All Constant Contact Reviews

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Caryl

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2022

Email marketing made easy

User Profile

Michael

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Constant Contact is really fabulous for email marketing--we use it for all our opted in messaging

We set up a landing page with a form fill, ad traffic to the landing page. Constant contact handled email and responses for all of the opted in addresses, and kept the leads warm while we developed them. Excellent deliverability, easy to use, just a first class software.

PROS

I'm pretty familiar with email software, having used four different options extensively. Constant contact was the slickest interface, the most intuitive programming, and all of the features I wanted, without being too expensive or difficult to use.

CONS

I have nothing but good things to say about constant contact. If I had to find a thing I like least, it would be the confusion between campaigns and programming.

Reason for choosing Constant Contact

The user interface is easier, the pricing structure is better, and support answers my questions.

Reasons for switching to Constant Contact

Price was the first factor, but then once I got in and started using it I found it was much simpler and more powerful than I expected.

User Profile

Roldan

Verified reviewer

Design, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2022

Constant improvements for Constant Contact!

Pricing might be competitive, but as a developer, it's not quite a nice experience integrating the email client. Specially when you are a developer trying to integrate it to your website. More in particular Elementor Pro integration. Hoping they already have reconciled this issue.

PROS

Just like any other email marketing tool, they can do the job. No complaints. Email creation for fast email campaign is a breeze. Templates are as well handfuls to choose from. Drag and drop features as well. And it seems that they have much more responsive email system compared to other clients. Besides, you can use there service for user registration, A/B Testing and surveys.

CONS

First off, Constant Contact can do the job. No Problem. The problem comes when you deep dive into there system - technically taxing, not so user friendly interface, hard to implement branding etc... Bugs, of course. When you drag a widget, it won't appear on the canvass. Exporting HTML version of the email is also a pain.

Reason for choosing Constant Contact

We are MailChimp user. We have been disgruntled with MailChimp for some reasons. Until, we try Constant Contact for a change. Only to know both of them has discripancies with them. Can't choose one from the other.

Reasons for switching to Constant Contact

Well, to try the difference. Found out, they do have there own thurns and thissles with them. Pros and cons.

Marah

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

A central area to control all stages of preparing and publishing marketing campaigns

It is good to have a wide range of capabilities that help in controlling all stages of preparing advertising campaigns and scheduling their publication through emails and social media platforms. With Constant Contact, we obtained comprehensive reports and analyzes that showed our ability to reach, and contributed to guiding us towards the required corrective actions.

PROS

Constant Contact makes it easy to create and manage email campaigns and customer satisfaction surveys from one central area. I like how the contact lists are prepared and the same campaign is customized to suit the interests of each list, which exempts us from preparing separate campaigns for each list as it is enough to take a copy of the main campaign and make adjustments easily. I also like that Constant Contact has a lot of powerful features, especially ready-made templates that can be modified easily, and I love how they add animations that catch customers' eyes. Scheduling is very efficient and enables us to set exact posting times. It also helps us a lot in managing posts on social media. Reports and dashboards are useful; through them, we can track openings and clicks, which gives us an informed view of the success of our campaigns.

CONS

There is nothing to dislike about Constant Contact; I just want more templates and ready-made components to be able to improve the quality of our campaigns, and some restrictions need to be removed so that we can export the data we need at once.

Adri

E-Learning, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

2

Reviewed February 2023

Very Limited Design Features

Constant Contact can be really frustrating. If you have a vision for the look of your email campaign, you may not be able to achieve it because their builder is so limited.

PROS

Constant Contact provides the basic analytics that you need to monitor an email marketing campaign's progress. They're easy to understand and I appreciate that they showcase metrics (like opens and clicks) in percentage as well as whole numbers.

CONS

The email builder has limited design features and is extremely finicky. There are only a few font choices, you can't upload background images without them becoming a tile pattern, the spacing often comes out looking odd. Plus, there's really no way to make an email that looks decent on mobile. Constant Contact's templates always look terrible on mobile in my opinion.

David

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Excellent Experience With Constant Contact!

Overall, I have had a great experience with Constant Contact. It is the perfect solution for managing my email marketing campaigns, and I have been able to get great results with the software. Customer service has been excellent, and I would definitely recommend Constant Contact to others.

