I am 10+ year user of VP, with each version the tool gets easier and more consistent across the UI, we are able to provide 100% of our customer requirements.

Seamless integration with our ERP software, the support team is very responsive and very flexible when mapping to our trading partner non-standard needs

The interface needs a little more consistency across the whole design but overall easy to navigate and use

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

It creates visibility and the tech support team is helpful.

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

Overall very satisfied because of the service we are given.

I've used SPS Commerce for many years and appreciate the dedicated support from our account manager, [sensitive content hidden], and her team. For technical questions, SPS Commerce's support team is quick to respond and help!

A small area of improvement can be with docs handling large amount of data and them saving properly.

I would say it's mixed. I have had good and bad experiences like any software. Overall I think it was the best choice for our company.

Easy to customize. Easy to track down issues. Works well with AS2 connections. Easy to resend documents and changes INVOICE documents. The managed EDI services help our small company not have to worry so much about checking the documents are sent.

Over the years the software has had it's ups and downs but is now a very stable product. One CON is not being able to modify ASNs.

I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!

When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!

SPS has been great by allowing integration for invoicing to our customers which frees up time and makes accounting of invoices easy.

Easy to use and never any downtime. Customer service is great when needed and quick to respond

When down several levels deep in options to go back up 1 or 2 levels cant use back button have to go back to beginning and drive back down.

Consistent data and help!

It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.

Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.

The customer is great and response time is usually very quick. The program is fairly straight forward and easy to use.

It would be great if there was a feature that saved information in fields you continuously use and input the same information. If there is that feature, I haven't found it.

Been terrible since they every forced their way into the first vendor-retailer relationship and nothing's changed. Still terrible, just worse at what they do.

There is NOTHING good about a company with a 1.2 star BBB rating.

SPS staff's technical ability is without a doubt the worst in the industry. Nobody you'll speak to is proud of this company, they're all in sales or just needed a job. 12+ weeks to turnaround onboarding a trading partner is horrible. They're entire business model was to buy a big box retailers vendor list and force them on to SPS at the vendor's expense. Extortion? Close if not. Now that isn't working anymore so they're trying new shady tactics. The best thing the whole EDI industry could hope for is this scam go out of business.

Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy!

Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved.

Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before.

SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.

If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier. SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.

The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you. Other than that, the experience with SPS Commerce has been good.

I love SPS and am so glad we switched from Gentran.

If you are not an expert at EDI, or even if you are, SPS is a great option because it is very user friendly and saves an enormous amount of time. I always managed the EDI for the company, but it was easy to train other people in our company to use the software as well. The team there is friendly, attentive, and helpful. They pretty much do all the hard things for you.

There aren't many cons. If I had to call out one, it would be that the 'tips' aren't always very useful, but you can find the answer other ways.

The worst part of my job is dealing with SPS Commerce. They make EDI difficult and a pain to deal with. I dislike this company more than any other I have ever had to deal with. I hope they go out of business.

Nothing. They over complicate and are inefficient in everything they do. I can do an EDI integration with anyone else in about a week. It takes months of pain to get anywhere with these clowns. They force suppliers to pay to go through their testing and certification.

There is no information given for errors in their software at times so you have to guess what is wrong. Customer support takes at least a day to respond to each question no matter what it is. EDI in general would be in a better place without this company in existence.

Our larger trading partners required us to be able to accept EDI POs, so that was our driver. Initially (12 years ago) we looked at two or three solutions and ended up picking a different package because VPEDI just looked "too easy." The other EDI solution, which shall remain nameless, was much more complex, and I thought it would be able to handle our somewhat complex pricing structure more easily. After fighting against unfulfilled promises with the other provider for a couple of years we gave DataMasons a second chance. They said they could deploy in 60 days, they did it, and we've been happy with our EDI situation ever since. We've added TPs and documents over the years, and DataMasons is always right on top of these as well. We feel like they value our business just as much today as they did on day one.

