Handshake is an e-commerce and order management platform for small and midsize manufacturers and distributors. The solution can help users search for new customers, explore new geographies for sales, monitor customer engagements and manage retailers.

Users can upload custom branding such as logos, taglines and images, build product catalogs and create separate catalog pages. Handshake displays real-time stock inventory, and stock availability is updated after every sale or return. A dedicated portal for retailers allows them to see their order history, place new orders, track shipments, make payments and more.

Handshake also allows businesses to create promotional and landing pages that can be shared with retailers via email to promote a specific product and sales campaigns. Handshake integrates with third-party applications such as NetSuite, QuickBooks, Salesforce and MS Dynamics.

The solution is available with a per user per month subscription which includes customer support via phone, web and live chat.

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Mobile order list

Mobile order list

Supported Operating System(s):

Web browser (OS agnostic)



62 Reviews of Handshake

Overall rating

4.5 / 5 stars

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Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

GreatProduct

Easy to use as long as it is only on one devise. I use to have it both on my iPad and iPhone but they could not since correctly.

Pros

Easy to use to send packing list or quotes to customers.

Cons

It would be nice to have a sub category. In other words having location 1 with a list of product and then location 2 etc.

Review Source: Capterra

Glenn from Alta Supply

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Alta Supply

Has been instrumental in separating us from our competition

Pros

Ease of getting critical product information to all of my customers

Cons

No android app available for customers who don’t have an iPhone

Review Source: Capterra

Brian from ClearVision Optical

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Handshake Review

… Easy to use and I would highly recommend it.

Pros

Ease-of-use… Very intuitive. It flows well for the different uses.

Cons

Nothing… I liked the old icons better.
That is it.

Review Source: Capterra

Amy from Up With Paper / UWP Luxe

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Tool for Start-ups

Overall, I think Handshake is a great tool for companies without an existing order/inventory system. While it was a nice-to-have for us at shows, it was the only time we used it and could no longer warrant the expense to keep it.

Pros

We are a larger company that added Handshake to assist us at gift tradeshows where we do not have traditional showroom representation. The software helped us to upload our customer and product list so we could write orders in real time during the tradeshows and send order copies to our customers immediately.

Cons

At times, it was not efficient enough to set up a new customer in the moment. We often would physically write the order, then transfer it into the software as time at the show would permit.

Review Source: Capterra

Diane from Rickety Bridge Winery Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Handshake Saves Time!

Great working with HS and they are always available if we have any questions. I would highly recommend this product.

Pros

This software is a great tool for our Reps to use in the field. Orders can be signed for and sent to our office immediately.

Cons

We are very happy with HS and have no problems.

Review Source: Capterra

Theresa from Rodenstock

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy to use - really intuitive

Pros

Our sales reps range from 25 to 65, and all of them can handle using Handshake without problems! It's really simple to place an order, and follows a really intuitive path to getting the order in.

Cons

Sometimes there are disconnects with using the program - like their servers will be down or you can't sign in. But that happens rarely.

Review Source: Capterra

Sarah from BabyBjorn

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Program- hoping for more integration

We are solving many many communication issues, also helps coordinator normalize tasks like order placing. Hoping to take it to the next step soon by integrating Dynamics so orders are automatically placed once approved

Pros

ease of use, clear communications with all of our teams

Cons

lack of integration into Dynamics 365 for order placing (still a manual process for us), looking for more updates on adding shipment tracking & invoicing

Review Source: Capterra

doron from mav usa llc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

top notch

great all around very easy to use and great face for your wholesale business.

Pros

easy navigation and great customer service

Cons

does not have inventory built-in

Review Source: Capterra

Michael from Chex Finer Foods

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Happy handshaking

Great. We are able to service customers with technology that is advanced and feels cutting edge. Customers love the pictures and being to see you new items. We’re now starting to offer programs through handshake and I have also benefit from having an online website which is in past What is an underappreciated feature by chex.

Pros

We get hundreds of handshake orders every week from customers big and small.
The onboarding was fantastic and I enjoyed my weekly calls with their integration specialist.
The software was flexible and was able to adapt to our company needs.

Cons

The sync had unanticipated challenges and though improvements are being made created some issues for customers.

The development has been slow for custom features that are company specify.

Review Source: Capterra

Dale from Prince Parker & Assoc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Simple yet powerful productivity increasing tool

This is a great tool for allowing your B2B sales to be more efficient, this product also makes ordering easier for customers and supports offline orders. The ability to also be able to use Web, tablet apps, phone apps allows for the focus to be on the client or customer.

Pros

The ability to reduce the need for manual data entry is priceless.

Cons

Some of the back end processes aren't clearly explained and support is sometimes delayed in there response.

Review Source: Capterra

Jake from rogue fitness

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Excellent Software for B2B Niches

Overall this is excellent software, I highly recommend it to any traveling sales reps or anyone working sales in a high-paced environment where efficiency is king.

Pros

Very quick, simple, and efficient to create orders. Great for sales reps on the road, which is primarily were I used this software and saw it being used by others. Could be a little pricey depending on your sales volume, but many will able to get way more than their money's worth out of it.

Cons

I've had some software updates/syncs/etc load a bit slow at times. It's crashed before as well, but nothing out of the ordinary, I've used WAY worse software in my day, just nit picking so I can fill out the cons field.

Review Source: Capterra

Neda from BeautySales

Industry:  Manufacturing and wholesale

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Very Frustrating

We don't recommend Handshake.

Pros

We Started to use Handshake about 3 years ago. At first, their customer and support service was very responsive and we had no major problem for the first 3 months in 2018.

Cons

We are using Handshake for about 3 years. It is an everyday battle. It takes a lot of time from us to navigate the issues and their customer service is not responsive at all. Especially from May 2018, nobody is answering our calls in their support team. And when we email our issues, it takes more than 2 weeks to get resolved. Right now we are experiencing lots of issues from June and many of the critical ones are still unsolved.
Most of the issues are about the Handshake Direct. We have product missing in different customer groups. We have syncing issues & .......

Review Source

Brendon from My Saint My Hero

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Save time on orders - make it easy, fast and reliable.

Pros

Handshake is a slick, familiar interface on top of a highly manageable back-end hub. We chose this application in order to have static content not relying on an internet connection, and we stayed for the extensive customization and the well-written API.

Cons

Handshake billing has proven to be quite inflexible about subscription and payment. If we pay on a yearly term, they outright refused a proration on accounts that we no longer find necessary.
Managing incoming orders proves to be burdensome on staff - we could use more *required fields and validation options to ensure that we are collecting the correct info on the front end.

We would also love to authorize cards on the go.

Review Source: GetApp

David from Financial services

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Handshake has made working with customers a breeze!

Pros

Easy to navigate, order history is convenient, order copies offer thumbnail color images, wonderful for tracking orders at various tradeshows.

Cons

Wish past orders remained on system for longer time period. Have had some issues with loading credit card numbers.

Review Source: Capterra

Jenn from Bad Habit NYC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Handshake makes order processing a breeze

time saving accurate order placement

Pros

easily handles orders with all contact info stored for repeat customers, as well as order history, makes running a buisness just a bit easier

Cons

simmilar names can cause a bit of confusion but with a diligent eye and attention all errors can be avoided

Review Source: Capterra

Zack from J.D.S. Tire Systems

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Way to many issues. Stay in constant contact with customer support

Syncs with QB, allows our team o be more connected

Pros

HS is very easy to be mobile with it. HS allows use without having internet which is great for our company.

support team is very helpful.

Cons

Way to many bugs/issues. How does tax not come standard on a sales order app/system??? Then was sent info on how to write the tax syntax myself. Then tax didn't show up on the mobile devices or it had 6 or so lines duplicated of the tax rate and took two months to get it straight. Have to create & maintain multiple lists just keep accurate taxes for customers. Random deleted orders, duplicate customers on mobile devices. One salesman's orders for one customer keep saying the customer was deleted but that customer is clearly in the system. HS doesn't completely update with QB on unit prices. HS doesn't have a profile for users to have their info show on their sales orders. Barcode import didn't work so had to change each manually after customer support didn't have a solution. It defaults to color printing and no way to change the default to black. Always wants to print two pages even if the order is less than half a page long. I have been in pretty constant contact with the customer support team since we started using because of all these issues.

Review Source: Capterra

Isaiah from Mariposa USA, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Saves hours of time on order entry.

Saving hours of order entry time and order taking time.

Pros

I like most about eliminating double entry of orders. It connects automatically into our accounting software. It's great to take the app as our catalog and skim through the products with a breeze. Being able to email the customer the copy of the order with the images is a great feature.

Cons

When syncing, it's hard to troubleshoot what could cause the error. The system doesn't tell us exactly what is causing the sync error. UPC numbers has input manually. It doesn't sync with the accounting software automatically. Also new items takes longer to setup due to manual UPC update.

Review Source: Capterra

James from Uware Brands

Ease-of-use

Customer support

Functionality

April 2018

I like finished order form

Pros

you can see what item you are entering and if it is in stock or not. You can go back and correct orders or add to orders on a timeley basis.

Cons

Sometimes it can be slow finding groups or styles set up in the system. Finding customers can be slow at times.

Review Source: Capterra

Bud from Clearvision optical

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Love the program, but it kicks me out sometimes when I'm taking inventory

Pros

Ease of use. Quicker than paper inventory. Lots of good data available. I T is constantly updating .

Cons

Needs work. With the application that we USA, the pictures should be sharper for color separation and the product names, sizes and inventory availability should be on one page to expedite ordering.

Review Source: Capterra

Jose from Red Barn

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I have found the app easier to use than other apps in the past.

It saves me a lot of time in placing my orders and I like that it gives me a total for my order right away.

Pros

I like the ease of finding products by category and brands, I often skip ordering from another vendor because using handshake will save me time.

Cons

I don't like that when using the camera feature I have to press camera before every use, I would be happier if after each scan it would just automatically go to my camera.

Review Source: Capterra

Displaying 1 - 20 of 62 reviews