is not upto the expectation. Delay in solving technical issue was worst."
"Lack of technically equipped franchisees and careless direct sales people. Not attentive immediately when some problem happens."
"No interleeving for system driven putaways and dispatch."
Jump to:
Product Overview
Alternatives
Comparison
Browse all Focus X Reviews
- Have you used Focus X and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 25 of 82 reviews
Subhash
Verified reviewer
Company size: 11-50 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
It is a good software
We have been using Focus from maybe over 10 years. It is on very stable platform. Don't remember we ever had any data loss.
Pros
Customised report, after sales service and training the staff.
Cons
Not commonly used by CAs. New accountant needs training.
Reasons for choosing Focus X
as I was using Focus.
Reasons for switching to Focus X
I experienced data loss on several occasions and no online service.
Prasenna
Company size: 501-1,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Excellent Windows & SQL based ERP for SMB and Enterprises
We had to go live with an ERP [comprising of Finance, Procurement and Budget Modules]. Focus was able to go live within 60 days from the project start and managed the incremental functionality upgrades in a smooth manner.
Pros
1. Simple and Easy to use, with limited or no training required 2. Highly customizable core modules, and easy to integrate with any other solution 3. Shorter go live period/upgrade and patches 4. Excellent resources for implementation and support 5. Finance integrated, easy to use budget module
Cons
not any feature in particular, most of what functions we required had worked well.
Reasons for choosing Focus X
Value for money and it accommodated our Customization requests
Mahendra
Company size: 201-500 employees
Industry: Oil & Energy
Time used: More than 2 years
Review Source: Capterra
May 2022
ERP online
All Good
Pros
Easy to use, reliable to use, User friendly,
Cons
Integration with Gov. Need to do automation
Reasons for choosing Focus X
Simple productive ERP
cecille
Company size: 11-50 employees
Industry: Facilities Services
Time used: Less than 2 years
Review Source: Capterra
April 2022
Unsatisfactory
Unsatisfactory.
Pros
Nothing! your system is not even helping us to ease the work
Cons
Everything. We are using your system but It gives us headache because of the glitches

Response from Focus SoftNet
Thank you for taking the time to provide feedback. We value customer feedback and strive to improve every aspect of your experience. Please send your concerns to dm@focussoftnet.com so that we can resolve them.
Replied May 2022
Hemanth R
Company size: 501-1,000 employees
Industry: Consumer Electronics
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
Focus
Super , one of the best software which we have used in our experience
Pros
Customized option and the best part is we can created any type report by report engine which make the work ease for the Users.
Cons
Ease Of Use and All the Features its available like GST , TDS , Inventory ,COGS , Etc.. and if we ask any customized in the software the team support for the same and helps us to get the same features in Software.
Reasons for choosing Focus X
Prakash Solution was Offline and we wanted to go for Online application so we looked focus Software and we started from FOCUS 6 we are using now FOCUS 9 Web Version
MOHAMED
Company size: 51-200 employees
Industry: Cosmetics
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Need Improvement
ok
Pros
reporting tool, POS system, POS reporting
Cons
technical problems in basic accounts, inventory, manufacturing, POS offline Sync
Reasons for choosing Focus X
comparatively the product looked very good at the time of presentation but later it was 50% of it.
Reasons for switching to Focus X
to improve the business operations and to maintain inventory.
Anoop
Company size: 11-50 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
AMSAF INVESTMENT LLC
I am satisfied by the overall performance
Pros
Easy to learn and user friendly. Good support from Customer service.
Cons
We are into Leasing and Property management the main disadvantage of Focus 9 is that the real management system is not in-built,while it was available in Focus 6 which was much easier to enter the contracts and post the revenues,while in Focus 9 the Tenancies contracts are to be entered through CRM and then gets integrated to Focus so each time we have to check manually whether all the parameters are linked properly. I had faced this issue when i joined this company and it took me almost 2 years to get the revenue posting module to be properly activated. On account of my previous experience while posting contracts and posting monthly revenue still I have to check each unit wise.
Reasons for choosing Focus X
No other product considered
Anjum
Company size: 501-1,000 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Focus 9
Unfortunately we purchased software for construction industry business while this software is not of such type. It can be good for other types of business but not construction as this business is to be dealt in different way. Managing sub-contractor's contracts, progress PPC's, Invoicing and credit notes and getting project wise reports are the areas which are very poor with Focus.
Pros
Customization is one of the great thing i like the most. We can create customize what ever requirement comes across. So many inbuilt functions are there we can manipulate to create screens and reports. Ease of use is another good feature. It's quite easy to train staff to get into it.
