--- title: "Amazon Pay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amazon Pay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazon Pay is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/amazon-pay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Amazon Pay](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/) / Amazon Pay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/alternatives/) # Amazon Pay User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 153 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 106 reviews (69%) - 4 stars: 39 reviews (25%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Amazon Pay is an online payment service provided by Amazon that allows users like me fast and easy checkouts by using our existing Amazon account information. - The payment process is fast and I can easily check my past transactions. - The ability to complete purchases with a single click, thanks to stored payment and shipping information, saves time and effort ### Most mentioned cons - Amazon pay is not as extensively used as other payment methods which make it unsuitable for business seekers to expand customers base. - I did not like the KYC mandatory for using pay balance to do upi transactions - The least favourite thing about Amazon pay is it's user interface which is not that much simple and sometimes may feel slow. ## Amazon Pay customer reviews Showing reviews 1-25 of 153 (page 1). ### Amongst the best Payment Service Software in the Market - Overall rating: 5/5 - Reviewer: Aditya S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with the software is amazing. I am using it almost daily for both personal and professional transactions and it has been wonderful. it is secure, fast and reliable and it is available on many sites, both national and international. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked how safe and secure it is compared to other similar products. We can use it for UPI transaction, add gift cards, recharge etc easily. It's worldwide availability is also one of the good thing about it. #### Cons Sometimes payment is slow and take time to process it. #### Reasons for switching to Amazon Pay It was not as safe and secure as Amazon pay --- ### Convenient way to pay but needs better reporting. - Overall rating: 5/5 - Reviewer: Vittal B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reduced cart abandonment for us on our B2B tools website and helped with our repeat customers. It’s a quick, no-fuss way for them to check out without entering payment info every time. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I appreciate how simple it is to add into our checkout process and that customers recognize it. Conversion rates jumped immediately. #### Cons The reporting dashboard is fairly basic. It’s difficult to dig into detailed transaction data, or extract custom exports, without jumping through some hoops. --- ### Review on Amazon Pay - Overall rating: 3/5 - Reviewer: Vunnam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I like the options and rewards provided by Amazon Pay but the User Interface is the worst. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The best thing about Amazon Pay is the rewards program they provide. With every transaction we will have a chance to get a reward. And also Amazon Pay has Amazon Pay Later which helps a lot. #### Cons The least I like about Amazon Pay is its User Interface. I can say it is the worst payments app interface. Everything is left unorganised and the app is very slow. --- ### Amazon Pay Review - Overall rating: 5/5 - Reviewer: Ethan B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Good if you are only buying stuff from Amazon (for me I buy my chemicals from a different seller, but my equipment from Amazon) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros How I can use it without putting my information in all the time. Also I like there financing options #### Cons I don’t love how it can’t be used seamlessly with other websites (eBay, and other online sellers that have a payment system) #### Reasons for choosing Amazon Pay Simple to integrate with Amazon products --- ### Great payment option - best digital wallet - Overall rating: 5/5 - Reviewer: Subhobrata S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, pretty satisfied with Amazon Pay. It's been my most used wallet for over 4 years now, and I love the convenience, speed and security that it offers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon Pay is quick, nearly fail-proof and very easy to use. Plus it offers tons of cashback, especially if you own a Amazon Pay co-branded card or are a Prime member. #### Cons It does not allow you to use Amazon Pay balance to make partial payments. Having to recharge the wallet inline during a transaction is an additional step and if I don't have sufficient balance in my Amazon Pay wallet then I would rather pay the balance with my saved card. --- ### Easily check out with amazon pay. - Overall rating: 5/5 - Reviewer: Emanuel C. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve noticed a significant reduction in cart abandonment since we switched to using Amazon Pay. It’s convenient and secure and could be easily paired with our WooCommerce setup. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's easy to manage book sales and donations on our site. The trust in the Amazon brand is really what helps with conversions. #### Cons It’s less flexible with channel subscriptions or split payments. For repeating supporters, we needed a hack. --- ### One Stop Solution For All Needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using amazon pay from last 5-6 years & it's never disappointed me even in slow internet connection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do most of my shopping from amazon & the integration between amazon pay & amazon is something incredible with tons of other feature like reminder to my other utility bills & various service it's provide through amazon platform #### Cons Nothing in major, But I am eagerly looking forward when amazon will add upi lite feature which will be really helpful for daily small usage transaction. --- ### Amazon Pay The coolest one - Overall rating: 4/5 - Reviewer: Mohammed A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Amazon pay has been very good as normal user as well as a business person, because of its integration with other applications. Amazon pay saved lot of time of payment, auto payments made life simplier and easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing which I liked the most about Amazon pay is it's integration with the amazon shopping application. It is super convenient for all types of payments from metro to flight tickets. #### Cons The least favourite thing about Amazon pay is it's user interface which is not that much simple and sometimes may feel slow. --- ### Convenient and Secure - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use along with great security. There are no additional fees for consumers when using the app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Servers are not busy as compared to other payment apps. Secure payment method. #### Cons Customer support and lack of rewards. Mandatory need of amazon account to get started. --- ### Payment platform - Overall rating: 4/5 - Reviewer: Abhishek P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Amazon Pay is helping a lot in making payments of utility bills, getting reminders of bills, and providing good cashback and coupons as well in return. The best thing is Amazon Pay Wallet Go which integrates with shopping websites for quick payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Extremely integrable on shopping sites for instant payments and release. 2. Utility bills can be made from one source platform without any platform fees being applied. 3. Amazon pay wallet is extremely helpful for instant and quick payments. #### Cons 1. Performance is little slow and take time for payment and connectivity. 2. KYC required for using amazon pay wallet. --- ### Best payments service - Overall rating: 4/5 - Reviewer: Chandrakeerthan P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with amazon pay is great.I have been using it since 2 years.Amazon pay processing is so fast and secure.I pay all my bills through amazon pay and the cashbacks i receive are more when compared to other payment apps.The scratch cards are more in amazon pay.Amazon pay is defintely a top notch application service when it comes to online payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The main best things about amazon pay is the cashbacks it provide.The payments can processed very fast and secure.Amazon pay is accepted by every website for payments.The user interface is beginner friendly and easy to set up.Amazon pay wallet is another best feature. #### Cons The amazon pay balance cant be used to send to any friends/bank accounts,even if user completes his full KYC.This should be changed so that everyone can use their amazon pay balance to send to their contacts/bank accounts. #### Reasons for switching to Amazon Pay As amazon pay is more secure and it provides more scratch cards than gpay. --- ### Payment with AmazonPay - Overall rating: 4/5 - Reviewer: Himanshu J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The experience is really good with Amazon Pay. It gives high number of cashbacks as well for small transactions as well. All kind of bills and payment can be tackled through amazon pay easily and it is very simple to integerate this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Very convenient way of paying all kinds of bills. 2. It is very secure and highly integrable with all other shopping apps. 3. Very fastest UPI platform just works with the swipe. #### Cons 1. Sometimes there are issues in generating the bill. 2. AmazonPay is not very popular among credit card billing and all. --- ### Great product - Overall rating: 5/5 - Reviewer: Amee P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is such an easy service to use. It makes my life ten times easier and allows people to have a more user friendly experience. #### Cons Sometimes it can freeze or be slow but that is very rare. It usually works exactly like it needs to work. --- ### Excellent service! Highly recommend - Overall rating: 5/5 - Reviewer: Nadine H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Exactly why I continue to shop with amazon. Customer service is 5/5! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and straightforward when on line shopping! #### Cons I haven’t had any issues with amazon pay --- ### Love it! Use it often :) - Overall rating: 5/5 - Reviewer: Mia A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good! They always notify me when a payment is due, I find the service to be very reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gives me the option to pay over 5 months which works better for me more than regular 12 month payment plans. #### Cons I can't think of anything I dislike - would be good if they gave an option of customising the payment plan length. :) --- ### easy pay - amazon pay - Overall rating: 5/5 - Reviewer: Aslam A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered very very good and easy,safe and perfect to pay within the second amount reached to receiver #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to pay......already having amazon id .so,easy to sign in and many more #### Cons known company so no problem ....amazon is ours --- ### Amazon Pay - Overall rating: 5/5 - Reviewer: LORI R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Use it on a monthly basis and is very easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an easy product to use for payments #### Cons I haven't found a downfall as yet on this product --- ### Excellent service - Overall rating: 5/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. really great service as you get the benefits of using amazon #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That you dont have to be an amazon to use the amazon pay when on other websites #### Cons you dont get updates on amazon about the delievery --- ### ""Shop And Pay Anywhere "" - Overall rating: 4/5 - Reviewer: Chigurupati K. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazon pay has different benefits to use like it is very convenient to use. And have multiple payment options. And integrated to many other softwares and trusted security. And the problems are separate application, some extra charges and interface of the application and lagging issues. And some data sharing and some extra transaction charges. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Now a days Amazon pay became a need for people for making online payments. Because it is very easy to use. And can earn different types of rewards by making a payment and can use rewards in various other payments. And we can pay bills and recharges using Amazon pay. And this is integrated to various online billing platforms to make online payments like book my show, Amazon etc ..So using Amazon pay is very easy. #### Cons The dislike about Amazon pay is that it does not have a separate application to make a payment, whenever we have to use Amazon pay we have to use Amazon application to make a payment. And the Amazon application interface is not good. And sometimes the application does not opens and lags some times --- ### A platform provides multiple services - Overall rating: 4/5 - Reviewer: Bandaru S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Amazon pay is better software for user in this we can easily transfer money and also by online products in this the order tracing also available it is useful to find your product places, Amazon provides services in small villages also. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros In this software we can use three different service they are online shopping, payments and prime videos, The Amazon online shopping is user friendly they can provide different brands with reasonable prices #### Cons In some cases fraud sellers or spam is not detected by the Amazon no action is taken on the spam, Some times the payment processing or recharges take few minutes for completing the payment --- ### A user friendly Payment Gateway - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. extremely good & delightful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Helps in providing a seamless and delightful shopping experience - Works on all devices - Accepted across large number of eCommerce Sites - Very useful to pay recurring monthly bills - Easy to set Amazon Pay Wallet or Amazon UPI Account - Great offers make it even more interesting - Very secure & trusted - Complete transparency - Great customer support through chat, phone #### Cons - They must provide an exclusive App for Amazon Pay - The App goes down when there are great offers and heavy discounts running - Wallet balance can't be added back to bank account #### Reasons for switching to Amazon Pay I found Amazon Pay better and more versatile --- ### A very powerful payment app with most of the payment options integrated. - Overall rating: 5/5 - Reviewer: Ananthu Krishnan s. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great payment application for daily use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We can make most of the necessary payments through amazon pay such as mobile recharge , water bill , electricity , etc. #### Cons Due to lot of features included , the UI is bit confusing and can't remember where is particular option can be found. --- ### A very specific option, but with great benefits! - Overall rating: 5/5 - Reviewer: César C. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered During the time I used Amazon Pay I had an excellent experience, it never failed me, I was always sure that the transactions were going to be secure, and very few companies can assure you of that. It is an excellent service to take into account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros From Amazon Pay you can always count on the trust and security that the company gives you when making transactions, it is a very transparent process that gives security to the buyer. The transaction speed is impressive, it works very fast from anywhere in the world. The integration with the Amazon store makes it the best option if you are a regular buyer of this digital store. In addition, it has many other tools that improve the experience, from payments to third parties, payments for vital services, etc. Amazon Pay is an excellent service, highly recommended. #### Cons Outside the Amazon store, it loses a lot of power because many web pages do not allow payments with this service. --- ### An Everywhere Payment Solution - Overall rating: 5/5 - Reviewer: Mohamed C. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A universal payment solutions that comes with plenty of user friendly features and accepts many payments methods, from bank accounts to credit cards. Amazon Pay is like many others in the industry compatible to many e-commerce platform; the fact that makes favourable to merchants and resellers. Amazon Pay is known to be secure, safe, transparent and detailed when it comes to tracking and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Amazon Pay is best known for its universality and simplicity; its features to track orders via visible steps and payments solutions or integrations make your shopping journey less complicated if not enjoyable. A number of ways to pay for your orders whether on websites, third party solutions or apps. #### Cons What I did not like is their FAQ based support: there is no human or in-person support who can handles your payment experience. No one will be there if things went wrong. One more thing, their policies are too strict, particularily for beginners; the fact that increases waiting time for payouts. --- ### Safe and secureway to pay for online purchases - Overall rating: 4/5 - Reviewer: Musonda K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a handy tool to have for making online payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the convenience and ease of making payments in a streamlined way. its also safer and secure as an online method of payment. #### Cons May not be available in most countries outside of Europe and USA/Canada. ## More reviews [Next reviews](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/reviews/?page=2) --- Amazon Pay Reviews, Pros and Cons - 2026 Software Advice