PROS

Constant Contact is a great tool for those looking to manage their email marketing campaigns. The software is easy to use and provides lots of features to help make the process of designing and sending emails a breeze. The customer service is also top-notch and always available to answer any questions or concerns I may have.

CONS

While Constant Contact is a great tool, I have noticed that the prices can be a bit on the high side. Some of the features are quite costly, and I feel like I am paying for services that I may not always need.

Reasons for switching to Constant Contact

Constant Contact offers a wide range of features that make it a great choice over its competitors. From the intuitive user interface to the great customer service, Constant Contact offers an experience that is hard to beat!

Géovanny

Verified reviewer

Graphic Design, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Make your email marketing easier with Constant Contact

PROS

As a user of Constant Contact, I can say that there are several advantages to this software. First of all, it is easy to use and offers an intuitive user interface, which makes creating and managing email marketing campaigns quick and efficient. In addition, Constant Contact offers a library of professional newsletter templates and customization tools to create emails with my company's image.Constant Contact also allows you to track the performance of email marketing campaigns, with tools to analyze open, click and conversion rates. Finally, Constant Contact offers excellent customer service with live support via chat, phone and email.

CONS

However, there are a few drawbacks to consider. First of all, the customization options are sometimes limited, which can be a bit frustrating for more advanced users who want to create more complex emails. Also, the price of Constant Contact can be a bit steep for small businesses or limited budgets.Despite these minor drawbacks, I think Constant Contact is a great email marketing software for businesses looking to communicate effectively with their customers. The simple design features and the ability to track the performance of email marketing campaigns make it a great choice for businesses of all sizes.

Sunitha

Verified reviewer

Program Development, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2023

Constant Contact review

Constant Contact has been a great tool for staying in touch with customers.

PROS

I really appreciate how user-friendly Constant Contact is for keeping in touch with customers. Setting up emails and newsletters is a breeze, and the templates and automated options make it so easy to stay connected. I also love that you can track who opens, clicks, and unsubscribes from your emails.

CONS

The biggest downside to Constant Contact is that it can be quite expensive compared to other email marketing options.

jean claude

Marketing and Advertising, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Le logiciel 5* utilisable par tous.

Ce logiciel est une pépite si vous faites de l'email marketing, de la saisie informatique ou que vous développiez un programme web, je vous le recommande vivement. Je lui donne 9,6/10

PROS

"Contact Constant" est pour moi un Excellent logiciel pour les PME. Il gère pratiquement tous les paramètres que possède un business en ligne (mailing, marketing, automatisation, analyses, rapports, gestion, assistance, chat....). Je le trouve ULTRA PRATIQUE.. de plus presque toutes les plateformes lui sont adaptables. Enfin, l'abonnement à 20€ parachève tous les points positifs. A ESSAYER ABSOLUMENT...

CONS

Je n'ai vraiment pas trouvé de point négatif à cet outil de grande qualité.

Bill Laurel

Verified reviewer

Computer Software, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed March 2023

Good Marketing tool

PROS

I find Constant Contact exceptionally useful due to its straightforward design and extensive set of tools for managing my email and other digital marketing initiatives. It offers great segmentation and automation capabilities, enabling me to accurately target the correct customers with the ideal message at the ideal moment. Moreover, I'm a big fan of its user-friendly interface and the capacity to track results in real-time.

CONS

I don't dislike anything, but it would be helpful if we had more templates to choose from, which would make designing easier.

Sourou Medard

Verified reviewer

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed March 2023

Easy to use

PROS

Constant Contact is a great tool for sending emails to our customers and informing them about upcoming events, price adjustments, and other news related to the winery. The pre-made templates are useful and can be tailored to fit our needs.

CONS

I disliked that Constant Contact can be somewhat expensive for small businesses, as well as the limited customization options available for emails.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Beneficial for Email Marketing & Lead Generation

Overall, it is a decent option.Suggestion - They should enable the option of online cancellation.

PROS

1. Email marketing and campaign management based on automation.2. Social media post scheduling is very helpful.3. Email surveys & feedbacks feature.4. Emails analysis and lead conversion.5. Email tracking on real time basis.6. Lead Generation via the Landing page.7. SPAM feature is awesome.

