Easy to use & great support

We wrote our own website prior to using 3dcart and when tablets & smart phones started to be a big chunk of the search & buying we had to do something. 3dcart's system is so much easier that writing code. You can have a product added within just a few minutes. The cost saving in time pays for it's self over and over again. Plus now it automatically adjusts for every size screen and type of device like the smart phones ect.

Pros

The program has just about everything we need and other stuff to grow into. The support people are great, they help us when needed and normally solve my issues and questions in a few hours or less.

Cons

They have changed over to a new platform last year but most of the knowledge base questions and answers are for the old platform. So the directions are misleading because stuff has moved around to different places on the site. They still allow use of the old platform and really should force customer's to use the new version and update the knowledgebase.

It is fairly easier program to operate.

We use it to enter in orders for our durable medical equipment. It allows us to print and/or email invoices instantly to our customers.

Pros

The way the format is set up. They have made several improvements over the last couple of years. Some good and some are not.

Cons

There is an Icon at the lower left of the program for messages. It cannot me moved to another part of the screen and no way to opt out of having that feature according to customer service. Also, when you accidentally enter an invalid password IT TAKES FOREVER for it to go blank so the password can be re-entered. It reminds me of the old dial-up response before high speed. And last it does not always import into our QuckBooks correctly and is time consuming to figure out why.

Solid Sofware with API Capabilities

Pros

opportunity to customize is not limited. We've been using 3D cart for about 5 years. I've been mostly happy with how it works. If you have some development background, that helps but is not required. The import/export features and the ability to have control over your site is where they shine. Customer returns are off -- you can return an order easy enough, but if you're returning single line items, it doesn't work -- you have to band-aid that part. Customer service is stellar. For the price, it offers a lot of functionality and opportunity for 3rd party integrations.

Cons

the actual back end phone order/customer service/returns etc needs tweaked.

#1 eCommerce Software

It is the ease of use which we at Ascend Tools really like. It is full of rich features like detail product listings (more than other platforms), SEO, optimization, integration with Google, ebay and others. Many modern and conventional templates; there is one for any kind of business. Almost unlimited number of payment gateways and many payment options; last one was Pay with Amazon in September 2016.

Pros

Integration with Google Sponsored product listing and upload.
The customer support doesn't rest until they have answered your question.

Cons

3dCart is open to new ideas and provides a web site to enter ideas too. But they are a bit slow in bringing in at least critical features.

My Experience With 3dCart

Site was pretty easy to set up but their support is excellent! Very knowledgeable and friendly. Whenever I have a problem, they jump on it and come up with a solution quickly, which is very helpful since i am a business man and not a programmer. Maintenance fee is very reasonable which helps the bottom line. Their online knowledge base is good but a little difficult to use since the options lack the detail to easily find your option. I had trouble setting up the merchant account and thought that better integration with Persolvent would help, especially explaining the different plan options. The Persolvent options gave me the inpression that the two companies were more turnkey without spending time over a week and a half to complete the integration. Ended up going with PayPal because the integration was much easier. Again, 3dCart's phone reps were very helpful and took charge of solving the problem for me. I highly recommend 3dCart if you are designing an E-Commerce site for your business.

Pros

Pretty easy to use

Cons

Integration to other services like Avalara and Persolvent .

3dCart does E_commerse BETTER

3dcart is one of its kind, i can always recommend this app to everyone that cares to build an online presence for their business. You will never regret using 3dcart. everything you need to sell online is on 3dcart!

Pros

using 3dCart you have great opportunity and access to everything you need for creating a complete eCommerce website, online store and blog on a free of charge basis

As an aspiring seller, you don't have to own a factory before you can begin selling products online. the dropshipping platform by 3dcart is awesome

There is a top notch SEO on 3dcart that helps you optimize your website to be seen by more visitors and consequently convert more of them into paying customers

within few minutes you can sign up and set up your account. then begin to customize it with the numerous tools already available on the platform to suite what you have in mind for your business

Cons

The liability to be bear by small/upcoming seller using the drop shipping avenue could be more strictly dealt with such that the seller don't have to go through a lot of rigor to settle dispute that has to do wit orders.

From a blank page to a full site the little home brew store that could!

This was my first experience with a web page. I had to start our on line store. I had little or no experience with this sort of thing. I am proud to say our site is very easy to use. If I have a question or problem Customer Support is right there to help. I would recommend this to any one who needs a on line presents. If I can do you so can you!

Pros

The choices and ease of use. The little clips that walk me threw something that I am trying to do for the first time.

Cons

Not having a little clip in certain sections to walk me threw the first time.
Wish you had more options like constant contact for news letters Then I would not need them and would be able to do it all in one spot.

Greatest Value Shopping Cart

I have used many shopping carts such as Shopify, BigCommerce, VirtueMart (Joomla) and Miva 9, and 3dCart is by far the best. Many users claim that Shopify provides good SEO - yes and no. I found out that this is because Shopify automatically fill in the meta tag fields, so a novice user does not have to worry about SEO. Most of these other platforms have many restrictions and more meant for novice users. For 3dcart, one has the flexibility to do anything and get the best out of the platform. I particular love the support and technical teams. They go all the way out to assist us, even to restructure the databases to accommodate our migration. To me, that's impressive. 3dCart includes many apps as standard for a low monthly price, whereas, many of these important apps such as customer management system, live chat etc are not included in most of these other platforms, and one would have to purchase the apps separately from third parties which may make the monthly operating cost very high. As a previous Shopify user myself, I've heard many disgruntle users over the high monthly costs and many are contemplating migrating. For me and my company, 3dCart provides the best value and I award it with 5 stars all round. Well done, 3dCart!

Pros

Easy to use, flexible, value for money

Cons

Setting up sub-categories can be a challenge

Big Upgrade from Yahoo

I was searching for a platform that had the bells and whistles which Yahoo merchant solutions missed so badly. I found it with 3d cart. They offer apps and plugins that are optional and paid elsewhere. Also, I have found their method of building options on products to be one of the most simple and time saving of any other platform - and I have used quite a few. Customer service is very responsive. They partner with great providers - i.e. FusionBot search has been wonderful in creating a custom solution for our site. Thanks, 3d cart, for saving me from the exorbitant fees and headaches Yahoo had me experiencing.

Pros

Full solution

Cons

hosting resources and bandwidth fees

I am amazed at how many good things 3D cart does.

Pros

It is feature rich. It does everything it should, and It even has modules that can be turned on that do even more. This is an excellent shopping cart and I now have three of them. Easy to use once you get the hang of it.

Cons

There are some things I would like to add, things I consider to be basic customizations, like the ability to add flat rate shipping at different rates per product. 3D Cart has for hire programmers to do it but for a steep price. I would like more affordable customizations.

Flexible software

I am very happy with the service. I like how flexible the software is. It is not just plug 'n play like a do-it-yourself site builder. If you know a little bit of programming you can really customize the appearance and functionality of almost every component of the site. The only reason that I didn't give 5 stars for 'support' is because the online chat is gone. I used to be able to chat with someone in real time but now there is never anyone available. I do always get a response but it is the form of an email and it's the next day. Sometimes, i have a quick question like, "I can't find XYZ.html and i want to edit it." The support staff is good though. I would not have my site without them They really taught me a lot about how this software works so that I can do things for myself.

Pros

Flexible. Good price.

Cons

Can't think of one.

Took two years to get ecomm site up and running

For our needs this was the best. None of the big three do absolutely everything. Requires lots of time and repetition to learn all the tricks, this is a deep program, but we have it do a lot and have it very customized.

Pros

Most everything is customizable if you can figure out how.

Cons

You will constantly run into something it doesn't do such as percentage pricing on options, but none of them do it all.

Great eCommerce platform

Pros

Our store website is built using the 3dCart platform. I really like how it tracks and give your detail information regarding the customers and their purchases. As a store manager you can really use this information.

Cons

The customer service chat takes a very long time to get responses at times. I should however mention that their staff is really knowledgeable!

Good Value

We have 2 store sites with 3dCart and it's been pretty useful. It's relatively easy to manage the backend of your store. It allows you to do all of the business basics, and most of the pro