All Helcim Reviews
1-23 of 23 Reviews
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Chaya
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Simply great merchant services
i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed!
PROSfairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.
CONSi dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.
Reason for choosing Helcim
from my research Helcim seemed like the best option. plain and simple. having used square, and lightspeed in the past, I knew that i was not a fan of their systems even though they were highly rated. I wanted to try something new and what was most important to me when doing my research was the customer service aspect as I have found in the past this is where most of the merchant companies severely lack. Helcim appeared to be the best reviewed for that aspect and I am thrilled to say they have not disappointed.
Vendor Response
Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.
Replied May 2021
Leah
Arts and Crafts, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Good software -- slightly confusing user interface, but terrific support staff.
So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.
PROSOnce I understood how to do things, it all worked out very well.
CONSThe user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.
Reason for choosing Helcim
Less expensive, and a business friend recommended them. So far, I'm really liking the support, low fees, and most of the user screens.
Reasons for switching to Helcim
PayPal was really frustrating me: impossible to reach support staff at all, and when I did, they were surly and rude. They charge a fortune for the service per transaction, and won't help you do anything or fix anything without a 10 to 14 day delay in the mix. On top of that, I couldn't deal with US customers without making them pay a wire transfer fee. And to boot, transfers to my bank account took several days each time unless I paid an extra fee. After three years of this, I decided enough was enough and started shopping around.
Vendor Response
We're happy you switched to Helcim and we're proud to serve you, Leah!
Replied April 2021
Kelly
Luxury Goods & Jewelry, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2021
Terrible card terminal, but a fantastic company!
I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff.
CONSBy far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.
Reason for choosing Helcim
Recommendation from a fellow business owner, great processing rates.
Reasons for switching to Helcim
I couldn't bare having my clients leaving with their last impression of their experience at my studio being frustration. Changing to a more intuitive terminal with a touchscreen has also drastically raised how much clients tip us.
Vendor Response
We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly. Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.
Replied June 2021
Donald
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ease of Payments
We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding
PROSThe application and approval process was quick and easy, had approval with 24 hours
CONSA little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.
Reason for choosing Helcim
Price / customer service
Reasons for switching to Helcim
Pricing / customer service
Vendor Response
We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!
Replied August 2021
Paul
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Customer Service second to none
My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to [SENSITIVE CONTENT HIDDEN] in the Customer Service department and he immediately had an answer to solve my problem. [SENSITIVE CONTENT HIDDEN] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from.
PROSThe software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying.
CONSThe software has been well thought out. No issues.
Vendor Response
Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul!
Replied April 2021
megan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2022
Complete mess
This company created a complete mess for me in the end, but even from the very start there were so many issues and I was constantly contacting support. The main issue however was when I processed a declined transaction a second time (because I thought I may have done something wrong the first time), and they froze my account AND CANCELLED THOUSANDS OF DOLLARS IN TRANSACTIONS because it triggered some kind of fraud alert. They didn't even send cancellation notifications to my clients or me, so I had to trust that these transactions were actually cancelled and had to contact all my clients to explain the situation and ask them to pay again using a different method. I still don't have access to my account with Helcim, even though I responded to all of their verification emails and communicated with their team on numerous accounts. I wasted a huge amount of time and damaged my reputation with my clients due to Helcim's poor way of dealing with the situation
PROSI liked their lower fees than Stripe, Square, etc
CONSMany implementation issues, and they cancelled thousands of dollars in transactions without a decent explanation or resolution of the issue.
Reasons for switching to Helcim
I switched from stripe due to lower fees, but now I'm going back
Vendor Response
Hello Megan, Thank you for your feedback, we're sorry for any inconvenience caused. We can see from our notes that a member of our Trust and Safety team reached out to address the concerns you outlined in your review. The fraud alert was triggered due to a number of details specific to that transaction. As a financial service, we take the financial security of our merchants and their customers very seriously and from time to time this may mean we need to perform additional due diligence. Our team works hard to be proactive in these situations in reaching out to the business with further information and to work quickly to resolve these issues. We understand this process may have been frustrating and wish you and your business all the best. - The Helcim team
Replied November 2022
Carla
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Always There
Sales are increased with having Debit/Credit so easily available. When you phone you always get a live, breathing body.
PROSPlug it in and away you go. We are a seasonal business so have to reorder every year. This year I forgot to order called in a mad panic. Within 4 days the machine was here, plugged in and processing sales.
CONSDo not come with a manual or any instructions.
Reason for choosing Helcim
Pricing, customer service, support
Reasons for switching to Helcim
Pricing, customer service, support
Vendor Response
We're glad to see Helcim is working for you in speed and savings, Carla. We appreciate your recommendation!
Replied May 2021
Eleanor
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great Customer Support
Anytime I have had occasion to speak with support, they have always been most helpful.
PROSThe software is easy to use, easy to understand.
CONSCan't really think of anything that I don't like.
Reason for choosing Helcim
Overall pricing and no need to have hardware to process credit cards.
Vendor Response
Thank you for your recommendation, Eleanor!
