All C3 Reservations Reviews
1-17 of 17 Reviews
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Andrew
Building Materials, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
A very easy to use, intuitive System that is customisable to your business requirements
Nothing but positive! Great sales team, great implementation team and process and once we started using the system there is a super efficient Support team as well
PROSVisual nature of the system allows for a great overview of the work being performed over any time period. An easy to use and intuitive interface that users can easily work with is another great feature
CONSReporting functions are not the best. All of the data is there and can be extracted, however it feels a little clunky and needs some work to bring it to the level of the rest of the system
Reason for choosing C3 Reservations
Ease of use and simplicity of screen design. C3 is not trying to be too much but performs the key functions extremely
Vendor Response
Hi Andrew, We appreciate your kind words, and is rewarding to hear that you are satisfied with our product and the C3 Team. We're always looking for ways to improve our product, and we'll take your feedback on the reports into consideration.
Replied January 2024
Alissa
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Professional and Knowledgeable Implementation Team
I have had only positive experiences with C3 Reservations. The support team is always helpful and timely when I've opened a ticket for either an issue or just a general inquiry. They have been able to make recommendations for additional features that fill a gap we didn't realize was possible. We have received only positive feedback from our logistics team as well as our warehouse users.
PROSThe tool has provided us visibility to our schedule and helped us adjust staffing as needed.The support team is efficient and always helpful.The tool is fairly intuitive as far as setting up templates and new locations.
CONSReporting is less intuitive than the rest of the tool. For me, the hardest part is finding the right field that I am looking for. Communication on changes deployed on updates would be helpful as well.
Vendor Response
Hi Alissa, It's wonderful to hear that you had positive experiences with C3! We will continue working together in helping you find solutions and provide recommendations for you to improve your experience with our tool.
Replied May 2023
Luke
Logistics and Supply Chain, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Grocer
The implementation team was very thorough and truly worked to understand our needs. I think there is a lot of potential as a result of C3 and look forward to what the future holds.
PROSThis system provides visibility across the board and has done wonders for the warehouse processes
CONSThe reporting functionality is incredibly difficult to use and not easy to figure out. There has been very little guidance on how to figure it out.
Vendor Response
Very happy to hear the advantages our software can offer you Luke, and that our implementation team was good enough to really understand what you needed. Sorry about the limitations and difficulties you encounter with our reporting functionality. We are available for you in order to offer more support in this matter. The C3 Team
Replied June 2020
Edmund
Construction, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
C3 Reservations Review
Overall our experience with C3 has been great. From our account manager at C3 to the implementation team, everyone was amazing to work with. We receive responses on issues in a timely manner and have not had any performance issues. All-in-all, it has been a great partnership, so far.
PROSThe configurability down to the site level. Having the opportunity to configure constraints differently across all sites was very helpful. Before we had no way to implement the constraints. We just had to put the information in a site banner and hope that appointments that broke those constraints weren't scheduled.
CONSIt's not a big con, but we wish we could see a full weeklong schedule rather than one day at a time.
Vendor Response
Thank you Edmund, we're very grateful that our solution suits you and that you've had a positive experience throughout your journey with C3. Thank you for your suggestion regarding the weekly schedule view, we'll pass it on to our product development department.
Replied January 2024
Chris
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Reservations and Yard Manager Customer
Customer service is fantastic. When submitting questions or tickets we normally receive feedback the same day, worst case scenario it is next business day.
PROSVery customizable and allowed us to include all of our business requirements in the design and implementation process.
CONSReporting could be better. C3 helps us get raw reports through their system but it is not as user friendly as other reporting tools.
Reason for choosing C3 Reservations
Our research continued to bring us back to C3 because they checked all the boxes that we needed and competitors could not. Biggest difference is the ability for C3 to create customized business workflows that compliment our manual workflows.
Vendor Response
Hi Chris, thanks for the amazing review! We put in the work to keep you and all of our clients happy. We aim to provide the best service!
Replied May 2023
Sabrina
Warehousing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Major Canadian Grocer using C3 Reservations
Good, implémentations were great, fast and the trainings with the C3 team were very useful. Some features were not quite understood by the team but we manage to test it and found a way to make it work.
PROSeasy to use, customizable +++, displays a lot of information, easy and quick to access the information excellent time of response while implementations compiling a lot of information
CONSslow, responding time is pretty slow (couple of seconds to switch tabs + when approving the appts, not as quick as I'd liked it to be)
Reason for choosing C3 Reservations
not part of the process
Reasons for switching to C3 Reservations
Not meeting our expectations, it was pretty basic, not userfriendly at all and we wanted to implement a centralised appt desk
Vendor Response
Thank you, Sabrina, for leaving the review. We are glad to hear that our tool offers you the ease of use and that the project team were able to understand your requirements and vice-versa. We are constantly trying to find ways to improve our system performance, and we will keep in mind your recent comment. The C3 Team.
Replied June 2020
Erik
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Excellent user interface and great service
We have always had excellent service from the C3 team (support, training, integration & customizing). I highly recommend this product.
PROSBooking an appointment is really quick and easy. The Drag&drop function also provides this facility. The user interface is beautiful and friendly. The management of the different options and rules is excellent.
CONSI Did not idenfify any 'Cons' for the use we make of it.
Vendor Response
Thank you, Erik, we value the positive feedback and are happy to know you find our tool easy to use. We're grateful to have you as our client.
