--- title: "Barilliance Software Reviews, Demo & Pricing - 2026" description: "Review of Barilliance Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ecommerce/barilliance-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Barilliance Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/ecommerce/barilliance-profile/alternatives/) # Barilliance Review From $250/month 1 plan Wondering if Barilliance is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Barilliance 4.6 [(18)](https://www.softwareadvice.com/ecommerce/barilliance-profile/#reviews) Pricing Starting at $250.00 per feature per month ### About Barilliance Barilliance is the only personalized shopping experience platform you'll ever need. Barilliance enables eCommerce sites of any size to deliver a personalized shopping experience during every step of the purchase journey using personalized product recommendations, onsite personalization, and cart abandonment emails. Users can automatically configure multiple personalized cart abandonment emails, send back-in-stock emails, and more. Wondering if Barilliance is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Barilliance User Interface ## Popular Barilliance Alternatives Main Product Barilliance 4.6 [(18)](https://www.softwareadvice.com/ecommerce/barilliance-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.71Value for money - 4.94Customer support - 4.39Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [NiceJob](https://www.softwareadvice.com/review-management/nicejob-profile/) 4.9 [(203)](https://www.softwareadvice.com/review-management/nicejob-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.79Value for money - 4.91Customer support - 4.80Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [UXPressia](https://www.softwareadvice.com/customer-experience/uxpressia-profile/) 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.56Value for money - 4.79Customer support - 4.55Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [Personyze](https://www.softwareadvice.com/website-monitoring/personyze-profile/) 4.6 [(17)](https://www.softwareadvice.com/website-monitoring/personyze-profile/#reviews) Ratings Breakdown - 4.18Ease of use - 4.50Value for money - 4.56Customer support - 4.65Functionality Pricing Starting at $225.00 per month Get Price Alternative Product [SAP Customer Data Cloud](https://www.softwareadvice.com/identity-management/sap-customer-data-cloud-profile/) 4.2 [(9)](https://www.softwareadvice.com/identity-management/sap-customer-data-cloud-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 3.81Value for money - 3.50Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Jahia](https://www.softwareadvice.com/medical/jahia-dxp-profile/) 4.6 [(59)](https://www.softwareadvice.com/medical/jahia-dxp-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.22Value for money - 4.69Customer support - 4.36Functionality Pricing Starting at €1700.00 per year Get Price ## Barilliance Pricing and Plans Starting price: $250.00 per month Free Trial Free Version Basic $250.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Barilliance Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Barilliance Abandoned Cart Saver A/B Testing Account Based Marketing API Behavioral Targeting Campaign Segmentation Experience Management Products Recommendations Website Personalization ## Barilliance User Reviews ## Barilliance customer ratings - Overall rating: 4.6/5 - Total reviews: 18 ### Rating distribution - 5 stars: 11 reviews (61%) - 4 stars: 7 reviews (39%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.7/5 - Customer support: 4.9/5 - Functionality: 4.4/5 --- Have you used Barilliance and would like to share your experience with others? ### Best way to customize your content :) - Overall rating: 5/5 - Reviewer: Melissa C. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thanks to Barilliance we can show personalized content to our users in a easy way! #### Cons You have to be very patience to understand the overall structure of the platform. --- ### A great product with a great team behind it - Overall rating: 5/5 - Reviewer: Sahil G. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has full capabilities, we are free to dream up ideas and with the support of the Barilliance team we've always found an appropriate way to complete it. They add capabilities to our core team that would require at least 1 dedicated staff member completing ad-hoc tasks. So to conclude what I like about most about this product is that it is agile and fully capable. The recommendations engine itself has also always shown us revenue and results. #### Cons Nothing has come up so far, as we have the support of the Barilliance team I can't recall anything I don't like about the software. To get the most out of this software ensure that it has the right access to your codebase and work with the Barilliance team to ensure that it is the optimal setup. You'll get a lot more out of it due to their widgets loading faster and getting more valuable impressions in the user journey. #### Reasons for switching to Barilliance Using out of the box solutions in an e-commerce platform require heavy development which are both costly, time consuming and most importantly missing an AI algorithmic approach to recommendations. There's no comparison between an out of the box solution and Barilliance. --- ### Basic use of Barilliance - Overall rating: 4/5 - Reviewer: Francisco C. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has many options for use, but because of our type of website we barely use 20% #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The immediacy in the application of the rules #### Cons The available rules do not always adapt to the type of business --- ### A Marketers Best Friend - Overall rating: 5/5 - Reviewer: Joshua J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our organization had an issue with retaining customers and their attention not only when they were on the site, but it was also difficult to win them back to purchases after they had left. The Barilliance tool solves this first and formost. However, as we discovered more in the tool we were excited to use its personalization tool to have different messages for customers, intuitive product recommendations, and abandoned cart emails that kept our branding feel just like our promotional emails. Barialliance has the features and flexibility for our big site. Another daunting task that Barilliance tackled instantly was relevant cross-selling, up-selling, and product recommendations. Each page and visitor would be served with a unique product that was relevant to their browsing experience. This can be a tough task for a very large site with thousands of SKU's. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Prompt and helpful customer service - Dedicated account manager that always brings new ideas and ways to improve performance - Traffic segmenting tools to help send relevant messages to the right customer - Easy to use platform to make changes to your site on the fly - No coding or technical expertise required #### Cons - A bit heavy on the back end code side. Making mobile browsing speed a bit slower for the user - Creative design tools can be bulky and tedious, tech support is always available to help though --- ### It just works - Overall rating: 4/5 - Reviewer: Jonathon A. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use the recommendation engine both on site and via email. Both have worked very well. We are about to extend this into some cross sell and upsell activations on the cart page and add to cart sections on the site. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have tested several solutions similar to Barilliance and while it is not the slickest interface on the back end like others we have tested in the past, Barilliance has proven itself to just work and be reliable and so we continue to partner with its solutions. The customer service at Barilliance is one of the best in the industry. Well done. #### Cons Probably just the interface that needs some updating. It has been a while since I have logged in so this may have been updated already. #### Reasons for choosing Barilliance Reliability and quality of output from engine --- ### Brilliant software - Overall rating: 5/5 - Reviewer: Claud P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great, Not only the software is user friendly, the team behind it is just as good. From time to time, whenever i forgot something or stuck with an issue, the team always steps up and majority of times, even fix the issues for me. Perefect example of customer service done right!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very powerfull, the ability to create segments within seconds is just incredible #### Cons Nothing really. I guess if i have to be picky The fact that they are 10+ hours difference makes the scheduling of meetings a bit hard. #### Reasons for choosing Barilliance Easy to use, and great team behind. --- ### Barilliance - Overall rating: 5/5 - Reviewer: MEIR T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Barilliance is supper easy to install and use. Their support is second to none. Whether you have a question on how to do something or an issue, they are always within a quick email's reach - even on weekends! We've been using Barilliance since 2009. Highly recommended. #### Cons I really like Barilliance! I cannot think of anything I don't like. --- ### So many features! Something for everyone - Overall rating: 5/5 - Reviewer: Mathew T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the team are great with communication and it works well once set up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the fact it is customisable to your businesses individual needs. There are so many features for a company to use as they grow and scale. #### Cons Sometimes to make small adjustments means a bit of coding/html which is a bit hard when you do not have the skills --- ### Agile, and with tonnes of features - Overall rating: 5/5 - Reviewer: Luke S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 1001-5000 employees - Product usage: Used other for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Barilliance technology for Abandon Cart campaigns and also via a partner for Live! social messaging on product pages, and any problems/questions have been answered quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Barilliance enables users to customise their website experiences easily themselves if they need to. But even if you have less experience with HTML/CSS, then their support are great at helping reaching your desired outcome, or can help you with something bespoke. #### Cons Nothing specifically about Barilliance. It took me a while to get used to creating/editing campaigns but I would say that this is exactly the same for any new SaaS product that any marketer begins using. --- ### ok - Overall rating: 4/5 - Reviewer: Constantino G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ok #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really useful for online sales. You may implement #### Cons Some times dificult to use due to technicals --- Showing 1 - 10 of 18 Reviews Load More Reviews ## Barilliance Popular Comparisons [NiceJob vs Barilliance](https://www.softwareadvice.com/ecommerce/barilliance-profile/vs/nicejob/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/barilliance-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10506) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6996) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times Stuck Between Options? 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