All TrueCommerce EDI Solutions Reviews
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Joshua
Wholesale, 51 - 200 employees
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
TrueCommerce EDI Solutions Review: Seamless EDI For A Digital World.
Katie
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
The Best!
We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.
CONSOverall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.
Vendor Response
Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team.
Replied January 2019
Sylvia
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
Always glitches
The real benefit is in the time and frustration savings of entering orders and ASN's by hand
PROSEase of use, the importing of hundreds of orders has saved us mega time
CONSvery hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates
Reason for choosing TrueCommerce EDI Solutions
Price
Reasons for switching to TrueCommerce EDI Solutions
SPS was not compatible with our old Navision system which we have now upgraded
Michael
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2022
Worst customer service I've ever experienced
automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.
PROSI love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!
CONScustomer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.
Reason for choosing TrueCommerce EDI Solutions
The sales rep knew they system in and out and the product sounded flawless...until I began integration. Then I saw how uninformed the implementation specialists and customer support people were.
Reasons for switching to TrueCommerce EDI Solutions
To utilize the pack and ship software.
Faiza
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Di Central Consumer Review
2) Lead time for implementing UK retailers 3) EDIFACT Mapping 4) Sometimes a lot of resources and time is spent in explaining things to di central team in order to get things done
PROS1) DiWeb turnaround feature is easy to use and understand 2) Customer Support mostly is very responsive 3) Maps customization for US X12 retailers is also great 4) Option to hold data in draft mode is also available 5) Option to print Packing Slip and GS1-128 label is also available
CONSnot much that I can think of at the moment.
Reason for choosing TrueCommerce EDI Solutions
This was to implement dropship retailers that are setup via Commerce Hub
Erin
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
A solid, upfront, and useable solution!
Their many E-learning videos and other resources on navigating their EDI solution.
CONSThe second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.
Reason for choosing TrueCommerce EDI Solutions
The sales rep was very upfront about our costs, and helped us understand the figures of doing business with TrueCommerce. It was ultimately a really good fit.
Pauline
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Good to Great Product
The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN. Again, Customer Support - fabulous
PROSEase of use. Somewhat intuitive. Customer Support is outstanding.
CONSStill glitches with printing UCC labels. That is a bit frustrating.
Reasons for switching to TrueCommerce EDI Solutions
Because we could integrate TM with NetSuite - save time on processing orders, and I believe we have a monetary savings also. After initial set up/s you only have to pay per transaction.
Randy
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Simplified order management
It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.
PROSIt's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.
CONSThe interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.
Reason for choosing TrueCommerce EDI Solutions
Customer service. Great people to work with. Knowledgeable and pleasant. A great partner.
Tom
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
EDI Integration
We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.
PROSI like that we can automate our transactions with other software such as Quickbooks and UPS/Fedex
CONSEvery customer of ours has different requirements for their EDI
Reason for choosing TrueCommerce EDI Solutions
I didn't have the same integrated options with SGS
LIZ
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
REASONABLE SOLUTION/ALTERNATIVE
SO FAR HAS WORKED GREAT. WE SWITCHED TO THIS PRODUCT NOW ABOUT 6 MONTHS.
PROSEASE OF USE EASE OF SETUP COST EFFECTIVE IMPLEMENTATION DOES THE ENTIRE WORK AS PART OF YOUR ONBOARDING. PROVIDES TRAINING AND DOES ALL THE BACK END WORK
CONSFAIRLY NEW TO US SO AT THIS TIME VERY LITTLE TO HAVE ANY CONS. ABOUT THE ONLY THING I CAN SAY IS THERE IS A LITTLE LESS ON THE SHIP TO FOR THE LARGER CHAIN STORES SO WE ARE USING A WORK AROUND FOR THIS.
Reasons for switching to TrueCommerce EDI Solutions
SPS IS VERY COSTLY. THEY HAVE GONE UP SO MUCH OVER THE YEARS THEY HAVE HAD THIS IN PLACE. HAD TO FIND A MORE REASONABLE AND COST EFFECTIVE PRODUCT.
Jennifer
Verified reviewer
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2018
Process is always long not a lot of follow up, always need new development to adapt to our customer
it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow
CONSon your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person
Margie
Import and Export, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
TrueCommerce takes the "scariness" and mystery out of EDI.
Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around!
PROSEase of use.
CONSMonthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2018
Easy to use but customer service needs work
This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.
PROSThe software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.
CONSI have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.
Jerry
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
They make EDI Easy!
They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)
PROSThey have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.
CONSAny dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.
