SPS Commerce Software

Find out more:

PriceDemo

FrontRunners 2020

Find out more:

PriceDemo

About SPS Commerce

SPS Commerce Fulfillment is a cloud-based EDI solution, which assists retailers, distributors, grocers and suppliers with electronic document interchange. Key features include order management, status tracking, invoice management and search functionality. The SPS platform comes with an activity dashboard, which enables administrators to visualize new orders, items ready for acknowledgment or shipping, orders missing shipments and more. It allows teams to store documents, invoices, shipping notices and accounting information on a centralized portal. Additionally, managers can connect the system with trading partners, receive notifications for task completion and automate data synchronization to ensure accuracy. SPS Commerce Fulfillment comes with an applicati...
Close

Image 1 of 3

SPS Commerce quickbooks integration

SPS Commerce User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 430 reviews

User Profile

Tanya

Verified reviewer

Company size: 51-200 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Solid Technology & Excellent Service

With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable.

Pros

The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way.

Cons

In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements.

Reasons for choosing SPS Commerce

The value was realized not just in the costs but also in the dedicated customer service that SPS Commerce provides to its customers. I've worked with SPS Commerce at three different businesses and through projects ranging from small (new connections via Fulfillment) to large (3PL integration with UPS SCS). Each interaction and individual that I've worked with has been focused on providing the simplest solution in a professional and thoughtful manner. The individuals at SPS go above and beyond to create partnerships, rather than transactional business relationships. SPS has helped me in more ways than I can count, from streamlining touchpoints, to improving inventory turns, to creating trusting relationships with our retailers. SPS Commerce's product and people make them an industry leader.

Claude

Company size: 1 employee

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2021

This Product is a 5 Star for me! It has really made me see how my business grows in one page.

Generally I will recommend this piece. I have used it for over a year

Pros

I like the fact that is is very user friendly and you can easily complete the sheets without necessarily taking a course on how to use it. The UI is also smooth and beautiful. It has more advanced features than other conventional apps

Cons

It fails to save and export work some times

Reasons for switching to SPS Commerce

Not very User friendly. You need to be trained to use it

Jody

Company size: 51-200 employees

Industry: Medical Devices

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

April 2022

Poor Implementation Team on new Trading Partner

The implementation team we were assigned provided terrible service. Would only answer about 1/4 of the questions asked. Tooks weeks to reply at times, and had to go through sales to even get half a reply most of the time. Even our initial threat of moving to another provider only provided enough fuel for a day or two of action. They charged for a new trading partner. took months to get implemented because they would not communicate. Never did get it working. Charged us the WHOLE time for a service we couldn't use and then would not refund us for that service.

Pros

It was EDI software, that was inexpensive during the time we signed up about a decade ago.

Cons

The lack of users without paying for more. Any company employing more than 5 people would need more than 1 user. Implementation team was awful and didn't answer when requested followups on the new trading partner. And we found another provider who not only is keeping us informed all along the way with the trading partners, but is also actually less expensive.

Reasons for choosing SPS Commerce

Back in the day, it was the least expensive we could find.

Reasons for switching to SPS Commerce

There is no way it should take 6 months to generate a new trading partner. No communication from team. And would not issue a refund on an incomplete project.

Mindi

Company size: 11-50 employees

Industry: Food Production

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2022

EDI Happy Customer

The ease of receiving PO's and invoicing via EDI. We do not have it linked up yet to be received direct, but it is our hope this year.

Pros

As a company that was EDI capable, this was huge for us. Prior we were paying for these services and now we may offer EDI to new customers we onboard.

Cons

I have no complaints. The only customer issue I have is on the customer, not SPS.

Reasons for choosing SPS Commerce

I don't remember the other company we were looking into, but, SPS came highly recommended.

Miranda

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

August 2021

They are crooks - Do not use

I will be switching software providers. Not worth the expense.

Pros

Software is easy to use. Customer service for software support is slow but helpful, once you get ahold of them.

Cons

You must make a change to contracts within 3 months prior to renewal. I've done that over the last 3 years and they are still charging me for services I've never used. Contract management team will not respond. There are much cheaper options out there as well as companies that actually care about their customers. Explore them!

Reasons for choosing SPS Commerce

SPS is the preferred vendor for all my EDI customers.

Reasons for switching to SPS Commerce

SPS is the preferred vendor for all my EDI customers. I was looking for an easier option

Popular SPS Commerce Comparisons