All Logiwa WMS Reviews

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Jai

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed September 2021

Sophisticated and integrative system with extremely helpful onboarding team

User Profile

Cole

Verified reviewer

Logistics and Supply Chain, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

We chose Logiwa for it's functionality, we rave about the Company because of support

The system has helped us streamline our business and keep us organized. We can't share enough about the communication and support that comes along with partnering with Logiwa.

PROS

The functionality and connectivity to multiple platforms. We also have used the help resources quite a bit as we learned the system, and they are very straightforward. We've had a lot of questions while using the system and the support team is always responsive and thorough.

CONS

There was an adjustment period while learning the system. Warehousing and fulfillment was a newer business unit for us and the ins/outs of WMS and the interface took time to learn.

Jai

Apparel & Fashion, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Sophisticated and integrative system with extremely helpful onboarding team

Logiwa has the most variety of online marketplace integrations and able to provide/retrieve inventory feeds from these marketplaces in real-time. We were able to: set up return process, set up picking algorithm (e.g. order based, single item, etc.) and assign to authorized user, find the best price for all registered carrier, customize different data fields (e.g. item), handle bundles/kits, track inventory based on bin, and manage purchase orders sent to vendors, among many other functions that we require.

PROS

Logiwa had all features that we required and the onboarding manager went above and beyond to explain, customize, and set up the sophisticated system to fit all of our needs. Logiwa's support team is also great with consistent follow-ups and having jobs done.

CONS

One thing I would say is the Logiwa's interface that is not too focused on the user experience. As someone on the system implementation side, I clearly understand the logic behind it, but I also admit that it is not too intuitive. For instance, users are accustomed to the search results when clicking an option from the menu, but the Logiwa system requires a search query (with optional filter function) before displaying the results. Icons are also not too intuitive.

Reasons for switching to Logiwa WMS

I cannot state which product I switched from, but we switched because we needed a more complex system to fulfill high-volume orders.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2018

Implementations has been a Nightmare!

PROS

The pricing is what made us decide to go with Logiwa, but it seems to be too good to be true. “The bitterness of poor quality remains long after the sweetness of low price is forgotten." -Benjamin Franklin

CONS

They do not have a customer service phone number and any support you need must be done through email. We have spent the last 3 months trying to go live with the software but we cannot get in touch with our Support rep to train us properly on how to use it. There is NO Documentation or Tutorials to refer to. The UI is confusing and usability is unorthodox (Having to hit "Enter" to get a dropdown menu to work). I could tolerate the UI if we could simply get it to work, but we have had no such luck. Please disregard all other reviews on this website because I cannot believe they are legitimately from users of the Logiwa software. I'm sorry Logiwa, but this is a nightmare I cannot wake up from. IF WE COULD GET ANY USABILITY OUT OF THE SOFTWARE I MAY BE WILLING TO CHANGE THIS REVIEW... but until then business deserve to know.

serkan

Warehousing, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

so many features, fair pricing and great customer service

PROS

Everything can be customized based on your business. User interface is so easy to learn. It has so much features and that's why it may look complicated at the beginning however support team make sure you are up and running quickly. This company takes customer feedback very seriously and improving their software based on feedback. I get emails almost every week for new integrations and features and they even added new feature to make the software even more user friendly speficially for ecommerce businesses. Even though I provide 3PL services, my background is coming from ecommerce so since I always used ecommerce multichannel inventory sofftwares I needed certain features to feel comfortable and run business faster. Account manager and one of their developer scheduled meeting with me, listened my suggestion for 15-20 minutes to make sure they understand whats needed and they coded what I needed less than 2-3 weeks.

CONS

I would have said that it may not be fit for smaller ecommerce businesses until few weeks ago but now I really don't see any negative side of this software after all the new features they added in last couple weeks. Support alone worth more than what you will pay.

Alan P

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

WMS to manage large consumer durables

Great account management and user support when needed. Always timely with a response.

PROS

We use only a few core features of Logiwa. However it is an easy tool to use. The learning curve is small, and users seem to understand how use the tool quickly.

CONS

Reports seemed to be ridged and required development to modify. Would like to be able to customize the standard reports, such as remove columns that do not apply prior to exporting would be helpful.  

