Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Disgraceful would never recommend !

No positive features! Back office not easy to navigate need to be a computer genius, their txt msg instruction is disgraceful.

Quick to sign you up, their after sales service is disgraceful !! No prioritise when urgent! Have lost sales due to incompetence. Whole system shut down after an upgrade no apologies! Never get emails or response back from management.

Greatly satisfied on the way it integrates with third-party software for the eCommerce integration

The capabilities of combined and matrix products in which a product can have multiple variants and still be grouped under one parent product

The tax settings can be hard to understand at a glance