# commercetools Software Reviews, Demo & Pricing - 2026 > Review of commercetools Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ecommerce/commercetools-profile --- [Home](https://www.softwareadvice.com/) / [Headless eCommerce Software](https://www.softwareadvice.com/ecommerce/headless-comparison/) / commercetools Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/ecommerce/commercetools-profile/reviews/)[Alternatives](https://www.softwareadvice.com/ecommerce/commercetools-profile/alternatives/) # commercetools 2026: Benefits, Features & Pricing Wondering if commercetools is right for your organization? Our Headless eCommerce Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview commercetools 4.6 [(17)](https://www.softwareadvice.com/ecommerce/commercetools-profile/reviews/) Pricing Pricing available upon request ### About commercetools commercetools is a multi-tenant SaaS platform designed to help businesses across automobile, electronics, telecommunication, retail, travel and fashion manage multiple sales channels and enhance engagement with customers via webshops, mobile applications, voice assistants, social networks and more via APIs. The application comes with a built-in product information management (PIM) system, which enables users to manage catalog data or media, add new attributes and edit variants in bulk. Using the modular microservice architecture of the platform, businesses can build custom services for customers. The headless commerce platform allows users to streamline backend processes, calculation and data storage and transfer data to front end via API. commercetools offers integration with various third-party applications such as Adyen, Akeneo, Algolia, Amplience, Avalara, Bloomreach, Constructor, Contentful, Contentstack, Frontastic, Talon.One, Worldpay and more. Pricing is available on request and support is provided via phone and documentation. Wondering if commercetools is right for your organization? Our Headless eCommerce Software selection experts can help you in 15 minutes or less. ## commercetools User Interface ## Popular commercetools Alternatives Main Product commercetools 4.6 [(17)](https://www.softwareadvice.com/ecommerce/commercetools-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.67Value for money - 4.82Customer support - 4.35Functionality Pricing Available upon request Get Price Alternative Product [ikas](https://www.softwareadvice.com/ecommerce/ikas-profile/) 4.7 [(148)](https://www.softwareadvice.com/ecommerce/ikas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.65Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at €25.00 per month Get Price Alternative Product [BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/) 4.4 [(339)](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.09Value for money - 4.17Customer support - 4.20Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Adobe Commerce](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) 4.3 [(658)](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/reviews/) Ratings Breakdown - 3.76Ease of use - 4.11Value for money - 4.00Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Commerce Cloud](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/) 4.5 [(100)](https://www.softwareadvice.com/ecommerce/salesforce-b2c-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.33Value for money - 4.52Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [OroCommerce](https://www.softwareadvice.com/multi-channel-ecommerce/orocommerce-profile/) 4.7 [(7)](https://www.softwareadvice.com/multi-channel-ecommerce/orocommerce-profile/#reviews) Ratings Breakdown - 3.57Ease of use - 4.57Value for money - 4.57Customer support - 4.71Functionality Pricing Available upon request Get Price ## commercetools Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## commercetools Features - Popular features found in Headless eCommerce API Content Management Customer Touchpoints De-Coupled Front & Back Ends Web/Mobile App Development - More features of commercetools Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications Application Management Catalog Management Conversion Tracking Customer Accounts Customer Segmentation Data Security Discount Management eCommerce Management Integrated Development Environment Inventory Management Inventory Tracking Mobile Access Multi-Channel Management Multi-Currency Multi-Location Multi-Store Order Management Order Processing Order Tracking Product Catalog Product Data Management Promotions Management Purchase Order Management Ratings/Reviews Real-Time Data Reporting & Statistics Retail Inventory Management Returns Management Reviews Management Sales Order Management Search/Filter Shopping Cart Third-Party Integrations ## commercetools Integrations Contentful Integration rated undefined from -1 review PayPal Integration rated undefined from -1 review Adyen Integration rated undefined from -1 review Vertex Integration rated undefined from -1 review Avalara Integration rated undefined from -1 review Talon.One Integration rated undefined from -1 review See all 7 integrations ## commercetools User Reviews Overall Rating 4.6 Ratings Breakdown 5 71% 4 24% 3 6% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.7 Customer support 4.8 Functionality 4.4 VR Verified Reviewer Retail 201-500 employees Used daily for less than 6 months Review source Reviewed August 2022 Nice headless ecommerce 5 The experience is very nice, and the customer sucess team is here to help you Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Commmercetools is very easy to use, and well documented. It allows to cover lot's of different use cases especially if you have different kind of sells Cons: Commercetools is very customizable, it could exist different way of doing the same things, and it could be tricky to find the right one. It's better to work with a partner than to try to do everything by yourself Reasons for choosing commercetools pricing , and the skills needed for implementation Reasons for switching to commercetools Our business has grown, Prestashop didn't answer to our needs Read More CK Charlie K. Verified reviewer Consumer Goods 51-200 employees Used daily for more than 2 years Reviewed January 2024 Fast and flexible: Stable and scalable. 