About Nintex Process Platform

Nintex is a workflow management solution that caters to a variety of industries including energy, health and life sciences, financial services and government. It is suitable for departments such as customer services, human resources (HR) and information technology (IT). The solution can be deployed both on-premises and in the cloud.

Nintex provides features such as document generation, process mapping, a mobile app builder, custom form creation and process automation. API connectors allows the integration of data with third-party business applications such as HR, IT and customer relationship management solutions.

Nintex also allows users to extract and analyze information from unstructured data, as well as predictive anal...


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68 Reviews of Nintex Process Platform

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November 2019

User Profile Picture

Chadd from Insight

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

The Best Process Automation Tool on the Market

I've been an avid user of Nintex products since 2013. I started out as a basic user of the platform, to then building workflows and forms, to now consulting on it. Nintex is a really simple product to use. When you compare it other tools like SharePoint Designer Workflows/InfoPath, or even newer products from O365 like Flow/PowerApps, Nintex still stands above the rest. It's just a super simple product to use. A lot of the functionality is drag and drop. You can easily drag and drop controls into the designer. It's then easy to construct the settings within those action to fit your needs. The logic easily flows together. This can all be done without any in-depth IT experience. Any user in the company can be trained to use Nintex and create workflows and forms for their business needs.

Pros

The entire Nintex suite is unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile. This list goes on. Nintex can do it all.

Cons

To be honest, there aren't many things I dislike about Nintex. One complaint I hear a lot from clients is the pricing of the tool. It can be expensive, but like you always hear, you get what you pay for.

Reasons for Choosing Nintex Process Platform

In my personal experience. Comparing Nintex for other similar tools like PowerApps and Flow. Nintex is easy to learn and takes time to master. Anyone in your organization can get started building workflows and forms right away. Great product that I would recommend to any client.

January 2021

Jordan from NXO France

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

Simple workflow for everyone

Here are some process we have dematerialized : - Internal Purchase Order - Approval of none business working hours - Customer order approval - Availability planning resources - Employee Annual review - Word generation - Multiple forms of customer data creations

Pros

With Nintex, you can easily create workflows and forms. Without any software / development skills, you can create powerfull forms and workflows. For example, we have created a purchase order application that send email (lazy-approval) to manager asking their approval for the PO, and simply by answering the email, the PO can be approved of rejected. We are using Nintex inside our Intranet (SharePoint) platform. Features I like : - lazy approval - Word generation (based on data in SharePoint) - Call Webservice (simple query / update in another system) - History - Wysiwyg forms (and responsive) - And a lot more !

Cons

There is not so cons about Nintex (maybe it's pricing ?)

Reasons for Choosing Nintex Process Platform

During the first benchmark (few years ago). We have looked into K2 software (which was recently bought by Nintex). And we choose Nintex as it was answering all of our needs : - no additionnal server costs - on prem - unlimited workflows / forms

December 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

December 2019

Good product with poor account management

This review is for the Nintex Workflows on-prem server licenses. It does a better job than SharePoint Designer on the process automation in SharePoint and different applications/servers. However, due to the drama on the account management side and the higher pricing to the cloud, I will not consider implement it in the cloud environment.

Pros

The workflow design canvas also works as a documentation platform for the project release or even the audit review. With the purchase of license, we can create unlimited workflows with the old pricing model. We learned the new subscription model prices based on the number of workflows on the cloud, and the price is higher than what we would like to afford. I am glad that we only use Nintex Workflows in the on-prem environment.

Cons

The thing that I dislike Nintex most is their horrendous customer service. Within a year of the license purchase, I have been contacted consistently with 6 different account managers and ALL of them wanted to know our company and learn how we used Nintex!?! Initially I talked to them, then I realized every of them is new to Nintex and I just kept repeating the same conversation to different account manager! This company has high employee turnover rate and is very unorganized. They provided me a wrong quote and blamed it to an employee no longer with the company. Though the quote had not expired, Nintex refused to honor it. After we paid. the tech support also issued our renewed server licenses to a wrong person... There is so much drama on the account / license management side of Nintex, which really ruins the reputation of their products.

June 2020

Gary from Christchurch City Council

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Review of Promapp

Only used Promapp so the overall experience for that is very good. We are documenting process to ensure staff (and the organisation) know what they are or should be doing, to training new people, to capture institutional knowledge, and of course push accountability for process and Risks into the right business area and to the right people

Pros

Ease of use, presentation of content (except Risk Module), the methodology for content

Cons

Administration tasks for updating Roles, Users, etc needs to have more bulk load and update functionality. The Risk module is causing a bad name within our organisation for Promapp in general. It needs work and our person who manages that module is already in discussion with our Customer Success Manager

Reasons for Choosing Nintex Process Platform

Refer to the "Pros" question previous, and include cost.

July 2020

Jacob from Team Synergi

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Easy to Use Process Automation For Quick ROI

Pros

It's an easy interface compared to other low code tools that does make it quick to use and quick to learn.

Cons

Due to the simplicity of use, it's hard to build and manage very complex solutions in it. It can also suffer with performance at large scale.

November 2019

Karim from Skyitup GbR.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

November 2019

Powerfull but slow and with a lot of bugs

I was a huge fan of Nintex for the on premise SharePoint. But since my customers are moving more and more to Office 365 I'm becomming more reluctant because of the performance issues

Pros

Its possible to solve a lot of issues using Nintex without the need to code

Cons

The performance is very slow. Especially when using Nintex Forms for SharePoint online. We have a huge issue with user acceptancy because of this. Loading a form can take over 30 seconds. In addition there are a lot of frustrating issues in the designer: its not possible to modify or even to check the settings on references. You need always to start all over, if you want to change something. Sometimes configured actions brake without any reason.

Reasons for Choosing Nintex Process Platform

Because it was in the company before Powerapps and flows

December 2020

Matt from KCTCS

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

Nintex Workflow and Forms - Do you need the bleeding edge?

Generally positive. As a long time customer, we have been happy and successful with them.

Pros

The best thing about both the forms and the workflow is how you can get detailed and fine grained with it. It goes beyond generic

Cons

The pricing is increasing and the value is dropping over time. The basic and included features and functions of Office 365 are rapidly getting better and more inclusive of the types of things most solutions require (making forms look good and responsive, approvals, etc).

Reasons for Choosing Nintex Process Platform

K2 cost too much and the custom dev route would have been difficult and not sustainable for us.

July 2020

Ashish from Sharing Minds

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

July 2020

Great Product Easy to use

I used it for ten years it is a great solution to easily automate the most complex proceses

Pros

Ease of deployment Rich features Great Look and feel Easy for users

Cons

Sometimes Buggy Some of the features are limited In some cases easy deployment becomes complex due to unavailability of features and use of workarounds

Reasons for Choosing Nintex Process Platform

It was cheaper than K2 Easier to deploy than PowerApps and PowerAutomate

July 2020

Kelvin from Infocan

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

My experience on Nintex

using Nintex workflows actually helped fixed alot of bad habits in my company, for example the incorrect approval compliance, the waste of printing alot of papers and forms, which also saved alot of storage space just because we needed to keep some documents for a certain period of time

Pros

I have been using Nintex for a few years, love how great it is integrated with SharePoint, well considering that is where Nintex started;) during the years, I have digitallized a lot of my system within my company, e.g. the HR system I built using Nintex including leave hiring and onboarding. Also alot of different approval system within the company.

Cons

When using nintex with sharepoint, sometimes the permission settings between SharePoint and Nintex can be quite tricky, and may leads to some workflow errors for less experienced administrator, hopthere maybe some features in the future allowing nintex to deploy the permission to sharepoint automatically

Reasons for Choosing Nintex Process Platform

As above

Reasons for Switching to Nintex Process Platform

The lack of flexibility and its not as easy to customize

July 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

July 2020

Simple Workflow Management and Process Automation Platform

It allows you to create workflows and automate processes. Its integration with MS sharepoint is great. You need to consider main product which you are going to use as basis.My experience was based on MS sharepoint.

Pros

I used NINTEX integrated to MS Sharepoint and It allows us to automate some business processes very easy. Its integration with MS Sharepoint is great.

Cons

Workflow creating is not easy. You need to plan very firm at upfront. Also, its flexibility to modification and customization afterwards not easy.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2018

Tackle Large Problem With Ease

Nintex has given us chance to be more gainful. This instrument has a ton of in OOB capacity which not just causes us to control the measure of customization and furthermore enhances the time spent for any new element expansion. The item is adaptable and has part of intensity in itself which multifold when gets added to SharePoint out of box capacities. The item has a decent and solid work process demonstrate which is extremely dependable and furthermore gives chance to troubleshoot the issue. The item has been very much acknowledged by all end clients and they like the portable good element the best.

