--- title: "Lightspeed Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lightspeed. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lightspeed is a good fit for you!" source_url: "https://www.softwareadvice.com/ecommerce/lightspeed-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Lightspeed](https://www.softwareadvice.com/product/420866-Lightspeed/) / Lightspeed Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/420866-Lightspeed/) Reviews [Alternatives](https://www.softwareadvice.com/product/420866-Lightspeed/alternatives/) # Lightspeed User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 160 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.3/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 50 reviews (31%) - 4 stars: 66 reviews (41%) - 3 stars: 28 reviews (18%) - 2 stars: 7 reviews (4%) - 1 star: 9 reviews (6%) ### Most mentioned pros - It provide an easy to use list of reports that I can access readily to track daily performance. - It has been a game changer in timely processing. - At a boat dealership it is very well developed. ### Most mentioned cons - There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. - Also downloading existing reports to excel can be difficult - I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. ## Lightspeed customer reviews Showing reviews 1-25 of 160 (page 1). ### Review of Lightspeed - Overall rating: 5/5 - Reviewer: wanda m. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A suggestion would be to send a representative when a new company goes live with the accounting program or hold an in house school in the state the customers are located. EX. as a dealer for your product we would be contacted the date, time and location of your school. Therefore we could send an employee. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the system knows more than we do!!lol excellent system for parts, labor, sales, etc #### Cons in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service #### Reasons for choosing Lightspeed WE ALREADY HAD LIGHTSPEED FAMILIARITY WITH PARTS We really need this software to integrate with vermeer and massey ferguson pricebooks #### Reasons for switching to Lightspeed thought we needed accounting and parts in one software system. --- ### Best Software for our Powersports Department!! - Overall rating: 5/5 - Reviewer: Brittany K. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. #### Cons It looks like it was made in the 1990's. #### Reasons for switching to Lightspeed Lightspeed is actually for Powersports, where as Dealertrack was not. --- ### Not a great first experience with an integrated GL - Overall rating: 3/5 - Reviewer: Evelyn K. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. #### Cons Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; ..... #### Reasons for switching to Lightspeed Our general manager "fell" for a sales pitch while at a dealer meeting. He liked the idea of "live" reporting for each department. That has turned out to be an unrealistic expectation in our case. #### Vendor response Hi Evelyn, Thank you for providing feedback on why you no longer use Lightspeed for your business, any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. We apologize that your experience with Lightspeed has failed to meet expectations. Thank you so much for your patience as you used our products. Lightspeed Replied October 2021 --- ### Overall a Better Software - Overall rating: 4/5 - Reviewer: Jackie S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A more clear picture of the business functionality as a whole. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way. #### Cons Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion. #### Reasons for switching to Lightspeed The accounting features of Wallace never worked properly for our company & we were never able to get resolve for many of the errors that their system was having. Customer service was non-existent at times. #### Vendor response Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### LightspeedEvo Review - Overall rating: 5/5 - Reviewer: Courtney H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to prep the deal, print documents. #### Cons I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory. #### Reasons for switching to Lightspeed Functionality. BrainStorm was very difficult to use and very blah. #### Vendor response Hi Courtney, Thank you for taking the time to review Lightspeed. We appreciate your continued support! Thanks! Lightspeed Replied January 2022 --- ### lightspeed - Overall rating: 2/5 - Reviewer: Tim E. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we have gotten the software we have always felt like it was either difficult to use or that we were not properly trained. We searched out any classes and even offered to fly somewhere for someone to properly train us to no avail. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It has managed our parts department better than the previous software we used #### Cons Even with fast internet and new computers there is often a delay when hitting buttons. There are known bugs in the system that we have been told that Lightspeed is aware of them but will not fix them. Ease of use in sales module is poor. Lack of training on the system after it was set up. Apple phone and ipad app inadequate, #### Reasons for choosing Lightspeed We had used NXT before #### Reasons for switching to Lightspeed it managed our parts department better than the previous software. Parts and sales tied into eachother. #### Vendor response Hi Tim, Thank you for taking the time to provide feedback with your experience with Lightspeed. We will use your points about training and ease of use are areas of improvement to help improve overall user experience. Thank you, Lightspeed Replied October 2021 --- ### Lightspeed Feedback - Overall rating: 4/5 - Reviewer: Damin Z. