Handshake Software


 

Handshake is an e-commerce and order management platform for small and midsize manufacturers and distributors. The solution can help users search for new customers, explore new geographies for sales, monitor customer engagements and manage retailers.

Users can upload custom branding such as logos, taglines and images, build product catalogs and create separate catalog pages. Handshake displays real-time stock inventory, and stock availability is updated after every sale or return. A dedicated portal for retailers allows them to see their order history, place new orders, track shipments, make payments and more.

Handshake also allows businesses to create promotional and landing pages that can be shared with retailers via email to promote a specific product and sales campaigns. Handshake integrates with third-party applications such as NetSuite, QuickBooks, Salesforce and MS Dynamics.

The solution is available with a per user per month subscription which includes customer support via phone, web and live chat.

 

Handshake - Cart discount
 
  • Handshake - Cart discount
    Cart discount
  • Handshake - Mobile order list
    Mobile order list
Supported Operating System(s):
Web browser (OS agnostic)

56 Reviews of Handshake

 

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Software Advice Reviews (2)
More Reviews (54)

Showing 1-2 of 2

Neda from BeautySales
Specialty: Manufacturing and wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Very Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We don't recommend Handshake.

Pros

We Started to use Handshake about 3 years ago. At first, their customer and support service was very responsive and we had no major problem for the first 3 months in 2018.

Cons

We are using Handshake for about 3 years. It is an everyday battle. It takes a lot of time from us to navigate the issues and their customer service is not responsive at all. Especially from May 2018, nobody is answering our calls in their support team. And when we email our issues, it takes more than 2 weeks to get resolved. Right now we are experiencing lots of issues from June and many of the critical ones are still unsolved.
Most of the issues are about the Handshake Direct. We have product missing in different customer groups. We have syncing issues & .......

Review Source
 
 

Lena from EG Workforce Solutions
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Handshake has helped fill my open orders!

Ease-of-use

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Value for Money

Pros

Handshake allows you to connect to college students under one area. It allows you to email, review and chat with students regarding their interest and your open jobs.

Cons

Some positions did not get approved to post by certain colleges. I disagreed only because students who attend college and live in another city may look for Spring/Summer/Winter break jobs while home for the holidays. I believe the positions may have not been approved because of the location.

Review Source
 
 
 
Showing 1-20 of 54

Brendon from My Saint My Hero
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Save time on orders - make it easy, fast and reliable.

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Pros

Handshake is a slick, familiar interface on top of a highly manageable back-end hub. We chose this application in order to have static content not relying on an internet connection, and we stayed for the extensive customization and the well-written API.

Cons

Handshake billing has proven to be quite inflexible about subscription and payment. If we pay on a yearly term, they outright refused a proration on accounts that we no longer find necessary.
Managing incoming orders proves to be burdensome on staff - we could use more *required fields and validation options to ensure that we are collecting the correct info on the front end.

We would also love to authorize cards on the go.

Review Source: GetApp
 

Sarah from Boland

July 2018

July 2018

I use it to recruit for college candidates at multiple schools in one easy site

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Pros

It's the best way to promote the company and post career opportunities throughout all the schools within the system, which offers a huge list of schools. You can also chose criteria of schools based on location, major, etc. This saves so much time, instead of creating an account through each college.

Cons

The career opportunities aren't automatically approved, and some schools take longer than others to post the career posting

Review Source: Capterra
 

David from Financial services

June 2018

June 2018

Handshake has made working with customers a breeze!

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Pros

Easy to navigate, order history is convenient, order copies offer thumbnail color images, wonderful for tracking orders at various tradeshows.

Cons

Wish past orders remained on system for longer time period. Have had some issues with loading credit card numbers.

Review Source: Capterra
 

Jenn from Bad Habit NYC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Handshake makes order processing a breeze

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time saving accurate order placement

Pros

easily handles orders with all contact info stored for repeat customers, as well as order history, makes running a buisness just a bit easier

Cons

simmilar names can cause a bit of confusion but with a diligent eye and attention all errors can be avoided

Review Source: Capterra
 

Zack from J.D.S. Tire Systems
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Way to many issues. Stay in constant contact with customer support

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Syncs with QB, allows our team o be more connected

Pros

HS is very easy to be mobile with it. HS allows use without having internet which is great for our company.

support team is very helpful.

Cons

Way to many bugs/issues. How does tax not come standard on a sales order app/system??? Then was sent info on how to write the tax syntax myself. Then tax didn't show up on the mobile devices or it had 6 or so lines duplicated of the tax rate and took two months to get it straight. Have to create & maintain multiple lists just keep accurate taxes for customers. Random deleted orders, duplicate customers on mobile devices. One salesman's orders for one customer keep saying the customer was deleted but that customer is clearly in the system. HS doesn't completely update with QB on unit prices. HS doesn't have a profile for users to have their info show on their sales orders. Barcode import didn't work so had to change each manually after customer support didn't have a solution. It defaults to color printing and no way to change the default to black. Always wants to print two pages even if the order is less than half a page long. I have been in pretty constant contact with the customer support team since we started using because of all these issues.

Review Source: Capterra
 

Erika from SBT
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent program!

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Quality
Pros

Handshake is very easy to not only post a position but easy to apply AND import applicant information!

Cons

I don't have any cons regarding this product but I am a failry new user. I really enjoy the ease and simplicity.

Review Source: Capterra
 

Sarah from Rutgers University

May 2018

May 2018

I use Handshake as an administrator with my university's Career Services department.