Pros

The extensive variety of work process ability which encourages incredibly to decrease customization in SharePoint. Any day to business capacity will be accessible in Nintex out of box.We have spent a great deal of cash and endeavors in tweaking part of SharePoint application. I wish we could have discovered this item previously with the goal that we could have dodged the customization. Making arrangements for Nintex is extremely vital, when we begun we figured we will improve the situation just 15% of the application yet now we figure we could have expanded that rate. Since client selection for Nintex is superior to any custom arrangements.

Cons

The UI still looks like minimal old and can be significantly moved forward. Thee organization is making a decent attempt however when analyzed against a few companions I see prerequisite of upgrades. In the event that you contrast and some other cloud based item you probably won't care for the look and feel which may be minimal old.

November 2019

Martie from Mint Management Technologies

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

2.0

Functionality

5.0

November 2019

NO CONTEST - seriously

My background: 3 years embedded 24/7 in the Nintex on-prem toolset building custom solutions in the financial services industry. During that time, Nintex became my go-to toolset for accomplishing the impossible. I was appointed to my current consulting position primarily as a result of that experience, and have functioned as a subject matter expert in this environment ever since. Nintex has recently been placed under pressure from PowerApps & Flow, but Nintex outstrips every other offering I've ever worked with in the automation game. No other product I've tried can handle the level of complexity Nintex handles with ease. Companies evaluate automation purely on price point, but they are unaware of the hidden costs PowerApps & Flow bring about. For example: if you want to roll out an app to the entire enterprise and all your clients, it would cost you 1 Nintex form and 1 workflow because the product is powerful / stable enough to combine the output of a dozen Flows into a single Nintex workflow, but if you build the same app on PowerApps / Flow, every single user needs to be individually licensed for those products. Bye bye cheap licences for non-power-users. This little nugget is seldom shared with people who hold the cheque books. Please share this with them, very loudly and from all the roof tops.

Pros

Its sheer, unadulterated power. I've built single Nintex workflows where a dozen Flows couldn't do the same job in the same time, with the same level of efficiency. I also found it far easier to learn than Flow - I still hate that POS. It's hands-down the most efficient automation toolset I've ever used.

Cons

It's obviously difficult to match the on-prem power in an O365 world and there are functions in the on-prem space I'd dearly love to see duplicated across, but we all know that everything has an opportunity cost. In order to get some of the awesome new functionality in the O365 space, some of my favourite toys may need to be sacrificed.

June 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2019

A good tool to automate your business processes

Nintex is generally a good tool. SharePoint with Nintex features seems even more attractive and satisfactory.

Pros

Nintex is really easier to set up and configure. For end users who are actually not good in programming and who do have any coding experience, Nintex is a great advantage so that they can go to SharePoint Platform and create their own workflows which allows to automate business processes. As an engineering team, we chose Nintex over default SharePoint Workflows, because it gives more functionalities to the basic SharePoint platform and it extends SharePoint with new features which are not currently available in SharePoint. Visualization and overall User Interface are really well designed, which allows for effective user experience.

Cons

However, the tool is not supported effectively, I would say. It has to be given more consideration and care when customers ask for help. This is just a kind advice to Nintex. The second of all, the performance is a bit slow and overall architecture is a bit complicated which it really makes it difficult to learn, implement and configure the tool over SharePoint. Nintex has also a lot of dependencies on SharePoint and this makes it difficult to scale effectively. For new releases, it could better if they notify the administrators, engineers in customer companies to be aware of the current changes, additional new features.

November 2019

Karen from Community Living Australia

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2019

Feedback from Daily User

Our business has massively benefited from the introduction of Nintex Forms and flow and have been able to take some of most cumbersome process and improve efficiencies significantly. We look forward to implementing some of the newer features in the future and possibly some other aspects of Nintex as a whole.

Pros

Simplicity in form creation, particularly with new version and the ease of linking to SharePoint lists. Love some of the new features I have seen and am waiting for everything to be in the SharePoint version. There are so many things i could say but as far as this type of product is concerned, in my opinion it is definitely the best.

Cons

Requirement to know code for some things. Most of it is there but when it comes to specifics then I find it hard to find the information I need to be able to achieve something. I also don't find help material logical and it takes a long to filter to find the exact answer to sometimes very simple questions. Also wish there were more workshop/training opportunities around SharePoint form creation and flow. Lastly, flow is extremely difficult to view and follow when they becomes large.

Reasons for Switching to Nintex Process Platform

Other products are limited, clunky to use with an not so great end product without a lot of work.

