Handshake Software


Handshake is an e-commerce and order management platform for small and midsize manufacturers and distributors. The solution can help users search for new customers, explore new geographies for sales, monitor customer engagements and manage retailers.

Users can upload custom branding such as logos, taglines and images, build product catalogs and create separate catalog pages. Handshake displays real-time stock inventory, and stock availability is updated after every sale or return. A dedicated portal for retailers allows them to see their order history, place new orders, track shipments, make payments and more.

Handshake also allows businesses to create promotional and landing pages that can be shared with retailers via email to promote a specific product and sales campaigns. Handshake integrates with third-party applications such as NetSuite, QuickBooks, Salesforce and MS Dynamics.

The solution is available with a per user per month subscription which includes customer support via phone, web and live chat.



83 Reviews of Handshake

Overall rating

4.54 / 5 stars

Filters:

Showing 1 - 20 of 83 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Awesome new job search engine, that is very easy to use

Very easy to use, easy to set up, very cool click on icons.

Pros

This software is so very easy to use and to set up a profile, I really like the way that it asks for the categories, and special skills that I have, as well as what type of strengths, skill sets, and soft skills I have.

Cons

I am not happy with the way that sometimes it doesn't find what I am really looking for.

January 2019

Kaitlyn from DSA Boston

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy to find interns with Handshake!

Handshake has been a great tool for us and has resulted in staffing several awesome interns! We get more applications in through Handshake than we ever did using Idealist or similar sites.

Pros

It is really easy to use and allows you to reopen positions if you need to fill them again. We use this to find and hire interns from surrounding colleges and it allows us to easily post to many universities at the same time, which is great since we are in the Boston area.

Cons

Sometimes the approval from universities can take a while but that is just the nature of the approval process.

January 2019

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Easy One Stop Shop for Job Apps

Pros

Very easy to sort applications based on qualifications and type of job/internship. Good at storing resumes and cover letters to make it easy to reuse them across applications.

Cons

Should have an easy way to view which applications will redirect you to company site, versus which allow a Handshake application. Would quicken the process of applying significantly.

January 2019

Anonymous

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Time Saving App for ecommerce

Pros

Its simple and easy to use, add products, check orders, order history and reports. Its great application for tracking orders at trade shows & exhibitions.

Cons

a few time face issue in leading credit card information, however its great experience to use Handshake.

November 2018

Amanda from Hemisphere Trading of NY, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Super practical!

Pros

Its a super easy B2B platform, good for small businesses! Also has a great customer service.

Cons

It could take some time to upload information but its not a big deal.

November 2018

Lisa from Pacific West Enterprises Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Great for Sales!

Pros

Handshake is easy to use, quick, and reliable! My customers love how quick they can see the product and get their order entered on the spot!

Cons

At times there are syncing errors, and orders are missed. Not often, but it does happen.

November 2018

Jana from DRS Nursery Sales

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Easy to use

Pros

I like being able to see picture with product sku #.

Cons

Too easy to accidentally touch and increase quantity.

November 2018

Alan from Chris Rush Designer Notes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Handshake is a Small Business’s Best Friend

Handshake really simplifies my order processing experience. Both at trade shows and in the studio, Handshake adds a level of professionalism in the appearance and clarity of the order and shipping-related documents we create. And the customer service team at Handshake is great to work with and very responsive to even our most trivial questions.

Pros

Handshake software is easy to use and makes order-taking and acknowledgement a snap - particularly in busy trade show environments. Product lists are easy to load and update. While I don’t use it yet, I’m excited at the prospect of using the invoicing function as well

Cons

It would be nice to be able to update the product list on my iPad as well as on my laptop

November 2018

William from GBT Sales & Services, LLC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Happy Rep agency

I have been using Handshake for over 5 years and it’s helped me grow my business from one rep to 10. We sell products for 16 different manufactures and it’s has become my teams sales catalog. Can’t see doing outside sales any other way.

Pros

Simplicity of order entry for my reps in the field and the ease of updating multiple lines.

Cons

It not available for other platforms like android or windows. Price breaks do not add up when a product has multiple variants.

November 2018

Brian from Du-bro Products

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great B2B portal

Pros

Easy to take show and phone orders. We use it daily.

Cons

Would like to be able to add products on the site, not just in bulk upload.

November 2018

William from Proserve Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Handshake - Mobile entry

We are able to enter orders as long as we have internet or cell service. This allows us to quickly enter orders & ship them almost the same day. It has helped us increase our service levels to customers & potential customers.

Pros

The ability to enter orders & see Customer Information via a mobile device. This is/was critical for us since we do one show a month were we get hundreds of future orders. Being able to sign in on 2 devices allows us to maximize out investment.

Cons

The pricing, while robust, is not as robust as our ERP. We have done some work arounds to accommodate this. This issue was not a showstopper for us.

November 2018

Bethany from Melange Collection

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Great for Trade Shows

Pros

I love that it includes images and sends the customer pictures of what they ordered. We have a Christmas-based business and sometimes our customers will buy something in February that they don't want shipped to them until October so being able to remind them with pictures of what they ordered is fabulous.

Cons

Does not track inventory levels. I would love to put my inventory numbers in before a trade show so that I don't oversell beyond what I have in stock.
It would also be great if we could invoice customers. We have a Christmas-based business and sometimes our customers will buy something in February that they don't want shipped to them until October so we often don't collect payment information from them at the time that they order. Then we have to call them before we ship their order to collect credit card information. I would love to be able to email them and invoice them directly from Handshake.

November 2018

Matt from The evans group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Territory sales

Simply put I get back my time with handshake. I do not have to write down orders or enter them in my lap top computer. It is in real time.

Pros

Simplicity of entering orders before I leave my accounts

Cons

If you can find something you don’t like about Handshake you had better bet that they will fix it fast.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

GreatProduct

Easy to use as long as it is only on one devise. I use to have it both on my iPad and iPhone but they could not since correctly.

Pros

Easy to use to send packing list or quotes to customers.

Cons

It would be nice to have a sub category. In other words having location 1 with a list of product and then location 2 etc.

November 2018

Brock from Ace Hill Beer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Easy to Use Ordering System

Great- very helpful

Pros

The ordering features and functions and being able to see how much a customer spends on product.

Cons

Sometimes goes down and won’t sync properly. Issues with credit cards getting pulled to our back end.

November 2018

Trey from The Evans Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Efficient and Effective

I have had a very positive experience with Handshake over the last few years, and I would definitely recommend it to other manufacturer sales representatives. It saves me a great amount of time each day.

Pros

Helps me generate orders quickly and easily

Cons

Orders occasionally get trapped in outbox

November 2018

Meg from Walman Optical

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Happy Handshaker

Working with the Handshake team to launch the app and online experience to our teams and customers was nearly flawless. Some programs can cause "pain and suffering" but I've never been frustrated with using the system. I think that's partly because the Handshake onboarding team taught me so well but also because the software is so easy to use.

Pros

Handshake has brought efficiencies to our sales and fulfillment process. We've also been able to use it to take our inventory, saving us hundreds of hours of manual work. Our branches are able to fulfill orders faster which makes our customers happier too! HSDO has helped our customers order more product from us and opened up time to have more meaningful conversations with our reps too.

Cons

This is quite minor but I wish there was a bit more I could do for our online, customer facing portal. But really, that's just a cherry on top.

November 2018

Ann from Consumer Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Handshake Review

Overall I have had no issues. When I needed something changed, updated or have had an issue it has always been addressed right away.

Pros

Easy to use when in front of customers.

Cons

Sometimes you have to go in an force it to sync.

November 2018

Owen from Colors in Optics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Handshake

Can review orders that were written earlier in year.

Pros

Makes my life easier,and more productive.

Cons

Should have a notification that orders were received

November 2018

Glenn from Alta Supply

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Alta Supply

Has been instrumental in separating us from our competition

Pros

Ease of getting critical product information to all of my customers

Cons

No android app available for customers who don’t have an iPhone