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access to a lot of career services with my school, and access to lots of job postings from hundreds of employers.

Pros

I like the clean, easy-to-use design! Before we started using Handshake, we used another career services management platform that was more frustrating to use. Handshake is simple and has unique features, like the ability to see your profile as an employer would.

Cons

I do not like the help videos designed for Career Services workers, employers, and students. I have reviewed these videos thoroughly as part of my training, and they are too long, mundane, and often too blurry to see what the narrator is doing.

Review Source: Capterra
 

Isaiah from Mariposa USA, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Saves hours of time on order entry.

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Saving hours of order entry time and order taking time.

Pros

I like most about eliminating double entry of orders. It connects automatically into our accounting software. It's great to take the app as our catalog and skim through the products with a breeze. Being able to email the customer the copy of the order with the images is a great feature.

Cons

When syncing, it's hard to troubleshoot what could cause the error. The system doesn't tell us exactly what is causing the sync error. UPC numbers has input manually. It doesn't sync with the accounting software automatically. Also new items takes longer to setup due to manual UPC update.

Review Source: Capterra
 


April 2018

April 2018

I love Handshake

Ease-of-use

Functionality

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Value for Money

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Pros

Handshake is an awesome tool for employers, career services offices and college recruiters. It's very helpful for us.

Cons

The notification system sometimes bothers me. When you log in to your account (no matter what profile you're on if you have multiple), company-wide notifications will remain as new.

Review Source: Capterra
 

James from Uware Brands

April 2018

April 2018

I like finished order form

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
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Pros

you can see what item you are entering and if it is in stock or not. You can go back and correct orders or add to orders on a timeley basis.

Cons

Sometimes it can be slow finding groups or styles set up in the system. Finding customers can be slow at times.

Review Source: Capterra
 

Bud from Clearvision optical

April 2018

April 2018

Love the program, but it kicks me out sometimes when I'm taking inventory

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Pros

Ease of use. Quicker than paper inventory. Lots of good data available. I T is constantly updating .

Cons

Needs work. With the application that we USA, the pictures should be sharper for color separation and the product names, sizes and inventory availability should be on one page to expedite ordering.

Review Source: Capterra
 

Jose from Red Barn
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I have found the app easier to use than other apps in the past.

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It saves me a lot of time in placing my orders and I like that it gives me a total for my order right away.

Pros

I like the ease of finding products by category and brands, I often skip ordering from another vendor because using handshake will save me time.

Cons

I don't like that when using the camera feature I have to press camera before every use, I would be happier if after each scan it would just automatically go to my camera.

Review Source: Capterra
 

Brian from ClearVision Optical

April 2018

April 2018

Handshake has made entering and submitting orders incredibly easy and efficient....love it!

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Pros

Able to fix mistakes easily. Can change and duplicate orders in a flash. It flows extremely well with between customers and inventory.

Cons

They added the ability to take notes on a customer...so nothing comes to mind. The fact that there are constant updates, means that it is constantly improving.

Review Source: Capterra
 

Melanie from Lux Fragrances

April 2018

April 2018

Overall very good

Ease-of-use

Functionality

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Pros

Ease of use, inventory is updated with each sync, ability to use bluetooth scanner, reports are easy to run

Cons

Seems like the program "freezes" on occasion, unable to open an existing order. Only retains orders for approx. 60 days

Review Source: Capterra
 

William from Rogers Sports Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great product

Ease-of-use

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Value for Money

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Easy order entry by me or customers makes life much better.

Pros

Ease of use. Easy to guide customers through set up and use. Able to train on set up and use in less than 20 minutes.

Cons

No Android application that works and not crashing all the time. Should not have to use tablet or PC to work with customers.

Review Source: Capterra
 


February 2018

February 2018

Makes writing orders at tradeshows easy

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Pros

writing orders at tradeshows with a breeze. No use for paper or pen and all of your images are downloaded.

Cons

This software does not integrate with many of the reps are using in the gift industry/business. This provides quite a significant amount of additional biz.

Review Source: GetApp
 

sue from Distinctive Wines

January 2018

January 2018

great ordering tool

Ease-of-use

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Pros

ease of use , catalogue, ability to apply discounts by customer.
The ability to add images and on the spot reporting of customer history

Cons

Needs a better back of house reporting system , the ability to choose date ranges
and the ability to filter brands

Review Source: Capterra
 

Shanna from Two Leaves and a Bud

January 2018

January 2018

Extremely satisfied with the Handshake site

Ease-of-use

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Pros

I love the user-friendly navigation of the site, to be able to get to everything I need for myself and my customers

Review Source: Capterra
 

Jessica from Vega

January 2018

January 2018

I use handshake to enter orders in my role in outside sales.

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Pros

I love being able to enter orders in the field, so they are place din real time. The product images are right next to the description, making it very easy to review the orders with the customer.

Cons

I wish there was a way to integrate the items that are out of stock with this software, so we would not be able to place an item that is currently out of stock. Right now we have to make sure we are always aware of what is on the out of stock report, which our company sends as a daily email.

Review Source: Capterra
 

ruairi from Katie Leamon ltd

January 2018

January 2018

wonderful

Ease-of-use

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Pros

The ease of the whole system - back and front end. Customer service is great. Our customers love it.

Cons

Inability for customer requests, and subsequent details, to be automatically uploaded for instant approval from us. Also, managing stock on handshake rather than exporting and importing files.
Short term app licenses would also be very welcome

Review Source: Capterra