Replied May 2021
Katy
Financial Services, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
FUNCTIONALITY
5
Reviewed October 2022
Do everything in one place
The terminals you get are reliable and payment issues are very rate. Helcim also supports a subscription method. You can set-up accepting pre-paid cards easily.
CONSI can see how the processing fees can be a deterrent to a lot of people. I think Helcim is a great product, but too expensive at the current pricing.
Vendor Response
Hi Katy, Thank you so much for reaching out! We're so happy you're enjoying using our card reader and platform features. Thank you for the feedback on our pricing model, we use interchange plus pricing which means that we charge the wholesale pricing set by the card types themselves plus a small margin on top. This means you're only ever paying based on the card brand and types that your customers are using. This pricing model saves business owners on average 22% compared to flat rate models. If you have any questions about this at all please don't hesitate to either email our team on help@helcim.com or by calling +1 877-643-5246. Thank you so much again for choosing to partner with us! - The Helcim team
Replied November 2022
Al
Arts and Crafts, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
Easy to use and great tech support
Great.
PROSEase of use and pricing. Also low fees!!
CONSTrouble linking receipt printer to tablet.
Reason for choosing Helcim
Low fees.
Vendor Response
We appreciate your feedback, Al. Thank you!
Replied May 2021
Eloisa
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
long time customer review
It was easy to use and it was a Canadian company
CONSI have been a long time customer of Helcim since 2017 and chose them because they supported small business and are Canadian. I had never realized there was a problem with this company until I tried to close my account with them more recently...I have been paying a monthly fee of $20 which I had assumed was my current Helcim account that we had asked to close recently in [SENSITIVE CONTENT]. I spoke with someone in August and was told the account would be closed. In [SENSITIVE CONTENT] I realized I was still being charged for this account. I called Helcim again asking them why the account had not been closed and why I had been charged every month for a service that we were no longer using. To which I was told that they'd made an error but would reimburse my money asap and that my account was finally closed. At the time, In addition to this I also discovered that I was also being charged an additional monthly fee for another account we used to have that was supposed to be closed in 2018 !? it was closed at the time because we stopped using physical terminals for debit cards and switched to a single virtual account. When I asked the agent about being reimbursed for this charge he said he'd get back to me and never did... I have been charged every month since 2018 for an account that didn't exist anymore !!!!???? And I'm still being charged again this month [SENSITIVE CONTENT] for the account I had asked to be closed in [SENSITIVE CONTENT]... disappointed.
Reason for choosing Helcim
because they were a canadian company that seemed decent for small business
Vendor Response
Hi Eloise, Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. The Helcim team
Replied November 2022
Michael
Media Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed July 2023
Avoid Helcim!
Helcim terminals can be connected via USB to a PC, or connected via Bluetooth to a smartphone. At first, we connected them to our PCs, but the printers were never able to print correct receipts. They printed incorrectly formatted receipts that were very hard to read and interspersed with random garbage. We were assured by Helcim that they were working on a solution. But solutions never came and we would go weeks without hearing anything, and when I'd contact them again, we would just get more canned emails telling us to uninstall/reinstall/update/reset.... but to no avail. After a few months of being forced to print receipts on our regular full page printer, we were directed by Helcim to try using a IOS smartphone connected to the terminal and printer via Bluetooth. This worked, Yay! But this involved asking staff to use their personal phones. Understandably, not all were willing to do this, so our Vancouver location printer went unused. But printer problems were only part of the headaches. The Helcim app, required near constant updating, and always lost it's connection if another transaction wasn't done within ~30 min. We would often have our clients wait while the app had to reconnect to the terminal (often 1-3 min!). Lastly, I was never able to connect my OnePlus Android phone to the terminal or printer, so when my employee with his Apple phone was away, I had to log in to the PC and print large receipts.
PROSUnfortunately, not much at this point.
CONSTheir terminals and printers are painful to use.
Reason for choosing Helcim
Canadian company and competitive prices
Ravineel
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Amazing Customer Support
My overall experience using the software is amazing. Even when I get stuck in issues, a quick call to customer support and getting in touch with a representative can help alleviate many troubles.
PROSThe software offers a lot of flexibility and features for our organization to use in various processes that we have established.
CONSI really don't have anything I dislike about the software.
Vendor Response
Helcim is proud to provide your organization flexibility and valuable features. We're proud to partner with The Film and Video Arts Society of Alberta; thanks for submitting your feedback, Ravi!
Replied May 2021
Les
Automotive, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Helcim is best value for our needs
When needed, customer support is very prompt and friendly, always seem to be available when you might need assistance
PROSEverything one may normally need is there in the menu, sometimes tech support is needed, but usually just to show you where to go to get what you need.
CONSHave not found one thing I dislike about this software.
Reason for choosing Helcim
I feel very strongly that the pricing is fair
Reasons for switching to Helcim
Very fair pricing, prompt set-up and on going excellent customer service
Vendor Response
Thank you for your commendation, Les!
