We used it a lot when it first came out and was less expensive. After not using it for a while, we gave it another go and were pleased with the results.

Super easy to setup, schedule, add branding, images, and best of all see the response rates.

Sometimes it would format pictures oddly.

I like Constant Contact for its simplicity and full of features.

The process of designing templates is very easy, contacts can be easily imported and can be managed using list and segments.

Small features like Mobile View Testing is a paid feature

I like the ability to create branded bulk messaging quickly and do all my editing right in the platform.

They changed the platform over the years and now you have less control. You used to be able to change the code right there in the email builder, even when using templates. Now you can't. Sometimes it is easier to change little things like colors or text on single words in the code but the template builder limits you and if you want a change that like, you often have to create a new block of text.

Customer engagement and conversions have increased as a result of the platform's significant improvement in email marketing efficiency.

The automation features of Constant Contact help us to better nurture leads and interact with our audience by allowing us to set up and automate email campaigns. Our subscriber lists are easier to organise and segment thanks to Constant Contact's contact management tools.

It could take more time and training materials to become proficient in more sophisticated features like personalised automation and detailed segmentation.

There is nothing I like about advertising.

I get unsolicited emails generated by this product a lot. They are annoying as heck. I don't think this should be allowed.

Very positive! Customer service interactions have been minimal, but that's because we haven't had many issues.

The ease of use is the top reason we chose this software. We didn't want to run into something that was going to require extra time for training. Our interns are able to build high quality campaigns with very minimal instruction!

There are multiple individuals that are in our contact list that never receive our emails, even if they have saved our email address and whitelisted it.

Great deliverability and creating an email template is very easy.

Email automation could be better as well as organization.

if they could fix a few minor things I would love it more than like it.

overall its pretty easy to use. nice templates ready to go.

its very difficult to do a few simple things like make the gaps in between the items less. Also, I would like more freedom in moving boxes/spaces to where I want them. like putting to pics right next to each other. Had to go to an online tutorial to help since there was none on the CC site. Still did not get it figured out.

Several years back, this was one the major programs I used at my internship for a large chemical company. The first noticeable feature was that the interface wasn't overwhelming. This simplified the process of crafting and sending emails to hundred (probably thousands) of professionals who I had never seen. While I wasn't in charge of setting up and deploying the program, I was told Constant Contact was chosen because of the reliability and affordability on large scales.

In some ways this is probably a positive, but there is a VERY extensive library of customizable templates which can make it difficult to define a consistent "look."

I do enjoy using Constant Contact. I love the large library of pre-designed email templates I can use and build off of when sending our Customers product emails.

I enjoy the ease of using the program features when building an email campaign.

I would like to get more emails from Constant Contact with tips and tricks about email designs.

Constant Contact is user friendly and allows us to generate email marketing campaigns to clients.

Constant Contact can be glitchy at times

It was a quick and easy way to get information out to everyone that we needed to in a timely manner. I enjoyed the ability to schedule when information would go out, that helped with planning and keeping in contact with whomever we chose.

Sometimes having a smoother interface would have been nice, but once you learn it, it works well.

Great email marketing platform with friendly user interface.

Friendly user interface, templates and tracking management.

You need enough budget to start an email marketing campaign.

Constant Contact is reasonably priced and offers functionality above the basics but not overwhelming. Their tools and resources are fairly user-friendly.

At times I would enjoy a little more capability to customize where items can go in an email campaign.

I like that I am able to import templates I build in BEE Pro's email builder. Maintaining customer lists is easy. The company is well-known enough to have extensive plug-ins for both WordPress and WIX sites.

Their things make their email campaign builder limited: no mobile design front-end editor, no ability to customize email width, or easily affect padding and margins. Also, it is weird that you have to contact their customer service to remove their logo at the bottom of the email - even if you pay for the pro plans.

Customer service has always been helpful, especially when trying to figure out why specific customers are not receiving messages. There is strong automation capability, but we haven't utilized it to its potential.

Responsive design and ability to create multiple, clean, attractive templates with varying brand elements. Simple, intuitive drag-and-drop interface. List management is user-friendly and customizable.