December 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

December 2019

Review for Nintex Workflow only

Overall Nintex workflow has allowed us to streamline several business processes (including RMA, Shipping document creation, etc. ) in our manufacturing environment. Site workflows have improved data transparency to business users and owners. Note: Nintex workflow might be a solution for Nintex to fix their license renewal process!

Pros

Visual workflow tool that is easier to use and troubleshoot that standard SPD workflows. In the past 3+ years myself and team have been able to achieve workflows that would not be able to be done with SPD: including pushing SP form data to word templates, site reporting workflows and interacting with excel spreadsheets.

Cons

Software is fine despite unexpected canceled workflows with poor guidance on why it canceled. Support / purchase and renewal process is not transparent. The renewal process is not straightforward and this year in particular we have gone through 5 different contacts (Nintex employees and Nintex 3rd party) to just renew our yearly license. Very confusing and frustrating for a simple process.

September 2018

User Profile Picture

Josh from Construction Management

Verified Reviewer

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

September 2018

Scalable Product

Outstanding.

Pros

Nintex neatly fills the gap between SalesForce and emailing a colleague... where a full scale workflow manager is overkill... but unmanaged communication isn't cutting it. For setup, Nintex eschews coding in favour of graphical workflow setups. Each node on the workflow as modular attributes and options that affect how the system works; as the administrator, it bridges your abstract workflow designs with implementing this product 1:1. The user experience is wild: if you implement this product properly, users will *never even know* they're using a workflow manager. Nintex's outputs are sent to users by email; users reply to that same email with custom action words like "approved" or "rejected" which pushes tasks or files to the next steps of the system. I have a lot of experience for technophobes and 'computer challenged' people... Nintex's genius is in talking to those end users like a memo from 1992.

Cons

The product is priced according to the number of workflows, not the number of users. It can be difficult to sell this product in small companies where the ROI is skewed by few users/ numerous workflows. For numerous users/ moderate workflows, this product sells itself.

December 2019

Caroline from Los Alamos National Laboratory/TRIAD National Security

Company Size: 10,000+ employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

December 2019

Nintex for SharePoint

Nintex is the foundation of our workflow structure across a large organization. We could not achieve our SharePoint design requirements without Nintex.

Pros

Much more flexible and customizable workflow solution for SharePoint. Much better form generator and much better customization for forms.

Cons

Limitations on form activity. Documentation of form customization is weak. Some features do not work as anticipated.

Reasons for Choosing Nintex Process Platform

Much more flexible and customizable workflow solution for SharePoint. Much better form generator and much better customization for forms.

Reasons for Switching to Nintex Process Platform

Needed more functionality from workflows and Infopath became unsupported.

November 2019

Minnie from Pilot Chemical

Company Size: 201-500 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2019

Wonderful... and then it Breaks

My overall experience with Nintex workflows has been a positive one. Even though I am experiencing the "failed to run" errors currently, all of my other workflows run and continue to operate smoothly. I continue to suggest incorporating Nintex workflows into our processes.

Pros

The Nintex workflows are amazingly intuitive. As long as you have a firm understanding of what you want to happen, the Nintex workflow can make it happen. The functionality is amazing.

Cons

The workflow breaks. Randomly. Failed to run, failed to start errors when there seems to be nothing wrong. I only see this issue in my most complicated workflow. All others run business as usually.

August 2017

Gary from Schnabel Engineering

Company Size: 201-500 employees

Industry: Civil Engineering

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Nintex has the best SharePoint product

Ability to create nice forms and complex workflows to create entire systems on SharePoint.

Pros

As far as the Workflow and Forms products for SharePoint, it has no equal in the SharePoint world. You can create custom and advanced forms and complex workflows to do nearly any job imaginable. They have a great community and there are many consultants available for anyone to work with Nintex programs. The customization and automation we were able to put in place with Nintex let our entire organization be more efficient .

Cons

It is an IT piece of software and therefore few users will be comfortable with using it. But as an IT professional or SharePoint admin that understands logic and flow, it's the best software available. Also the cost is expensive, especially with the subscription model.

June 2020

Demetris from Texas Health Resources

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

June 2020

Review of Nintex workflows on premise

Pros

This product is great for on premises SharePoint. It improves and expands the capabilities of SharePoint workflows significantly and allows for a lot of functionality that is not possible with the SharePoint 2010 workflows, plus you do not have to install the obsolete Workflow Manager in 2019.

Cons

I am glad that SharePoint on premises is still supported. This is where the strength of the software is.