Reason for choosing Logiwa WMS

Price model and ease of use

Drake

Logistics and Supply Chain, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

Fantastic solution with purpose-built workflows for the ecommerce logistics industry

Use the solution daily for ecommerce fulfillment functions

PROS

Extremely robust and many different functions with very useful workflows. Thoughtfully built out for fulfillment warehouse functions

CONS

Issues sometimes arise out of nowhere and tough to get an explanation. Additional upgrades cost $$ and simple edits/ updates need administrative support

Reason for choosing Logiwa WMS

Really enjoyed working with the Logiwa team and they were always very eager to help work through issues

Kameron

Logistics and Supply Chain, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Power User of Logiwa

wonderful.

PROS

The Logiwa team is very helpful, responsive, honest, and they have helped us grow our company as a true partner and team mate rather than a customer client based relationship. The software is pretty easy to use and we give them feedback along the way that they are responsive to.

CONS

Some of the visualization of data could be better but they are working on that and I believe they are planning on rolling out a new data analytics platform so we and our customers can view critical data more efficiently and effectively.

Reason for choosing Logiwa WMS

stronger, flexible, more affordable, more responsive team, faster implementation time.

Robert

Apparel & Fashion, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Logiwa was my first experience with a WMS.

Logiwa has continued to get better to meet our needs and customize the software to meet our specific needs.

PROS

It allowed us to digitize our inventory and convert our picking and receiving process to a barcode bin system.

CONS

Features and implementations aren't always consistent across the platform. Sometimes scanning a barcode advanced you to the next screen/field/function, sometimes you have to hit enter, or tap confirm.

Reasons for switching to Logiwa WMS

To digitize inventory and use a bin system.

Joe

Warehousing, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

First 6 Months

Overall, the experience has been very positive. Working with [SENSITIVE CONTENT] (onboarding team member) has been great. He is very knowledgeable and explains everything very well.

PROS

Love it’s simplicity for the users to learn & use. The solution is robust and handles fulfillment operations really well. The built in integrations are awesome and very easy to use.

CONS

The pricing structure is a challenge and does make it difficult to be competitive pursuing new customers. There are costs per store connection, customized packing slips, automation rules, etc. you can purchase “packs”; but these costs add up quickly when working with customers that are omni-channel.

Reason for choosing Logiwa WMS

Logiwa did the basic 3PL functions really well. On top of that, the already built API integrations with many stores/services was a HUGE advantage. The Open API is also another big factor in our decision.

Reasons for switching to Logiwa WMS

The in house solution was out of date. We did not want to invest time & money on upgrading our solution and instead wanted to leverage a solution that is already using the industries best technologies & processes. This allows us to focus on customer service & operations.

Quino

Logistics and Supply Chain, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Great user experience and exceptional customer service

PROS

Increased efficiency and accuracy: A warehouse management system can help optimize processes and reduce lead times. By providing a complete, real-time view of inventory, it can improve planning capabilities and enable teams to perform their tasks more efficiently.Warehouse management systems can help reduce errors by automating tracking and recording processes. The use of barcode scanning tools can reduce human error and ensure that records are accurate.

CONS

Learning curve: there may be a learning curve for users who must learn to use the warehouse management system, which may require additional time and resources.

Jesus

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great Job

Well, good and fast customer support, they answer and help with any questions or problems

PROS

very easy to fill out my orders, and the nice program never fail

CONS

choosing 1 item at a time, and to revise on order you have to go to 3 different screens

Reasons for switching to Logiwa WMS

Too many problems server failed too many times , and hard to get support,

Larry

Sporting Goods, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Summit Distribution - Ligiwa

We like that it truly captures all activity and creates billable transactions for all of them. The system is a quite cumbersome, but when you think of all the processes and steps it needs to accomplish, how could it not be cumbersome.

PROS

Working with their representatives was a true pleasure. They held our hands from start through finish. Towards the end they could have easily passed us off to the Support team, but they instead stay in-touch with us to make sure that everything was taken care of properly.

CONS

The billing module has taken months to get straightened out. Again, the representatives worked with us on EVERY issue until it was fixed properly. I want to preface this "Con" that the billing component is something that must be customized for every new Logiwa customer, so we anticipated that there would be challenges to go from zero to 100. Thank goodness for the representatives, otherwise we would have had a real tough go at it.

Reason for choosing Logiwa WMS

Price and function

Eitel

Package/Freight Delivery, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

The Experience with LOGIWA and its features.

Having the opportunity of having the LOGIWA WMS experience at our site has been a very good learning experience, the system has provided us more knowledge on how easy is to set up new processes from incoming product all the way to out bound, the transition from our previous WMS to LOGIWA was very easy and the new processed that have been implemented using LOGIWA have definitely saved a substantial amount of time throughout every steps in the processes. All of these wouldn't not have been possible if we wouldn’t have the excellent support that LOGIWA has provided during all this time, the prompt response to our questions had make a difference.

