--- title: "BigCommerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BigCommerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BigCommerce is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [eCommerce Software](https://www.softwareadvice.com/category/4340-ecommerce/) / [BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/) / BigCommerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/alternatives/) # BigCommerce User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 341 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 174 reviews (51%) - 4 stars: 130 reviews (38%) - 3 stars: 29 reviews (9%) - 2 stars: 4 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - BigCommerce is a comprehensive ecomm platform, with a great included feature set, such as advanced SEO, multi store front and multi currency support. - We also like that we can run D2C and B2B on the same platform—one catalog and promotions engine, with B2B‑specific pricing/visibility where needed—without maintaining separate stacks. - Integration with our automated marketing software also enables effective abandoned cart recovery campaigns. ### Most mentioned cons - It is very difficult to manipulate the templates that are set. - The only aspect where I find that BigCommerce doesn't really measure up is site customization. - Pricing - when your sales pass a certain amount, it can become quite expensive. ## BigCommerce customer reviews Showing reviews 1-25 of 341 (page 1). ### great way to do business - Overall rating: 5/5 - Reviewer: VIPUL C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall great experience and happy to use big commerce on daily basis for ecommerce business. Thanks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything so far as it's easy and fast to many critical process. #### Cons Reporting needs changes as return reports have full refund but not able to run for partial refunds. --- ### TYLER'S x BigCommerce - Overall rating: 5/5 - Reviewer: Justin D. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come. #### Cons When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues. #### Reasons for switching to BigCommerce The functionalities that BigCommerce was developing allowed us to run a more lean and smooth operation while still ensuring we offered the best customer experience possible. As a SMB, maintaining our operational standards at scale is priority. We don't want to leave our loyal customers behind as we continue to grow. BigCommerce was a decisive choice to ensure we maintain that standard. --- ### Bigcommerce review - Overall rating: 4/5 - Reviewer: Faizan I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's very good and can compete other platforms #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros - It's not open source and does not allow any type of changes at admin side. - Easy to use. - It is secure. #### Cons - The documentation for building an bigcommerce app is not good and does not have clear content. - it's coslty. - customer support is not good. --- ### Easy to use and scale - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time. #### Cons Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site. #### Reasons for choosing BigCommerce Out of the box, Bigcommerce offers more built-in features that I would need an app for in Shopify which adds to the cost and slows down the site. #### Reasons for switching to BigCommerce We wanted to lessen the time required to update and maintain our ecommerce site so we could spend our time and money on marketing and other efforts. --- ### I prefer BigCommerce for its simplicity and ease of use - Overall rating: 4/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered BigCommerce has been the answer to all of the problems that have plagued my online store. Adding and managing products has never been simpler than it is on this site. With just a few clicks, I can make simple, customizable, and downloadable products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In every way, BigCommerce is the ideal platform for my company. This platform's dashboard is fantastic, and I appreciate how simple it makes managing and uploading stock. The quickness and dexterity that has been put into protecting and expanding my product sales has met with my complete satisfaction. To run my online store without any restrictions and in a professional manner is a dream come true. #### Cons Although there are times when certain features do not function properly, such as when I am unable to access the applications within the back end or when newly updated features are not compatible with my configuration since I am still using an earlier version of BigCommerce, I have been using the platform for years. #### Reasons for switching to BigCommerce They provided a foundation that backed us up with responsive support staff, consistent uptime, and room to expand. Big Commerce is bundled with a ton of extras that other platforms charge extra for. --- ### Misleading Pricing, Deteriorating Customer Service - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered When I first started using the platform, I found the customer service phenomenal. Lately, the level of service has deteriorated sharply. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that I don't have to worry about maintaining my own website servers as I did when I was running my own platform. #### Cons Lack of transparency on the pricing. Recently I was over billed several months in a row. When I wrote to them to raise the issue, they took three weeks to respond. Then they told me that their system raises prices when my sales revenue goes up, but will not lower them again when sales revenue falls. So it's my responsibility to watch my billing like a hawk and inform them when I fall to a lower pricing tier. Otherwise, they'll continue billing me on a the more expensive tier even though their own billing page indicates I should be paying far less. #### Reasons for choosing BigCommerce I was told BigCommerce was better at handling large catalogs. --- ### BigCommerce Honest Review - Overall rating: 2/5 - Reviewer: Justin L. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I liked that it was pretty easy to set up and use a free template. It looked clean and basic. #### Cons I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives. #### Reasons for choosing BigCommerce It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better. #### Reasons for switching to BigCommerce I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: Alice "Bess" M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigCommerce has helped us transition seamlessly from being a brick and mortar to online only sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern. #### Cons Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway. #### Reasons for switching to BigCommerce Looking for something that was simpler to edit --- ### Good service, fair price - Overall rating: 4/5 - Reviewer: Genau L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros the possibility to integrate other platforms with ease. #### Cons We couldn't find a react templete based our needs. #### Reasons for switching to BigCommerce the integrations and features where easy to use. --- ### Bigcommerce Review - Overall rating: 4/5 - Reviewer: Samin S. - Verified reviewer: Yes - Industry: Computer Games - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigcommerce is undoubtedly excellent. It would have been better if they considered to lower the price of this mesmerising software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I loved the fact that I could easily build my site the way I want without coding a single line. It's easy for beginners to start designing your first e-commerce site even if you don't know how to build sites #### Cons I worst thing about this is I think it's overpriced. For the price it doesn't have that much features. The overall value doesn't match with the pricing #### Reasons for choosing BigCommerce I choose Bigcommerce to try it out and I was hoping for more because the pricing seemed expensive. But still it's a pretty good software to work with but I don't think most people starting out can afford this. --- ### BigCommerce is a great online store solution. - Overall rating: 5/5 - Reviewer: Asher J. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used BigCommerce for over 6 years, and it has proved to be a fantastic online store solution, offering a simple interface, every feature you need, ease of payment for customers, and simple integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Order management is the strongest point of BigCommerce, and that is exactly what you want from an online store. Integration is simple and accurate, reporting and analytics are comprehensive, and the scalable pricing structure is the cherry on top. An excellent product. #### Cons I really don't have any complaints about BigCommerce. Oh wait, I thought of one - Stop asking me to change my password every 3 months - it's annoying ! #### Reasons for choosing BigCommerce We use both, but I feel BigCommerce is the better solution. It offers more features. --- ### Reliable platform that offers a good way to get your online store built. - Overall rating: 4/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Very reliable, and offers a simple interface. I like how you can easily track orders and customers, and coupons are easy to set up. Links nicely with third parties (such as delivery partners, payment providers etc). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to get started with - it straightforward to set up the eCommerce platform, and it integrates well with Sage Pay and Google merchant centre. #### Cons Pricing - when your sales pass a certain amount, it can become quite expensive. Also, customising themes can be difficult if you don’t have web design knowledge. --- ### BigCommerce Review - Overall rating: 4/5 - Reviewer: Anwar B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great overall experience, multi-channel selling. can add products really easily, it has some great security features built in and was really easy to navigate and check orders etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to navigate around the platform and its got some great features built in. there is a lot of customised options available and the customer support are also very helpful #### Cons some of the integrations have limitations which can effect the data sharing --- ### Reliable and Powerful Ecommerce Management Platform - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First of all, i have to say, this platform will never collapse your financial stability. It really worth for your investment. BigCommerce is the main reason to grow our product sales in our business. This platform gives you ability to manage your all the business needs from one single place in a professional way. And this platform is not only to sell Digital Goods but also Physical Goods. BigCommerce offers a grate experience for both Business side and Customer side. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs. #### Cons Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain. --- ### I love BigCommerce - Overall rating: 5/5 - Reviewer: Rebecca M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Whenever an order is placed, I see it immediately in my email. I print the invoice, pass off to my staff, and they process using Ship Station, which is integrated through BigCommerce. All of our sales are saved and easy to search through on BigCommerce. When working with changing the look, etc., of the site, very easy to do. Customer service. Love the live chat option, and whenever I call I can talk with someone very quickly. Excellent service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My business is a healthcare practice with a brick and mortar shop and online store for purchasing products and services. BigCommerce has been so easy to work with. I have been with them for some 10 years plus and couldn't be more satisfied. Customer service is top-notch, fast, and always available 24/7. #### Cons I want to be able to go in and make a printable catalogue. I don't know that any software provides that, so not a complaint. #### Reasons for choosing BigCommerce Just better. #### Reasons for switching to BigCommerce I liked what BigCommerce had to offer better. --- ### BigCommerce has made my online business possible - Overall rating: 5/5 - Reviewer: Micah J. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a great experience. When I had some integration issues with my payment processor, they were easy to chat with and very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it helps my small business look bigger. It’s easy to navigate and use on a daily basis. #### Cons There are only a handful of Free templates so many sites look similar. --- ### Good Until You Need To Integrate It With Other Software - Overall rating: 3/5 - Reviewer: Mattie S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, I like BigCommerce's eCommerce software, however I don't think it's for anyone that had a psychical store trying to start out online. If you are selling online only, it could be a good option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Overall, for just only eCommerce, BigCommerce is great, and I have been using it for 10 years now. It is easy to use and customize, and has lots of great features (however you do have to pay for higher end features). No percentage fee is nice for smaller stores, but once you get to a certain scale, others offer no percentage as well with way more features. #### Cons The worst part about BigCommerce is their ability to integrate with outside software. Many small eCommerce stores are based out of a physical retail store, and there is NO easy, cheap, or even good way to integrate your in-store inventory with your BigCommerce inventory. For instance, if you use the popular Square POS in your retail shop, you have to pay an expensive 3rd party software for a janky, somewhat working system to that keeps your online inventory in sync with Square, so when you sell something in the store, it removes that stock online. BigCommerce refuses to take this issue seriously, which is unfortunate because I can't recommend it to anyone that has a physical retail store and wants to keep live inventory online. --- ### A great platform to start a multi channels e-commerce business - Overall rating: 5/5 - Reviewer: PierreAntoine F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. BigCommerce was our first e-commerce platform, it allowed us to easily sell on Amazon & eBay through their partner Codisto. It's a great start for any small business that is looking for an affordable multi channel solution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The price is really attractive and the fact that you'll receive a version of Codisto (multichannel integration tool) for free is quite pleasant when you are starting a new venture. I would advise anyone to give them a chance #### Cons Monthly fee on paid theme, you can always purchase a theme outside of their store but you won't get support on that. Maybe a one time payment is better for the customer in the long run --- ### If you are serious about growing your business, there is no other platform to consider. - Overall rating: 5/5 - Reviewer: Rick C. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered For the most part, BC is attentive and addresses our issues. Reps change more frequently than I would like and they are not very helpful. Most aren't there long enough to learn the position. The core staff and the support team are second to none. There is not one weak link on the support team. You will not understand how important this is until you need help from another provider and wait 30 minutes to talk to someone who knows less about the product than you and learned English as a second or third language. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros BigCommerce Support is not only the best there for an e-commerce platform. It is the single best support compared to every provider I have ever used. They answer the phones quickly. The person who picks up the phone knows what he/she is doing. Calls never have to be escalated and the issue is (almost) always resolved. My issues are normally fixed within 10 minutes of picking up the phone to dial. BC doesn't waste your time. PCI compliance was a big part of why we moved. BC takes it all on. We no longer have to provide scan reports or do any paperwork. Consistent conversion rates - there are few ups and downs. I can depend on my site to be functional. Adding products, categories and landing pages is simple. 2 months after moving to BigCommerce I let my entire development team go. We no longer needed any of them. Training an employee to add products takes just a few minutes. #### Cons Some things seem to take forever to get done. 301 redirects are difficult to manage and a fix has been in and out of the works for years. Product page load times can exceed 1000ms. Mobile PageSpeed is big in Google's eyes and we are slower than average. --- ### Perfect tool to develop an eCommerce - Overall rating: 5/5 - Reviewer: Moises S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Since we use BigCommerce it is easier to develop websites, in other platforms the development time is longer, with this tool in one day I can have my store online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This platform is perfect for creating an online store, it has too many themes and applications to complement the website, it is easy to use and anyone without previous experience in web development can do it. I also like that the security of the website is excellent. #### Cons I think the bad thing about this site is that they don't allow you to export the website, only some features like products, customers and some basic features. The code of the website belongs to them, so if I want to migrate to Wordpress for example, it is not possible. --- ### It Does The Job. What You Would Expect For An Ecommerce Site. - Overall rating: 4/5 - Reviewer: Tom L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using BigCommerce for quite some time now. No so thrill about it nor are we dissatisfied with the platform. For what we need, it does the job. But we would not make it our go-to platform if we need specific function or customization. It seems there's almost little to no guide out there if we want to customize. We have to seek a developer who knows how to customize BigCommerce and even then, they charge quite a bit for what we needed. Would recommend for people who want a basic ecommerce site. But if you want to have customization, Big Commerce is not the way to go. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is quick to set up. Easy for a non-technical person to manage when starting out with little to no experience in ecommerce. Has everything you would expect from an e-commerce platform. Great layout for product and checkout page. #### Cons Customization is very limited. Even when you try to get some tech support from their team. They tell you they're not developer and would suggest some options with using their partners services. There's very little help if you want to customize basic attributes. The platform setup is quite limited if you want to change specific part of the layout. #### Reasons for choosing BigCommerce When looking at the overall cost and time we need to migrate our data to shoplify. And how the setup is also not user friendly. We decide to stick with BigCommerce until there's a feature we need where BigCommerce is unable to make happen without us jumping through hoops to find a Developer. --- ### A Poor Man's Shopify Plus---Easier to Use/Maintain than Magento But Lagging Behind Shopify - Overall rating: 3/5 - Reviewer: Ivan R. - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We moved from Magneto Go, to Magento CE, and then to Bigcommerce over the course of several years in business. Moving from Magento, Bigcommerce was an obvious and needed upgrade for us. Our store was more reliable, and significantly easier to manage day to day. A lot of things that had kept me up as a sysadmin were no longer an issue and we saw very little loss in functionality all things considered. We used Bigcommerce for roughly a year and a half, leaving the platform entirely in early 2018 for Shopify Plus. In terms of the software itself, I do not regret this transition at all. If you can afford Plus I would advise you to go for it. The product is more mature than it was even a year ago, and is now a clear industry leader over Bigcommerce, OpenCart, Magento etc. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items. Better than Magneto in practice for 85% of small to medium businesses. #### Cons Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders... Out of the box Shopify does practically everything better while minimizing the potential for errors during setup, configuration, optimization, and daily use of your store. In almost every metric and use case Shopify dominates Bigcommerce. Bigcommerce is playing catchup, and it's obvious from the back end of the software their team is struggling to stay competitive. While we were on the platform some updates appeared to suffer from "Microsoft syndrome" in that they looked pretty but had minimal depth or practical utility (think 3D paint or the latest version of windows media player). Bigcommerce only comes out ahead in pricing, terms of service, and a few configuration edge cases (which can mostly be solved by Apps in Shopify.) --- ### BigCommerce Review - Overall rating: 4/5 - Reviewer: Adam M. - Verified reviewer: Yes - Industry: Public Safety - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months. #### Cons The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great. --- ### BigCommerce - Overall rating: 5/5 - Reviewer: Ismaël Huberson C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered This platform has everything you need to design, sell, and ship products and services online. I highly recommend it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigcommerce is a fully featured ecommerce platform that is designed for anyone to get up and running to sell online. In addition to its simple and easy-to-use online store builder, Bigcommerce comes with a full arsenal of features including inventory management, payment processing, shipping options and more. With Bigcommerce, you can set up an account and be selling within a few minutes. #### Cons Bigcommerce is a great ecommerce platform but needs some knowledge to better handle it. --- ### Bigcommerce good for e-commerce store - Overall rating: 5/5 - Reviewer: Daniel Q. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we have been using bigcommerce for about 2 years in our ecommerce website, we used before woocomerce which requires more programming knowledge and it is more time consuming, since we moved to bigcommerce, we noticed a huge difference in the speed of the website, with bigcommerce and basic knowledge of HTML you can accomplish a lot of goals and modifications of the templates, but if you don't have any website programming knowledge you can still have your decent website, the package that bigcommerce include with their pricing you have enough tools to start runing your business without investing too much time. we save a lot of time with bigcommerce , uploading the products through CSV files and then we can export back all the info from bigcommerce to others marketplaces like eBay or Amazon, we recommend bigcommerce if you don't want to spend too much money but at the same time you would like to have a decent website, we just recommend to bigcommerce add more features to customize the website, like make more dynamic like other competitors can offer like Wix, and also offer more different templates, animations, etc , with more professional look, they haven't updated the templates a long time ago, just basic updates thank you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -Very reliable -Speed Website -Friendly user -able to sync to 3rd parties app -good pricing -simply to use #### Cons -lack of templates options -lack of options that other competitors have -freedom to personalized the website, most of the stuff is better to use the template -limited on options to add videos or other links options type of fonts styles animations like other competitors ## More reviews [Next reviews](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/?page=2) --- BigCommerce Reviews, Pros and Cons - 2026 Software Advice