Cons
Bugs... System is full of bugs. One thing working fine will not work another time and leads to wrong postings even. Updates are not being followed up and pushed by maintenance team. We are using patch which is 8 months older and afraid to upgrade to newest version because we may loose certain features. Fixed Assets module is not taken care at all by Focus team. Followed up lot of time but unfortunately even basic features are not fixed. Support from focus is very poor. The people doesn't have full knowledge of the product and are not trained to take up queries from client. Each time they have to refer to development team which is another story.
Reasons for choosing Focus X
We were using Focus 6 earlier and once Focus 9 was presented with newer functionality we were convinced to go for it because our team was already aware of many functions already. This was ease of use we went for it.

Bhavesh
Verified reviewer
Company size: 11-50 employees
Industry: Investment Management
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Focus Softnet Review
It could solve our software requirement but crystal report for business need require more efforts and quality check to match with direct ERP data.
Pros
Ease of use and Flexibity to adopt business needs
Cons
Payroll software need improvement and security right feature like field level security not available
Reasons for choosing Focus X
Focus show cased possibility to provide solution for Business and Financials needs under one software hence switching Business requirement from non ERP to ERP made us to decide about Focus softnet.
Reasons for switching to Focus X
To adopt one comprehensive software to cater to all business needs under one roof
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2019
Focus
Just average. Usable
Pros
It almost have all the automated features like SAP
Cons
Many complications/errors arises from time to time, print lay-out need to design or enter the field one by one, not that flexible configuration, problem solving is slow and not available in google compare to SAP and other software.
Mohamed
Company size: 51-200 employees
Industry: Luxury Goods & Jewelry
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2021
Need improvement in manufacturing and budgeting
Good and Detailed software. comparing to other software detailed reporting is good but summarized reporting is required.
Pros
detailed software with complete audit trial. very good sales report and outstanding Receivables and payable reports.
Cons
budgeting and Financial profit and Loss Account. and in inventory Need lot of Improvement specially in Manufacturing by adding the cost and deprecation of machinery to that particular batch.
Reasons for choosing Focus X
pricing
Reasons for switching to Focus X
Detailing and reporting
Piyush
Company size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
Review
Support still is a major problem. Tickets are still open after many days. The constant turnover @ Focus is causing big issues in items getting resolved. Our India team is most frustrated.
Pros
Strong functionality. It does the job for us.
Cons
1. Still relatively buggy. 2. Feels archaic. 3. Doesn't have new age functiality like.connecting to social media and giving is updates about where clients are. 4. Reporting is weak.
Reasons for choosing Focus X
Seemed like a good idea then.
Reasons for switching to Focus X
Functionality.
Jignesh
Company size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Feedback about Focus 6RT
I won't say it was great. But it is not bad. Designing should be such that implementation should be quick and flawless.
Pros
Easy to use Import and export from excel was possible.
Cons
Limited to the number of company to which the service is offered. It is required that the service is offered for any number of companies and across all verticals. The architecture seems to be faulty. We noticed it during GST implementation. While others completed their implementation within a month after GST was announced, focus required almost 6 months for smooth functionality. Sometimes the native reports also show up with some bugs. Needs to be fully tested before implementing at customer place.
Reasons for choosing Focus X
Because it appeared good in interface & design.
Reasons for switching to Focus X
We were looking for better scalability and multi location entries.
waqas
Company size: 11-50 employees
Industry: Machinery
Time used: More than 2 years
Review Source: Capterra
May 2021
Great Experience
it was a good experience as I used the software for the first time but I never let me feel like that, as it is user friendly with good functionality
Pros
It's user friendly , easy to administrate
Cons
nothing I feel like that may be the customer support need to improve with low cost
Ejaz
Company size: 11-50 employees
Industry: Aviation & Aerospace
Time used: More than 2 years
Review Source: Capterra
May 2021
AYS-reviews
Overall focus 9 is a good software to fill the needs of an organization/Company.
Pros
Financial accounting, data management, backup option and final accounts.
Cons
Project wise reporting, Inventory control, Voucher formatting
Reasons for choosing Focus X
Easy and user friendly
Ali
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
May 2021
Focus ERP 9 Good for huge volume of data but bad in terms of service and innovation
It is good in managing different companies with different braches data at one place, but sometimes giving errors and crashing which we cannot afford because our company's operations are 24/7 and we cannot wait for some time to fix the issue because it results in waiting for the FOCUS to respond and resume work. Customer service support is very bad. we have to wait for a few days after the call log to get assistance even on a very minor issue.
