All DataTrans WebEDI & eCommerce Reviews
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Jae
Verified reviewer
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
DataTrans WebEDI Review
We loved it after our partners were integrated. We hit a little bump on the road when it was difficult to reach someone with our new integration but that was resolved after [SENSITIVE CONTENT HIDDEN] got involved. Now very happy with the service.
PROSI love the fact that this solution does not require a long term contract or huge upfront costs. It pretty much offers most of the same service as the larger EDI service providers.
CONSFollow up and new integration but this was resolved really quickly and efficiently as soon as upper management got involved.
Reason for choosing DataTrans WebEDI & eCommerce
No long term contract and minimal upfront cost.
Brenda
Pharmaceuticals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
RA McNeil Co
Sorry, we are a small company and this was a pricy solution to a problem we did not know we had. We were forced by our customers to go EDI. However that said, it is very nice to find our customer orders in one place. After doing business with several expensive EDI companies, Data Trans Solutions was suggested. They meet our needs and the price is comfortable.
PROSIt is mostly simple and easy to use, the notifications are prompt.
CONSEvery customer's order and invoice (810/850) layout is different and that is probably not their fault but it is a chore. Required info is supposed to be highlighted but not all of it is and that causes some delays in getting the tasks done. Our order clerk logs in and will keep the portal open, the portal does not refresh unless she logs out and back in. (The notifications come to me, which I could change)
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Experience with Data Trans
I had some issues with receiving edi's from one of our customers and customer service took care of the issue quickly and efficiently.
PROSit's very visual and is fairly easy to use
CONSI would like to see easier ways to save a file. Like right clicking and saving the file.
Louisa
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Best EDI solution, service and price
The WebEDI portal is extremely user-friendly and allows our team to easily process transactions and manage activity. Plus anytime we have any questions, DataTrans team is very responsive and knowledgeable. Our company started out small and as we grew the DataTrans team offered us solutions to best support our needs. They are the best in the business!
CONSLove the software, we have 0 complaints.
Valerie
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Data Trans
Customer Service is always very helpful and get the issues fix promptly.
PROSit is easy to use works well with our system.
CONSWhen trying to update files sometimes other files get a little out of wack and needed fixing.
Rick
Food Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Data Trans is there
mostly involve proof of transmission of invoices
PROSEase of use and Support from issues that arise in transmission between EDI companies
CONSnone very helpful staff support is the best
Reason for choosing DataTrans WebEDI & eCommerce
Support
Ren
Food Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great service, easy to use program
Very easy and intuitive. Makes receiving and billing for POs as easy as it could be.
CONSThat it doesn't translate directly to our accounting software and inventory controls.
Bruce
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Datatrans
Ease of setup, use and administration. Datatrans makes getting started with EDI simple.
CONSNone, it works the way it should with minimal administration
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
EDI REVIEW
The ease of transmitting invoices to customers and receiving information.
CONSIt would be nice to have an initial startup training.
Juan
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Service!!
Everything!!! when i need something their team is always there to help me
CONSnothing at all, everything is great, not issues!
Vicki
Printing, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Ease of Use
We are able to communicate with our customer through the portal. This was not an option with our customer it was a must have.
PROSAt first glance the program seemed to be overwhelming. The team at DataTrans made the transition very easy. They offer flexible training and even one on one training to get you through the process. DataTrans also worked closely with my customer to verify successful EDI transmission. We had zero down time with DataTrans. The ease of using this program has made our lives much easier. Thank you for your prompt service and excellent support.
CONSWe have nothing we don't like about DataTrans
Reason for choosing DataTrans WebEDI & eCommerce
We choose Data Trans because they understood what we were talking about right out of the gate. The support from this company is exceptional. We couldn't be happier.
Reasons for switching to DataTrans WebEDI & eCommerce
The company was bought by a company that was not really willing to work with us through the process. You had to have a certain type of system to get the program to work. We didn't want to make a huge investment and found DataTrans.
Liza
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Jan's Enterprise
Very Good [SENSITIVE CONTENT HIDDEN] help a lot in setting up to add new customers account.
PROSFast to open and easy to access. Manageable
CONSSearch button didn't work when we type the specific PO #. So we need to scroll down and look one by one to search the PO # that we looking for
Annette
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Customer Service - [SENSITIVE CONTENT]
My overall experience has been very positive with DataTrans. I have to credit my positiveness with customer service rep, [SENSITVE CONTENT]. He has been an awesome asset and guided me through some many questions from day one. Always professional and kind. That really means a lot.
PROSI like the easy flow of the software and simplicity.
CONSI can really think of any cons at this time.
Katrina
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Customer support
The support we received was phenomenal. I really appreciated have a contact that was able to reach out on our behalf to test, as well as keep us in the loop during the process, and walking us through steps over the phone whenever we needed it. I feel confident working with Datatrans in the future, knowing we have this kind of support.
CONSI don't know if there anything to particularly dislike, it's pretty straight forward to use.
Scott
Mining & Metals, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Customer Service
Tremendous
PROSThe software is very easy to use and the rare times I need support, our rep is always there to provide whatever support I need.
CONSNothing. I have no complaints what so ever.
Heather
Consumer Goods, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
New Broker needing help - and I got it
I had the most amazing person walking me through the process. The representative was the one that deserves a raise. There is nothing easy about EDI and even more with the largest retailer in the US, she made it as least painful as possible.
PROSI like the ease of the interface. Customer service has been exceptional
CONSI do not have enough time with the program to list something I do not like at this time.
Sommer
Consumer Goods, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great Partnership
My personal partnership with Wena was great- On boarding us all the way through getting set up with our number one client
PROSEasy to use and easy to understand- The program is inexpensive to get started and scalable
CONSIt is really user friendly and easy to use, cost is efficient and scalable.
Todd
Building Materials, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great customer service
Excellent! Great service and people.
PROSOur rep, Wena, took her time to walk us through how to use this software. She made it easy to understand.
CONSSo far, I can't think of anything. It seems easy to use.
Tracie
Wholesale, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great EDI software
My overall experience has been great. The DataTrans team is quick to respond to questions. I also love the price point on this solution considering we are very small business.
PROSDataTrans EDI seems very easy to navigate and the staff is extremely helpful. The test PO and connections with our retailer went through the first time and so far seems like a seamless process.
CONSThe biggest challenge is having to learn all the terms and language associated with EDI in general.
Reason for choosing DataTrans WebEDI & eCommerce
The price point and the fact they had worked previously with large retail partners.