About Nexternal

Nexternal is a cloud-based eCommerce platform which assists small to large-sized businesses with order, invoice and subscription management. Its key features include on-screen shopping cart, payment processing, shipping label generation and automated notifications.

The application comes with a customer relationship management (CRM) module that allows agents to track follow-up calls and connect with customers. Its drop-ship module helps vendors receive order notifications, post tracking numbers and review the status of line items. Supervisors can use the solution to evaluate the cost of goods, generate audit trails and track inventory across multiple pick-up locations. 

Nexternal integrates with third-party platforms such as Amazon Marketplace, Ma...


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Supported Operating System(s):

Web browser (OS agnostic)

22 Reviews of Nexternal

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(7)

7

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

February 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

it has a nice set of features that will save your life!

Pros

Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.

May 2020

Jamie from Tootie Pie Co

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

5.0

Functionality

2.0

May 2020

The Good and The Bad

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.

Pros

I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.

Cons

I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a delivery time. For local pick up/curb side pick up, it would be great if the customer could choose a time. We want to eliminate having big groups for local pick up at once. For your shipping options, I think you should offer some form of batch printing for each location. When we try to batch print now, it is a nightmare when you have a lot of orders and different shipping locations. It would be great to be able to pick and choose shipments that are going out and print at once. As it is now, it takes up so much time to print one shipment. I already pay enough for the service provided and pack and ship would be great but I don't want to have to pay for another service. I feel this should be included in the service I am paying for. We went with this system because it seemed to be a better fit for our company and so far it takes more time to do almost anything. Wish I could have black out days for shipping. The system won't let me set certain days that we can't ship on. Like we can ship out on Monday but no one can receive their order on Monday because we ship a perishable product.

Reasons for Choosing Nexternal

Nexternal seemed to offer more tools and products that would help us efficiently run the business.

May 2020

Brian from Tootie Pie Co.

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

1.0

May 2020

Need faster development and better functionality

Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.

Pros

The shipping piece seems to work well. We also like the ability to ship from multiple locations.

Cons

Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.

Reasons for Choosing Nexternal

At the time, it seemed like the right option. Unfortunately, it appears we're going down the same path with Nexternal. It seems that enhancements are made slowly and few are available each quarter. And with the recent pandemic and the need for our retail stores to pivot quickly to delivery and pick-up, it would seem like a no-brainer that Nexternal would enhance its functionality in those areas, but they have not. It's incredibly frustrating that delivery and pick up options are not defined by zip code, but rather by the whole state. Makes no sense whatsoever.

June 2020

Carla from Performance Equine Nutrition

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2020

My review

Mostly good.

Pros

I like the front end ease of use for my customers Loyalty program, subscriptions and one on one account service.

Cons

I think the customer should be able to adjust their own subscriptions. Customers can not adjust the frequency of shipments thus causing creating a need for us to make those changes for the customer resulting in extra office and phone work for us. I would like to see a reminder email go out prior to the order so customers can adjust or cancel if needed. Customers have requested this. Also don’t like subbing out to Cartstack for abandoned shopping carts. I feel this should be included in my fee. Other companies offer this service as part of the monthly service fee. DOES NOT INTEGRATE WITH QUICKBOOKS. when I first signed up that was a selling point. It’s not even close to being integrated! Bait and switch there. Network solutions does it seamlessly. Password reset only works about 50% of the time. I’ve called many times. Customers don’t get the reset email. [SENSITIVE CONTENT HIDDEN] is aware of it but it happens 3-4 times a week where I manually reset for the customer because they don’t receive the reset email.

Reasons for Choosing Nexternal

Initially because it integrates with quickbooks. sadly I had to totally change my book keeping routine because once up and running , it completely messed up my books the first time we tried using it. Support was unable to walk me thru it and I was already too far committed to turn back so we improvised. Had I known that, I would have gone another direction as it increased my time to Maintain accurate sales records. I really like the APP. Allows me to know what’s going on away from the office.

May 2020

Vicki from Fellowship Tract League

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2020

Fit our need

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.

Pros

I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.

Cons

As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.

Reasons for Choosing Nexternal

We had previously had something written for us which worked great for years, but it did not grow with our needs. The [SENSITIVE CONTENT HIDDEN] of the product was no longer available, and it was impossible to upgrade to new technology.