--- title: "Amazon Pay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amazon Pay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazon Pay is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/amazon-pay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Amazon Pay](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/) / Amazon Pay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/alternatives/) # Amazon Pay User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 153 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 106 reviews (69%) - 4 stars: 39 reviews (25%) - 3 stars: 6 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Amazon Pay is an online payment service provided by Amazon that allows users like me fast and easy checkouts by using our existing Amazon account information. - The payment process is fast and I can easily check my past transactions. - The ability to complete purchases with a single click, thanks to stored payment and shipping information, saves time and effort ### Most mentioned cons - Amazon pay is not as extensively used as other payment methods which make it unsuitable for business seekers to expand customers base. - I did not like the KYC mandatory for using pay balance to do upi transactions - The least favourite thing about Amazon pay is it's user interface which is not that much simple and sometimes may feel slow. ## Amazon Pay customer reviews Showing reviews 1-25 of 153 (page 1). ### Amazon Pay The coolest one - Overall rating: 4/5 - Reviewer: Mohammed A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Amazon pay has been very good as normal user as well as a business person, because of its integration with other applications. Amazon pay saved lot of time of payment, auto payments made life simplier and easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing which I liked the most about Amazon pay is it's integration with the amazon shopping application. It is super convenient for all types of payments from metro to flight tickets. #### Cons The least favourite thing about Amazon pay is it's user interface which is not that much simple and sometimes may feel slow. --- ### Convenient way to pay but needs better reporting. - Overall rating: 5/5 - Reviewer: Vittal B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reduced cart abandonment for us on our B2B tools website and helped with our repeat customers. It’s a quick, no-fuss way for them to check out without entering payment info every time. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I appreciate how simple it is to add into our checkout process and that customers recognize it. Conversion rates jumped immediately. #### Cons The reporting dashboard is fairly basic. It’s difficult to dig into detailed transaction data, or extract custom exports, without jumping through some hoops. --- ### Review on Amazon Pay - Overall rating: 3/5 - Reviewer: Vunnam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered I like the options and rewards provided by Amazon Pay but the User Interface is the worst. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The best thing about Amazon Pay is the rewards program they provide. With every transaction we will have a chance to get a reward. And also Amazon Pay has Amazon Pay Later which helps a lot. #### Cons The least I like about Amazon Pay is its User Interface. I can say it is the worst payments app interface. Everything is left unorganised and the app is very slow. --- ### Amazon Pay Review - Overall rating: 5/5 - Reviewer: Ethan B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Good if you are only buying stuff from Amazon (for me I buy my chemicals from a different seller, but my equipment from Amazon) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros How I can use it without putting my information in all the time. Also I like there financing options #### Cons I don’t love how it can’t be used seamlessly with other websites (eBay, and other online sellers that have a payment system) #### Reasons for choosing Amazon Pay Simple to integrate with Amazon products --- ### Great payment option - best digital wallet - Overall rating: 5/5 - Reviewer: Subhobrata S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, pretty satisfied with Amazon Pay. It's been my most used wallet for over 4 years now, and I love the convenience, speed and security that it offers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon Pay is quick, nearly fail-proof and very easy to use. Plus it offers tons of cashback, especially if you own a Amazon Pay co-branded card or are a Prime member. #### Cons It does not allow you to use Amazon Pay balance to make partial payments. Having to recharge the wallet inline during a transaction is an additional step and if I don't have sufficient balance in my Amazon Pay wallet then I would rather pay the balance with my saved card. --- ### Easily check out with amazon pay. - Overall rating: 5/5 - Reviewer: Emanuel C. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve noticed a significant reduction in cart abandonment since we switched to using Amazon Pay. It’s convenient and secure and could be easily paired with our WooCommerce setup. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's easy to manage book sales and donations on our site. The trust in the Amazon brand is really what helps with conversions. #### Cons It’s less flexible with channel subscriptions or split payments. For repeating supporters, we needed a hack. --- ### Safe way to pay - Overall rating: 5/5 - Reviewer: Manjot K. - Verified reviewer: Yes - Industry: Banking - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been good. It is fast, convenient, and works well with my Amazon account. 