--- title: "IT Glue Software Reviews, Demo & Pricing - 2026" description: "Review of IT Glue Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/document-control/it-glue-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / IT Glue Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) # IT Glue Review From $29-$44/month 3 plans Wondering if IT Glue is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview IT Glue 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Pricing Starting at $29.00 per user per month ### About IT Glue IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs. Wondering if IT Glue is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## IT Glue User Interface ## Popular IT Glue Alternatives Main Product IT Glue 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(202)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 3.99Customer support - 4.26Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [SuperOps](https://www.softwareadvice.com/it-management/superops-ai-profile/) 4.6 [(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/#reviews) Ratings Breakdown - 4.58Ease of use - 4.37Value for money - 4.77Customer support - 4.37Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(297)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.60Value for money - 4.67Customer support - 4.52Functionality Pricing Available upon request Get Price ## IT Glue Pros and Cons We analyzed 342 verified reviews for IT Glue to find out what actual users really think. Select to learn more Centralized And Flexible Documentation IT Glue provides a robust platform for organizing and managing IT documentation. Users benefit from easy access, customizable templates, version control, and integrations that automate processes. The system supports detailed documentation for both internal and client needs, helping teams stay efficient and consistent. Organized Client Data Access IT Glue centralizes client information, making it simple to store, categorize, and retrieve details about IT environments. Users appreciate quick access to client data, integrations with other tools, and features that support onboarding, transparency, and efficient support for multiple clients. Secure Password Organization And Sharing With IT Glue, password management is streamlined and secure. The platform enables safe storage, granular permissions, and easy sharing of credentials. Features like OTP support, audit logs, and integration with other tools help teams track, access, and manage passwords across multiple clients. Search Limitations And Confusion Searching in IT Glue can be frustrating due to inconsistent results, poor folder support, and unintuitive navigation. Users report difficulty finding documents, slow or inaccurate searches, and a lack of global search convenience, which complicates locating critical information quickly. ## IT Glue Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $29.00 per user, per month Plan includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 1 Data Source - 1-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists Read More Select $38.00 per user, per month Plan includes: - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - 2 Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement - Checklists Read More Enterprise $44.00 per user, per month Plan includes: - Cooper Copilot for IT Glue - Domain & SSL Certificate Tracking - IT Glue Library & Asset Template - Access, Audit and Version Control - Unlimited Data Sources - 2-Way PSA/CRM Sync - 1-Way RMM Sync - Automated account backup - GlueConnect - Engagement Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IT Glue Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of IT Glue Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Backup and Recovery Catalog Management Change Tracking Checklists Commenting/Notes Compliance Management Configurable Workflow Configuration Management Contract/License Management Credential Management CRM Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Documentation Management Document Automation Document Capture Document Management Document Review Document Storage Drag & Drop Encrypted Password Storage Event Logs File Management Forms Management For the IT sector Full Text Search Help Desk Management Inventory Management Inventory Tracking Issue Management IT Asset Management IT Asset Tracking IT Reporting Knowledge Base Management Knowledge Library Knowledge Management License Management Monitoring Offline Access Onboarding Password Management Performance Metrics Policy Management Real-Time Data Real-Time Notifications Relationship Mapping Reminders Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Search/Filter Secure Data Storage Self Service Portal Service Level Agreement (SLA) Management Single Sign On SSL Security Supplier Management Support Ticket Management Support Ticket Tracking Tagging Task Management Templates Text Editing User Management Workflow Automation Workflow Management ## IT Glue Integrations Autotask PSA Integration rated 4.3 from 49 reviews ConnectWise PSA Integration rated 4.5 from 41 reviews Datto RMM Integration rated 4.5 from 40 reviews Microsoft 365 Integration rated 4.4 from 31 reviews Kaseya VSA Integration rated 4.2 from 17 reviews Kaseya BMS Integration rated 4.4 from 15 reviews See all 49 integrations ## IT Glue User Reviews ## IT Glue customer ratings - Overall rating: 4.6/5 - Total reviews: 342 ### Rating distribution - 5 stars: 234 reviews (68%) - 4 stars: 98 reviews (29%) - 3 stars: 9 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.4/5 - Customer support: 4.4/5 - Functionality: 4.5/5 --- ### Best IT Doc Mgmt Tool - Overall rating: 5/5 - Reviewer: Mike E. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive and not really anything negative to say. Been using for 6 years in my own business and 10 years total. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the integration it provides with Autotask and Datto RMM. Relatively streamlined and simple to locate documentation from multiple areas. #### Cons Has a slight learning curve and the end customer MyGlue service also has a learning curve as far as administration goes. --- ### Reliable, Feature-Rich, and Easy to Use - Overall rating: 5/5 - Reviewer: Cheri R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with IT Glue has been excellent. It makes documentation efficient and accessible, which directly improves both internal operations and client support. The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT Glue is very intuitive, and I especially appreciate how easy it is to link assets to applications and services. The platform continues to improve with useful features, and the available APIs make it highly adaptable. #### Cons Honestly, I can’t think of any significant downsides. Compared to other documentation platforms I’ve used in the MSP space, IT Glue stands out as top tier. #### Reasons for switching to IT Glue We switched from ConnectWise + OneNote to IT Glue for centralized, structured documentation with integrations, security, and search that save time and reduce errors. --- ### Overall disappointed - Overall rating: 3/5 - Reviewer: Joel L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. #### Cons The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. #### Reasons for switching to IT Glue We had heard about how great IT Glue was from our research but the high-cost kept us away. We looked at alternatives but found nothing comparable. Finally we decided to go ahead, based on reviews and IT Glue marketing. Particularly, the MyGlue product (designed for client use) was a big reason we bought, as we felt it was a tool we could use and even monetize in our client base. Unfortunately, that product was a very big disappointment. --- ### ITGlue is the best documenting tool - Overall rating: 4/5 - Reviewer: Thanya G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great, it is my go to place to find client's information and document every single detail about our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can have everything in one place, from documents, passwords to devices configurations. I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts #### Cons Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations --- ### Online repository - Overall rating: 4/5 - Reviewer: Richard R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Dependable online resource that can be utilized for several different aspects for clients that are supported #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Online repository for passwords, assets, contacts & several other vital items relevant to multiple clients #### Cons Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client #### Reasons for choosing IT Glue Connectwise knowledge base was not well integrated --- ### I can't say enough about what ITGlue has done for our company - Overall rating: 5/5 - Reviewer: Demetrius S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is an A- and ITGlue has definitely made our business more efficient. Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact ITGlue can be a one stop shop for everything documentation for our clients. IT allows us to support our clients and for us to scale as a business because we have SOPs and automation built in #### Cons I would say its Offline feature is limited and needs improvement. It only works with one browser and it is a bit of a process to get it setup #### Reasons for switching to IT Glue It just made sense given the ease of use and automations --- ### Love IT, Great Product - Overall rating: 5/5 - Reviewer: Terry S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. #### Cons I can't think of one. #### Reasons for switching to IT Glue It was out of date and we needed to get to something newer with better features --- ### THE GO-TO documentation platform for MSPs. - Overall rating: 5/5 - Reviewer: Jordan D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant. The API is fairly easy to work with excluding documents. One gotcha about customization means that in M&A, you will have very different version of the same concepts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros IT Glue allows for a large amount of integrations and customization from an asset layout. #### Cons Platform permissions could use an overhaul allowing for granular control without losing global consistency. #### Reasons for choosing IT Glue Cloudbased. Allows encrypted password storage including TOTP. Integrations with other tools allowed for some automation as well. --- ### IT Glue: Must Have for MSP's - Overall rating: 5/5 - Reviewer: Brittany P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop support in a timely fashion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access. #### Cons creating groups and utilizing them to assign specific access can cause issues. when adding vendor information, some of the required information is not recorded and causes errors when trying to save the vendor. #### Reasons for switching to IT Glue IT Glue integrates with all resources that we want to use. --- ### Top-Tier IT Documentation - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great source of truth for each customer. The ability to export all data on a customer-basis is also beneficial. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error, thus saving us time. #### Cons Would like a way to sync IT Glue to a SharePoint library. Although this would be a difficult task considering permissions, we would even consider starting a new SharePoint library just for this feature, which will allow us to have our customer documents synced to a subsequent library in SharePoint, which our team typically produces documents from in the first place. #### Reasons for switching to IT Glue Excel and MS Access are basic tools that require development and customization that we don't necessarily have the resources to keep investing in. --- Showing 1 - 10 of 342 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) ## IT Glue Popular Comparisons [N-central vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/solarwinds-n-central/)[N-sight RMM vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/msp-rmm/)[Syncro vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/syncro/)[NinjaOne vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/ninjarmm/)[ConnectWise PSA vs IT Glue](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/it-glue/)[Freshservice vs IT Glue](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/it-glue/)[Zoho Assist vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/zoho-assist/)[Autotask PSA vs IT Glue](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/it-glue/)[JIRA Service Management vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/jira-service-management/)[Datto RMM vs IT Glue](https://www.softwareadvice.com/patch-management/datto-rmm-profile/vs/it-glue/)[Auvik vs IT Glue](https://www.softwareadvice.com/observability/auvik-profile/vs/it-glue/)[TeamViewer ONE vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/teamviewer/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/it-glue-profile/alternatives/) ## Other Top Recommended Document Management Software [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (1022) Recently recommended **13** times [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **13** times [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (144) Recently recommended **12** times [Conga Composer](https://www.softwareadvice.com/cms/conga-document-generation-profile/) **4.4** (118) Recently recommended **7** times Stuck Between Options? 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