After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate.

What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information.

What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us.

The major benefit is the PIM-benefit: one source of truth. We connected our website, our media publisher, our webshops to it. And we are expanding. inRiver can manage it all.

Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother. Implementation is easy and intuitive: what you see is what you get. Changes are made quickly by Product Management, the maintenance of products is also intuitive.

I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around. Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months. Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally). Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released.

InRiver has helped us very quickly create a rich eCommerce experience. But the On Prem version is very far behind Cloud at this point, and that's disappointing. We feel like forgotten step kids.

I like the all-in-one nature of inRiver. We use the PIM for all our text content and as a sort of pseudo DAM, and it works great for amalgamating and tracking resources.

The Print module is extremely unintuitive and I wish I had more control over the Work Area column in Enrich.

Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...

From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM. From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

That's a tough one... I'll let you know when I come up with something!

The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers.

The ability to store and link photos and documents to our products.

If you want a few extra apps it costs a bit more.