About Kibo eCommerce

Kibo eCommerce is a cloud-based solution that provides eCommerce businesses with tools to manage sales orders and marketing campaigns on a centralized platform. Professionals can use the dashboard to generate administrative reports and gain an overview of customer activities through actionable analytics.

Key features include label printing, email notifications, catalog management, drag-and-drop interface, trend monitoring and more. Supervisors can provide clients with multiple shipping methods, manage website content using the built-in WYSIWYG editor and personalize customers’ journeys according to their preferences.

Kibo eCommerce enables businesses to integrate the platform with various third-party applications.


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3 Reviews of Kibo eCommerce

Overall rating

4.33 / 5 stars

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October 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

October 2019

12 years of experience with this reliable platform

Overall, a great platform for hosting multiple sites in a single admin with ease. Very reliable and a great partner. Professional features and an exceptional integration/migration team. The only real complaint we have is our most recent experiences with support.

Pros

Reliable, trustworthy software to build our 5 ecommerce sites on. Hosted platform means someone else is constantly monitoring the performance and hardware needs of our sites. Out of box features are smooth, polished and easy to use.

Cons

Customizations for specific business needs can take time and money to accomplish. Support lately (Kibo, not Marketlive) has been disappointing.

Reasons for Switching to Kibo eCommerce

12 years ago, we needed a reliable, professional company to host our sites.

October 2019

Maria from Bronner's Christmas Wonderland

Company Size: 501-1,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Customer for 6 years

Kibo is on top of industry best practices and near cutting if not leading edge technology. We never felt like we needed to push Kibo to add this or that - they brought it to market.

Pros

Very intuitive, robust, comprehensive and most of all solid in performance and security. Fairly easy to add in partner functionality in marketing or other areas over the years.

Cons

For the version we were on there were several modules. That can be a good thing or a bad thing, but depending on how many parts you need, the costs could add up quickly.

Reasons for Choosing Kibo eCommerce

Reliability, performance, and capability were key factors. We also were a good fit - they were not too big or too small to care about our piece of business or voice.

Reasons for Switching to Kibo eCommerce

System performance in peak time was no where near our expectations and resulted in downtime and unmet promises. After researching several systems we switched to Kibo.

September 2019

Christine from Harman Corporation

Company Size: 11-50 employees

Industry: Plastics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

September 2019

KIBO was fine until we found something better

Pros

Straight forward platform, integrated into our website with ease. We have our own developers so the process was fairly seamless. This is great for basic usage within an e-commerce platform.

Cons

API integration was not what we were looking for - Platform did not provide the ability to communicate with our Marketing or ERP software

Response from Kibo

Replied September 2019

Hi Christine, We are sorry to hear that you were not satisfied with Kibo's API first capabilities. We do appreciate the feedback. If you are willing to provide more detail, please contact Client Marketing at the email below and I can pass this information along to our product team so that we can continually work to improve our solutions. emma.carlson@kibocommerce.com Kind Regards, Kibo