BigCommerce vs Wix

RATING:

4.4

(318)

BigCommerce has 318 reviews and a rating of 4.36 / 5 stars vs Wix which has 9470 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (318)
4.4 (9470)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 20, 2024
May 20, 2024
Pros/Cons
  • Pros

  • Best Tech support I have ever had from a shopping cart.
  • I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.
  • Cons

  • Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc.
  • There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available.
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  • Pros

  • The customer supports from Wix is really good and I noted Wix getting better progress with the time.
  • We've easily integrated a google calendar into our page, which has been helpful for our neighbors. One of my other favorite features is the ability to uniquely edit the mobile version of the site.
  • Cons

  • The main issue I have with Wix is the price when compared to other Web hosts out there. The contract also auto renews without warning, which is very frustrating.
  • What I dislike most about Wix is that it seems to be missing a few features that other website building softwares offer.
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
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Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos