--- title: "Folge Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Folge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Folge is a good fit for you!" source_url: "https://www.softwareadvice.com/document-generation/folge-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Document Generation Software](https://www.softwareadvice.com/document-generation/) / [Folge](https://www.softwareadvice.com/document-generation/folge-profile/) / Folge Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/document-generation/folge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/document-generation/folge-profile/alternatives/) # Folge User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 104 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 86 reviews (83%) - 4 stars: 18 reviews (17%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I use it almost every day to create technical courseware, lab guides, and training content, and it has consistently helped me produce high-quality documentation efficiently. - It enables us to create and maintain professional-quality courseware at scale, and I genuinely can't imagine our content development process without it. - I can create PDFs, export quick HTML pages and markup I can throw into static docs sites, and it even has a direct Confluence integration that lets me add KB articles and ticket documentation in moments...so now my company is actually growing its internal processes knowledge base instead of just fixing tickets and having to figure things out again and again. ### Most mentioned cons - I don't particularly like the way Steps look, and prefer using Content Blocks if starting from scratch, but Steps be easily customized with CSS if exporting to PDF or HTML. - Sadly, when Clarify went EOL and Screensteps moved to a subscription model that was prohibitive for a single-user operation like mine, I was left scrambling for alternatives. - There is a lack of customization functions in the html output but nothing that a web programmer cannot do. ## Folge customer reviews Showing reviews 1-25 of 104 (page 1). ### Great product from a dedicated developer. - Overall rating: 4/5 - Reviewer: Joel D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Oleksii is very easy to work with. He's always looking for feedback. Wonderful developer and a nice app! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tons of value compared to monthly SaaS alternatives, and just as feature-packed. Huge time saver! #### Cons The UI is a bit buggy sometimes but it's a young app and the developer takes feedback seriously. A bug I was having was fixed within 1 day of emailing. Well worth the up-front investment for a Pro license. #### Reasons for choosing Folge Scribe's 5 license minimum is too expensive for a startup and how often we use it. It would provide better value if we had the 5 users to meet the demand. #### Reasons for switching to Folge Scribe's pricing is too expensive for a small shop like us. --- ### IT Person here, not a paid review, please help yourself hate your documentation less - Overall rating: 5/5 - Reviewer: Haliee H. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nothing less than 5/5 stars on all accounts. The continual improvement is just an extra bonus for software that has made my life wholly easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Folge is exceptional and stands apart from other pieces of software for several reasons. One, it is not a subscription-based license model. Two, the free version is plenty robust enough to tout it's value and make you investing in getting the paid version. Three, the click to capture feature is so convenient. Honestly, every small feature from customizations, cover pages, table of content, etc are quality of life improvements to the long and manual way I created my documentation before through various platforms. Lots of export options, local saves so I don't have to worry about data privacy, auto backups. It's all there plus some that I didn't know I needed. Plus, the founder is super responsive to questions! I am literally trying to convince everyone I work with and outside friends to start using this. #### Cons There is nothing that comes to mind at the moment, which is incredible to say. #### Reasons for choosing Folge The cost for value far exceeds the exploitative subscription based license model and limited (plus cloud only) features I saw with the alternative. #### Reasons for switching to Folge Snag-It may be good for capturing slightly advanced screenshots or videos, but making robust documentation with change tracking is not easy at all. Freedom of customization makes this so much better for me. --- ### Good product that helps create guide for users - Overall rating: 5/5 - Reviewer: Kraisit V. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Like this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Friendly User Interface and regular update. #### Cons Very Few. Probably about layout which I can adjust manually later. --- ### Folge Is Fantastic - Overall rating: 5/5 - Reviewer: Charlie D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10. I highly recommend Folge and have had many compliments on the guides I have created #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how simple and streamlined the process is to create pdf guides. The outputted PDF looks very professional and is very easy to customize too. I had a couple of queries and [sensitive content hidden] has replied very quickly to my emails and has solved any issue I had. I also love that it isn't subscription based. #### Cons I don't have any complaints / issues with Folge, It has been brilliant and saved me so much time and effort. #### Reasons for choosing Folge It Isn't subscription based and has a better trial period --- ### Easy and look professional! - Overall rating: 4/5 - Reviewer: Jiska M. - Verified reviewer: Yes - Industry: Maritime - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use and the instructions look professional. What I really like is that the support desk ([sensitive content hidden]) is open to input and feedback to improve the app and he responds quickly when you get stuck somewhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy but also flexible to use, you can design instructions in different ways as you wish. Tip: because of the many possibilities, check the manual on their website: https://folge.me/help/guide/ In addition, it is very easy to adjust instructions when there are changes. #### Cons There are some features that could be better or are missing, but I am already in contact with Oleksii about that and he is really willing to help to improve the app. #### Reasons for choosing Folge Easy to use and price did not match at Scribe. #### Reasons for switching to Folge Less possibilities in design, therefore price and quality ratio. --- ### This is the best software for preparing documentation. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the one time cost is a novelty in today's digital marketplace. Knowing that I own my technology/software gives me peace of mind as not only someone who does contract work on the side, but also has a company machine that I have to use for me daily driver. It is incredibly simple to use, even my less than literate users are able to now develop their own documentation outlines and have the IT team or someone else on their own team help to finish up the more technical side. This is the end all be all of documentation software for me and I will be using it exclusively for the rest of my career. #### Cons There is not much that I can complain about really. I would like their to be a mobile app or some kind of mobile connection that could be established to make creating tablet or smartphone documentation easier, but even then that's not really all that necessary. #### Reasons for switching to Folge Cost and useability. I could easily create a document for something that was in a browser window, but without paying a monthly or annual fee I was unable to record anything on my desktop. 50% of my workflow requires cmd line inputs and not being able to adequately take notes or screen shots of what I am putting in powershell or how we need to setup workstations makes those other products useless. --- ### Folge is easy to use and provides a lot of features - Overall rating: 5/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Solid, i have had hundreds of screenshots in a document before, and while it was large, performing some cropping helped reduce the size, but the fact that Folge keeps the original screenshot instead of over writing it with the crop has always been amazingly useful. I love that I can remove the crop and do it again if it does not provide all of the information, even if its a year later. Adding pointers, highlighters, and other information to images has been very useful, and the fact that its all hot keyed makes it even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the reasons we use Folge is because it is easy to use, the editing with hot keys are great, keeping it simple but providing a lot of useful features. #### Cons Honestly, not an issue with the software, but i wish i could output into our documentation platform. Currently i use the export to word, then copy that in and modify the formatting to fit within the documentation platform. The platform we use is not heavily used in the world, so its not really a worthwhile time investment to implement. I wish they would handle the import the word documents or another format that folge uses in a more reliable way so it was easier to bring them over there. #### Reasons for choosing Folge Hot Keys and simple functionality with a lot of ways to export the data, while holding on to the original data.Three suggestions for Folge... A cropping feature that removers a vertical or horizontal section of the screenshot, places a divider line (maybe something a little fancy that you can select like a tear), and brings both sides together. That way you can remove a lot of dead screen space between two parts that you are showing on the screen at once.Second suggestion, allow for gif recordings and editing. Many times a screenshot is good enough, but several times, i could remove 10-30 screenshots for one small gif. Even if it was selecting the screenshots in order and creating a gif off of all of the steps to turn it into one step would be very helpful. To expand on it, having gif export as an option would be helpful as well. Maybe the step title and description text can be placed around the various images in the gif by the designers choice.That brings me to the third one, keep the text box to add text to an image, but also add a box to place the title and/or description for the step in the image, and then give the option, if its in the image, to not place it in the export document. #### Reasons for switching to Folge Does not have the features and it is incredibly slow for documentation. --- ### Great Software, does exactly what you need - Overall rating: 5/5 - Reviewer: Scott L. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Folge has been Great, and I have even been in contact with the developer who is very responsive on email for support, and assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to take screenshots, number them, and mark them up from either within the app, or import is great.This product, while the name may be deceiving, at least in English, what you get is a sold workhorse program to capture steps, and create consistent quality documentation and step-by step guides. As an IT Manager, being able to produce these quickly and effortlessly is essential, and Folge comes through with flying colours. #### Cons I sometimes have trouble making the screenshots and the text fit nicely from page to page. #### Reasons for switching to Folge When Screensteps changed their licensing plan, and the way their software is used, I was very unhappy. I loved the simplicity, and consistent look and feel their product gave my documentation.I was so happy when I found Folge, because feature for feature, it even surpasses what I used to use, and I'm so happy to have found a tool to keep doing what I need. --- ### Amazing app. Much better than the more expensive alternatives. - Overall rating: 5/5 - Reviewer: Kenny L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Folge has been a game-changer for me and my business. As someone deeply invested in documenting standard operating procedures, I couldn't have asked for a better tool. It's rich in features, streamlined, and intuitive, making scaling my operations a breeze. The developer's dedication shines through in every aspect of the software, and it's clear they've poured their heart and soul into creating something truly remarkable. Folge has my full support and gratitude! #### Cons There are really no cons that I can think of. I just hope he continues to get new users so the software only gets better and better over time! #### Reasons for choosing Folge Cost was a huge factor and knowing that the developer is independent. I love supporting! #### Reasons for switching to Folge Scribe is too costly and not feasible for small businesses --- ### Awesome Tool - Overall rating: 5/5 - Reviewer: John A. L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are leveraging Folge to help simplify the creation of training documentation for both our clients as well as for our internal team. It's fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordable and feature-rich with capabilities that are superior to other far more expensive solutions. #### Cons Zero complaints. The developer cares and is always working to make the product better. #### Reasons for choosing Folge Blue Mango killed Clarify It and forced folks to adopt Screen Steps instead which is a far more expensive solution... #### Reasons for switching to Folge Clarify-It discontinued --- ### Great Product Great Team - Overall rating: 5/5 - Reviewer: Tristan T. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, I offered a suggestion last year to the dev team and in the new iteration they implemented it. Great to work with and they listen to their users #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use. I have used all the document generators i can find. They have limited steps often record way too much and the editing feature is cumbersome. This product fixes all that. Its great! #### Cons When deleting using the command. it takes you backwards not forwards in the steps. Would be better if it went forward #### Reasons for switching to Folge This program is way easier to use and navigate --- ### Folge builds tutorial step-by-step guides that are beautiful. - Overall rating: 5/5 - Reviewer: Rick P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Folge has brought together all of the apps that I was using to make tutorials into one compact, simple-to-use, productivity tool. I highly recommend Folge to anyone who needs to build attractive, detailed tutorials for others, but also as a way to remember how to do things for oneself! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how well it was laid out, and designed to be user-friendly. The left, middle, and right panes are as expected, and the Folge app is very intuitive and easy to use. #### Cons I can't find anything I don't like about this application. The only suggestions would be to have a Dark Mode, and maybe user notes that are strictly for the tutorial creator, and are not part of the export. #### Reasons for switching to Folge Automating and notation of screen captures in Folge is outstanding! --- ### The Gold Standard Of Guide Creation - Overall rating: 5/5 - Reviewer: Jonathan I. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Couldn’t be better - I literally purchased a licence after using the trial for 5 minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are many things that I love about Folge, however the main feature for me is being able to easily create step by step guides with ease. The steps can either be added to the guide by using the built in capture tool, or images imported from a 3rd party solution. Within a matter of moments, you can add supporting text and export to a variety of formats for sharing. It makes producing a bug report, or basic user guide a dream! #### Cons There are a couple of features which I would like to see added, but those are certainly classed as 'wish list' items and do not prevent me from using Folge as is. The developers are exceptionally responsive and I know they have great plans for Folge moving forward. #### Reasons for switching to Folge Whilst it may capture fantastic screenshots, its capability at producing guides is lacking. --- ### Simple to use but powerful - Overall rating: 4/5 - Reviewer: Gary W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Very happy with Folge. I recommend it to everyone who needs to create step by step instructions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Quick and easy to use and does the job I need it to do #### Cons Some features were missing but the software is actively developed and good features are being added all the time. #### Reasons for switching to Folge Screensteps stopped doing the things I needed to do and became expensive with Saas type pricing. --- ### Folge For the Win - Overall rating: 5/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Industry: Food Production - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Folge has been excellent. I’ve been able to create three in-depth SOPs in the same time it would normally take me to create one, thanks to its sensible and intuitive UI. It has quickly become a go-to tool for streamlining documentation, delivering both speed and quality without compromise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Folge shines in its simplicity and efficiency. The ease of use makes it approachable right out of the box. It has strong customization options allowing users to tailor SOPs to specific needs. For the price, the value is outstanding. Delivering professional-level results without a steep investment of time or money. #### Cons At this stage, there are no drawbacks to note. The application has performed consistently well across different use cases, with no noticeable gaps or limitations in functionality. --- ### Folge = Fantastic - Overall rating: 5/5 - Reviewer: Chad P. - Verified reviewer: Yes - Industry: Program Development - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and the instructions provided made implementing this for our company a breeze. It does take a little of trial and error to figure the best way to do things for your documentation needs, but that is expected with any software. Also their support is super responsive and they take client feedback and better yet implement improvements based on it :) #### Cons Nothing in the offering that we have would I really look to change. --- ### Folge - better work flow, better documentation -- happier users - Overall rating: 5/5 - Reviewer: Rick T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I used Screen Steps from Blue Mango Learning before, and Folge provides all that Screen Steps provided but with a nicer interface and upgrade path. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very nice software to collect and document screen shot HOWTO documentation with built in image editing and text editor for the help steps. Work flow is fast and snappy so you can work through all your steps and then export it to multiple formats - many of which are presentable enough to hand over to the customer or client as is. #### Cons A little bit of a learning curve on how to setup and collect the screen shots. Thankfully I found this site, [sensitive content hidden] , which old me on the software. #### Reasons for switching to Folge They switched to subscription model and was way too expensive for us to continue using. --- ### Like meeting up with an old friend….but better - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered This app has been a Godsend, I’ve been trying to do manually what Folge does for a few years now and it’s been a time consuming, difficult and ultimately frustrating job. I cannot recommend it highly enough if you need to write up processes, instructions, guides and the like for your organisation. I’m heartened that the developer Oleksii releases regular updates to fix any bugs and add more functionality and I’m confident that the app won’t wither and die like Clarify. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since the demise of Clarify I’ve need an app that allowed me to create easy, engaging and eye catching documents to describe different processes in my organisation. I’m delighted to say that this app does all this and more. It has all the best bits of Clarify but with many added extras. The simplicity and speed with which i can work with colleagues to create wonderful documents is truly amazing. I showed the app to one of my team members and despite having no experience of using it they were able to create their first document in minutes, it really is that simple! #### Cons I haven’t come across any limitations with the software yet and as I’m going to be doing a lot of the same thing it’s unlikely that i will --- ### A super solid documentation builder - Overall rating: 5/5 - Reviewer: Dirk V. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The latest update to the software now allows multiple images to be accommodated in 1 step. This makes the process of putting together compact yet good documentation. #### Cons It took me a while to find the correct way of working vis-a-vis the previous (discontinued) software package. --- ### Really great software without any subscription. - Overall rating: 5/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is really great. You have a nice looking tutorial in a matter of minutes. Offcourse you can spent much more by adding textblocks. All my collegues are impressed by the looks of the tutorial I've made. It's so much better than making all the screenshots yourself and add them in a .word file. #### Cons By making screenshots of the active window it now still captures a tiny piece of the taskbar. Would be great if it leaves that out of the screenshot. #### Reasons for choosing Folge one time payment and the ability to capture any progress. Not just the browser through a plugin. . --- ### Quick and easy how-to guides in minutes. Great software. - Overall rating: 5/5 - Reviewer: Dawn B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent - easy to use and creates great looking guides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Folge has a very intuitive easy to use interface and creates beautiful how-to guides for our company. The developers are constantly adding new features and improvements. When my laptop died, they transferred my license to my new Mac without hesitation. Good service! #### Cons No cons - works very well for our purposes. --- ### Sharing knowledge is the key to success - Overall rating: 5/5 - Reviewer: Ágúst P. - Verified reviewer: Yes - Industry: Design - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a very easy program to use, very time consuming for instruction and to take screenshots while working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to convince other employees to create guides(instructions) for others. They can do it at the same time they are working, maybe extra 1-2min to set up the guide. #### Cons I would have liked to be able to share my guides more easier, but according to Folge's staff they are working on it. That being said, it is possible to share it via backup, so the option is there. #### Reasons for choosing Folge I was not able to use the free version, to test if the program was for me. The other one was much more expensive and did not have any extra features compared to Folge. The customer service is fantastic and all my questions were answered very quickly and well answered. --- ### Folge... The follow me software that works! - Overall rating: 5/5 - Reviewer: Ronnie H. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with this software is limited due to the time I have been using it, but during that time I have been very happy with the software. I have never had any unusual program closures or crashes, and the program has worked flawlessly and does exactly what it should do. It is really a great piece of software with caring and timeous support. What more can one ask for? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is very easy to use, is comparably inexpensive, and the backup support is excellent. Oleksii (the software creator) is very quick to answer any support queries that a person might have. The program is easy to use and the interphase is neat and very user friendly. #### Cons There isn't anything really that I dislike about the program, but if I could offer some suggestions, is that the end user has a little more customisation options regarding the output and capture options. --- ### Step by Step is easy! - Overall rating: 4/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent! The developer is responsive, helpful and timely. He's listened and added new featurs based upon my feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easiest way to create step by step end user documentation. Each step starts with a screenshot and goes from there. Folge has made it so easy to show the flow and to add annotations or descriptions. #### Cons Could look more like a Mac on the mac. But once you understand how it works it's not a big deal. #### Reasons for choosing Folge Price, OS, and ease of learning. --- ### Folge integrates with the work flow. Feels like it is making every step come alive. - Overall rating: 5/5 - Reviewer: Blaine W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered All positive. And the newest version makes it even easier to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fills a very needed software category. (Step by step explanations of complicated on-screen processes.) #### Cons The PDF printout choices didn't contain enough customization of formatting. ## More reviews [Next reviews](https://www.softwareadvice.com/document-generation/folge-profile/reviews/?page=2) --- Folge Reviews, Pros and Cons - 2026 Software Advice