About Helcim

Helcim is a payments company that helps businesses accept credit card payments.

At Helcim, our goal is to provide small to medium sized businesses with the opportunity to accept credit card payments at affordable rates with industry-leading technology backed by excellent customer service. Whether you need to accept payments by generating online invoices, creating an ecommerce website, adding payments to an existing website, setting up monthly recurring plans, using the virtual terminal, or accepting cards in person, Helcim has the solution.

Helcim merchants benefit from Interchange Plus pricing, no contracts, no hidden fees, no PCI fees, and access to all of our software tools at no additional cost.

Helcim doesn't charge a monthly fee. To explain i...


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18 Reviews of Helcim

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(3)

3

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

May 2021

Chaya from Paws 2 Tail Pet Services

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Simply great merchant services

i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!

Pros

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Cons

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Reasons for Choosing Helcim

from my research Helcim seemed like the best option. plain and simple. having used square, and lightspeed in the past, I knew that i was not a fan of their systems even though they were highly rated. I wanted to try something new and what was most important to me when doing my research was the customer service aspect as I have found in the past this is where most of the merchant companies severely lack. Helcim appeared to be the best reviewed for that aspect and I am thrilled to say they have not disappointed.

Response from Helcim

Replied May 2021

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

April 2021

Leah from byteSMART Strategies & Digital Visions

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Good software -- slightly confusing user interface, but terrific support staff.

So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.

Pros

Once I understood how to do things, it all worked out very well.

Cons

The user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.

Reasons for Choosing Helcim

Less expensive, and a business friend recommended them. So far, I'm really liking the support, low fees, and most of the user screens.

Reasons for Switching to Helcim

PayPal was really frustrating me: impossible to reach support staff at all, and when I did, they were surly and rude. They charge a fortune for the service per transaction, and won't help you do anything or fix anything without a 10 to 14 day delay in the mix. On top of that, I couldn't deal with US customers without making them pay a wire transfer fee. And to boot, transfers to my bank account took several days each time unless I paid an extra fee. After three years of this, I decided enough was enough and started shopping around.

Response from Helcim

Replied April 2021

We're happy you switched to Helcim and we're proud to serve you, Leah!

May 2021

Kelly from Monarch Fine Jewelry + Professional Piercing

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

May 2021

Terrible card terminal, but a fantastic company!

Pros

I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff.

Cons

By far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

Reasons for Choosing Helcim

Recommendation from a fellow business owner, great processing rates.

Reasons for Switching to Helcim

I couldn't bare having my clients leaving with their last impression of their experience at my studio being frustration. Changing to a more intuitive terminal with a touchscreen has also drastically raised how much clients tip us.

Response from Helcim

Replied June 2021

We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly. Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.

August 2021

Donald from Citrus Valley Florist

Company Size: 2-10 employees

Industry: Retail

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Ease of Payments

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

Pros

The application and approval process was quick and easy, had approval with 24 hours

Cons

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

Reasons for Choosing Helcim

Price / customer service

Reasons for Switching to Helcim

Pricing / customer service

Response from Helcim

Replied August 2021

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

April 2021

Paul from Concept II Massage

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2021

Customer Service second to none

My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to [SENSITIVE CONTENT HIDDEN] in the Customer Service department and he immediately had an answer to solve my problem. [SENSITIVE CONTENT HIDDEN] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from.

Pros

The software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying.

Cons

The software has been well thought out. No issues.

Response from Helcim

Replied April 2021

Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul!