SPS Commerce

RATING:

4.2

(482)

About SPS Commerce

SPS Commerce Fulfillment is a cloud-based EDI solution, which assists retailers, distributors, grocers and suppliers with electronic document interchange. Key features include order management, status tracking, invoice management and search functionality. The SPS platform comes with an activity dashboard, which enables administrators to visualize new orders, items ready for acknowledgment or shipping, orders missing shipments and more. It allows teams to store documents, invoices, shipping notices and accounting information on a centralized portal. Additionally, managers can connect the system with trading partners, receive notifications for task completion and automate data synchronization to ensure accuracy. SPS Commerce Fulfillment comes with an applicati...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SPS Commerce Pricing

Contact SPS Commerce for detailed pricing information.

Starting price: 

$20.00 per month

Free trial: 

Not Available

Free version: 

Not Available

SPS Commerce quickbooks integration
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SPS Commerce Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for SPS Commerce

1 - 5 of 482 Reviews

Eugene

Food Production, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

One Platform For All Our Needs.

User Profile

Kelvin

Verified reviewer

Consumer Goods, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Easy to use Excellent sales and support staff

I am 10+ year user of VP, with each version the tool gets easier and more consistent across the UI, we are able to provide 100% of our customer requirements.

PROS

Seamless integration with our ERP software, the support team is very responsive and very flexible when mapping to our trading partner non-standard needs

CONS

The interface needs a little more consistency across the whole design but overall easy to navigate and use

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2018

Great for integrated CMS systems

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

PROS

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

CONS

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed August 2018

SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS

We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

PROS

It creates visibility and the tech support team is helpful.

CONS

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2018

We use SPS on a daily basis, but when problems arise there is always a delay in resolution.

PROS

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

CONS

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.