Replied May 2021
Amy
Architecture & Planning, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Excellent Customer Service
I had a couple of ‘how-to’ questions so I contacted Helcim. The agent was helpful and professional making sure I had the I needed and offering to talk me through how to make the changes myself if I needed to in the future! He was terrific! Thank have recommended Helcim to other business owners because their service is exceptional- from the software, to support team to pricing- they cannot be beat!
PROSThe software is very intuitive and works well on our pc and on our iPad tablet for trade shows. We can process transactions with ease and confidence!
CONSOur invoice template looks great but the footer statement thanking the customer for their business always rolls over to the next page. I would like to adjust the page margins just a little so it will fit on the invoice page. There may be a way but I haven’t figured it out yet. Or a ‘fit to 1 page’ option would be great!
Vendor Response
Hello Amy, It's amazing to know that Helcim is helping your business be flexible in receiving payments. We love to hear how our team has helped you. And thank you for recommending Helcim! Your Helcim Guru will be in touch shortly to assist you with adjusting the format of your invoices. Thank you for your feedback, Amy! The Helcim Team
Replied February 2021
Ed
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
The Best
wish I had found Helcim years ago!
PROSEasy to use, Transparent fees, Great support, Cut the cost buy 60% from the last processor,
CONSCould not be integrated with my POS .
Reason for choosing Helcim
Cost
Reasons for switching to Helcim
Cost
Vendor Response
Saving your business money is what Helcim is all about - so you are in the best position to compete and thrive! Thanks for sharing, Ed.
Replied May 2021
David
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Excellent Customer Support
For the most part Heclim's feature set covers what we need - where they really hit it out of the park is with support. Have always received prompt and useful technical assistance from their team.
CONSWe have a fairly complex environment and so Helcim doesn't do everything we need from it but that is overcome with supplementary software.
Vendor Response
David, thank you so much for sharing your experience with Helcim!
Replied July 2021
David
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Friends of First experience with Helcim
I do not work with the system on a regular basis, so my own experience has been the lack of any problems or negative feedback from the people that do use it.
PROSWhat we like most is that the system has worked smoothly; I do not believe we are taking advantage of the additional features, beyond accepting credit cards for payment.
CONSThe credit card process has fit in very smoothly with the operations; I have received no negative feedback.
Reason for choosing Helcim
I was not part of the selection.
Reasons for switching to Helcim
I was not part of the selection; but I believe we received a better arrangement financially and for use.
Vendor Response
Thank you for your review, David!
Replied August 2021
Kathy
Mental Health Care, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Easy for a Newby
I am pleased with the ease of use and helpful staff.
PROSI am not super tech savvy and just started my own business. I was able to use Helcim easily. When I needed help, customer support was very helpful and professional.
CONSThe website needs refreshed frequently and can run slow.
Reason for choosing Helcim
I appreciated the free trial as I was just getting started and it was nice to see if I liked it before committing to a monthly fee. I also liked that I can go month to month, and Helcim is a US business that employs local people.
Vendor Response
Hi Kathy! Did you know, as of this month, May 2021, Helcim no longer charges a monthly fee? We hope this will help you in your new business venture. Also, thank you for sharing how easy Helcim is to use. May you and your business thrive! - Your Helcim Team
Replied May 2021
Joel
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
Great customer service
I cant really say much about the software as I have been experiencing small but fixable problems, however the times I’ve had to call customer service to have the problems fixed... the reps have been EXCELLENT!!! incredibly polite, extremely knowledgeable, and have always been a saving grace on a bad day. Wonderful staff!!
CONSStill very new to me. Was having some processing issues
Vendor Response
Hi Joel, Welcome to Helcim and thank you for choosing us as your payments provider. We're thrilled to hear you've been enjoying our customer service. Providing great support is really important to us, we look forward to continuing to work with you and your business. We're always here if you have questions or feedback. Thank you, - The Helcim Team
Replied May 2021
Emily
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Exceptional Customer Service During Setup of Helcim Account
I required support during a few steps of setup and was always responded to quickly and with great detail to help with any challenges. Fantastic, helpful team!
PROSInvoice template creation and tracking invoice progress.
CONSAbility to have two separate bank accounts (i.e. tax receipted donation account and sponsorship proceeds) through the same Helcim account.
Reason for choosing Helcim
Local YYC company.
Vendor Response
Emily, thank you so much for sharing what you love about Helcim! Regarding the separate bank accounts, we have a way for you to accomplish this - all under the same Helcim login. Please feel free to reach out to the support team (1-877-643-5246) and they'd be happy to make it happen for you.
Replied June 2021
Kelly
Biotechnology, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Customer Services
Capturing payments. Customer services was excellent. [SENSITIVE CONTENT] was very helpful and definitely helped me solve the problem.
PROSPayments processing was easy. Capturing payments was easy to understand
CONSI wish we could change the setting for preauthorizing and capture on Helcim website instead of through Wordpress.
Vendor Response
Thank you for sharing how easy your experience has been, Kelly!
Replied August 2021
Kevin
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
great!
straightforward easy to use, and great customer support as well
Vendor Response
Thanks so much for the feedback Kevin, we're proud to serve you.
Replied May 2016