About Handshake

Handshake is an e-commerce and order management platform for small and midsize manufacturers and distributors. The solution can help users search for new customers, explore new geographies for sales, monitor customer engagements and manage retailers.

Users can upload custom branding such as logos, taglines and images, build product catalogs and create separate catalog pages. Handshake displays real-time stock inventory, and stock availability is updated after every sale or return. A dedicated portal for retailers allows them to see their order history, place new orders, track shipments, make payments and more.

Handshake also allows businesses to create promotional and landing pages that can be shared with retailers via email to promote a specific prod...


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Supported Operating System(s):

Web browser (OS agnostic)

118 Reviews of Handshake

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(75)

75

4 stars

(33)

33

3 stars

(4)

4

2 stars

(4)

4

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 118 results

August 2015

Tina

Verified Reviewer

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

August 2015

Save Time with Handshake

We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

Pros

Great customer service, very knowledgeable and courteous. They have a great team at Handshake- from the CEO to the Customer Support Specialists. There are no regrets with choosing Handshake for our sales rep ordering tool.

Cons

Just keep doing what you are doing Handshake!

January 2020

Theresa from Rodenstock USA

Company Size: 11-50 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

January 2020

Really great wholesale support

It’s such a great tool for accounts placing orders, seeing their options, even viewing high res images and sizing options. It’s really easy to update with new releases.

Pros

Handshake is a great tool for sales reps to place orders in the field. It also lets you have a direct b2b site for your accounts to place orders any time of the day. Best part: your reps can use it offline! So they can place orders anytime and then sync up when they have service.

Cons

Ever since Shopify obtained handshake, the customer support has gone downhill. They take a while to respond. But when they do, they do help you figure things out. Your best bet is to not have things go wrong.

June 2020

Kate from Greensky

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2020

Good product

Handshake makes the campus recruiting process easier.

Pros

Handshake is useful in the campus recruiting process and provides an easy platform to recruit across multiple campuses. Great business case!

Cons

I used the resume-to-photo feature at a career fair, and, although it is helpful, it needs a little more work to be helpful in real-time. Should also be used on a phone rather than a ipad.

May 2019

Spencer from Candle Warmers

Verified Reviewer

Company Size: 51-200 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

May 2019

Disappointing partnership

This is absolutely the worst company we have partnered with in my 12 years with my business. Their customer service is simply horrible and I'm worried they almost got shut down because they weren't PCI compliant even though they told us they were. They gave us 2 days. Yes, 2 days to find a new CC processor and have it setup. You can only use their specific processors which don't even work with all of their tech. Their processors costs $6000 more than what we were currently paying and Handshake refused to help in that cost. The process we have to do now is different than what was initially presented to us. They switched it mid contract and then refused to refund a prorated amount. It's highway robbery in my mind. Be very cautious of anything you sign with them. Even then they'll just end up changing it mid way through the contract. Absolutely disappointed in a company that would conduct business like that.

Pros

I liked the simplicity of it. It is a very basic system.

Cons

Disappointed in the promises made about the product and the contract put in place. Horrible to pay up front for the year.

March 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2020

Great career connection resources for students!

Pros

Love how easy it is for our students and faculty to schedule advisory appointments, find internship and employment opportunities, connect with our alumni, and attend events in their field of interest. Our students have found it so easy to navigate and resourceful. We have had such positive feedback from them on this resource that we just launched a few years ago.

Cons

So far everything has been great! Handshakes customer service is great, along with their tutorials on how it all works. Does take a little time to implement, so be sure to set up a great plan for marketing and getting awareness out to students, employers, alumni (your network!).