

Shift4Shop Software
FrontRunners
About Shift4Shop
Shift4Shop Pricing
End-to-End eCommerce: Free for life ($0, US-Only) Basic: $29/month Plus: $79/month Pro: $229.99/month
Free trial:
Not Available
Free version:
Available
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Shift4Shop User Reviews
OVERALL RATING
Showing 1 - 5 of 116 reviews
Stephen
Verified reviewer
Time used: Less than 2 years
Review Source: GetApp
August 2016
Easy to use & great support
We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect.
Pros
The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.
Cons
They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase.
Megan
Company size: 11-50 employees
Industry: Printing
Time used: More than 2 years
Review Source: Capterra
December 2021
Good for the price
It's a decent ecommerce platform. Easy enough for beginners and best of all its free.
Pros
Shift4Shop (previously 3dcart) is a FREE website ecommerce platform. Unlike some of their competitors that charge you for every transaction, Shift4shop does not take a commission and they do not charge a monthly fee. It really is free, which is amazing. You do need to use their credit card processor, and the fee is 3%. But you will pay a CC processor no matter what, so ultimately the ecommerce website is still free. They have templates that are ready to go and are pretty decent. Updates are done automatically, so you don't need to be a techy to keep up (this was a concern when we previously self hosted and did Woocommerce). Ultimately we are happy and would recommend Shift4shop.
Cons
You have no control over some things. One time the entire website went down. Customer service told me I didn't even have a domain with them - even though it had been working and taking orders until the day before. And their customer service is not good. They are out of the country and have no control. Every issue needs to go to a different department. Which is not a big deal for small things, but when your entire website won't work and you have customers emailing and calling (and ultimately ordering elsewhere) losing an entire day because of poor service is huge. Once their error was fixed, there was no apology or explanation. Before we launch any advertising campaigns or send emails to our customer database I always check the site, to make sure it's working. So the free price does with a tradeoff. I calculated what places like Shopify would take per transaction, vs what I lost in one of being down and I am still way, way ahead.
Reasons for choosing Shift4Shop
Price. Shopify would be taking a cut of every sale. And my margins are already tight.
Reasons for switching to Shift4Shop
Woocommerce and Wordpress always had updates. Then plugins would stop working. And ultimately I don't have the skills or time to trace down every tiny issue all the time.
James
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: Less than 2 years
Review Source: Capterra
April 2022
Run as Fast as you can Forest! Run!
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for renewal payment after I have already closed my store! Simply put, this is bad software with a poor customer care staff!
Pros
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
Cons
Oh, the loss of money and our customers getting turned away online. Measures right up to the lack of response to do anything by the customer care and tech support departments!
Reasons for switching to Shift4Shop
Because we were losing hundreds of dollars per day! We worked hard to build our online presence only to be crushed by 2 months of technical issues that were never resolved until I changed platforms! Run away from this company!
Scott
Verified reviewer
Company size: 2-10 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
March 2022
Shift4shop Best FREE Shopping Platform Out There
Pros
Like the fact that its an entire platform like all the rest you pay for but its FREE!
Cons
Not found any as of yet any negative issues
Reasons for choosing Shift4Shop
Free service
Reasons for switching to Shift4Shop
Too expensive and hard to figure out
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
December 2019
Great Solution for Growing Online Sales
3dCart allowed our direct sale business to become an online business, with bells and whistles we thought would only be possible at a much higher monthly cost. We were able to develop a multi-state following, and offer incentives and loyalty programs, all for a very affordable monthly price. The headaches were minor in comparison to what 3dCart has done for us!
Pros
For a small, growing business with an ever-expanding product base, 3dCart meets the need for scalability, ease of adding product details, behind the scenes product management and point of sale tracking, giving a really good all-in-one place to track and grow without the heavy investment of some other popular solutions.
Cons
The printed reports are good, comprehensive, and useful; the ability to integrate them easily with other software is somewhat lacking; it can be done, but with some of the accounting software we tried, it was a difficult porting process. Customer service was as helpful as they could be, but many of our shortcomings became wish list suggestions for their developers.
Reasons for choosing Shift4Shop
3dCart offered more features for the price, except for possibly BigCommerce.
Reasons for switching to Shift4Shop
Too few products able to be listed for the cost - as our business expanded its product base, we couldn't afford EcWid.