Silent member of staff

Love the online affiliate shops i can offer to my customers also great with wilcom software for integration

Pros

Love having the ability to see customers previous orders, save a lot of searching and gives a very professional look to my business

Cons

Recent upgrade have caused complications but overcame them,sometimes the saying if its not broken dont fix it" makes sense Also no rewards for old customers only new customers receive offers

T-Shirts Etc. - Apparel - Design - Promo

My overall experience has bee one of frustration and breakthrough moments. I love that deco continuily works with its subscribers to update the software. I had a slow start, but once I jumped into using the software as our only option, it has been a huge learning curve that I feel I am in control of now.

Pros

I originally loved the updated look and ease of the overall software compared to our previous shop management software. One of the other main factors were the online store function and other online features.

Cons

I feel that while the software is amazing over all that it isn't the best product yet for my companies needs. With saying that, I don't think that there is another software offering that hits as many of our needs. I feel that the weakest point in my companies view is that the platform is actually backwards. I feel that the software should be focused around the design, not the apparel. For instance, I should have a design spec(with design details such as mesh count, ink color, squeegee durometer, single/double hit, custom details). After the design spec, there should be a list of items that the design is going to be placed on. Eliminating alot of design placement tweaks on the invoice and reducing the number of pages printed out.

DecoNetwork Review

Have spent thousands of dollars on training sessions with two different Deco Pros. Inksoft never charged for training so the cost factor between the two has been significant for that reason alone. In turn, we have a good website and setup. Our affiliate stores are taking off quite nicely, but they are not easy to setup so man hours are extensive in this process.

Pros

Switched over from using Inksoft for 9 years | embroidery engine | business hub | personalization capabilities | Catalogue integration | Corel Draw integrations (now not working well) | ability to use multiple custom domain extensions | ability to quote from ANY store within business hub | ability to manipulate HTML coding | drag and drop widgets |

Cons

Designer is awful, customers could not begin to use it | Colorways on .emb files not available within software | not enough decoration methods | provided graphics are VERY outdated and not usable | limited amount of decoration methods | pricing and minimum overrides not available at store level, must override each product | cannot add decorated products to multiple categories | not enough bulk action options such as copy, delete, sort.....especially at the store level | no ability to publish decorated apparel, appears on website as soon as it is saved | Reporting needs to be more powerful

It has amazing possibilities

Overall, we are happy we switched because the postitives outweigh the negative, we just wish we would have had this information prior to our switch.

Pros

We loved the idea that we could have an all-in-one solution to our business. We left Shopvox & Order My Gear as well as Shopify POS and Wix to come to Deconetwork because of the abilities to create online stores and those orders go directly into production with batch production capabilities. The online designer and online presence it ads, is also a great feature.

Cons

The Batch production capabilities are extremely lacking. They are working toward fixing the major issues, but we still have to order/check in/print/complete each individual order and sorting orders is very difficult with this system. We have a showroom with products ready to purchase and this system is not designed for that either.

This is the way.

What impresses me most is their continual improvement. Even in our 1-2 years with them, they have improved so much. This makes paying monthly so easy! On this trajectory, they will not stop until they are the best software on the market.

Pros

-Efficiency -Time-Saving -Production Calendar automatically made for you -Syncs with emails, QuickBooks, website -Improves communication amongst team members -Supplier catalogues and products are already uploaded onto Deco for you

Cons

-Personal training is contracted out which is confusing. -The supplier catalogues and products aren't always updated as frequently as needed -There is no live inventory so purchasing can be difficult when you input an order, create a PO, and then have to deal with lots of backorders!