About Finale Inventory

Finale Inventory is a cloud-based inventory and supply chain management solution designed for small and midsize businesses that offers stock management, purchasing, order management and reporting functionalities within a suite. The product is designed for manufacturing, distribution and retail industry segments.

Finale Inventory offers integration with selling platforms such as eBay and Amazon which allows users to manage orders from e-commerce websites. The product also offers integration with shipping services such as Shipstation and ShippingEasy. Combined e-commerce and shipping features help users view and manage inventory levels required to meet online demand.

The product also offers multi-location support which ena...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

173 Reviews of Finale Inventory

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(131)

131

4 stars

(33)

33

3 stars

(6)

6

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 173 results

February 2021

John from BattlBox

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Great product, but more importantly, great leadership!

Pros

The software works exactly how it was intended to! Working with Finale leadership to setup our customization was a breeze! Great product and a great team!

Cons

I have nothing negative to share about this product! Love Finale!

Reasons for Switching to Finale Inventory

lack of functionality and features that are business eneeded.

February 2021

Blythe from Landon Haney Co.

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Finale has improved everything in our company

Finale was introduced to our company after a long, tedious process of finding and then trying to implement another IMS (Fishbowl). I was skeptical of the great reviews and claims from other users since I had really been put through the wringer by another company during implementation. After going through a demo and poking around a bit, I was sold. Importing all of the data was a breeze, the user interface is intuitive and for me, the best part is that if I did hit a snag, I could be on a screen share with a Finale rep in no time and they would patiently walk me through it. I'm not exaggerating when I say Finale made everything better. It has transformed the way we do business by allowing us to manage our inventory accurately across multiple sales channels and provide a better experience for our customers.

Pros

Finale implementation is quick and pretty simple. We use it with ShipStation and the learning curve was practically non-existent because it's so intuitive. Importing data is just a matter of copying and pasting a spreadsheet into their import tool. This makes adding and updating products/customers/vendors/etc. a breeze. I also generate invoices from Finale. We have pretty long production lead times on the majority of our products so predicting stock outs is very important to us and we can trust Finale to calculate that information correctly. The basic reporting is good but the ability to customize existing reports or create your own is excellent. Most importantly, their level of customer service is absolutely top notch.

Cons

We did have some hiccups with marketplace integrations but we able to work with Finale to create workarounds that have been fine.

Reasons for Switching to Finale Inventory

Fishbowl really provided no implementation support themselves. Once we signed the contract, it was crickets from them. We had to hire a consultant and frankly, she was a nightmare to deal with. We had so much trouble importing our data that we had zero confidence that the actual product would work.

September 2021

User Profile Picture

Ken from Bulk Candy Store

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Great product and customer service

Overall we are very happy with Finale Inventory. The sotware does what it need to and the customer service team is outstanding!

Pros

Coming from an open source erp that was complicated I loke how easy it is to find and do things in Finale. I especially like the cut and paste spreadsheet import system. This makes it much easier to accomplish many tasks. As with wany new software, customer service is really importat and the people at Finale get and A+ in customer service. They offer live training, video tutorials and are always avaailable to answer questions.

Cons

We are new to the software and have found nothing we really would want to change.

Reasons for Switching to Finale Inventory

We are swithcing our e-commerce platform and wanted something that integrates better with our new tech stack. In addition, Finale seems easier and the customer service is excellent. Odoo is open source so support support is limited. We are paying more but have a priduct more usable for us.

July 2020

cameron from Big Y FLy Co

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2020

Is slower than God

Pros

Was pretty easy to use, although cumbersome with all the screens you have to use to add on product, cannot add inventory from the item page, so quite a few unnecessary clicks there. Also goes into negative inventory which for us means when there is an error we have to manually reset items to zero, would be nice if there was an option to just have inventory go to 0. Also be nice if it has a seasonality feature for ordering, like we need more of this widget for winter etc.

Cons

It stalls out constantly, no matter the browser no matter the computer, especially on weekends basically unusable, and by the time email support gets back to you it is better again, but they never admit an issue or offer a fix or apology.

August 2021

Joe from Nurture Pet Inc

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Amazing Program with even better customer service

I was in a jam several months ago. My inventory software crashed. I contacted finale, and stressed the importance of my situation. THAT DAY, I received a phone call from one of their technicians, [SENSITIVE CONTENT]. [SENSITIVE CONTENT] and the rest of finale’s staff helped me get back on my feet almost immediately and held my hand through this entire process and continue to do so. Great company.

Pros

Very plug and play. Very user friendly. Amazing staff

Cons

Technicians don’t work on the weekends, but that’s most software companies.