--- title: "ChannelGrabber Software Reviews, Demo & Pricing - 2026" description: "Review of ChannelGrabber Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ecommerce/channelgrabber-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Multi-Channel eCommerce Software](https://www.softwareadvice.com/multi-channel-ecommerce/) / ChannelGrabber Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/channelgrabber-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/channelgrabber-profile/alternatives/) # ChannelGrabber Review From £150/month 1 plan Wondering if ChannelGrabber is right for your organization? Our Multi-Channel eCommerce Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ChannelGrabber 4.0 [(21)](https://www.softwareadvice.com/ecommerce/channelgrabber-profile/reviews/) Pricing Starting at £150.00 per feature per month ### About ChannelGrabber ChannelGrabber is a multi-channel eCommerce management solution that helps businesses streamline processes related to inventory, orders, shipping, customer communication, and more on a centralized platform. With the built-in listings tool, staff members can create product listings and manage catalogs across multiple channels, such as Amazon, eBay, and Etsy. ChannelGrabber allows team members to automatically update stock information, generate SKU-based product listings, monitor stock history, manage purchase orders, and create product variations, among other processes. It lets employees configure workflows to automatically create and send customized invoices to customers from within a unified platform. It facilitates integration with several third-party solutions, such as Shopify, FedEx, Huboo, Opencart, and WooCommerce. Do you work for ChannelGrabber? [Manage this product listing](https://www.g2.com/products/channelgrabber/claim_requests/new?auto=true) Wondering if ChannelGrabber is right for your organization? Our Multi-Channel eCommerce Software selection experts can help you in 15 minutes or less. ## ChannelGrabber User Interface ## Popular ChannelGrabber Alternatives Main Product ChannelGrabber 4.0 [(21)](https://www.softwareadvice.com/ecommerce/channelgrabber-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 3.90Value for money - 4.33Customer support - 3.71Functionality Pricing Starting at £150.00 per month Get Price Alternative Product [ChannelEngine](https://www.softwareadvice.com/inventory-management/channelengine-profile/) 4.6 [(55)](https://www.softwareadvice.com/inventory-management/channelengine-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.38Value for money - 4.41Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [Descartes Sellercloud](https://www.softwareadvice.com/crm/sellercloud-profile/) 4.3 [(33)](https://www.softwareadvice.com/crm/sellercloud-profile/reviews/) Ratings Breakdown - 3.87Ease of use - 4.33Value for money - 3.87Customer support - 4.46Functionality Pricing Starting at $1349.00 per month Get Price Alternative Product [Zentail](https://www.softwareadvice.com/multi-channel-ecommerce/zentail-profile/) 4.0 [(23)](https://www.softwareadvice.com/multi-channel-ecommerce/zentail-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 3.65Value for money - 4.24Customer support - 4.13Functionality Pricing Starting at $300.00 per year Get Price Alternative Product [Kentro](https://www.softwareadvice.com/ecommerce/kentro-profile/) 4.9 [(16)](https://www.softwareadvice.com/ecommerce/kentro-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 5.0Value for money - 4.73Customer support - 4.88Functionality Pricing Starting at $225.00 per month Get Price Alternative Product [Pepperi](https://www.softwareadvice.com/crm/pepperi-profile/) 4.4 [(66)](https://www.softwareadvice.com/crm/pepperi-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.15Value for money - 4.08Customer support - 4.17Functionality Pricing Starting at $500.00 per month Get Price ## ChannelGrabber Pricing and Plans Starting price: £150.00 per month Free Trial Free Version Basic £150.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ChannelGrabber Features - Popular features found in Multi-Channel eCommerce Catalog Management Inventory Tracking Marketplace Integration Multi-Channel Marketing SEO Management - More features of ChannelGrabber Alerts/Notifications API Backorder Management Barcode/Ticket Scanning Channel Management CRM Customizable Branding Customizable Templates Data Import/Export eCommerce Management Email Marketing Forecasting Inventory Control Inventory Management Invoice Management Kitting Multi-Channel Distribution Multi-Channel Management Multi-Location Multi-Store Order Entry Order Fulfillment Order Management Order Processing Order Tracking Purchase Order Management Real-Time Updates Recurring Orders Reporting/Analytics Returns Management Sales Order Management Shipping Labels Shipping Management Shopping Cart Special Order Management Supplier Management Third-Party Integrations Warehouse Management ## ChannelGrabber Integrations BigCommerce Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Xero Integration rated undefined from -1 review EKM Integration rated undefined from -1 review OpenCart Integration rated undefined from -1 review See all 11 integrations ## ChannelGrabber User Reviews ## ChannelGrabber customer ratings - Overall rating: 4/5 - Total reviews: 21 ### Rating distribution - 5 stars: 12 reviews (57%) - 4 stars: 5 reviews (24%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 4 reviews (19%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.9/5 - Customer support: 4.3/5 - Functionality: 3.7/5 --- ### A fantastic way of managing your stock on your Webstore, Amazon and Ebay. I would highly recommend. - Overall rating: 4/5 - Reviewer: Clive D. - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Channel Grabber is very easy to use and