Formatting of text styles is clunky and time consuming. There is the ability to apply headline and body text styles to some elements, but it is not intuitive at all. Management of bounced/suspended email addresses is not intuitive or informative.

Constant Contact has been our team's favorite platform to use for email marketing. We are a small company, so we cannot speak for large businesses, but for us, it has been perfect to reach our 10,000+ person audience on a regular basis, as well as incorporate landing pages and gain more subscribers.

Constant Contact was our top choice for two reasons. 1. Emails are more customizable than other platforms. You can move elements side to side which you can not do on a handful of competitors' platforms. This was huge for us as the look and style of our email are extremely important. 2. Constant Contact offers the ability to create landing page sign-up forms. Total game changer and incredibly easy to create!

Frequently the platform slows or errors and the text editor covers the text box we are working on. To fix it, we have to refresh the page and likely lose our work.

I like using Constant Contact and the experience has been good especially with bulk email sending.

1. Constant Contact makes it easy for me to send bulk email that goes straight to inbox and that what got me entangled with it. 2. I noticed a very rare feature that Constant Contact have that many other doesnt have. Constant Contact, allows me to collect donations from people. Many of the clients i have helped setup Constant Contact like the donation feature part so much too. 3. Constant Contact allows me create absolutely any kind of form that is needed for my list building.

Constant Contact doesnt have a free forever basic plan. Although they give first month free but I think they should have a plan for small businesses starting out who cannot afford their $20 a month.

The ease of designing emails, scheduling emails, social media management. The ability to make variations on different social platforms is huge. Creating different contact lists. Tracking open rates and clicks. Just overall a great platform for marketing purposes. Also excellent customer service.

Twitter (X) was recently removed and would love to have it added back. But otherwise no complaints about this platform.

Constant Contact revolutionized the way we communicate with our clients to let them know what's coming up in our issues and how they can participate (our magazine is 100 percent supported by advertising) and our readers (each month we create an email "alert" with Constant Contact which lets our readership know that our free digital issue is now available online). My whole staff knows how to use it and it can be adapted to a great variety of communication purposes. Clients can download our rate kits from a Constant Contact email; readers can link to our issues from it. It has lowered our print bills for collateral materials immensely. No more printed flyers or brochures! And no more use of snail mail — clients can receive your Constant Contact mail immediately or at a pre-scheduled time.

Very easy to use. If you know how to upload an image or a graphic, you can create eye-catching emails or newsletter style communications very easily and modify or update them frequently and quickly. The analytics -- to see the percentage of recipients who opened your email and exactly which person did or didn't, the bounce rate which allows you to keep your lists current, and many other features are not only helpful but simple to use.

As time has gone on, the cost has increased, but it still saves us a great deal of money because our postage costs have gone way down. We hardly ever use our postage meter anymore for marketing mailings. It's all done through Constant Contact. They used to have a free desktop "widget" that allowed you to input an email address right from your desktop, but that has now been discontinued. It was extremely convenient for the way we do business. There are now other ways (paid) you can connect directly to Constant Contact to have new email addresses input, but we have not been successful at getting them to interface for us, even though they are supposed to work. Constant Contact support was not helpful on this at all -- this happened recently and was really our only disappointment with them EVER!

With Constant Contact, dealing with marketing campaigns has become a pleasure, as we have been able to cooperate in designing campaigns and publications and following them up. The data collected has also helped us create a realistic perception of the extent of our success in attracting customers.

Constant Contact provides many, many capabilities that enhance our ability to prepare and publish comprehensive and distinctive advertising campaigns. It is really great that all the settings are easy, as it does not require much effort, as there are ready-made easy-to-customize templates, and the contacts are easily set up. Constant Contact enables us with high efficiency to design the content of the advertisement as we wish, and drag and drop helps in that, and enables us to deal flexibly with all components and add images, texts and links with ease. Scheduling is also excellent, as we can easily organize publishing times on different platforms. It is also great that Constant Contact enables us to capture a lot of data that expresses the extent of customer response to advertising campaigns, and it is great that this data can be easily exported to different analysis platforms.