CONS

1. It costs more as compared to its competitors.2. Online cancellation of service is not available. Can be cancelled only through calls.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2022

Efficient but Limited

PROS

I like that I am able to import templates I build in BEE Pro's email builder. Maintaining customer lists is easy. The company is well-known enough to have extensive plug-ins for both WordPress and WIX sites.

CONS

Their things make their email campaign builder limited: no mobile design front-end editor, no ability to customize email width, or easily affect padding and margins. Also, it is weird that you have to contact their customer service to remove their logo at the bottom of the email - even if you pay for the pro plans.

Reason for choosing Constant Contact

Unlimited email sends - pricing based on contacts

Reasons for switching to Constant Contact

We are a school, who's SIS system will not integrate with other software. So, we constantly have to upload lists to our email servicer. Mail chimp kept flagging our account - got very annoying.

Steve

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2020

Closed my account without notice or cause, customer service is friendly but poorly trained

This was the worst experience I have ever had, with any company, for any reason. It set my company back days of work. Do not use Constant Contact.

PROS

If someone were able to use Constant Contact without ever contacting customer service and if they didn't have a reputation for closing accounts, their interface is adequate for its intended purpose. It's possible to send E-Mails that appear as they do in the editor and their statistics for E-Mails that are actually able to be sent are presented well.

CONS

I spent 2 hours and 47 minutes on the phone waiting for their "deliverability team" to answer a question about SPF and DKIM and bounced messages, over six calls, before I finally gave up. I was never able to get in touch with anyone who know what he or she was talking about. I figured out the answer myself through a Google search hours later. When I signed up for Constant Contact, a salesperson called me to upsell their services and asked what industry I was in, so I told her. I used the service for a month and spent hundreds of dollars to have my employees investigate their API. Eventually, I complained to them about their poor wait times and someone called me to apologize. I spent 25 minutes on the phone with her and she told me I would get a 25% discount and they would get back to me about that in a few hours. After a few hours, instead of a discount, they sent me an E-Mail saying my account was closed because I was associated with an industry where I might send spam. I had only sent one message in the history of the account. That's after I had told them before what industry I was in, and after I was helpful to them for 25 minutes of uncompensated time to tell them what was wrong with their customer service.

Reason for choosing Constant Contact

Their customer service agents called me and seemed like they were more helpful than the agents would be at their competitors. That turned out to be an erroneous assumption.

David

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2022

Clean, responsive design and intuitive list management

Customer service has always been helpful, especially when trying to figure out why specific customers are not receiving messages. There is strong automation capability, but we haven't utilized it to its potential.

PROS

Responsive design and ability to create multiple, clean, attractive templates with varying brand elements. Simple, intuitive drag-and-drop interface. List management is user-friendly and customizable.

CONS

Formatting of text styles is clunky and time consuming. There is the ability to apply headline and body text styles to some elements, but it is not intuitive at all. Management of bounced/suspended email addresses is not intuitive or informative.

Reason for choosing Constant Contact

Better responsive design and campaign automation features. Low price. Ability to create and maintain multiple responsive templates.

Reasons for switching to Constant Contact

Better responsive design and campaign automation features.

Andrea

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Don’t sleep on Constant Contact!!!!

We love Constant Contact! The decision to switch to CC last year was the best decision that we made all year! It’s made our lives so much easier and we are definitely reaching more people!

PROS

Ease of use Beautifully organized with list/ calendar views, folders, and list management attributes Automated social media and email scheduling Campaign management Landing pages Forms Lead Ads Reporting both original and resends in detail with drill downs so that you can see who exactly clicked!

CONS

There is some room for improvement in the ability to tag other pages in the social media posting section. When I post, I have to leave the site to find the social handles of the people/businesses that I’m trying to tag. If it could auto populate like it does in the social media sites that would be amazing! More lead ad options other than just Facebook. Integrate with AirTable!

Reasons for switching to Constant Contact

Our donor management system (DonorPerfect) provided a Constant Contact integration option, which was a game changer! And Mailchimp was clunky and outdated. I was very confused by it. Constant Contact makes everything easier and there are so many options and customizations. It was so worth the switch!

User Profile

Megan

Verified reviewer

Leisure, Travel & Tourism, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY