Overall, our experience with CartStack has been nothing short of phenomenal. Their support is friendly, their tool is easy to use once setup. They are constantly adding features and I would hesitate to say the exact numbers but we consistently recovered well over six figures a year since we have started with them so the results speak for themselves!

Even though we had a little bit if trouble getting it set up, once we did, we have never look back. What do I like the most? Easy, the money that we recover each month! They care about their customers, listen their feedback and are constantly improving the tool. I woulds say that they way they run their business is an exception to the rule compared to most other software companies, especially the very large ones.

It was a little tricky to set up but it was worth the trouble as it runs on code instead of plugin which helps our CMS run smoother.

We use it to generate abandoned cart emails automatically, and it captures lost sales. We only send one email per cart, but it has more advanced features we have not yet tried. Some do not seem to apply to our industry, as we're B2B, but others are of potential interest to me. I like that they are offering new features over time, that extend the potential uses for the tool. For example, they just added call tracking, so we will be able to see how many phone calls are generated from the abandoned cart emails directly.

I like that it is effective. It automatically generates abandoned cart emails, and it captures lost sales. It is generally simple to use.

HTML editor is frustrating. It's not as flexible as I’d like. I either have to go in cold turkey with my own HTML code, or use provided templates - but then it’s hard to edit their template HTML. Can only use the WYSIWYG editor, rather than go behind the scenes to make HTML edits. Some of our product titles have dimensions, including apostrophes to designate inches, and the characters after the apostrophes cannot be displayed inside our CartStack emails. So, some of our products come across as "18" or "22", which is frustrating.

CartStack was easy to set-up and continues to work well as our cart abandonment tool for our Dinner Theatre and I have recommended it to several other Dinner Theatres recently.

The ease of set and let the automation do the work is the best feature. In an online e-commerce world, the statistics about cart abandonment numbers was staggering. We have successfully used the CartStack tool to re-target those customers that abandon their cart and recapture some of that revenue.

We are still working on increasing our data driven marketing mindset. And with that mind-set, the google analytics are not tracking as accurately as the CartStack dashboard and so just aligning our tracking information will take some more work.

We've seen great recovered revenue, the support has also been prompt as well.

If the tracking all works correctly and there's ample traffic to your booking engine - the results are phenomenal!

There are a lot of tracking issues with various booking engines. In certain cases, it simply does not work.

This is so easy to use, and after the first time someone books a room with us as a result of the CartStack emails, the cost for the entire year is paid for. The reminder emails, combined with the offers we include with the follow up emails, does help to secure customers who may be on the fence. We will continue using this for as long as we are in business!

As an Innkeeper, what I like most is that I am notified that week to see how many potential customers were reached out to, and how many decide to make a reservation and what the dollar value was. It's a constant reminder that CartStack is doing its job!

I probably haven't used the software to its fullest capacity, so am excited to look deeper to see if there are additional ways to encourage potential guests to move through the booking process.