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Dokan Multivendor vs Helium 10
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4 / 5
Value for Money
4 / 5
3.9 / 5
Customer Support
4.1 / 5
3.9 / 5
Functionality
4.2 / 5
4.3 / 5
Last Review Written
December 27, 2024
March 10, 2025
Pros/Cons
Pros
- We love the nice and clean User Interface. More so, both our clients and vendors love and enjoy the user experience they get, whenever we use Dokan WooCommerce plugin.
- They are extremely helpful and I feel like i am co-developing my system with how swift and helpful they are with their support.
- There are a lot of good features that have been added over the years. The attention to detail is good and it has become more user friendly.
Cons
- Support was awful, tons of bugs, ended the relationship with a fraudulent credit card charge.
- They don't read messages, they don't troubleshoot, and I doubt the proper QA before release. The biggest bug, payment processing was broken so that 10-20% of my transaction would error out.
- Clunky to use and customise, terrible terrible customer support.
Pros
- It integrated perfectly, easy and fast to my business, I think is the best and most accurate software and by far the one with more tools in.
- It's very easy to use and has a lot of options. But it's XRay that makes my life very easy and the Profits helps me to see how my business is doing.
- I like this software for the ease of use. Some aspect of this software is great and others ok.
Cons
- They didn't send invoice nor notification and charged me full year. When i cancelled within 7 business day, they refused to send me a refund.
- They limited the number of kw's that can be imported into Scribbles...this is just ridiculous I need far more than the 1000 limit, this makes my life difficult.
- Customer service is unacceptable. I wanted to cancel the subscription; they suggested I pause it instead, which I agreed to.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