😊 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and saves time during checkout. I like that I don’t need to enter my card details again. It feels safe and secure. #### Cons Sometimes not all websites accept Amazon Pay. Also, it would be better if there were more cashback offers. --- ### One Stop Solution For All Needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using amazon pay from last 5-6 years & it's never disappointed me even in slow internet connection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do most of my shopping from amazon & the integration between amazon pay & amazon is something incredible with tons of other feature like reminder to my other utility bills & various service it's provide through amazon platform #### Cons Nothing in major, But I am eagerly looking forward when amazon will add upi lite feature which will be really helpful for daily small usage transaction. --- ### Convenient and Secure - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use along with great security. There are no additional fees for consumers when using the app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Servers are not busy as compared to other payment apps. Secure payment method. #### Cons Customer support and lack of rewards. Mandatory need of amazon account to get started. --- ### Payment platform - Overall rating: 4/5 - Reviewer: Abhishek P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Amazon Pay is helping a lot in making payments of utility bills, getting reminders of bills, and providing good cashback and coupons as well in return. The best thing is Amazon Pay Wallet Go which integrates with shopping websites for quick payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Extremely integrable on shopping sites for instant payments and release. 2. Utility bills can be made from one source platform without any platform fees being applied. 3. Amazon pay wallet is extremely helpful for instant and quick payments. #### Cons 1. Performance is little slow and take time for payment and connectivity. 2. KYC required for using amazon pay wallet. --- ### Good but still needs improvement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Sometimes better than paypal, very easy to use #### Cons Not supported everywhere, it still needs to be known #### Reasons for switching to Amazon Pay Paypal has sometimes high fees, so I wanted to try something different --- ### Best payments service - Overall rating: 4/5 - Reviewer: Chandrakeerthan P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with amazon pay is great.I have been using it since 2 years.Amazon pay processing is so fast and secure.I pay all my bills through amazon pay and the cashbacks i receive are more when compared to other payment apps.The scratch cards are more in amazon pay.Amazon pay is defintely a top notch application service when it comes to online payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The main best things about amazon pay is the cashbacks it provide.The payments can processed very fast and secure.Amazon pay is accepted by every website for payments.The user interface is beginner friendly and easy to set up.Amazon pay wallet is another best feature. #### Cons The amazon pay balance cant be used to send to any friends/bank accounts,even if user completes his full KYC.This should be changed so that everyone can use their amazon pay balance to send to their contacts/bank accounts. #### Reasons for switching to Amazon Pay As amazon pay is more secure and it provides more scratch cards than gpay. --- ### Great product - Overall rating: 5/5 - Reviewer: Amee P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is such an easy service to use. It makes my life ten times easier and allows people to have a more user friendly experience. #### Cons Sometimes it can freeze or be slow but that is very rare. It usually works exactly like it needs to work. --- ### Amazon Pay: A great advantage - Overall rating: 5/5 - Reviewer: Shreya M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Amazon Pay has been positive. It provides a reliable and user-friendly platform for online payments, offering features like cashback and rewards that enhance the user experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the seamless integration with the Amazon ecosystem, making it incredibly convenient for existing users #### Cons The limited availability of offline payment options compared to other digital wallets can be a drawback. --- ### Easy and safe - Overall rating: 4/5 - Reviewer: Ledio S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Make easy and safe a lot off payments , happy with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy and safe to use it, It allows users to make purchases using their existing Amazon account, eliminating the need to re-enter payment details #### Cons Fees for Merchants, charges transaction fees, which may be higher compared to some alternatives. --- ### Amazon Pay is Amazing! - Overall rating: 5/5 - Reviewer: Mikaela S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve been loving Amazon Pay. Super easy to use and great for transactions! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Super easy to use and navigate. Not complex and very user friendly! #### Cons I have no complaints. Amazon Pay only makes my life easier! --- ### easy pay - amazon pay - Overall rating: 5/5 - Reviewer: Aslam A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered very very good and easy,safe and perfect to pay within the second amount reached to receiver #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to pay......already having amazon id .so,easy to sign in and many more #### Cons known company so no problem ....amazon is ours --- ### Excellent service - Overall rating: 5/5 - Reviewer: Emma B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. really great service as you get the benefits of using amazon #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That you dont have to be an amazon to use the amazon pay when on other websites #### Cons you dont get updates on amazon about the delievery --- ### Amazing cashback with excellent wallet services - Overall rating: 5/5 - Reviewer: Raj K. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is the place to be if you want a well-managed wallet. Get the convenience of online payments and earn generous cashback too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Create a wallet with Amazon and enjoy unlimited generous cashback schemes ranging from bank offers, co-branded credit cards, and direct offers. 2. You can scan a QR to pay money at shops, pay to friends, transfer money, or get payments. 3. It is super easy to pay all sorts of utility bills, rent, recharges, premiums, buy tickets, make investments, make donations, and almost do anything you can think of from a never-ending list of options. 4. Repeat payments are more manageable with automatic links created for previous charges. 5. It reminds you to make payments on due dates. 6. You can check all the transactions in your wallet along with cashback received any money added. 7. There are various rewards in the form of scratch cards, featured prizes, and special schemes and quizzes. 8. You can link bank accounts with UPI or add all your debit or credit cards. 9. You can also gift with gift cards that can be loaded instantly. 10. If you have completed KYC, you will get the full features of the wallet. #### Cons 1. After a payment transaction, if you go back, it keeps showing the old payment screens, adding to the confusion. 