--- title: "Folge Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Folge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Folge is a good fit for you!" source_url: "https://www.softwareadvice.com/document-generation/folge-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Document Generation Software](https://www.softwareadvice.com/document-generation/) / [Folge](https://www.softwareadvice.com/document-generation/folge-profile/) / Folge Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/document-generation/folge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/document-generation/folge-profile/alternatives/) # Folge User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 102 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 84 reviews (82%) - 4 stars: 18 reviews (18%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I use it almost every day to create technical courseware, lab guides, and training content, and it has consistently helped me produce high-quality documentation efficiently. - It enables us to create and maintain professional-quality courseware at scale, and I genuinely can't imagine our content development process without it. - I can create PDFs, export quick HTML pages and markup I can throw into static docs sites, and it even has a direct Confluence integration that lets me add KB articles and ticket documentation in moments...so now my company is actually growing its internal processes knowledge base instead of just fixing tickets and having to figure things out again and again. ### Most mentioned cons - I don't particularly like the way Steps look, and prefer using Content Blocks if starting from scratch, but Steps be easily customized with CSS if exporting to PDF or HTML. - Sadly, when Clarify went EOL and Screensteps moved to a subscription model that was prohibitive for a single-user operation like mine, I was left scrambling for alternatives. - There is a lack of customization functions in the html output but nothing that a web programmer cannot do. ## Folge customer reviews Showing reviews 1-25 of 102 (page 1). ### Great product from a dedicated developer. - Overall rating: 4/5 - Reviewer: Joel D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Oleksii is very easy to work with. He's always looking for feedback. Wonderful developer and a nice app! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tons of value compared to monthly SaaS alternatives, and just as feature-packed. Huge time saver! #### Cons The UI is a bit buggy sometimes but it's a young app and the developer takes feedback seriously. A bug I was having was fixed within 1 day of emailing. Well worth the up-front investment for a Pro license. #### Reasons for choosing Folge Scribe's 5 license minimum is too expensive for a startup and how often we use it. It would provide better value if we had the 5 users to meet the demand. #### Reasons for switching to Folge Scribe's pricing is too expensive for a small shop like us. --- ### Folge Is Fantastic - Overall rating: 5/5 - Reviewer: Charlie D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10. I highly recommend Folge and have had many compliments on the guides I have created #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how simple and streamlined the process is to create pdf guides. The outputted PDF looks very professional and is very easy to customize too. I had a couple of queries and [sensitive content hidden] has replied very quickly to my emails and has solved any issue I had. I also love that it isn't subscription based. #### Cons I don't have any complaints / issues with Folge, It has been brilliant and saved me so much time and effort. #### Reasons for choosing Folge It Isn't subscription based and has a better trial period --- ### Good product that helps create guide for users - Overall rating: 5/5 - Reviewer: Kraisit V. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Like this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Friendly User Interface and regular update. #### Cons Very Few. Probably about layout which I can adjust manually later. --- ### Easy and look professional! - Overall rating: 4/5 - Reviewer: Jiska M. - Verified reviewer: Yes - Industry: Maritime - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use and the instructions look professional. What I really like is that the support desk ([sensitive content hidden]) is open to input and feedback to improve the app and he responds quickly when you get stuck somewhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy but also flexible to use, you can design instructions in different ways as you wish. Tip: because of the many possibilities, check the manual on their website: https://folge.me/help/guide/ In addition, it is very easy to adjust instructions when there are changes. #### Cons There are some features that could be better or are missing, but I am already in contact with Oleksii about that and he is really willing to help to improve the app. #### Reasons for choosing Folge Easy to use and price did not match at Scribe. #### Reasons for switching to Folge Less possibilities in design, therefore price and quality ratio. --- ### This is the best software for preparing documentation. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the one time cost is a novelty in today's digital marketplace. Knowing that I own my technology/software gives me peace of mind as not only someone who does contract work on the side, but also has a company machine that I have to use for me daily driver. It is incredibly simple to use, even my less than literate users are able to now develop their own documentation outlines and have the IT team or someone else on their own team help to finish up the more technical side. This is the end all be all of documentation software for me and I will be using it exclusively for the rest of my career. #### Cons There is not much that I can complain about really. I would like their to be a mobile app or some kind of mobile connection that could be established to make creating tablet or smartphone documentation easier, but even then that's not really all that necessary. #### Reasons for switching to Folge Cost and useability. I could easily create a document for something that was in a browser window, but without paying a monthly or annual fee I was unable to record anything on my desktop. 50% of my workflow requires cmd line inputs and not being able to adequately take notes or screen shots of what I am putting in powershell or how we need to setup workstations makes those other products useless. --- ### Folge is easy to use and provides a lot of features - Overall rating: 5/5 - Reviewer: Jordan R. - Verified reviewer: Yes - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Solid, i have had hundreds of screenshots in a document before, and while it was large, performing some cropping helped reduce the size, but the fact that Folge keeps the original screenshot instead of over writing it with the crop has always been amazingly useful. I love that I can remove the crop and do it again if it does not provide all of the information, even if its a year later. Adding pointers, highlighters, and other information to images has been very useful, and the fact that its all hot keyed makes it even better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the reasons we use Folge is because it is easy to use, the editing with hot keys are great, keeping it simple but providing a lot of useful features. #### Cons Honestly, not an issue with the software, but i wish i could output into our documentation platform. Currently i use the export to word, then copy that in and modify the formatting to fit within the documentation platform. The platform we use is not heavily used in the world, so its not really a worthwhile time investment to implement. I wish they would handle the import the word documents or another format that folge uses in a more reliable way so it was easier to bring them over there. #### Reasons for choosing Folge Hot Keys and simple functionality with a lot of ways to export the data, while holding on to the original data.Three suggestions for Folge... A cropping feature that removers a vertical or horizontal section of the screenshot, places a divider line (maybe something a little fancy that you can select like a tear), and brings both sides together. That way you can remove a lot of dead screen space between two parts that you are showing on the screen at once.Second suggestion, allow for gif recordings and editing. Many times a screenshot is good enough, but several times, i could remove 10-30 screenshots for one small gif. Even if it was selecting the screenshots in order and creating a gif off of all of the steps to turn it into one step would be very helpful. To expand on it, having gif export as an option would be helpful as well. Maybe the step title and description text can be placed around the various images in the gif by the designers choice.That brings me to the third one, keep the text box to add text to an image, but also add a box to place the title and/or description for the step in the image, and then give the option, if its in the image, to not place it in the export document. #### Reasons for switching to Folge Does not have the features and it is incredibly slow for documentation. --- ### Great Software, does exactly what you need - Overall rating: 5/5 - Reviewer: Scott L. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Folge has been Great, and I have even been in contact with the developer who is very responsive on email for support, and assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to take screenshots, number them, and mark them up from either within the app, or import is great.This product, while the name may be deceiving, at least in English, what you get is a sold workhorse program to capture steps, and create consistent quality documentation and step-by step guides. As an IT Manager, being able to produce these quickly and effortlessly is essential, and Folge comes through with flying colours. #### Cons I sometimes have trouble making the screenshots and the text fit nicely from page to page. #### Reasons for switching to Folge When Screensteps changed their licensing plan, and the way their software is used, I was very unhappy. I loved the simplicity, and consistent look and feel their product gave my documentation.I was so happy when I found Folge, because feature for feature, it even surpasses what I used to use, and I'm so happy to have found a tool to keep doing what I need. --- ### Amazing app. Much better than the more expensive alternatives. - Overall rating: 5/5 - Reviewer: Kenny L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Folge has been a game-changer for me and my business. As someone deeply invested in documenting standard operating procedures, I couldn't have asked for a better tool. It's rich in features, streamlined, and intuitive, making scaling my operations a breeze. The developer's dedication shines through in every aspect of the software, and it's clear they've poured their heart and soul into creating something truly remarkable. Folge has my full support and gratitude! #### Cons There are really no cons that I can think of. I just hope he continues to get new users so the software only gets better and better over time! #### Reasons for choosing Folge Cost was a huge factor and knowing that the developer is independent. I love supporting! #### Reasons for switching to Folge Scribe is too costly and not feasible for small businesses --- ### Write Expressive Documentation Quickly and Easily - Overall rating: 5/5 - Reviewer: Kennon B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Folge works as a tool should. It gets out of the way and allows me to succeed in what I'm trying to accomplish. The beauty in Folge is that it works behind the scenes. You turn it on and then just work. It will be there documenting along the way. Let's say you want to show someone how to work on a spreadsheet process in Excel, or how to manage a YouTube channel, or MindMap an involved concept. Start Folge and then work away. After you are finished, hop back into Folge and you can add additional clarifying content to each captured step. Add shapes, text, numbered stepped, and even write copy that goes alongside each image. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a number of things that I like about this software, but the feature that I think is the most useful is the ability to record what you are doing as you work. Folge will capture screenshots as you click, and auto-create steps that you can then fill in the details for after you are finished working. This makes the overall documentation process so much easier and effective. #### Cons Folge is still relatively new software. There are rough edges, but I have no features missing that impede my ability to work effectively with this tool. Any feature, or thought, I've had has been quickly responded to by the developer. #### Reasons for choosing Folge Evernote has the ability to create shareable documents where you can outline images alongside text with on image annotations. The issue is that you have to capture these images yourself as you go and it's quite cumbersome to keep them organized as you are working and then have to lay it all out in an Evernote document later. Technically you could use Microsoft Word, or Apple Pages, too, but they would all be subpar for creating these guides. #### Reasons for switching to Folge I was using a piece of software called Clarify by the same company that makes ScreenSteps. However they decided to abandon Clarify and push people to ScreenSteps. However ScreenSteps is a significant monetary investment. --- ### Awesome Tool - Overall rating: 5/5 - Reviewer: John A. L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are leveraging Folge to help simplify the creation of training documentation for both our clients as well as for our internal team. It's fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordable and feature-rich with capabilities that are superior to other far more expensive solutions. #### Cons Zero complaints. The developer cares and is always working to make the product better. #### Reasons for choosing Folge Blue Mango killed Clarify It and forced folks to adopt Screen Steps instead which is a far more expensive solution... #### Reasons for switching to Folge Clarify-It discontinued --- ### Saves time and look professional - Overall rating: 5/5 - Reviewer: Guillaume C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm very happy because it's a huge time saver. Plus the outcome looks very professional with a table of content, a title for each page, etc. etc. It's also a good for my own image. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy. There are many personalization options and a lot of tools to highlight & comment the images of the tutorials I make with Folge. There are many export formats as well. #### Cons I've using it for 6 months now and I didn't see any flaws yet. #### Reasons for switching to Folge Powerpoint is too heavy and not specifically designed to make tutorials. It's possible but it's long and painful. --- ### Folge is a MUST for Guide Creation! - Overall rating: 5/5 - Reviewer: Stacey D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Folge has helped my department create clean, professional, and consistent looking guides. When I've needed software support, I've received a response and solution in a timely manner, minimizing loss of productivity at my workplace. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Guides are easy to create, either from scratch or screen capture, and I appreciate how PDFs can be previewed before being exported. It didn't long to learn how to use Folge, and I've recommended it to people in our department because of its quality and price. #### Cons I don't particularly like the way Steps look, and prefer using Content Blocks if starting from scratch, but Steps be easily customized with CSS if exporting to PDF or HTML. --- ### Over the moon Folge - Overall rating: 5/5 - Reviewer: Lauchie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s a terrific app that I can’t relate high enough, well priced compared to its competitors as well as easy to use, Turns an hour long chore into a 15 minute task I enjoy doing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating a step by step guide for all my employees, I’m from Australia and our staff retention rate is low so having an easy guide to follow helps streamline the induction process #### Cons The only gripe I have is that there isn’t an option to pay in AUD #### Reasons for switching to Folge Cost of using the application was ridiculous --- ### Folge - better work flow, better documentation -- happier users - Overall rating: 5/5 - Reviewer: Rick T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I used Screen Steps from Blue Mango Learning before, and Folge provides all that Screen Steps provided but with a nicer interface and upgrade path. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very nice software to collect and document screen shot HOWTO documentation with built in image editing and text editor for the help steps. Work flow is fast and snappy so you can work through all your steps and then export it to multiple formats - many of which are presentable enough to hand over to the customer or client as is. #### Cons A little bit of a learning curve on how to setup and collect the screen shots. Thankfully I found this site, [sensitive content hidden] , which old me on the software. #### Reasons for switching to Folge They switched to subscription model and was way too expensive for us to continue using. --- ### Like meeting up with an old friend….but better - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered This app has been a Godsend, I’ve been trying to do manually what Folge does for a few years now and it’s been a time consuming, difficult and ultimately frustrating job. I cannot recommend it highly enough if you need to write up processes, instructions, guides and the like for your organisation. I’m heartened that the developer Oleksii releases regular updates to fix any bugs and add more functionality and I’m confident that the app won’t wither and die like Clarify. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since the demise of Clarify I’ve need an app that allowed me to create easy, engaging and eye catching documents to describe different processes in my organisation. I’m delighted to say that this app does all this and more. It has all the best bits of Clarify but with many added extras. The simplicity and speed with which i can work with colleagues to create wonderful documents is truly amazing. I showed the app to one of my team members and despite having no experience of using it they were able to create their first document in minutes, it really is that simple! #### Cons I haven’t come across any limitations with the software yet and as I’m going to be doing a lot of the same thing it’s unlikely that i will --- ### Just buy it - Overall rating: 5/5 - Reviewer: Pat D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It just works - I have a set of saved guides that I have built over time to share with clients, and I can easily customize any of them for updates in software in or the operating system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a consultant who often needs to teach clients new skills, it's a great, simple, and fast tool to give them reference information. It keeps me from having to answer those "quick question" calls the day after a session. #### Cons I would love to be able to choose from a set of icons to drop in to a guide - even just built-in access to a third-party provider. #### Reasons for switching to Folge No longer supported --- ### Game Changer! - Overall rating: 5/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered My experience has been very pleasant. The support provided for this software is by far the best support I have ever received. They are extremely responsive and genuinely care about their product and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about this software is simply outstanding! The ability to create a guide in minutes with an intuitive interface, templates, screenshot editor and multiple export options is a game changer! #### Cons There is nothing I dislike about this software. However, If I could make one feature request, it would be to sync guides between devices. I have two Folge licenses associated with one email address. I use this application on two different computers. It would be awesome to work on a guide on computer A and open it on computer b. --- ### Great software for making KB articles - Overall rating: 5/5 - Reviewer: Wil S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Many export options and options to set default settings #### Cons Nothing really, overall the software is great. I wish I could sync guides between computers when I sign in, thought this would probably make the software more expensive. --- ### Very good all round software to help make software user guide - Overall rating: 5/5 - Reviewer: Krisada S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Very impressed and satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple user interface and minimal features allowing easy SOP setup for multiple people to work on one document. Practical features make it easy and fast to make help document. Multiple output format is very helpful especially Word and Powerpoint. #### Cons It will be superb if there are these features as well. 1) Automatic generation of short written instructions 2) Automatic language translation. 3) Sharing of documents between team member e.g. Google drive integration. #### Reasons for choosing Folge Ability to export as MS Word. --- ### Great app to create technical documentation. - Overall rating: 5/5 - Reviewer: Joan Albert a. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a great app to create documentation. Create html or pdf documents with all the documentation. It's easy to use. #### Cons There is a lack of customization functions in the html output but nothing that a web programmer cannot do. --- ### Was looking for an inexpensive way to expedite creating tutorials on Mac and PC - Overall rating: 5/5 - Reviewer: Yoshi K. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We are the Chemistry department of Washington State University. We use Folge to quickly create in-depth tutorials on a range of subjects from installing software to documenting complex processes for staff/faculty/student training. Folge has greatly expedited these processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bang for your buck. VALUE is the name of the game with Folge. We intended to use this for Mac-only (as windows has some basic built in tools), we ended up getting both versions, WELL worth it. The author is amazingly responsive and continues to develop features and crush bugs as they are reported. Not sure what else to say, outstanding product with as good of support as you could hope for from an independent developer. Respect to you [sensitive content hidden], keep it up! #### Cons 1 man show so support will never be what a larger group/company could provide but that said... that 1 man is SKILLED and takes great pride in his achievement - and it's warranted. Right Cons... despite being a solo dev our emails were responded to within 24hrs, still impressive for someone wearing all the hats. #### Reasons for switching to Folge We needed a mac soution (windows built-in tools good enough) but when we got Folge for Mac we quickly saw that we should have parity with Mac AND PC; additionally Folge is far more efficient so given the value of the mac+pc pack it was a no-brainer given how much time it saved us on EVERY tutorial. --- ### Folge fills the gap that the discontinuance of Clarify left. - Overall rating: 5/5 - Reviewer: Martin T. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It helps me get done now what I used to use Clarify for and that Techsmith Snagit cannot do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. One can start using it without spending eons in help doc. #### Cons Nothing worth mentioning at this time. I am happy with Folge's features for now. #### Reasons for switching to Folge Clarify is no longer supported. --- ### Nice program got tutorials - Overall rating: 4/5 - Reviewer: José G. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A very practical program that came to solve a serious problem in my professional life. With Folge I can easily create tutorials while watching training classes. #### Cons As I said before I don't like the way you move steps within the list of steps. Very buggy and annoying. I also think it would add value to the Folge feature to be able to move steps with sub-steps and move multiple selected steps. #### Reasons for switching to Folge Too expansive --- ### Happy customer - Overall rating: 5/5 - Reviewer: Botond Z. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Folge is my go to tool since I found it, and I find myself prone to make a manual instead of an email to simply explain features or create a fast "how to" document.It's so handy, that invisibly has improved the on boarding documentation of projects, speeding up the process by days with an increased quality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On screen capture, then the selection of the images. Very efficient, fast #### Cons Whatever I disliked in the past, the great customer service has resolved it in days. #### Reasons for choosing Folge I did trial to multiple software and I fell in love --- ### Creating Quick-Step Guides have never been easier - Overall rating: 5/5 - Reviewer: Flemming S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I spent less than 30 minutes on the trial before deciding to purchase Folge. Coming from a previous software application that has been discontinued, and most competitors being either limited or very expensive, Folge was the natural choice for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the ease-of-use and how easily it allows me to create a Step-by-step guide for customers by combing text, images and annotations to visually show customers how to perform specific actions. #### Cons The User Interface may not be as intuitive as the competitors but is a result of being multi-platform and takes only very little time to learn. #### Reasons for choosing Folge Folge being one of the few products that wasn't an online product or very expensive, my only alternatives were OpenOffice, MS Word, Apple Pages or using a plain Markup Editor (i.e. Typora or Ulysses). Folge had everything I needed; Screenshots with annotations, adding text, exporting into a number of file formats. #### Reasons for switching to Folge I started out with ScreenSteps and went for Clarify once ScreenSteps become an online-only and very expensive product. Unfortunately Clarify was discontinued and while still working, it may only be a matter of time before it does not. For a long time (2+ years) I have been on and off looking for alternatives but never found anything until I finally found Folge. ## More reviews [Next reviews](https://www.softwareadvice.com/document-generation/folge-profile/reviews/?page=2) --- Folge Reviews, Pros and Cons - 2026 Software Advice