Ease of use for document management. Simple change/update and associated approval processes.

To date, nothing. The software meet expectations.

SOLABS is central to our day to day work. It is a reliable system with many features to facilitate the document control and training assignment. We enjoy working with SOLABS team! They are fun and always treat us as valuable clients. We feel important and this is something crucial when it comes to select a EQMS. They continue adding more and more features and it's exciting to see what's coming.

The DCP feature is very robust. It facilitates the control of documents and allow for automation of tasks (with edit checks to indicate if similar process exist in the system). The training module integrated to document management module, the reports available in SOLABS Sharepoint are very useful and easy to produce, reminder notifications to managers for training of their employees, etc.

The layout (text display, actions buttons) could be improved. Also, it would be great to have the possibility to set pre-requisite trainings and training modules.

We were using a paper-based system for SOPs and forms, which required lots of running around the office retrieving outdated versions when we revised docs. We got this system to achieve positive control of quality documents, and also got a training system tied to the documentation system.

Coordination of quality document management system with training system. The core app provides for document creation, editing, review, and approval, and it will also allow you to set up training for each person. The training is tracked and can easily provide feedback to supervisors on the status of the training of their direct reports.

Lacks two key features (soon to be fixed): no back button and some lists don't alphabetize. The lack of a back button functionality sometimes requires several clicks and page refreshes just to go back one page. Some lists of individuals are not alphabetized, requiring long scrolling in a small window to find the name you want.

Very good collaboration and partnership. Problems are resolved promptly and supporting documentation always provided.

Customer service is excellent. The team is always available, open to ideas, collaborative and genuine. All of that allows for processes to be as close to individual needs as it can.

Some features are less configurable which implies having to fill out fields with information that is irrelevant. Also, I would add a touch of color to the overall system!

Helps us meet compliance and ensure organizational effectiveness.

Our company's experience with this EQMS application has been very positive. It has good functionality and user experience, performance, scalability, and security. We are also using the Change Control (P0036) process and found it easy to adapt from paper-based to the electronic process. It is a very stable application and backed with great customer support when needed.

Requires initial training, but once done it saves us time in the long term by using a well structured interface.

My overall experience with this product is in general positive. With Solabs QM10 you can share documents among all employees and manage the versions of these documents. Document review is made easier. Notifications can be customizable. Users can also acknowledge receipt and sign the document directly.

Easy to customize and use. Easy export of training reports. Makes Document retrieving during audits very easy.

It has some details missing that do not influence its performance, for example, some lists of individuals are not sorted alphabetically but numbered so you have to search one by one.

The fact that we can have centralized in one system our quality management as documents, change control, CAPA etc.

When you create new features to not forget to check if it is compliant with pharmaceutical GMP, 21 CFR part 11 especially because they release are for all the clients.

QM 10 is user friendly, customer service is great, the reports and other features can be customizable. It is a great tool for using so many indications.

I like everything about QM 10. The reports and other features can be customized, which is great!

- Electronic signature (useful for home office).- Ease of use versus equivalent software used in other divisions of our company.

- Seems fixed now, but the needs to restart ADLIB often was not efficient. - Reporting tool not always efficient - Who is trained on this SOP/Did all my direct report read that SOP?/etc. (maybe due to lack of training on the tool or setup)

Excellent- this tool has enabled us to significantly optimize our internal quality business processes!

The ease of configuration, deployment and end user experience! It is an excellent software tool!

NO negative feedback here! Love the software!

The system is user friendly, linear, and in continuous improvement (we saw multiple huge improvements in the last year). It's great for users management, training management, and document control and management. It's easy to manage and the team is very cooperative and open to suggestions.

Lacks few details that don't influence its performance but only its overall grade (which cannot less than 4/5).

Utilisation des contrôles des changements et des CAPAs

Suivi des dates dues. Les documents sont disponibles pour les utilisateurs. La gestion de documents est facilitée.

Rien. Pas vraiment de problème ou de point négatif.

We spent a lot of time looking around while SOLABS was in front of our face the entire time. All in-house users would recommend.