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is very comprehensive and fully integrated for all departments in our business. #### Cons Lightspeed is very slow at making user recommended enhancements. #### Reasons for choosing Lightspeed More comprehensive and preferred the acounting integration. #### Vendor response Hi Damin, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 --- ### CDK Lightspeed EVO - Overall rating: 4/5 - Reviewer: Larry Cunningham C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good with some limitations and necessary work arounds #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall integration of accounting with the different modules. #### Cons Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules #### Reasons for choosing Lightspeed Cost and Reviews #### Reasons for switching to Lightspeed Too many software systems being used to run the business --- ### DO NOT BUY not worth the money - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered worst product I have ever had to use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros not much its a joke. you can easily see that people that dont have to use it in the day to day created it. #### Cons I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. #### Reasons for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. --- ### lightspeed is a great erp for dealerships - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Solid and almost unbreakable. Definitely something that will work without fail #### Cons Not easily customizable. Only does what it's designed to do. --- ### Happy but would like to see some changes - Overall rating: 4/5 - Reviewer: Dean B. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its good just needs some help on Marine side. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For the most part I do like the purchasing program. except for listed below All of accounting is good. the program is good just need to be updated and adjusted some. #### Cons Was promised a way to have jobs declined on work orders for future reference has never happened. Cannot move or insert jobs to be in order for work to be done. Can't use bulletin check because has to be separate unit in system but the way we look at (Boat, Motor Trailer) one unit based on Hull Id number. bulletin lookup need to have a algorithm to look at engine number on total unit Need to be able to track unit based on Hull Id Number for past work preformed on unit. In purchasing the part number should be in system only once no matter whom you buy if from i know this can be don had it on another program that had 1 part number with multiple supplier showing their price. #### Reasons for choosing Lightspeed accounting #### Reasons for switching to Lightspeed Accounting in winn boats sucked #### Vendor response Hi Dean, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. We appreciate your notes on areas of improvement, it is always helpful to know where we can improve our services and software. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 --- ### LLM Review - Overall rating: 4/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is a good product but sometimes basic ideas are passed over for more exciting features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The best quality of Lightspeed is the integration between Sales, Service, Parts and Accounting. We can track who started the sale, what parts were added and if they were special order and also what parts were used on a repair order. The inventory systems is very helpful to know quantities on hand and also to track where parts went. #### Cons We would like some better training. I enrolled all of my employees for the Lightspeed university and none of them have received a notification on where to go to sign up for specific tasks. CDK is relying on the community too much. With every company across the country, staffing is an issue and I get that CDK is in the same situation. #### Reasons for choosing Lightspeed Its own accounting software and integration rather than having to use a secondary accounting software like Quickbooks. #### Vendor response Hi Heather, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Please reach out to lightspeed.sales@cdk.com to let us know who all on your team needs to be set up for Lightspeed University, and we will resolve the issue. Thank you! Lightspeed Replied November 2021 --- ### Great software, not necessarily set up for marine use - Overall rating: 3/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use the reservation function and it is so so difficult to use a product you have NO support for. Most times when we call for help with this function, we end up explaining the the lightspeed employee what to do. Its incredibly frustrating. Other than that, I would rate this as a good product, not great. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros simple layout, fairly easy to use. Nice that you can have short cuts personalized to each user. #### Cons There are so may things that could be great. It really is a shame that for simple fixes to be implemented they need to garner enough "likes" which in my personal opinion is very juvenile. I feel there are so many things that could be easily personalized, ie having a email signature, or being able to change fonts/sizes. #### Vendor response Hi Ashley, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you for your note about support for reservation function as well, this will be noted for improvements. Thank you! Lightspeed Replied October 2021 --- ### very unhappy! - Overall rating: 2/5 - Reviewer: Barry B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were told they could give us reports like we had. They said they had developed the same reports for other dealers. During the software installation I told the installer to make sure he did that and go over