PayPal

RATING:

4.7

(24003)

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account. PayPal charges a transaction fee, which is calculated base...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

PayPal Pricing

Pricing is based per transaction. 2.5% + Fixed fee ( $0.041)

Free trial: 

Not Available

Free version: 

Available

Payment screen

PayPal Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PayPal

1 - 5 of 24,932 Reviews

Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

User Profile

Jake

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

A User-Friendly Invoicing System and Accounting System

Great so far. I don't see us switching to any other invoicing platform anytime soon.

PROS

The thing that led us over to PayPal was how easily integrated it was with other platforms as well as how familiar everyone already is with it. The pricing is competitive per transaction and it easily allows for international invoicing and payment. It also made it really easy for our accountant to understand the layout of it.

CONS

The only thing I didn't like at first was that I typically associate PayPal with a cash app between non-professional relationships. After seeing their invoicing system, I was immediately impressed.

Reason for choosing PayPal

It came down to pricing and functionality. PayPal offered the same features without the monthly fees.

Reasons for switching to PayPal

We made the switch because more people were familiar with PayPal and it made sense to do so. Plus, we weren't sure how simple it was to invoice and collect payment from international clients. With PayPal, we knew how easy it would be.

User Profile

Suzan

Verified reviewer

Management Consulting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed June 2019

Paypal Business Review

Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.

PROS

I like a couple things about Paypal. I mostly like the mobile app that they offer, because it gives you ease of access when your on the go. I also like that Paypal has started integrating new partnerships like Venmo. I really like how easy and instantly you're able to transfer paypal funds into your bank account.

CONS

With the new partnership/integrated apps that they have, like Venmo, and Greendot, they aren't a two-way street. For instance, you can't transfer money from Venmo over to paypal, or at least I tried, and it was extremely confusing how they have everything set up.

Reason for choosing PayPal

I am very comfortable with how paypals system works, and I've been using it for years. It's been the most consistent of all of the other systems I've used. Also, again, as mentioned, I like the mobile app that they have the best. It keeps me in control in an instant when I need to check my balances, check invoices and track transactions.

marc

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

20 year old business account restricted for no reason, holding money for 21 days!

They where great unit 18 months ago and out of no where they started holding my money for 21 days. Over the last 18 months they continue to reduce my monthly sales allowance before they start holding for 21 days. Great way for them to make more money off the back of me by drawing interest on my money. As a small business owner we have to work hard for our money and for Paypal to hold it for 21 days after 18 years is a slap in the face! You do not have to use them, there are many other ways to get paid and your customers do not have a problem with you not accepting Paypal.

PROS

They used to be great but not anymore, they simply do not care about there customers!

CONS

customer service is horrible! No one can answer why my account was suddenly restricted after 18 years.

Rosalinda

Mental Health Care, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Fastest and most secure online payment

After using it for a few years, I haven't had any issues with online payments until now. Because it's quick and safe, it's a wonderful option for online payment.

PROS

Transferring funds to other e-wallets is simple, fast and safe.

CONS

Their processing fees are exorbitant when transferring payments, and their customer service is really poor; thus, they need to improve for their users.