MyB2B Software

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About MyB2B

MyB2B is a cloud-based electronic data interchange (EDI) solution. The solution suitable for small businesses for purchase orders, acknowledgments, advanced shipping notices, invoices and sales reports. Key features include data translation, AS/2 transmission, labeling, archiving, mapping and mailboxing. MyB2B allows users to update incoming orders and print batches of branded packing slips. Automatic functional acknowledgment of order receipt is supported. The solution also enables users to prepare advance ship notices both online and offline, and shipping labels can be pre-filled with this data. Various versions of barcode labels such as UCC-128 and GS1-128 are supported. Multiple invoices can be created for multiple purchase orders at the same time. MyB2B o...

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MyB2B User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 54 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Great customer service!

Pros

Team is very efficient at answering my questions.

Cons

I guess the actual website is a little outdated. But still works great!

Esther

Company size: 2-10 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2017

Two Thumbs Up-Customer Service

After being told by another representative there was no solution to our issue and even looking for another EDI provider that would fulfill our needs for an important trade partner, the representative reached out to me and presented several options that he thought would resolve our issue. He was pleasant, patient and really listened to my concerns and frustrations. He offered several options until finally, we were satisfied. We were on the phone for little over an hour and it was well worth every minute. The end result I have to say, turned out to be better than expected.

Pros

Very user-friendly and helpful training guides.

Cons

Unexpected changes to the template, it catches us by surprise at times. When we're so used to doing things a certain way, and then one day going into the portal and something looks different.

Megan

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2018

Great customer service

Pros

Love the customer service - response time is usually under 2 hours for me which I find extremely helpful. I am new to EDI so I appreciate having the help.

Cons

The system seems a little outdated and not completely user friendly. You really need to understand what you're doing to be able to utilize this EDI effectively. Would take more training

Dawn

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2018

Easy set up and good problem resolution.

Pros

We have not had any issues with the setup or product since sign up. We had a billing issue which was cleared up and made right by the company. A company cannot only be judged on product alone. People and the decisions a company makes for its customers is equally as important. One of two decisions could have been made by CW with our issue. They chose their customer and to do the right thing. I hope that this speaks volumes to new potential customers as it certainly ensured us as a continued CW customer and advocate.

Cons

Response time was not speedy (due to the type of issue where this may not be the case in other situations) but the issue was ultimately resolved.

Janel

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

I loved using Covalent's EDI Solution

our biggest customer doesn't support us using it anymore, so we had to transition with them.

Pros

The links to get to the EDI portal were always quick and specifically posted in each email that contained information. The whole system is user friendly and it is easy to search and find any PO or invoice. Customer Service was always top-notch if I needed to make a phone call! The invoicing process was always on time and easy to understand the charges, which are VERY reasonable!!

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