with our controller. I later found out he did not he said he didn't have enough time and left. When we asked for help we were stalled or they didn't know what we were talking about. I saw the salesmen at a show a year later he assured me you could still do that introduced me to his sales manager who said they could asked me to have my controller call. We have now been told no one at Lightspeed knows anything about it and we would have to go to an outside contractor to do it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Over all service and ship store likes the program To date we still do not have the integration we were promised. #### Cons It doesn't give us the reports we were promised when we were sold the software. #### Reasons for choosing Lightspeed Because they said they could give us reports like we were currently using. #### Reasons for switching to Lightspeed were trying to up grade our software. #### Vendor response Hi Barry, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed Replied October 2021 --- ### Powerful and Comprehensive Tool - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been using it for 20 years, we could not possibly run our business without this software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Lightspeed has all of the features needed to run your Marine business, it just takes time to learn how to use them all effectively. #### Cons I would re-write the Rental module to concentrate on renting space for storage or slips, not boats or watercraft rentals. I would also allow much more end user control of canned forms and screens. #### Reasons for choosing Lightspeed It was the most complete solution in the industry at the time we purchased the product. One of the very few that handled rentals. Their work order module was by far the best in the industry, and they offered a full real time accounting integration. #### Vendor response Hi John, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed Replied January 2022 --- ### Great Overall- could use minor user friendly changes - Overall rating: 4/5 - Reviewer: Rebekah B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Sometimes the technicians are not super knowledgeable when calling lightspeed. I have been told incorrect information on multiple occasions. The wait times when starting a case are also getting outrageous. Every time I am on hold for at least an hour. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like how integrative the system as a whole is, and all the checks and balances in place. I also like that it is relatively easy to use and that service connect can answer most questions #### Cons There are random fields that are not available to put in a report. There are also fields that would be better if we had the ability to change in order to be relevant/ useful to our business. The lack of integration between rental and accounting is not sufficient. It would be nice to be able to include fields from different report types together in one report. #### Vendor response Hi Rebekah, Thanks for taking the time to review Lightspeed. We are glad to hear your overall experience has been positive. Thanks! Lightspeed Replied November 2021 --- ### opinion - Overall rating: 3/5 - Reviewer: Barb D. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. can other credit card companies other than worldpay be used with CDK Lightspeed EVO? #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I feel this software is tailored more for larger companies than ours. Companies where there are individuals that only do one job, ie; accts payable, receivables, payroll etc. #### Cons It would be useful to be able to switch from one store to another, without needing to log out and log in to the other company. Such as have a permission for that. #### Reasons for switching to Lightspeed for our parts and service departments #### Vendor response Hi Barb, Thank you for taking the time to review Lightspeed. You make some valid points to take into consideration for possible feature and user experience improvements. Thank you so much for your time. Lightspeed Replied October 2021 --- ### Lightspeed at a RV Dealership - Overall rating: 5/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The reports feature is quite unique because Lightspeed makes it really easy to design reports that any Manager wants to be able to pull along with the many stock reports in the report library. The phone app allows the Sales Consultants to scan the customers drivers license to start a deal. This really speeds up the process. The Service Advisors are also able to take pics on their app when checking in customers and save those pics to the RO. This really improves productivity in all departments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The platform that Lightspeed uses is really a friendly platform. It is simple to use and has some great features for the Sales Consultant, Service Advisors and the Managers in those departments. The drill down feature is awesome as well. #### Cons When we were to go live Covid hit the country and we had to do it via computer and phone. That really slowed us down when it came to learning the software. I would say if we could have had a live implementation it would have gone much smoother! #### Reasons for choosing Lightspeed This platform is just really user friendly #### Reasons for switching to Lightspeed Customer Support --- ### Mortons Power Equipment Review - Overall rating: 4/5 - Reviewer: Jack D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wish that it was meant more for power equipment #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It offers alot of options, is very thorough #### Cons It is not meant for the outdoor power equipment world #### Reasons for choosing Lightspeed Was not my choice ultimately #### Vendor response Hi Jack, Thank you for taking the time to review Lightspeed. We have hundreds of Powersports and OPE dealerships using the software. Most have been using it for decades. Please let us know the details and we would be happy to help. Lightspeed.Sales@cdk.com. We are also always soliciting program suggestions on our Ideas exchange, after all it is the dealerships suggestions and feedback that has built Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed Replied January 2022 --- ### very poor customer access for support, lack of training options , lack of new features training, etc - Overall rating: 1/5 - Reviewer: mike e. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we have been very frustrated with lightspeed over our 26 years of doing business with them #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros it is a necessary part of our business that I wish there was a competitive alternative for. #### Cons the process to train existing dealers about best practices, new features etc is very , very weak. quick access to support and follow up from support is weak. this is a very expensive on going cost for us and LS has been underachieving in training and support for as long as we have been a customer. #### Vendor response Hi Mike, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Please feel free to reach out via email to lightspeed.sales@lightspeeddms.com or phone at 800-521-0309 for customer service in the meantime. Thank you so much for your patience. Lightspeed Replied October 2021 --- ### Lightspeed for Boat Dealers - Overall rating: 4/5 - Reviewer: Aaron T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its a love/hate relationship. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the customization and abilities of the software. #### Cons It doesn't work well when departments collaborate. Sales/Service don't work well enough together from a billing/margin/workflow side of things. It's not web based, so working remotely in lightspeed is challenging. In sales, we don't quote out of lightspeed due to how time consuming it is, so we actually quote boats out of another software to get the sale, and then spend the 30minutes in LS to write up the final PA. #### Vendor response Hi Aaron, Thank you for taking the time to provide feedback with your experience with Lightspeed. Thank you for your note about sales/service not working well together and making it easier to work remotely, this will be noted for improvements. Thank you! Lightspeed Replied November 2021 --- ### Excellent Software for business sales - Overall rating: 5/5 - Reviewer: Jared S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am the parts mananger and sell parts over via parts invoices and also through repair orders. I find that Lightspeed has everything that I need to get the job done. Any time I have a question and someone around me does not know the Lightspeed support line has been very friendly and knowledgeable in getting the info I need to bring me up to speed. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly in regards to reports that can be drawn up to gather sales data for inventory purposes and also to track sales per individual part. #### Cons Have not used the system and found anything that I dislike as of yet. #### Vendor response Hi Jared, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### Sonny lightspeed - Overall rating: 4/5 - Reviewer: Sonny J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It is very comprehensive and has so many good moving parts that are beneficial for our dealership. We simply need quicker response From support ! #### Cons It is frustratingly slow and hard to get to a person for support! As much is this product cost, that should not be a problem. Please please address that ! Thank you #### Reasons for choosing Lightspeed Did not have much of a choice . #### Reasons for switching to Lightspeed We were required to by Polaris and CanAm #### Vendor response Hi Sonny, Thank you for taking the time to provide feedback with your experience with Lightspeed. We have made contacting support easier by calling 800.521.0309 or emailing lightspeed.sales@lightspeeddms.com. I will also notify our support team of your notes to improve their response times. Thank you! Lightspeed Replied November 2021 --- ### parts review - Overall rating: 3/5 - Reviewer: mark l. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall it is better than what we had but this day and age it should be more free flowing #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros parts ordering works good for me cashering is good #### Cons reports don't work properly cust service quick to close cases long ordeal to deal with parts from suppliers that have no inventory and have to buy from another one payment integration does not do tap - very important due to current events ! difficulty with multiple suppliers for a part #### Reasons for switching to Lightspeed outdated #### Vendor response Hi Mark, Thank you for providing feedback on your experience with Lightspeed. Any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. -Lightspeed Replied October 2021 --- ### Expensive but worth it. - Overall rating: 5/5 - Reviewer: Ken C. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It cost a lot but it works like it should. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and it works like it should. #### Cons Cost. I didn't purchase Lightspeed first because of the cost. #### Reasons for choosing Lightspeed Lightspeed was the third product we purchased trying to save money, but it cost more in the long run to purchase others and them not work out. Lightspeed should have been our first choice but I was too cheap. #### Reasons for switching to Lightspeed The other systems just don't work well. #### Vendor response Hi Ken, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/?page=2) --- Lightspeed Reviews, Pros and Cons - 2026 Software Advice