Pros
Can process huge volume of data Integrated with our company's need Options to get filtered data Can request for a specific kind of module to be implemented according to need
Cons
A lot of bugs and errors Sometimes get crashed while working on something important Very slow when processing huge volume of data Graphically looks very old and cheap
Sajeewan
Company size: 501-1,000 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Focus9 Review
We are managing different processes in different countries by customizing the workflows
Pros
Flexibility, customization, Ease of use, supportive team
Cons
Not having the Financial consolidation module
Reasons for choosing Focus X
Cost effective
Reasons for switching to Focus X
Due to complexity of our operation
Sibabrata
Company size: 51-200 employees
Industry: Civil Engineering
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
CMAT Review
Pros
Its customization configuration, report design tool and Cloud based with SAAS.
Cons
Slow performance in cloud based application. It shows "Not secured" in address bar as its server has not SSL certificate.
Reasons for choosing Focus X
Its service personnel.
Reasons for switching to Focus X
For centralizing accounts,inventory and overall business process.
Ali
Company size: 51-200 employees
Industry: Industrial Automation
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
Excellent ERP Software
Focus9 is used for all business related activities. we need many possible improvisations on already reported issues to ensure things are more smooth
Pros
Ease of use for basic operational work. detailed customization possibilities. well designed user interface.
Cons
As such this ERP software does pretty much all things. the only cons are regular glitches in the software that only gets resolved by frequent patch updates on server and end-user work stations.
Reasons for choosing Focus X
Cost efficient, local availability and existing application vendor
Reasons for switching to Focus X
Upgrade
VIQUAR
Company size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2019
FOCUS 9 ERP
OVERALL GOOD, BUT YOU HAVE TO REVIEW YOURSELF THE CHANGES MADE ARE REFLECTED IN EACH AND EVERY REPORT AND OTHER LINKED DOCUMENTS ELSE YOUR REVISION OR CHANGES TO VOUCHER / DOCUMENTS WILL PUT YOU IN PROBLEM AS WRONG DATA WILL BE THE RESULT OF MINOR MISTAKES IN FORMULA .
Pros
ALL MODULES AVAILABLE , SALES PURCHASE, DELIVERY NOTES, MRN, INVOICING, PAYMENT
Cons
NEED TO CUSTOMIZE AND STUDY THE END USER REQUIREMENTS MINUTELY NOT READY TO USE NEEDS TO FIT AS PER COMPANY REQUIREMENTS AND THIS LEADS TO ERRORS IN FORMULA EXECUTED BY IMPLEMENTATION TEAM.
Jimmy
Company size: 51-200 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Good Software for the price & Excellent Support
The overall experience is just fine since there is a balance between price and product.
Pros
The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day. The price is extremely competitive.
Cons
The weakest link in the software is the development team. The software does have a lot of loop holes and needs a lot of polishing and tweaking. the user interface also needs upliftment.
Reasons for choosing Focus X
Price
Leandro
Company size: 201-500 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
FOCUS IS A RELIABLE POS SYSTEM
WE ARE USING FOCUS IN ONE OF OUR LOCATIONS, WE TESTED 4 DIFF. POS SYSTEM IN THE LAST YEAR. What i can tell is that Focus is safer and reliable than most of its competitor.
Pros
Reliable, you can operate even when you are offline (local network setup). For the restaurant operation point of view this is a very good system with many tools to improve control.
Cons
As you have a local network, you will always depend of a local server, if you loose that you loose you data.
Muhammad Rehan
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Focus is one of the best Accounting Software
Pros
Simplicity is the key feature of this software its reporting is so nice you can check complete report of your venders and customers
Cons
Customer support system is very disappointing if you face any small issue you have to wait long for it to be solved from customer servis and you have to pay extra money for any small changes you want to do in software . proper training is not providing from Software team,
Natalia
Company size: 11-50 employees
Industry: Events Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Easy to use
Keeping customers info organized. Tracking sales process and team.
Pros
User friendly . Good interface. Easy to learn and use.
Cons
Nothing really. All features are exactly what we need
Reasons for choosing Focus X
It has been already customized for our type of business.
Amal
Company size: 11-50 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
My Feedback about Focus
It is really an Excellent software, flexible with all kinds of requirements. Overall saying, We are happy with this product.
Pros
* User Friendly * Easily Customizable * Flexibility * Excellent Support
Cons
* In web version, menus are placed in the side its better if it's placed on the top. * Color patterns are dull
Reasons for switching to Focus X
Easy to use and report generation is bit more easy.

Focus X
The number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.