the initial set up is very easy to manage. Support can take a while if not urgent BUT if an emergency the support team deal with the issue very promptly. Excellent traffic light system for products that lets you know where your items are listed (or not). The layout of the software is simple but effective. The filter system on the orders page is excellent and makes it very easy to see what you have sold and on which channel. Also on the product page you can easily see what items have errors or are active which is VERY handy. All in all an affordable e-commerce solution with easy functionality for companies of all sizes . #### Cons Can take a while to load certain pages. Also you are limited to Amazon and Ebay marketplaces and on the CLASSIC Channel Grabber there is no API access to integrate directly to your system (although i hear this is in the pipeline) --- ### Channel Grabber has streamlined all my channels, creating less work and improving productivity. - Overall rating: 4/5 - Reviewer: William P. - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I find it very easy to use and far less cluttered in comparison to other software available. I open Channel Grabber in the morning, click new orders, highlight them and press print, need it be any simpler, I think not. Customised invoicing that enables you to tailor your requirements to the customer. Very effective order information layout from each purchase, and now orders are grouped together for buyers purchasing multiple items, this is great! Most off all the customer service is impeccable, never have I been kept waiting longer than a minute or so, I think the strength and popularity of Channel Grabber has been achieved through simple software and fantastic customer service, something other e commerce platforms can not offer. #### Cons Postage such as next day or premium payment for speedy delivery is not integrated as well as it should be. Example: the only way you know a buyer has paid for next day delivery is from the amount on the invoice, a marker for this on a order or on the automatic generated invoice would be much better. --- ### Most unreliable inventory management software - Overall rating: 1/5 - Reviewer: Subramanian G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Absolutely pathetic. Most unreliable system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is nothing good to say about the software. #### Cons I have never come across such a poor / unreliable system in my 30 years of experience. I won't give even 1*. I have not had one example (even by accident) when the stock that CG shows and physical stock matches. I lost count on the number of instances when I have over sold (and I have to cancel an order because of non-availability of products) or undersold (where the stock will be sitting in the warehouse but CG shows zero stock). The system goes down so frequently. For instance, this has been down for the last 12 hours with no customer update. They may bring-up the system at some point in time, no one knows when. Height of poor customer service. --- ### A great value simple to use piece of software, that comes with 5 star support - Overall rating: 5/5 - Reviewer: gavin b. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered stock mangament, and easy label printing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It manages my stock between selling channels with very little problems, the support service it great to, and best of all its good value compared with its competitors #### Cons I dont really have much bad to say, when a problem does arise its quickly fixed, the guys at support are helpful and friendly, my only slight recomendation to improve is the speed which it sincs at, if you have a good selling product you may sell it on amazon and ebay at the same time causing a oversell, the speed is good but can take around 10 minutes to sync, if they could get that almost instant it would be perfect. --- ### Simple and time saving! - Overall rating: 5/5 - Reviewer: Julian H. - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Simple to setup. I've had a little experience with this sort of software before, but anyone could do it with a bit of research and manual reading. CG have good user guide pages which should help you through any questions. If you don't find the answers you need there's always help chat and they'll speak to you on the phone if you need. All my advisors have been most helpful - they have always come back to quickly and efficiently. Now the system is all up and running it really saves time as you can see orders, shipping, messages, and stock levels in one place. We use DPD local for our shipping and CG works really well for label printing and tracking of our orders. Good job guys! #### Cons CG maybe missing a few features of 'larger' fulfilment software out there, but it's always in development and these will probably be added in the future. I've been told they will be adding all the features i would like in the future. These being - creating products within CG, SKU/product linking across sales channels, and a reporting page for sales performance, low stock etc. That said, the current features and the entry level costs for using this software are very, very reasonable, so i'm happy to recommend it. I'm looking forward to seeing how this involves. --- ### Was good but lost features and charging to leave for none functional product - Overall rating: 1/5 - Reviewer: Martin W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We have been a CG customer for several years. Recently they announced they were discontinuing the CG classic. This involved stopping all stock management with Amazon. We were requested to go onto their new system - after many many weeks of requesting a demo they finally showed us. The new software does not have a listing feature - the main draw to CG years ago. They also require a £500 porting / move over service - and after 1 year the price is £65 over the classic. We have since moved to Selro - it has all the features we signed up for originally with CG. Now Channelgrabber are chasing us to pay for an extra months cancellation notice - even though it is CG who have discontinued all support for the software we were using, along with removing the stock management for Amazon (75% of our sales). Also the software does not load for circa 1minute. Very disappointing - am certainly a way to ruin your existing customer base. The sales rep [SENSITIVE CONTENT] also got annoyed with us when we expressed concern over the lack of the original listing feature - especially when we said we were looking elsewhere #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Originally stock listing and inventory management #### Cons Forced to move to their new system with reduced functionality - increased cost --- ### Almost perfect! Easy to setup and use and has an intuitive GUI - Overall rating: 4/5 - Reviewer: Guy R. - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Time saving and multi channel (order) management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have so far found Channel Grabber (CG) really easy to set up with my company details and the channels we use. The interface is also easy to find your way around (without instructions!), but has the right amount of tools to make the system efficient. I have tried a lot of these system lately and I have found that CG have thought about how real people would use and process orders an so this works well. Another nice touch is the ability to create (different) invoices for different trading names and have these map to sales channels - a real time saver. Great connections to shipping and sales channels. Although for us there is one missing - Etsy, so that's the only reason for 4 stars. I believe the guy's at CG will be working on an Etsy connection at some point in the future. There is an API though, so you can connect to anything you like (with a bit of coding)! I haven't had any problems, but have contacted support about general Q's and response has been quick and detailed. #### Cons No connection to Etsy (yet). I'd personally like to have box/text alignment on the invoice designer, but it's minor point. --- ### Stay away from them, not worth the money and the time wasted - Overall rating: 1/5 - Reviewer: Liviu M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Perhaps it was a good solution but now it isn't anymore. Full of bugs, you have to troubleshoot everything, outdated, very unintuitive/counterintuitive, limited, hard to use, not worth £500(£400 in my case) setup fee and £150 per month + VAT. And there are no refunds. Products from Amazon were not imported nor posted, product variations images not imported, no option to export products and edit details, you have to edit them 1 by 1.SAme for listing on Amazon or Ebay Signed me up on app.orderhub.io for stock management and on channelgrabber as a listing tool, so you gotta maintain 3 websites, your own plus 2 from them. The list can go on and on. Unless you have simple products, stay away from them, not worth the money and the time wasted #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros The support team was okay and product import from woocommerce - but not without glitches #### Cons not much to like, this was an awful and expensive experience #### Reasons for choosing ChannelGrabber not being the cheapest and reviews about the awesome support --- ### Very light interface, so easy to do a lot of things! - Overall rating: 5/5 - Reviewer: Marius C. - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Efficiency, time saving, great interface than anybody can use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multichannel, communication module incorporated (no need to deal with amazon and eBay page anymore for replying to customers), very quick. #### Cons The only one would be for now the multi asin capability for amazon, but as I understood will be ready in few weeks! --- ### Avoid the software - Buggy and not reliable - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to use interface witch looks promising at first. #### Cons The software has bugs! The design team and support are not very helpful. The software can miss orders and can cause serious business operation flaws There are no warning systems in place when something has gone wrong, so as a business owner you wouldn't know something has not happened as it should, until it's too late, and you've lost the customer's trust. I would avoid this company until they fix the support and bugs #### Vendor response Hi there, I'm so sorry to hear of the difficulty you encountered using our product. I can't identify you from this review but i'd love to look into your issues in depth. Could you provide me with your account information? Many thanks, David Freel Company Director Replied June 2020 --- Showing 1 - 10 of 21 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/channelgrabber-profile/reviews/) ## Other Top Recommended Multi-Channel eCommerce Software [Linnworks](https://www.softwareadvice.com/ecommerce/linnworks-profile/) **4.1** (47) Recently recommended **1** times [Drupal Commerce](https://www.softwareadvice.com/product/275618-Drupal-Commerce/) **4.3** (15) Recently recommended **1** times [MarketStudio](https://www.softwareadvice.com/ecommerce/webstudio-profile/) **4.6** (5) Recently recommended **1** times [RETISIO](https://www.softwareadvice.com/ecommerce/retisio-profile/) **5.0** (1) Recently recommended **1** times Stuck Between Options? Our experts can help you compare ChannelGrabber with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice