--- title: "Opendock Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Opendock. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Opendock is a good fit for you!" source_url: "https://www.softwareadvice.com/dock-scheduling/opendock-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / [Opendock](https://www.softwareadvice.com/dock-scheduling/opendock-profile/) / Opendock Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/dock-scheduling/opendock-profile/) Reviews [Alternatives](https://www.softwareadvice.com/dock-scheduling/opendock-profile/alternatives/) # Opendock User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 104 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 64 reviews (62%) - 4 stars: 34 reviews (33%) - 3 stars: 6 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The most I like about opendock is we saving time because they automatic booking they own appointments and we keep our inventory correctly and update also is a team work because carrier contact us for a working in and we available to add to the schedule - It has provided a solid platform for allowing carriers to self-serve their appointments, while providing a lot of flexibility in structuring our docks and material types. - Opendock has significantly improved our visibility of inbound and outbound loads and helped in much better resource and manpower planning at our warehouses. While most of it's features are great, there is room for improvement which can make it an even better product. ### Most mentioned cons - Opendock list view is helpful but you can't keep your custom fields in the list view and that really takes away some visual power. - The issue we run into is there are multiple vendors housed within the same building so we sometimes have a carrier book an appointment under the incorrect dock. - Well the least I don't like about opendock is we don't receiving alerts for new appointments or when they reschedule also eather when they have something they want schedule on the last minute I think we need more support on this. ## Opendock customer reviews Showing reviews 1-25 of 104 (page 1). ### Great Program - Overall rating: 4/5 - Reviewer: Marc C. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Opendock has been positive. The program is reliable and generally easy to use, which makes scheduling and managing tasks more efficient. While there are some areas that could be improved, overall it has worked well for my needs and has made the process smoother compared to other systems I’ve used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like most about Opendock is how user-friendly it is. The system is intuitive and easy to navigate, which makes it simple to move around within the program. The layout is clear and organized, allowing me to quickly find what I need and complete tasks efficiently without unnecessary steps. #### Cons What I like least about Opendock is that sometimes it takes extra time to search for the information I need. I often have to click around or look through multiple areas before finding the details I’m looking for, which can slow down the process. Having the information more centralized or easier to access would make the system even more efficient. #### Vendor response We love hearing this, thank you for your thoughtful review! We’re so glad that Opendock’s layout feels clear and easy to navigate, helping you get things done more efficiently. Your feedback about searching for details is really valuable, and we’ll keep working to make information even easier to access. It’s great to know that Opendock has been reliable and has helped make scheduling smoother for you overall! Replied October 2025 --- ### Nice scheduling UI that is constantly improving through feedback - Overall rating: 4/5 - Reviewer: Amanda P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been positive. It will be exponentially better when we can edit auto SMS messages or just disable them completely to reduce/eliminate driver confusion. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the user friendly UI and the way you have the option to view as a grid or list. The universal search option use to be buggy but it has been ironed out significantly. Their customer service and transparency of updates/issues has been very nice as well. My favorite thing has to be the "reserve" feature for appointments, including the ability to create reoccurring reserves. This paired with the ability to export this data into a csv that I can provide to clients has streamlined standing appointment scheduling and even grown our business with those clients. #### Cons I don't like how the entire screen with refresh after any change is made by a user. My coworkers and I have lost numerous appointment notes due to this. I am also not a fan of the fact that we cannot disable/edit the text of the SMS notifications that are sent to drivers after they complete the self check-in. This is the most frustrating aspect, as the message they currently receive implies that we will reach out to them to provide them with the next steps. However, we need them to stay in the lobby so we can verify their info, their reefer temps, and assign them a dock door. #### Vendor response Thank you for taking the time to share such detailed feedback. We hear your concerns around page refreshes and SMS notifications. Our Product team is actively exploring ways to improve the user experience by reducing data loss from refreshes and providing more flexibility around notifications to ensure they better align with facility processes. Your feedback is incredibly valuable in guiding our roadmap, and we’re committed to making Opendock even more efficient for you and your team. Thank you again for trusting us to support your operations. Replied October 2025 --- ### Not As Useful - Overall rating: 3/5 - Reviewer: Micki D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Meh! Could be better if the people who actually deal with the schedule, were the admins instead of the GM (wth??) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros That I can see who schedules as well as schedule myself. #### Cons I was originally the Admin and then all of a sudden I can't make changes. The General Manager, who has absolutely nothing to do with the schedule or otherwise, is now the admin. Can't get it changed back. That is not a job under his title, that is mine. I can't make it effective for us to work with our schedule, so it's good, but more bad bcuz I can't help carriers or change the format of the schedule to what my facility needs. #### Reasons for switching to Opendock Company did it, not individual facilities. --- ### 5/5 stars for open dock - Overall rating: 5/5 - Reviewer: Juan G. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Opendock has made work a lot easier to manage and organize the docks in the warehouse. We can actually see who has an appointment and who doesn't. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how you can manage your appointments with ease and include crucial information that will help check them in or have the driver check in themselves. Booking has also been easy for carrier to make. Learning the system is easily and simple. Does take some adjustment but after a couple days it's easy. #### Cons currently there isn't anything that i don't like about opendock. If i had to choose one thing to be picky about is the yard management don't come included but that's understandable. #### Vendor response Thank you for sharing your experience! We’re glad to hear Opendock has made it easier to manage appointments, streamline carrier booking, and keep dock operations organized. We appreciate your note on yard management as well. While it’s not included in the core product, we’ve expanded with YMS and SmartGate to support full yard and gate visibility. Your feedback helps us grow, and we’re grateful for your partnership! Replied October 2025 --- ### Organization of Appointments made easier - Overall rating: 4/5 - Reviewer: Kimone A. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with open dock has been good, helps us to manage our appointments in advance and plan our labor daily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Carriers are able to book appointments according to the appointment slots available. Which is efficient as this eliminate the exchange of emails. #### Cons Carriers sometimes have difficulty rescheduling appointments, they ten need to reach out to us to reschedule their appointments. #### Vendor response Thank you for sharing your experience. We’re glad to hear Opendock has helped simplify appointment booking and reduce back-and-forth emails. Regarding the rescheduling challenges, this may be due to how the reschedule option or lead times are configured on your account. Please don’t hesitate to reach out to your Account Manager or contact our support team at support@opendock.com so we can review this together. We’re also working on new enhancements like appointment reminders and reschedule prompts based on ETA updates, which will make the process even smoother. Your feedback is invaluable in shaping these improvements. Replied October 2025 --- ### Easy Navigation Customization - Overall rating: 5/5 - Reviewer: MEGHAN A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. satisfactory makes my job easier I can multitask when I need to and the fact that i can change colors to ones that are lighter and easier on the eyes is literally everything. I have a stigmatism and this helps so much. I'm very greatfull. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros love the fact that this app is easy to navigate and the tutorials are very informative would highly recommend , plus you can customize so many things. -Meghan A. #### Cons Sometimes lags and doesn't save the information i just put in but overall seems to fit in great with my everyday work needs. #### Vendor response Thank you, Meghan, for your kind words and recommendation! We’re glad Opendock is easy to navigate, the tutorials are helpful, and the customization features make your day-to-day work easier. It’s great to hear the color adjustments have been especially helpful for you. We also appreciate your feedback on the lag and saving issue and are always working to improve performance. Your input helps us continue making Opendock better. Replied October 2025 --- ### Opendock has been a game changer! - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Opendock has helped us to spend less resources managing appointments and increased scheduling efficiency at our facility. We couldn't be happier with the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy the comprehensive dashboard allowing an overall view of the day's scheduled activities at a quick glance. I also like the reporting capabilities that are easily exportable allowing us to share key metrics with our partners. #### Cons I wish there was an option to limit access to a particular customer within a carrier's login at a specific facility. The issue we run into is there are multiple vendors housed within the same building so we sometimes have a carrier book an appointment under the incorrect dock. #### Vendor response Thank you for sharing such thoughtful feedback. We are glad to hear the dashboard and reporting tools are making it easier for your team to manage activities and share insights with partners. It is great to know Opendock is helping you save resources and increase scheduling efficiency. We appreciate your partnership and input as we continue to refine the platform. Replied October 2025 --- ### Helpful but Could Be Smoother - Overall rating: 4/5 - Reviewer: Noorul A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Opendock has been pretty good. It makes managing deliveries and tracking orders much easier, and I like how it keeps everything in one place. There are a few small issues like occasional slowness or confusing features, but nothing too major. Mostly, it’s been helpful and saves me time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really liked that Opendock is pretty easy to use and makes tracking deliveries simpler. It saves time and I don’t have to keep calling around to know where things are. Sometimes it’s a bit slow, but overall it helps a lot. #### Cons The thing I liked least is that sometimes Opendock can be a bit slow or laggy, especially when there’s a lot of data. Also, a few features are not very intuitive, so it takes some time to figure out. #### Vendor response Thank you for sharing your experience! We’re glad to hear that Opendock has made it easier to track deliveries, save time, and keep everything in one place. We appreciate your feedback on speed and usability, and we’ll continue working on improvements to make the platform even smoother. It’s great to know Opendock has been a helpful tool for your day-to-day! Replied October 2025 --- ### Fabulous platform that is very effective - Overall rating: 5/5 - Reviewer: Amy M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very effective, friendly, and helpful customer service. I started using Opendock this year and have found it easier to navigate than other platforms that we utilize. Extremely happy to have this platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment management is very user friendly. Whether you are booking an appointment, changing one or even collaborating with others to accomplish tasks. #### Cons Having to continually reset my dates on the Search appointments page. Wishing there was a "quick" login when I bring up the platform. #### Vendor response We really appreciate you sharing your experience with Opendock. It’s great to hear the platform has been easier to navigate and that our customer service has been helpful. We’ll note your feedback about quick login and date resets, and our Product team will be working on persisting user preferences and filters soon. Thank you! Replied October 2025 --- ### Useful tool - Overall rating: 5/5 - Reviewer: ANGELICA G. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is easy to handle and helps improve work efficiency. It should always be implemented across all companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A great work tool. It’s important to pay attention to when the BOLs are uploaded. It’s user interactive. #### Cons For now, everything looks good to me. Drivers should receive guidance to ensure accounts are created correctly. #### Vendor response Thank you for sharing your experience. It’s great to know Opendock is helping improve efficiency and making scheduling more interactive. We appreciate your recommendation and are excited to keep supporting your team’s success. Replied October 2025 --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Srijith S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really intuitive app, easy to use and of great help for warehousing. Easy to book appointments for carriers as well. #### Cons Would be better if they can do mutli account support for carriers that also need accounts for warehousing. #### Vendor response Thank you for the feedback. We've been doing a lot of thinking about how to best support carrier companies and create a better structure with roles (including the carrier/warehouse role). We'll be making improvements to this in 2026. Replied October 2025 --- ### Open Dock makes delivery management much easier - Overall rating: 4/5 - Reviewer: Dana M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using OpenDock for a few months and i would describe the experience as positive and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling is relatively easy. Most carriers know about it and so it is an easy transition to get them to schedule a delivery. I like that we can have multiple users and designations for users. #### Cons I wish that I could scroll easier in Open Dock. It also doesn't seem to update automatically without refreshing or logging back in. It seems to stay on the same day as the last which results in more scrolling and clicking on my part. Not a huge problem but it could be improved. #### Vendor response Thanks for taking the time to share your thoughts! We're glad scheduling has been smooth and that multiple users and designations are working well for your team. We hear your feedback on scrolling and refreshing, and our product team is exploring ways to make navigation and updates more seamless. It’s great to know your overall experience has been positive and helpful. Replied October 2025 --- ### Wonderful features with room for upgrade - Overall rating: 4/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Opendock has made scheduling and keeping track of trucking appointments easier. I like seeing how long a truck has been waiting and that the feature live updates for all users at the same time so there is no confusion on which trucks need to be completed and which ones are done. I do wish the cancelation feature would be updated - often we can accidentally cancel the wrong truck or a company will "cancel" then change their minds. It can clutter the board. Despite being able to take cancelled loads off of the screen, I still utilize this feature during shift change, and the appointments can look clogged with multiple accidental cancellations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The "BOL created" and "preloaded" features. #### Cons Only two hour-long appointments can be created in an hour slot and you cannot un-cancel an appointment. #### Reasons for switching to Opendock Company policy required a switch to opendock --- ### Recommendation of Opendock for proper scheduling - Overall rating: 5/5 - Reviewer: Ernie L. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good--we were rough at the start due to switching companies, but the more that we use Opendock, we are getting a stronger understanding of what it can do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the fact that we can have carriers schedule through Opendock instead of us having to do the schedule. With our past company, we would take emails and plot out the schedules ourselves but with Opendock, we don't really have to have that much interaction with the carriers--just instruct them where to schedule and what company to use on Opendock. #### Cons I don't like that we have to consolidate the schedule every time we want to keep vendors from scheduling too heavy during a day. For example, we have Coyote who tries to kill us with scheduling six trailers in one day. We have had to cut down the schedules/dock doors to try to limit the carrier from scheduling so heavy. I wish there was a way that a carrier was limited by Opendock to where they could only schedule 2 or 3 a day (set up in Opendock by us) to limit a carrier from trying to overkill us on trucks. There might be an option, but I have not really heard of a way to prevent this. This would save us some issues with our current situation. --- ### Love OpenDock! - Overall rating: 5/5 - Reviewer: Lona S. - Verified reviewer: Yes - Industry: Warehousing - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability for our carriers and vendors to self select open appointment times. Prior to subscribing, I had a person devoted to scheduling loads into facility. Great win and love being able to run reporting too. #### Cons Adding/removing docks, but it works smoothly now. --- ### Inbound Scheduling with Open Dock - Overall rating: 4/5 - Reviewer: Lorrie J. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Open Dock is incredibly easy to use and provides visibility throughout our organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use, provide visibility of inbound shipment throughout the organization. #### Cons Would like the ability to send confirmations (automatically) to more than one email address. --- ### Easy implementation with fast results - Overall rating: 5/5 - Reviewer: Tim R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Opendock for over a year now with very good success. We've saved time and money and stabilized our receiving department employee scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Opendock is a very intuitive system; very easy to set up and use with very little training needed. They are constantly adding new features which give us even more opportunities to improve our operations. #### Cons A scalable pricing program would benefit small operations. --- ### Opendock review - Overall rating: 5/5 - Reviewer: LIZBETH S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One week so far and this has been the best system i've been used. Easy to understand, make my job faster and organize, i love the way that i can calculate the time with each truck, so i can manage better al load for future pick up schedule. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Having an organize schedule for all my pick up. #### Cons Sometimes carriers are having issue for schedule some pick up for the next day when trying to do it after 3 pm. --- ### Open Dock Review - Overall rating: 4/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is great and I like that most carriers are familiar with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The flexibility of using it from my phone and desktop #### Cons The mobile version has login issues pretty frequently --- ### Incredible User Interface - Overall rating: 4/5 - Reviewer: Ankit G. - Verified reviewer: Yes - Industry: Warehousing - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Incredible user interface and appropriate features #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. The ease of navigating into the platform 2. Opendock features are very user friendly and easy to understand 3. It's very easy to register and create account 4. I like the way merchant records are saved resulting in scheduling the future appointments much faster. #### Cons Make it more colorful and attractive, is also a suggestion --- ### OpenDock is a great tool - Overall rating: 5/5 - Reviewer: Kevin D. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. use it almost daily for inbound appointments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UI is nice and user friendly. it works really well for tracking data and our daily operations #### Cons sometimes it can be a little slow loading --- ### 6 month review - Overall rating: 4/5 - Reviewer: Jaymie R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a great tool. The support team is quick to respond and offer suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros No more back and forth emails. Performance dashboard is a great tool. #### Cons unable to create different forms for different load types. The platform itself is easy to manipulate- carriers booking incorrect load types and docks intentionally to get a better delivery time. It's a struggle to get some carriers to use the platform. Internal team members have been apprehensive to embrace the software. --- ### Great service and product - Overall rating: 5/5 - Reviewer: Steven B. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is great! I have used it for a while and I love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps our appointments in order which is amazing. #### Cons Honestly nothing. It is very user friendly --- ### Opendock - Makes appointments hassle-free - Overall rating: 4/5 - Reviewer: Arif H. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, one can directly view the calendar and book the appointment without hassle. #### Cons In the updated version, selecting a warehouse sometimes gets challenging with the options auto-popping up --- ### An Amazing Experience - Overall rating: 4/5 - Reviewer: Ben C. - Verified reviewer: Yes - Industry: Warehousing - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. An overall great experience and a helpful tool in my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to easily pass along jobs to all employees. #### Cons Sometimes takes a long load time and freezes up. ## More reviews [Next reviews](https://www.softwareadvice.com/dock-scheduling/opendock-profile/reviews/?page=2) --- Opendock Reviews, Pros and Cons - 2026 Software Advice