PROS

One of the features the I like about LOGIWA is having the opportunity of mass processing a large amount of identical items at once, this has saved us a lot of time and the efficiency has been improved. The product is user friendly.

CONS

Not having the ability to use the same username on multiple devices has been a challenge.

Daniel

Logistics and Supply Chain, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Logiwa Review

Logiwa WMS is a good software to handle the basic 3PL processes such as inventory management, shipping, and receiving.

PROS

Ease of navigation between different screens. Use of the software is straight-forward and simple.

CONS

Not very many customization options available. If client's require some different processes or customized options there are some limitations in doing so when there are requirements outside the standard.

eli

Logistics and Supply Chain, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2020

support

PROS

used to be support but not anymore-

CONS

the customer support the last few months has been poor

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Incredible team

PROS

The onboarding has been incredible. Team led by [SENSITIVE CONTENT HIDDEN] (Masters degree in Supply Chain) gives us confidence that we will be successful

CONS

Ux/ui needs work Not obvious what the flow should be Needs a design makeover

Siran

Warehousing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

This is super awesome!!!

PROS

This software is super easy to learn, and the technique support always online, reply your every single Email within 10 minutes, and provide solutions right away.

CONS

Clean website, and easy to set up your business.

Vendor Response

Thank you for your review Siran! We're so happy that you're enjoying Logiwa. We look forward to continuing to serve you in the future.

Replied May 2019

Santosh

Warehousing, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2021

Order Processing & Operations are most important. When compared to other WMS Software's it's compare

PROS

Order Processing & Operations are most important. When compared to other WMS Software's it is easy to use. Integration was really simple.

CONS

There's room for improvement in inventory management and order processing options.

Drew

Logistics and Supply Chain, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Great, simple, WMS

Been good! Great service so far.

PROS

Easy to learn. Allows access for our customers to do more of what they want while allowing us to manage our warehouse.

CONS

Its easy to learn and use, but the layout and UI is a little weird somtimes. Also, building out shipping rate shopping mapping has to be at the customer level and not the macro level.

Alex

Food & Beverages, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

4 months in...

We had a sale just recently, Logiwa and its job function allowed us to blow past the last two years of picking and shipping. I cant really explain how much of the success of the DTC department was due to Logiwa just doing things right and efficiently. The customer support that I have experienced has also been phenomenal. I feel supported and there has yet to be a problem that hasnt been solved by the support team. 11/10.

PROS

It ease of use and setup. We were running in less than a week of testing.

CONS

Cant really think of one. It does it all and well.

Reasons for switching to Logiwa WMS

It was in the process of sunsetting.

Petros

Consumer Goods, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

logiwa review

Overall it is a good experience, hopefully with time we get to be more fluent with it.

PROS

It's the platform is aesthetically pleasing, and it has a lot of robust functionality. For the most part it is intuitive and easy to use

CONS

some of the functionalities for shipping are limited, or could be more streamlined like shipstation's shipping interface. Some things are hard to understand the use of.

Vendor Response

Thank you for your positive feedback Petros! We're thrilled that we are able to support your business. We are making continuous improvements to our platform and will keep you informed of new releases.

Replied May 2019

Charlene

Warehousing, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Great for small to medium size companies

We've only been on the system since May 2022 so we are still learning what the system can and can't do.

PROS

Implementation was easy. I love the dashboard which reflects open receipts, open orders as well as location availabilty.

CONS

I don't like the fact that there is multiple ways of performing a process. I feel for standardization, there should just be one way per function.

Reasons for switching to Logiwa WMS

Our system was at a point where we could no longer get enhancements.

Crystal

Logistics and Supply Chain, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2021

Great WMS System

The system is user friendly.

PROS

Logiwa is very user friendly. It is so easy to use!

CONS

I like submitting a video of the issues we experience, but I would prefer to call and get someone on the phone immediately to resolve any issues as quickly as possible.

Reason for choosing Logiwa WMS

Our customers WMS system of choice. However, we may possibly move all customers to Logiwa!

Hakan

Textiles

Used less than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2016

We are able to see the performance of our Warehouse with LA WMS

PROS

They are working like a business partner. They understand our needs well and act immediately.

CONS

they have other customers :) You need to spend some time for performance optimisation through the end of the Project timeline.

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