2. You get many irrelevant cashback schemes too. Instead, the plans should consider explicit customer preferences. 3. You get endless emails and notifications for every small change in wallet activities. 4. Sometimes, bank payments get stuck, and you may get caught in awkward situations. 5. If you have already paid a bill on another platform, it keeps reminding you to pay. --- ### Amazon pay genuine review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I've had a terrific experience with Amazon Pay. I've been utilising it for two years. Processing with Amazon Pay is really quick and safe. I use Amazon Pay to pay all of my expenses because it offers more cashbacks than other payment apps. Amazon Pay offers more scratch cards. When it comes to online payment applications, Amazon Pay is unquestionably at the top of the list. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You may check out fast and easily using Amazon Pay without having to input your credit card number or shipping information. You only need your Amazon login information. - Security: By using Amazon Pay, your financial and personal information is secure. To prevent unauthorised access to your data, the website employs cutting-edge security measures. - Flexibility: Amazon Pay works on any website that accepts payments from Amazon to purchase goods and services. What you can purchase using Amazon Pay is unrestricted. #### Cons Even if the user completes his entire KYC, the Amazon Pay balance cannot be transferred to any friends' or bank accounts. This has to be modified so that everyone may send money to their contacts or bank accounts using their Amazon Pay balance.The software is fantastic, but the one thing I don't like about it is that not every merchant offers it. --- ### "Most proper and secure payment merchant website." - Overall rating: 4/5 - Reviewer: Mohammad A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #We can do payment for various thing like phone bill, credit card bill and many more.#We can convert money into gift card also.#Direct money transfer through scanner.#Only one Amazon account needed for using whole features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros #My experience with Amazon pay is really great and time saving.#It allows us to pay via UPI which is really so much fast and secure and easy to handle UPI.#It also provides us option to use Amazon pay later account so that advance amount can be used by us on-time.#Regular offers and deals were provided by amazon on Amazon pay payment.#As it is maintained by amazon so no trust issue, I can be sure about security of data and money also. #### Cons #Overall it is good , but its UI little bit not easy to use for new people. #There is no any single app for amazon pay so that we can directly use for only payment purpose. We must have to through amazon marketing app.#Heavy app sometimes takes time to render anything. --- ### A very powerful payment app with most of the payment options integrated. - Overall rating: 5/5 - Reviewer: Ananthu Krishnan s. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great payment application for daily use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We can make most of the necessary payments through amazon pay such as mobile recharge , water bill , electricity , etc. #### Cons Due to lot of features included , the UI is bit confusing and can't remember where is particular option can be found. --- ### A very specific option, but with great benefits! - Overall rating: 5/5 - Reviewer: César C. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered During the time I used Amazon Pay I had an excellent experience, it never failed me, I was always sure that the transactions were going to be secure, and very few companies can assure you of that. It is an excellent service to take into account. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros From Amazon Pay you can always count on the trust and security that the company gives you when making transactions, it is a very transparent process that gives security to the buyer. The transaction speed is impressive, it works very fast from anywhere in the world. The integration with the Amazon store makes it the best option if you are a regular buyer of this digital store. In addition, it has many other tools that improve the experience, from payments to third parties, payments for vital services, etc. Amazon Pay is an excellent service, highly recommended. #### Cons Outside the Amazon store, it loses a lot of power because many web pages do not allow payments with this service. --- ### An Everywhere Payment Solution - Overall rating: 5/5 - Reviewer: Mohamed C. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A universal payment solutions that comes with plenty of user friendly features and accepts many payments methods, from bank accounts to credit cards. Amazon Pay is like many others in the industry compatible to many e-commerce platform; the fact that makes favourable to merchants and resellers. Amazon Pay is known to be secure, safe, transparent and detailed when it comes to tracking and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Amazon Pay is best known for its universality and simplicity; its features to track orders via visible steps and payments solutions or integrations make your shopping journey less complicated if not enjoyable. A number of ways to pay for your orders whether on websites, third party solutions or apps. #### Cons What I did not like is their FAQ based support: there is no human or in-person support who can handles your payment experience. No one will be there if things went wrong. One more thing, their policies are too strict, particularily for beginners; the fact that increases waiting time for payouts. --- ### Amazon Pay is game changer for Indian E-commerce space - Overall rating: 5/5 - Reviewer: Nitish N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Superb and fast had great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Now its used by all online venders as well as off-line venders. Highly efficient and fast way of payment. #### Cons No cons as of now.Rewards/Coupons on each transactions must be choice based as like what user may used. #### Reasons for choosing Amazon Pay Because it fast and easy to understand in UI #### Reasons for switching to Amazon Pay It was not giving good reward and sometime money got stuck in between the transactions.. ## More reviews [Next reviews](https://www.softwareadvice.com/ecommerce/amazon-pay-profile/reviews/?page=2) --- Amazon Pay Reviews, Pros and Cons - 2026 Software Advice