DM's libraries allow for quick deployment of new trading partners or documents. Scheduler handles most of our EDI interactions, so it is almost completely maintenance-free.

I can't really think of anything I don't like about the software.

Very little.

There is nothing to like. I cannot say one good thing about this company or its offerings. Once it is working it does basically what it should. Do not expect anything more.

Customer support is slow and clueless. The second level takes forever to respond. These people do not get that a PO not making it to the vendor is an urgent issue and needs to be resolved same day. Thank god we do use integrated, several of our vendors have expressed nightmares implementing integrated XML solution. Two of our vendors had enough, they bought in house EDI solution and replaced SPS. Not one of out 30 or so trading partners like SPS. Reporting is the worst and web site slow. I swear this company is attempting to destroy EDI by replacing it with their own proprietary software, which is horrible. Do not attempt to implement SPS solution without an independent EDI implementation specialist. When was hired, I spent the first year fixing the implementation and redoing all transaction guidelines. Many opportunities were missed due to lack of on-site knowlege of how EDI works. Misplaced trust was put in SPS to provide EDI knowledge, support and processing.

I wrote two letters to their [SENSITIVE CONTENT HIDDEN] asking for answers to the delays and errors I was experiencing and received NO response! Do you really want to business with a company whose [SENSITIVE CONTENT HIDDEN] doesn't respond to customers?

The sales pitch they use on companies is that their software will magically integrate with your 3PL and Quickbooks once a purchase order arrives from the customer! Don't believe it! Their software doesn't work as advertised.

Their EDI fulfillment portal constantly goes down. I signed up with them in July 2018 and 6 months later I only have 2 customers on-line in their web portal! It appears they are grossly understaffed. It appears that there is a few people in the entire organization that does EDI integrations with retailers. There are constant EDI error transmissions that require support. They appear grossly incompetent.

So as I mentioned above, it worked, past tense, fine before they decided to "improve" it. I have no idea who or what was the impetus for the change.

I like the ability to pre-fill forms , like the ASN form, in the preferences mode, which speeds up the process of filling the ASN out as in many cases, the information stays the same.

They changed something in the last 2-3 weeks , and now instead of being able to complete an ASN, and roll right into the next one, via the transactions page, I now have to go to the dash board and then re-select 'Ready for Shipment', and then scroll down and find the next shipment. Not helpful at all.

Relatively simple. Layout helps you find what you need for the most part.

Bad business practices. My outfit only needs this software one quarter out of the year, and stopping service is always more complicated than it needs to be. The cancellation process takes at least a whole month for some reason, so we end up paying for an extra month or two each year. I can't see any other reason to do this except to squeeze a few extra dollars out of their customers. This process can be easily simplified to flipping a switch. Also, the search function isn't very well built.

Awful!

NONE. I have random issues with this service every time I use it.

I just spoke to two different men at this company regarding yet another issue with our QBO sync to SPS for billing. Both were condescending and rude. Neither had a clue about the QBO sync and were very unhelpful. Im so incredibly tired of dealing with reps who are rude to me and Im the customer! I'm paying to be treated poorly. I asked for a supervisor and was told, we dont do that here! What?

We use SPS Commerce with all our vendor accounts for multiple clients. Amazon Vendor Central is our biggest business and SPS has made it possible to manage everyone quickly and easily in one system.

It's so easy to use and navigate. We have multiple team members accessing multiple client accounts within SPS and it could not be more user-friendly. We recommend it to all our clients. Anytime we have issues we can hop in the chatbox and we have them resolved within the day. The customer service is stellar and the software overall is SO good.

The software is near perfect. We did have issues with one of our account reps in trying to get the program set up, but it was quickly addressed and the issue resolved.

Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

Streamlined our order processing for our high volume clients while also eliminating manual entry input errors. It also integrated directly with our ERP/CRM software seamlessly.

Learning a new procedure had a bit of a learning curve and sometime the software connection can be a bit slow, but haven’t determined if that is a SPS issue or the software their product connects to.