Reason for choosing TrueCommerce EDI Solutions
Other EDI companies have approached us and we have reviewed their offerings and from what we have seen NO ONE ELSE offers what TrueCommerce offers for features and overall ease of use and best yet, TrueCommerce always seems to win at the pricing model too!!!
Keith
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Quick to take your Money, Slow to do any Work.
Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting. There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done. Their initial, long timelines are bad but their ability to even meet those is even worse. Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business. I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back. If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.
PROSWhen it works it does a fine job, reasonably easy to use and functional.
CONSThe online portal can be finicky and their connection utilities are unreliable and support is hard to get.
Eric
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2017
Exceptional EDI package
Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.
PROSHighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.
CONSTrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.
Natasha
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2019
Navigation and Accessability
WE have combine multiple trading partners under on Vendor ID which has cut down on the amount of training and accessibility that is needed.
PROSThe ease of navigation through the data is very helpful for my company. We have multiple Trading partners and sorting date is easy.
CONSThe expense of the per kilobyte data transfer can get expensive.
Craig
Sporting Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Couldn't Be Happier
Very happy with the service, I have to use this daily for my job and have seldom ran into an issue. If I do have an issue customer service is always punctual in fixing the issue.
PROSUser Friendly, EXCELLENT customer service
CONSLack of other companies in our field using DiCenteral
Reason for choosing TrueCommerce EDI Solutions
User Friendliness and customer service.
Barbara
Farming, 11-50 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
DiCentral - Constantly There for Support with Excellent Customer Service
Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments.
PROSI had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis.
CONSThe only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue.
Reason for choosing TrueCommerce EDI Solutions
We chose DiCentral due to the fact that we could pay in Canadian dollars and that my Sales contact was very helpful in educating us on how it works and what services we would need. There was no overselling or pressure on their part. I know that I can contact him anytime with questions. Excellent customer service is always provided.
Candice
Warehousing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Self serve
I love the glossary part. You can find ANYTHING your looking for
CONSI don't like that I couldnt figure out how to export labels correctly.
Reason for choosing TrueCommerce EDI Solutions
Because it was ultimately the cheapest
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Good Service Provider, but improvements are needed
Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English
PROSIt's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.
CONSThere are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.
Brian
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Overall our usage of the software has been positive.
We were forced into using EDI by a vendor of ours. We were resistant to adding EDI as we thought it would complicate our day. We could not have been more wrong. This software is simple to use and keeps our day flowing.
PROSI appreciate the software is web-based. The few times we have had a computer issue we were able to swap out computers and get HighJump back up and running quickly. The software works seamlessly with QuickBooks.
CONSIt can be frustrating to log in to the site and then have to go through another login section to get to the section where we perform our work. Secondly the labeling is slightly confusing. Even though I am the user I have to remember when sending transactions to use the Inbox rather than the Outbox. You would think it would mimic how a email software system is set up as that is what most users are familiar with.
Richard
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2019
Easy to use
TrueCommerce lays out all EDI in an easy to follow and well organized workflow. Once templates have been created, the workflow process is as simple as turning transactions around and filling in the blanks.
CONSSince the switch to TrueCommerce Foundry, the drag and drop feature, and right click menus have been eliminated, and there is a little more menu-surfing as a result. Overall this isn't a huge inconvenience, but it does slow my workflow by a small percentage. Understandably, this is to make the system more touch-pad friendly, though that functionality does not apply to how I use the software.
Linda
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great product
We've been doing business with True Commerce for over 15 years now and we've been very happy with them.
PROSIt's easy to use. If i run into any problems their customer support is superb! They will walk you thru every step and show you how to fix it in the future. If you don't know something they have no problem showing you without making you feel like "you should know this".
CONSThe only problem we have with this software is that we have Sage 50 and some of the discounts that are line items do not come thru to the order when you export the PO into Sage. I have to manually enter them
Joseph
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Great Tool to Support our EDI Requirements
EDI with customers. True Commerce has allowed us to integrate seamlessly with our much larger customers in a professional, cost effective manner.
PROSSoftware has great flexibility (mapping) to allow for many different scenarios both on your end and that of your customer. Great integration with my back end software (Sage 50). Customer support is excellent! Generally very responsive and capable. Reps are knowledgeable, but also have access to higher levels of support when needed (and not afraid to use the resource). Very satisfied overall. Excellent value!
CONSMy only complaint would be that customer service occasionally takes longer than desired to respond to questions or problems. This was only an issue on a couple of instances where we had complex implementation errors... it was eventually resolved to my satisfaction, but I felt like I had to be persistent to keep progressing.