I haven't experienced any complications with Constant Contact, especially when dealing with email campaigns, and it's great that Constant Contact always provides us with newsletters with updates and lots of good ideas.

I do independent contracting for a nonprofit and have been using Constant Contact for about 4 years now for the electronic newsletters to our supporters and network. I love that the software and the many different template options to use for mailings. I also like that I am able to change fonts, color, backgrounds and layout with ease. It is VERY user friendly and if I need to stop in the middle of my work it, will be saved where I left off. This is actually an update because in the past if you didn't save the work manually you could lose it, but they have updated that and it now autosaves (which I am very grateful for). Also, I love that I can schedule mailings and campaigns in advance for when I want them to go out (I currently have 5 pending to go out on designated days within the next 5 weeks). This save me a lot of time and not having to wait til the day of to log on and send them out. What I REALLY like is that we can track analytics. we know what emails (and topics) people are more interested in versus ones they barely open. This helps us in choosing more engaging content. I know what percent of our contacts have opened the emails. I can create different groups to send certain thing to (like Board members, parents, LSC), I am even able to see the time and date (and by whom) an email was opened and if the donate button was clicked or not (which is good for best practices and implementing measures of accountability within the org).

I do independent contracting for a nonprofit and have been using Constant Constant for about 4 years now for the electronic newsletters to our supporters and network. I love that the software and the many different template options to use for mailings. I also like that I am able to change fonts, color, backgrounds and layout with ease. It is VERY user friendly and if I need to stop in the middle of my work it, will be saved where I left off. This is actually an update because in the past if you didn't save the work manually you could lose it, but they have updated that and it now autosaves (which I am very grateful for). Also, I love that I can schedule mailings and campaigns in advance for when I want them to go out (I currently have 5 pending to go out on designated days within the next 5 weeks). This save me a lot of time and not having to wait til the day of to log on and send them out. What I REALLY like is that we can track analytics. we know what emails (and topics) people are more interested in versus ones they barely open. This helps us in choosing more engaging content. I know what percent of our contacts have opened the emails. I can create different groups to send certain thing to (like Board members, parents, LSC), I am even able to see the time and date (and by whom) an email was opened and if the donate button was clicked or not (which is good for best practices and implementing measures of accountability within the org).

I don't like that the only videos that I can embed into the mailings have to be a Youtube link. But other than that, there isn't much that I do not like about using this software.

We love to reward returning customers, we know there are a lot of choices in clothing and jewelry. We used constant contact to make sure all of our customers know about our rewards and have the opportunity to use them in store and online. As a boutique it's important that we have items our customers are looking for but may not be able find in a mainstream store. We use the surveys to find out what styles our customers are most interested in, which also makes the customer feel valued and included. We discovered that out customers were looking for different styles than what we had originally anticipated. The pricing makes all of this a bit irrelevant since I can purchase the same services for much less from another software company.

The amount of new customers we brought in was awesome, we kept in touch with past or current customers, meaning they're more likely to become repeat customers. Email tracking and email automation, surveys (or polls), high deliverability rate, click tracking, insights, and ease of use are all pros. Customer service is very responsive.

Constant contact costs more and provides less for the price than most of the other email marketing software I've used. I'm absolutely fine with paying more to get more but it doesn't make sense to pay more to get less. Business 101... Depending on who the recipient has their email address with, more or less of the emails from constant contact may to wind up in the promotions label vs primary.

What I like most about this platform is the fact that I can classify the list of subscribers according to my needs. When sending email campaigns, I can select which group to target instead of sending it to all of my leads. Their analytics is very clear and easy to understand. They provide tips to improve campaigns and stats to measure your effectiveness on each campaign.

I wish this platform would have more innovative features to make more powerful campaigns. For example, adding videos or gifs. I usually design my campaigns on Canva and then add it in Constant Contact as an image because their designing tool is very limited. It will also be very useful if they would add a link for calls as they do to direct people to websites and emails.