CIN7 ERP for a technical sales business

Pros

Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service.

Cons

No ability to digitally pick items in a warehouse

Extremely powerful inventory and order processing and logistic package

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Cin 7 Supported a 112% Growth in Sales

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Pros

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Cons

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

Full of bugs with appalling customer service

The platform is full of bugs The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

Pros

Integration with our e-commerce stores. Integration with our 3PL.

Cons

Features full of bugs. Constant stock syncing errors. Poor on-boarding. Appalling support.

Great Softwear with huge potential let down by inability of staff

We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.

Pros

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Cons

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.