4 Overall, our experience with commercetools is great. They provide the support we need and have great API documentation. Their services are fast and robust and provide the flexibility needed to integrate with third-party platforms. We trust their platform and they are best in the headless ecommerce space. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love the stability and flexibility of the commercetools' platform. There are rarely business needs that the platform cannot meet. The APIs are stable and fast allowing us to build world-class shopping experiences for our customers. There is a robust messaging system that integrates with standard event buses which allow our team to integrate with the best third-party products we have. The customer success team is easily reachable and thoroughly answers our questions. A team of four developers can manage a single headless ecommerce site using commercetools. It is a great platform for a growing company. Cons: We have issues with running some types of promotions and discounts within commercetools. We've also had trouble looking to migrate to a different identification platform. The Merchant Center dashboard is slow and buggy which makes the administrative experience difficult and the company does not view open source as the future of software, which makes it difficult to report bugs and makes our team wary of the company's future. Reasons for choosing commercetools commercetools had the fastest API with the best uptime. It was also the most flexible and had great documentation. Reasons for switching to commercetools NetSuite Suite Commerce Advanced does not support a headless architecture which limits our capabilities to customize the site and integrate with additional SaaS platforms. SCA also limited our site speed. Read More CH Charlotte H. Verified reviewer Retail 201-500 employees Used daily for less than 12 months Reviewed November 2023 An Commerce tool engine 3 Like that its possible to communicate with API - so that we can use different more user friendly custom built tools in the back end to update product, prices and campign in the future. Ratings Breakdown 2 Ease of use 4 Customer support 3 Functionality Pros: Its very flexible to create and store the information we need Cons: We have so many double fields - to be able to support the different brand site. So the new fields for market per store - is crusual for us to be able to ad new stores that are in the roadmap for 2024. Reasons for switching to commercetools We had different systems for our different brands - all are Old and near End of Life. So an upgrade was crusual. + need to have one common system for all Brand to be able to efficient handle it. Dont know what Magento solution Read More TA Thomas A. Verified reviewer Retail 201-500 employees Used daily for more than 2 years Reviewed November 2023 Reliable partner, stable, high-performance engine 5 The software is very stable and performant and we have not had any failures or any bugs in the past few years. The platform development process is therefore very good and Commercetools is a reliable partner. The platform is constantly being developed with new features, which are presented in a quarterly meeting. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Provides the most important e-commerce features headless and gets extended with more practical features every quarter. In addition to the standard e-commerce functions, the discount engine or rule engine offers many options to support various campaigns. Cons: Both the search in the Commercetools backend and the product search for the frontend don't work really well. According to the roadmap, the search should be significantly improved and future. Reasons for choosing commercetools According to our evaluation, Commercetools was the most suitable tool because it offers us the most important functionalities and we still remain fully flexible. Reasons for switching to commercetools Because the monolithic shop software was outdated and inflexible. Read More TP Tomasz P. Verified reviewer Retail 201-500 employees Used daily for more than 2 years Review source Reviewed November 2023 Good engine for headless ecommerce 4 The SAAS solution as main engine for shop is for sure much different approach than self hosted monolith. In general switching to MACH helped us to organize teams responsibilities. Selecting CommerceTools as main engine was good decision, and we still discover new ways of using it. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: We don't need to care anymore for hosting, performance, database or upscaling. Cons: Lot of customizations we had to prepare on our own. Reasons for choosing commercetools Shop performance with headless setup. MACH architecture was important because of lot of integrations. Reasons for switching to commercetools Our solution was not so elastic for many customizations. We used to have performance issues, also we had to keep an eye on hosting the product. Read More MR Mohan R. Verified reviewer Telecommunications 10000+ employees Used daily for more than 2 years Reviewed November 2023 CT feedback 5 Overall experience with CT has been excellent. It was highly performant, stable and reliable for the iconic iPhone release. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Had a very productive engagement with CT. The product is extensible, scalable, highly performing and provides customers the flexibility to enhance the services as well as the authoring interface. Excellent resources to collaborate with. Cons: Request for additional PIM enhancements to the authoring interface (Merchant Center). Reasons for switching to commercetools Oracle ATG was a legacy product, and we were on older version. Read More WP Werner P. Verified reviewer Education Management 5001-10000 employees Used daily for less than 6 months Review source Reviewed December 2023 Good tooling 5 So far, we are happy with commerce tools but keep in mind we're just walking by the beach, not started swimming :) Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The flexibilty to define different products, and detail of documentation from a developer's perspective is I liked most. The limitations of the platform causes some headaches already but also help us to think outside of the box. Cons: Nothing so far but once we start with the implementation I'm sure I'll bring more bullets under this question. From a PM perspective that's aditional, normal training, cost extra. Reasons for switching to commercetools We wanted to get to an headless solution for our E-Commerce Goals Read More FM Francisco M. Verified reviewer Apparel & Fashion 51-200 employees Used daily for more than 2 years Reviewed November 2023 Excellent partner 5 I have been personally using commercetools for the last 4 years and I am very pleased with it overall. The intuitive APIs and well-structured data make it a breeze to integrate. The capability of extending both the platform and the data structures facilitates effortless customization. The comprehensive documentation is always there to guide, and the rock-solid reliability ensures consistent performance. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Robust APIs. Facilitates seamless integrations, sync processes, and data exchange with other systems. De-Coupled. It allows us to have the freedom to manage our storefronts and POS separately from the backend. Versatile Data Handling. Easily extendable the data structure to fit specific needs and includes pre and post-processing of data on updates or creation, streamlining data workflows. Cons: In the Merchant Center reporting and merchandising cover the basic requirements but it is limited Reasons for switching to commercetools We wanted to move towards a MACH architecture focusing on extensibility and modularity. Read More MM Michael M. Verified reviewer Machinery 1001-5000 employees Used daily for less than 2 years Reviewed December 2023 Great product 5 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: As a customer of Commercetools, I've been thoroughly impressed with its powerful and flexible e-commerce platform. Its API-first approach seamlessly integrates with our existing systems, making our online operations more efficient and scalable. The platform's ability to support omnichannel strategies has enhanced our customer experience, providing seamless interaction across all touchpoints. Moreover, its cloud-native architecture ensures high performance and reliability, crucial for our growing business needs. Commercetools has been an invaluable asset in enhancing our digital commerce capabilities. In addition to its robust features, Commercetools excels in ease of implementation and customer support. The platform's well-documented, developer-friendly environment made the integration process straightforward and efficient for our team. We were able to customize and deploy our e-commerce solution quickly, without any significant hiccups. Furthermore, the customer support provided by Commercetools has been exceptional. Their team is knowledgeable, responsive, and genuinely committed to helping us succeed, ensuring a smooth and positive experience throughout our journey with their platform. This high level of support and ease of implementation has significantly contributed to our satisfaction as customers of Commercetools. Cons: Given its API-first and microservices-based approach, businesses often need skilled developers to fully leverage the platform's capabilities, which can be a challenge for organizations with limited technical staff (fortunately not the case at us). Read More MJ Max J. Verified reviewer Consumer Goods 501-1000 employees Used daily for more than 2 years Reviewed December 2023 Excellent headless API 5 I've really enjoyed working with the organisation as much as the API. The staff are approachable, helpful and highly competent and the API is very customisable and feature rich. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The staff and support GraphQL support Good customer engagement and fast delivery of roadmap Integration extensions Effective scaling Dev Experience, e.g. Terraform modules and Postman scripts Cons: No geo-redundancy Status page doesn't always show issues Read More Showing 1 - 10 of 17 Reviews [See All Reviews](https://www.softwareadvice.com/ecommerce/commercetools-profile/reviews/) ## commercetools Popular Comparisons [Adobe Commerce vs commercetools](https://www.softwareadvice.com/ecommerce/commercetools-profile/vs/magento-commerce/) [Compare All Alternatives](https://www.softwareadvice.com/ecommerce/commercetools-profile/alternatives/) ## Other Top Recommended Headless eCommerce Software [Lightspeed Retail](https://www.softwareadvice.com/product/1932-Lightspeed-Retail/) **4.0** (975) Recently recommended **0** times [Adobe Commerce](https://www.softwareadvice.com/inventory-management/magento-commerce-profile/) **4.3** (658) Recently recommended **0** times [BigCommerce](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/) **4.4** (339) Recently recommended **0** times [Rain POS](https://www.softwareadvice.com/retail/rainpos-profile/) **4.1** (134) Recently recommended **0** times Stuck Between Options? Our experts can help you compare commercetools with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice