All TPSynergy Reviews
1-12 of 12 Reviews
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Rodolfo
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
GREAT PRODUCT AND SERVICE!!!
It has been a great experience working with reps. Whenever there is an issue or add-on, they are always quick with their replies and provide prompt solutions.
PROSThe software is customizable to our individual needs.
CONSThe look of the software could be a bit more updated.
Vendor Response
Hi Rodolfo, Thanks for the positive response. We will continue to improve our product and services. TPS Team
Replied October 2018
H S
Consumer Goods
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2015
Easy Supply Chain software that goes well with SAP ECC 6.0
The product has functionalities similar to popular ERP systems like SAP. So it it's easy to integrate with SAP systems. The product supports Excel file integrations. We are able to export data from our system in Excel format and send it via FTP. Suppliers get email alerts of new orders and are able to provide response to the purchase orders. Also, we communicate goods received information through a GRN data feed. This feature is very useful for suppliers as they immediately know if there are any short receipts. They need not wait until the invoice payment date to find that the invoice will not be paid as there were quality issues in receiving.
CONSI can say that adding more features like reverse auction or e-bidding will help to make the product full featured.
Elizabeth
Building Materials, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2018
A pain at first
Once you know how the system works it is easy to work with.
CONSAll the glitches it runs into. Too many tabs to click through and rememebering to update or not for certain features like rejecting an order.
Vendor Response
Dear Customer, Thanks for being with us for over the last four years. You had been using the system regularly for the last 4 years and completed hundreds of shipments by now. We agree that any system will have a learning curve initially and once you follow the process it will not be difficult. We take extra care on our new customers to ensure that they learn to use the system by hand holding them. We will take care of your inputs and continue to server your company Thanks Customer support Team
Replied October 2018
Sean
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2015
A quick and simple way to convert to EDI for Amazon Retailers
We've been working with Amazon for over year on the Vendor Central side. Our order volume has grown and the weekly PO count grew in the dozens with more than 50 total line items. It became a lot to manage and took a lot of time to complete. We searched for EDI solutions but many were custom built from scratch and would've cost us tens of thousands. Our systems are all online but nothing available was plug and play. We found TPSynergy and went through their intro demo. It almost seemed too good to be true. Shortly after we signed up and began the onboarding process. Within a few weeks all of the tests were done and we were live. We are now a couple weeks into it and all seems to be going well. We've needed a few adjustments along the way and the response time from TPSynergy has been excellent. We would highly recommend this for anyone looking for an EDI solution.
Vendor Response
Thanks Sean for the great review. Out Team will continue to meet your expectations - TPSynergy team.
Replied December 2015
Omar
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Great program for EDI orders coming in from customers. Excellent and proactive customer service
We have been using TPSynergy for over a year now to connect to our customers and get their POs through EDI. TPSynergy does a great job providing a one stop solution for order management, shipping (connects to all shipping companies), printing labels, managing inventory, getting sell through information from customers, invoicing, etc.. This is the only product we have seen that incorporates all this functionality in one place. TP Synergy team is also very proactive with customer support, and always willing to make enhancements to the product based on our needs. Excellent time saver for us. Would definitely recommend working with this software and company.
Virupaksha
Industrial Automation
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2015
Easy to Integrate with our ERP System
TPSynergy solution was implemented by ERP Integrations, their India office. The team took extra efforts to study our requirements, map their solution to our process, and deploy the solution. They trained our vendors well so that vendors were able to understand the system and follow the process.
CONSActually, there is not much to complain about this product or vendor. Good product and good service overall.
Ajit
Industrial Automation
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2015
Good Supply Chain Management Software
This product is easy to use for our suppliers. Customer support from the TPSynergy team is very good.
CONSIt does not have accounting features. Otherwise, we would have used one system as both ERP and Supply Chain Management. Now we need to use one software as ERP and TPSynergy as SCM software. TPSynergy's team should try to make the software accounting ready.
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2018
Does what we need, but has its' issues
The ease of completing purchase orders over 100 lines
CONSThe many issues and delayed timing in EDI
Brooke
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed December 2015
Good Software for EDI Orders Processing. Great Customer Service
We are using TPSynergy for more than last 6 months to connect to our EDI Customers. EDI orders comes through TPSynergy and we do shipping and invoicing. Customer support from TPSynergy team is good. They respond to our emails in time. TPSynergy removes data entry work and improves our operational efficiency. Recommended Software for EDI Integrations
Vendor Response
Thanks Brooke. We appreciate your support - TPSynergy team
Replied December 2015
V R
Consumer Goods
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2015
Supply Chain software extending SAP Functionality
TPSynergy provides a common system for our suppliers. We are able to provide the vendors timely communication about purchase orders, schedules and goods receipts. They developed the integration between our ERP System and the Vendor portal.
CONSNothing specific, as I have not seen any issues as of yet.
Ashish
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Tpsynergy is perfect to integrate with amazon vendor
Tpsynergy is a good fit for a company fulfilling the amazon vendor central orders of more than 100 lines in a PO, however if they can make more upgrades to their software it would be even more better
PROSEase of use easy to create labels user friendly
CONSissue with submitting invoices issue with submitting taxes
Vendor Response
Dear Customer, Thank you for the feedback. We appreciate your business and will continue to improve our product and services Customer Support Team
Replied October 2018
Gregory
Used free trial
OVERALL RATING:
5
CUSTOMER SUPPORT
5
Reviewed January 2015
Good Technical support
TPSynergy configured our EDI connection to Amazon vendor central. They were technically knowledgeable and knew the EDI connections well. Their technical support was forthcoming and helping customers. We recommend TPSynergy.