One major benefit is how easy my ordering is with their PO system.

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Lots of different options so it takes a bit to determine what you need to use.

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

nothing but time waste and I dont think you will like it for sure

Please save your time and not to invest your time and efforts

I highly recommend Lightspeed Retail to any business owner looking for a comprehensive, easy-to-use platform that can help take their operations to the next level. Whether you're running a retail store, restaurant, or eCommerce site, Lightspeed Retail has the tools and features you need to succeed.

I appreciate the ability to customize the platform to fit my specific needs. Whether I'm managing inventory, processing payments, or analyzing sales data.

The customer support team is generally quite helpful, there have been times when I've had difficulty getting in touch with them. It would be great if the support team was more easily accessible, especially during peak business hours.

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS. Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality. Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

I really dislike Lightspeed, but most other companies do not want to take on the risk of CBD, so Im stuck with Lightspeed

nothing at all, i do not like this software

Loyalty program, discounts are hard long and aggravating to set up, customer service takes a long time to respond,

Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us.

The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.

While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.

Very easy to use

It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too

Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler

Their customer support is the absolute best, you can always get help when you need it. Entering inventory was very straight forward and I was able to make sales immediately.

The user interface and integration with e-commerce and payments makes it a one stop shop for all your pos needs.

The e-commerce web design is the most challenging part, but with time it becomes easier.

The LightSpeed team made our switchover to them and setup happen with such ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc.

We most liked the back of house features it offered. The inventory piece, reporting and ease of use was instrumental in our decision to switch to LightSpeed. We loved the cloud based feature and it allows our staff to work from anywhere on reports, watch sales, reorder inventory, etc.

There really hasn't been anything about the software that we've found was difficult or wished was different.

We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn't as big a deal as I thought it would be) Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired. Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback.

LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely.

LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense.

The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.

The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.