Supported Operating System(s):Web browser (OS agnostic)
CIMM2 is a cloud-based digital e-commerce platform that helps businesses sell across online channels. The software integrates with enterprise resource planning systems and offers a host of features such as order management, purchasing workflows, auto re-ordering, credit limit management, a quick shopping cart and promotions and coupon management.
An enterprise software platform, CIMM2 comprises a content management system that enables users to modify, update and personalize content for their stores. The application integrates with payment gateways, social media channels, shipping & delivery and more. Additional benefits include search and filter capabilities, a streamlined checkout process, product catalog management and a product information m...
1 Reviews of CIMM2
3 / 5 stars
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Brooke from North Coast Electric
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Value for money
CIMM2 is On the right track, but far from the finish line
The platform is a greatw ay to manage our retail website. However, if you should need anythign from customer support, you should probably try to just figure it out on your own. Once you submit a help ticket via e-mail, IF you hear back from support, it won't be for several days to a week or more. And should they actually help you overcome an issue, they won't offer any explanation. They just go in on their and and tinker around and then tell you it's all better. Not how to avoid the issue again, or how to fix it yourself.
It has an intuitive design and is relatively self explanatory. Navigation is simple enough and it rarely crashes.
Customer Support is a joke. There are language barriers, as well as general negligence regarding issues which could be catastrophic for my company if not handles in a timely manner.
Response from Unilog Content Solutions
Replied March 2017
Hi Brooke, Thank you for taking the time to review CIMM2. We have reached out to your account manager to address the concerns you have. We value all customer feedback to a high degree. Kindly, The Unilog Team