About CartStack

CartStack is a multi-channel marketing solution that helps businesses handle customer recovery campaigns to recapture lost online sales.

It enables staff members to sent automated emails, SMS text reminders, and push notification campaigns to customers. It also provides on-site conversion tools, allowing sellers to re-engage and recover lost customers at all stages of the buyer journey.

CartStack is available on monthly subscription and support is extended via FAQ, email and other online measures.


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18 Reviews of CartStack

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

December 2018

User Profile Picture

Ramon from National Air Warehouse

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2018

A must for any ecommerce website!

Overall, our experience with CartStack has been nothing short of phenomenal. Their support is friendly, their tool is easy to use once setup. They are constantly adding features and I would hesitate to say the exact numbers but we consistently recovered well over six figures a year since we have started with them so the results speak for themselves!

Pros

Even though we had a little bit if trouble getting it set up, once we did, we have never look back. What do I like the most? Easy, the money that we recover each month! They care about their customers, listen their feedback and are constantly improving the tool. I woulds say that they way they run their business is an exception to the rule compared to most other software companies, especially the very large ones.

Cons

It was a little tricky to set up but it was worth the trouble as it runs on code instead of plugin which helps our CMS run smoother.

March 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

A strong tool for a specific purpose

We use it to generate abandoned cart emails automatically, and it captures lost sales. We only send one email per cart, but it has more advanced features we have not yet tried. Some do not seem to apply to our industry, as we're B2B, but others are of potential interest to me. I like that they are offering new features over time, that extend the potential uses for the tool. For example, they just added call tracking, so we will be able to see how many phone calls are generated from the abandoned cart emails directly.

Pros

I like that it is effective. It automatically generates abandoned cart emails, and it captures lost sales. It is generally simple to use.

Cons

HTML editor is frustrating. It's not as flexible as I’d like. I either have to go in cold turkey with my own HTML code, or use provided templates - but then it’s hard to edit their template HTML. Can only use the WYSIWYG editor, rather than go behind the scenes to make HTML edits. Some of our product titles have dimensions, including apostrophes to designate inches, and the characters after the apostrophes cannot be displayed inside our CartStack emails. So, some of our products come across as "18" or "22", which is frustrating.

Reasons for Choosing CartStack

I was not employed here when the tool was selected, but I was told by my colleagues that CartStack is the best at abandoned cart emails!

Response from CartStack

Replied March 2021

Thank you for the feedback. In regards to our email editor, the best way to edit the HTML of any of our drag & drop templates is by first choosing your base template, and then switching over to the HTML editor to customize it however you'd like. If you'd like to reach out, we'd be happy to show you how this works. :)

December 2018

Mark from ResortsandLodges.com

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2018

A Great Start (if it works with your booking engine)

We've seen great recovered revenue, the support has also been prompt as well.

Pros

If the tracking all works correctly and there's ample traffic to your booking engine - the results are phenomenal!

Cons

There are a lot of tracking issues with various booking engines. In certain cases, it simply does not work.

March 2021

Sharon from The Platinum Pebble Boutique Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2021

Great return on investment!

This is so easy to use, and after the first time someone books a room with us as a result of the CartStack emails, the cost for the entire year is paid for. The reminder emails, combined with the offers we include with the follow up emails, does help to secure customers who may be on the fence. We will continue using this for as long as we are in business!

Pros

As an Innkeeper, what I like most is that I am notified that week to see how many potential customers were reached out to, and how many decide to make a reservation and what the dollar value was. It's a constant reminder that CartStack is doing its job!

Cons

I probably haven't used the software to its fullest capacity, so am excited to look deeper to see if there are additional ways to encourage potential guests to move through the booking process.

March 2021

Scott from Antimicrobial Therapy, Inc.

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Simple Way to Bring Back Clients

The CartStack team offers a solid product at a reasonable price. It has more than paid for itself, and allows us to give our clients a little more product information to aid their purchasing decisions.

Pros

This software was easy to install on our eCommerce platform, and allows us to reach out to customers with abandoned shopping carts, letting them know that by buying direct, they'll receive superior service while helping to keep prices down for everyone.

Cons

The editorial dashboard for customizing emails is a bit weak in terms of its capabilities. It would be great to have a more intuitive WYSIWYG editor to match our branding in the emails that are sent.

Response from CartStack

Replied March 2021

Love the feedback, Scott! Thanks for allowing us the opportunity to help you bring back lost clients. :)