Replied May 2023
Mark
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great All Round Dock Scheduling & Yard Management Tool
Excellent technical support from C3 both in and out of capital projects. Some performance issues associated with SaaS products such as platform availability & latency, but good support to resolve these.
PROSWorkflow design allows fully flexible solution to suit our business needs. Well designed UI with ease of navigation. Very intuitive design means training is fast and cost effective.
CONSMore customer configuration options would be nice. C3 support config changes well, but lead time is longer because of this.
Reason for choosing C3 Reservations
Market leader, which was already in use. Good relationship with provider Suitability of product to requirements
Vendor Response
Hi Mark, Thank you for the great review! It is was real pleasure working with you and your team! Looking forward to staying in touch! The C3 Family
Replied June 2020
Tiffany
Warehousing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
5 Stars
It's an over great software.
PROSI like how easy the software is to use and navigate through.
CONSI do not like that there is not an option to create different color entities for our Shipping appointments vs our Receiving appointments. Also, If there was an option where a screen could pop up in front of you showing all your appointment details that were just scheduled, showing all numbers a bit bigger, that would be fantastic! I often confuse other C3 numbers with one that I had just scheduled due to highlighted block not updating.... plus it would be nice to not have to squint to see the details of the appointment I just created.
Vendor Response
Hi Tiffany, great to hear that the tool is easy to use and serves the purpose! Thank you. As we roll out the new HTML5 version, you will be able to experience a sleeker and more modern web application.
Replied June 2020
Elye
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
User Friendly Software
Allowing scheduling in advance for appointments with the option of Day\time\carriers based rules. As well logging each and every step of movement in our yard. Greatly enhances the efficiency and visibility.
PROSEasy of use, great up-time.
CONSThe software fits our needs. We have no issues.
Vendor Response
Hi Elye, Thank you! We are pleased to hear the solution meets your needs and allows for efficient scheduling and good visibility on your daily operations. It's always a pleasure to work with you, thanks again for being a good C3 partner.
Replied March 2022
Kim
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2019
Great system overall
Over all the system great to work in daily. Easy to use very functional
PROSVery user friendly. Able to customize your daily schedule to suit facility needs. Great report function within the system Self schedule, which gives the customers ability to login and schedule own appointments.
CONSSeems like the system slows down in the afternoons, about the same time daily. When confirming an appointment, system does not give a display window to review PO#, Confirmation #, Date and time...as it does when clicking on a prior confirmed appointment slot
Vendor Response
Thank you Kim for taking the time to write such a positive review. The C3 Team
Replied June 2020
Laura
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Userfriendly and configurable product which is easy to implement
Before implementation of C3 Reservation e-mail were sent to our inbound department by all suppliers. Now our suppliers and business users have real-time insight in the capacity of our distribution center.
PROSVery userfriendly tool due to intuitiveness. Highly configurable by its workflow base. Easy to implement with C3 project team.
CONSRoles and permissions. Multi-company configuration within one site. Integration based on older technique.
Vendor Response
Hi Laura, We are pleased to hear that you have been able to integrate your business partners and suppliers into the automation of your planning process for a real-time experience. Thank you for making this project a success in collaboration with the C3 project team. We are constantly improving our systems, and we will keep your recent feedback in mind.
Replied May 2022
Teresa
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
review
With the user guide was very easy for our vendors and carriers to get onboarded and use the system.
CONSWhen changes are made, would be nice to get instructions on how to navigate the changes, but other than that is easy to use.
Vendor Response
Hi Teresa, Thank you Teresa! We're glad that our solution is a good tool for your suppliers and carriers and that you find it easy to use.
Replied May 2023
Patrick
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2020
C3 Review
The new system is easy to use and is very quick. Suppliers/Carriers are also happy with the product.
CONSThere is no cons - if we need any help we ask the C3 team who are very helpful
Vendor Response
Hi Patrick, We are happy to hear that you and your team, and your external users enjoy the new HTML5 platform and all the benefits from the system's improved performance. Thank you for choosing C3 Reservations.
Replied October 2020
Kelly
Warehousing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
C3 is our solution!
Appointment integrations, having carriers schedule their own appointments, planning the warehouse schedule
PROSUser friendly, price competitive, quick support, innovative, ease of upgrades
CONSNothing - C3 has got it all put together!
Vendor Response
Kelly, thank you for the amazing review!. More than happy to know that our tool is the right solution for your company.
Replied June 2020
Laura
Logistics and Supply Chain, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Review Exito
It has been a wonderful experience, a lot of learning and support from the tool and the team.
PROSWhat I like the most is the ease of showing me the status of a distribution center simultaneously and online.
CONSWhat I do not like is that it takes a long time to log in and the income initially, I feel that more resources must be available.
Vendor Response
Hi Laura! It's wonderful to hear about your positive experience using C3! We are glad our tool provides you with good visibility over the distribution centers. As per system performance, we can't wait for you to try our latest HTML 5 version (your upgrade should be scheduled very soon). You will notice significant improvements with login times and resources!
Replied June 2020
Elisabeth
Food Production, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
User-friendly software for warehouse optimization of resources
User-Friendly, Customization possible, great support staff, issues solved quickly
CONSMobile app with limited actions. Reports creation not so user-friendly
Vendor Response
Thank you Elisabeth and we appreciate your positive feedback on the application. We are aware of the limitation the mobile app currently has, however, note that our system is transitioning to an HTML5 version which will offer better options when using it with a mobile device. The C3 Family
Replied June 2020