--- title: "Diligent ESG Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Diligent ESG. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Diligent ESG is a good fit for you!" source_url: "https://www.softwareadvice.com/diversity-equity-inclusion/diligent-esg-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Compliance Software](https://www.softwareadvice.com/compliance/) / [Diligent ESG](https://www.softwareadvice.com/diversity-equity-inclusion/diligent-esg-profile/) / Diligent ESG Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/diversity-equity-inclusion/diligent-esg-profile/) Reviews # Diligent ESG User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 12 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 5/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 9 reviews (75%) - 4 stars: 2 reviews (17%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Diligent ESG customer reviews Showing reviews 1-12 of 12 (page 1). ### A Sustainability software that - Overall rating: 4/5 - Reviewer: Sadaf G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our business has been able to segregate data and report it correctly for several projects, for metrics including energy and water use analytics, waste reporting, supply chain management and GHG emissions. The software allows multiple options for streamlined data entry such as manual and meter entry, upload from Excel etc. which is quite a breath of relief when there is an enormous amount of data to be dealt with. Our consultants have been saving time and diminishing the possibility of human error using Accuvio, whilst preparing accurate sustainability reports for a wide clientele. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being a cloud-based platform for sustainability reporting and management, Accuvio Sustainability is a tool that has helped us estimate and report our greenhouse gas emissions for Scope 1, 2 and 3, in addition to the carbon footprint. We were pleased with the ease of results and efficiency it offered with managing multiple layers of data in a spreadsheet form. Moreover, this data includes other metrics such as energy and water use, commuting, waste management, water treatment as well as logistics and transit. One of the better and user-friendly features it enables is report formats are tailored according to your region, and so are the units. #### Cons The software is a bit technical and challenging to get started with, but with consistent use and training, it can be achievable. However, personalised support from the customer service team and the Account Manager is extremely appreciated as they assist until our software training is complete and queries are answered. --- ### Accuvio is a great value - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Research - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have had a positive overall company experience. With about 1000 locations worldwide Accuvio has not only assisted in getting all our data in one place, they have also been working on bespoke API data transfers to link into smaller regional data aggregation providers not on the national scale. With Accuvio help our organization is on a path to increase our CDP score. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick responses to user questions and overall awesome support behind the software. Very detailed and able to handle complex organizations. Software comes with standard reports, which provide valuable insight and quality reports to share with internal teams to improve reporting. #### Cons User interface is technical and takes users time and training to understand. --- ### Easy to use and developing quickly - Overall rating: 3/5 - Reviewer: Anthony M. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered The Accuvio software platform is extremely flexible and easy to use. It is able to capture not just energy usage (standard with most software packages) but also water consumption, waste, transport and a number of other metrics too. The software support and clean interface also help this platform to rise above the competition. There are some areas on energy usage reporting that require development to allow for more granular analysis and usage alerts, however, the Accuvio team are very open to new ideas and are continually improving the system. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Sustainable Excellence - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It has been a great experience all round. I spoke to existing customers as part of my Valadation process and that convinced me I had the right solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The solution is intuitive and easy to use. Our teams had no trouble adapting to it. The data entry methods (there are 9 currently) make adding and validating data incredibly fast. #### Cons I found it a little limited on energy metrics, however after speaking with the support team discovered the majority of information I needed was captured and available through the report functions. --- ### Excellent Customer Support - Overall rating: 5/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Operating across four divisions, eighteen Business Units, and in multiple countries, Accuvio has enabled us to apply simplified and consistent reporting across all geographies and business types. CDP and CR inputting is now much more straightforward for both our reporting businesses, as is creating output reports by our central sustainability team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, does everything we need and more for our CDP reporting and our Annual Report and Accounts (Corporate Responsibility). Responsive customer support, in the event of queries (technical or practical). #### Cons Nothing specific. If we ever get to the position of needing customised reporting over and above what is available to us, then Accuvio support is only a phone call or email away. --- ### Accuvio for greenhouse gas and sustainability management in healthcare - Overall rating: 5/5 - Reviewer: Ngaire M. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Accuvio has gone out of their way to problem-solve with my organisation through unusual issues (from setup through to new developments). Although my main Accuvio contacts are half a world away (in distance), I am readily able to: make contact/raise a ticket; gain skills in new enhancements/modules as they are released by Accuvio; discover new approaches to my work (eg through webinars on offer, or suggestions from staff); and sometimes speak directly to someone via Skype. I can rely on them to back up data and stay up to date with emissions factors from Australia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user-friendly user interface translates what I imagine is a complex back-end, into something which is both easy to use and reliable in capturing (and reporting) a wide range of emissions sources, performance indicators, project summaries, and documentary evidence. It's an essential tool for reporting to regulators and organisational decision-making. #### Cons The things I liked least about the software have been fixed over time as Accuvio is always responding to what clients are asking for. --- ### Carbon Footprint Estimation Tool - Overall rating: 4/5 - Reviewer: Renee W. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered We use the Accuvio program to estimate our global carbon footprint. We originally thought we could use spreadsheets to calculate and track our footprint. We quickly realized there was too much data to manage efficiently in a spreadsheet and opted to manage through the Accuvio program. We've been using the program for approximately 4 years. There are a few features of Accuvio that you can't replicate in a spreadsheet without significant effort: 1) Current emission factors. Its all done for you. No worries on updating emission factors and verifying their validity in your region. 2)Tracking and reporting. There are so many ways to report your data, which can be exported to a spreadsheet. Date range selection allows you to look at historical data and evaluate trends. The report formats also facilitate consistency for all of our regions. 3) Data validation. The program checks your data for errors/anomalies when its uploaded. At first the program is complex and overwhelming, but with continued use and review of guidance information, you'll figure it out. Accuvio's customer service is excellent. You get personalized support. Their support team sticks with you until the issue is resolved. They are also open for suggestions for improvement and customization for your needs. 5 stars on customer service. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 --- ### Accuvio for CRC - Overall rating: 5/5 - Reviewer: Chris W. - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used other for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used the Accuvio support for the duration of the CRC scheme and have found the software and more importantly the team really helpful and supportive. The software works well and helps develop a clear evidence trails for audit purposes. #### Cons The software works well and I guess the only downside is that this is a once a year last minute panic to hit the CRC deadline and so we never really remember the details from year to year or take advantage of the update seminars which would address this. That said it is pretty intuitive so easy to get back up to speed. --- ### CRC reporting - Overall rating: 5/5 - Reviewer: Jim H. - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Accuvio Sustainability provides a straight forward solution to the reporting of CRC data with simple but effective reports for audit purposes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software provides a easy to understand route to the required date for CRC reporting. The results are verified and auditable. #### Cons I found the system a little complicated at first but with a little help I discovered I was over complicating my data entry. Second time around this was much easier. The customer support is second to none very patient and happy to get involved when required --- ### World Class - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It does everything we need and more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outstanding Customer Support and very easy to use #### Cons There must be some weaknesses but I haven’t found them yet --- ### Excellent product. - Overall rating: 5/5 - Reviewer: Dawn M. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered Accuvio really assisted us to map our CR journey, monitor and improve our carbon footprint, develop Responsibly Portman and supported the achievement of ISO14001. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### It does what it states in a simple manner giving consitant good results - Overall rating: 5/5 - Reviewer: Robert J. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered Cons: Data must be accurate and transmitted in correct manner Pros: Hard to fault but particularly impressive is the ease of use and help menu/videos #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- Diligent ESG Reviews, Pros and Cons - 2026 Software Advice